About Loomly

Loomly is a cloud-based marketing solution that helps freelancers, influencers and social media managers manage content on their social media platforms. Key features include marketing analytics, automated publishing, keyword filtering, multi-account management and post scheduling.

Supported social media platforms include Facebook, Twitter, Instagram, Pinterest, Google Plus and LinkedIn. Loomly provides users with a master calendar that helps them manage multiple social media calendars, calendar views and post overviews. It also allows users to store, access and share various content types in their libraries such as photos, videos, post templates, notes and links.

Additionally, Loomly features automated scheduling and publishing functionality and an an...


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Supported Operating System(s):

Web browser (OS agnostic)

389 Reviews of Loomly

Average User Ratings

Overall

4.71 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

5.0

Functionality

4.5

Ratings Snapshot

5 stars

(287)

287

4 stars

(93)

93

3 stars

(7)

7

2 stars

(1)

1

1 stars

(1)

1

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 389 results

August 2019

Sara from Communications +

Verified Reviewer

Company Size: 51-200 employees

Industry: Marketing and Advertising

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

August 2019

Can’t work without it

Pros

This is truly my favorite business tool, ever. It’s super easy to use so I don’t have to worry about level of tech skill - each team member can use it regardless of their comfort with “tech.” The wizard is useful for newer folks but not cumbersome for experienced people. I love That you can duplicate posts within the same calendar or copy them to another calendar at the click of a button. It’s sooooo easy to manage multiple brands and products. I can see them all at once or individually. Oh and one of the best parts? The price! It’s so nicely priced it takes no begging to get management on board. LOVE LOOMLY!!

Cons

My only Suggestion for improvement would be letting users hide bits like the target audience tab if you don’t use it. But that’s it. And I know how to jump over it if I don’t want to use it.

Response from Loomly

Replied August 2019

Dear Sara, Thank you so much for your review and your very kind words: this is immensely appreciated. It truly means the world to our team to read that you are loving Loomly: we are so grateful to wake up every morning and build the platform for you. I hear you regarding skipping the targeting panel in Post Builder and have shared your feedback with our engineering team already. As always, please let us know if we can assist you with anything. Sincerely, Thibaud, CEO of Loomly.

June 2020

Dominic from Mercure Sydney

Company Size: 51-200 employees

Industry: Hospitality

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

3.0

Customer support

5.0

Functionality

4.0

June 2020

Easy-to-Use Platform

The team were amazing in providing answers to my questions in a prompt manner and communication from them is very timely.

Pros

I loved how you have the ability to view your posts on a calendar as opposed to list and weekly. This gives me an big picture overview of our messaging strategy.

Cons

I feel like basic analytics should be packaged as part of the basic plan and a paid version would give in-detailed analytics.

Reasons for Choosing Loomly

It had the Calendar view feature that others lacked.

Response from Loomly

Replied July 2020

Dear Dominic, Thank you so much for your review, this is immensely helpful and appreciated. I am glad to read that you are enjoying the Calendar View and that our team was able to assist you when you needed it. I confirm that Basic Analytics is part of the Base Plan and Advanced Analytics is available in the Standard Plan and up: our support team is going to reach out to you to make sure you are able to access the feature included in your plan. Please let us know if you need anything else. Sincerely, Thibaud, CEO of Loomly.

June 2020

Tara from Country Lane

Company Size: 51-200 employees

Industry: Construction

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

2.0

Customer support

1.0

Functionality

1.0

June 2020

Okay platform

My experience with Loomly is very poor. Forget about contacting customer support because there is none. If you do get a hold of someone, it is the same canned responses or no responses. I've had my analytics disappear numerous times without any way of getting them back, except going through the original social app's insights. Keep in mind that will not work with Instagram. Those will never be recovered. Yearly plans cannot be refunded (see fine print) if they're not holding up their end of the agreement. Probably the worst overall experience with a social posting app.

Pros

-Visual calendar to see current and upcoming posts -Multi-team use, can control who has specific access but that requires more money -Library to keep all assets in with information

Cons

-Nothing to run ads through; FB allows to drop a pin in which you want to run ads-this app cannot do that type of heavy lifting. -Loomly ends up deleting analytics at any moment. Make sure you write them down or print before they're lost, but this is the reason you're paying for more, right? -Does not post to Instagram nor YouTube. Must manual post everything for those sites -Any third parties they use for posting, they change it every year. So you need to register with those companies to get anything posted to Instagram. -Don't rely on any help from the platform. No customer service or support to speak of. Often times you're ignored or allowed to try and figure out their platform issues. In the end, it's not convenient to use.

Reasons for Choosing Loomly

It came down to the price point. Don't allow the price to fool you into believing you're getting quality.

Response from Loomly

Replied June 2020

Dear Tara, Thanks for your review. I'm sorry to read that your experience was not satisfactory. My team will reach out to learn more about what happened. Until then I'm addressing your concerns through Capterra: Loomly does support Facebook & Instagram Ads. You are correct that tagging products is not available yet. Loomly does not delete analytics data, even after you cancel your subscription. Only exception: LinkedIn no longer allows storing data that is older than a year. Native publishing to Instagram is expected to be available this year. For now, publishing to Instagram is available through Zapier. Loomly used to be integrated with another service, which unilaterally discontinued the integration with short notice. Native publishing to YouTube is already available. We offer support 7 days a week with a 30-minutes average response time. Again, I am sorry about your experience and my team will be in touch soon. Sincerely, Thibaud Clement, CEO of Loomly

July 2020

Leanna from DeBellevue Global Marketing

Company Size: 2-10 employees

Industry: Marketing and Advertising

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Functionality

5.0

July 2020

Loomly was surprisingly easy to use!

Very pleasantly surprised at the ease of you, the options it provides for creating content as well as the cost.

Pros

Loomly gives marketing agencies the ability to share content with clients without giving them full access to the entire project scope. We like the fact that we can tailor our audiences and that it gives us the ability to see each platform individually.

Cons

The one aspect I feel could be improved is the calendar function. Each time I want to go back instead of scrolling through the weeks to go backwards or forwards I have to manually switch to another month. I also don't like that it defaults me back to list mode each time I log in. I prefer calendar so I wish I could be lock that in as my preference. I would also love to know who the last person was to access the account. I could see if it was our team or the client.

Reasons for Choosing Loomly

Client recommendation, ease of use during free trial period.

Response from Loomly

Replied July 2020

Dear Leanna, Thank you very much for your review: this is immensely appreciated. It means the world to read that you find Loomly easy to use. I hear you regarding the way navigation works in Calendar View and have shared your feedback with our team. The good news is that you can define Calendar View as your default view in the Settings page of each calendar: our support team is going to reach out to you separately to help you set this up. Please let us know if we can help with anything else. Sincerely, Thibaud, CEO of Loomly.

February 2020

Whitney from Whitney DeBerry Virtual Solutions

Verified Reviewer

Company Size: 1 employee

Industry: Marketing and Advertising

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

4.0

Customer support

5.0

Functionality

4.0

February 2020

Great option for SMM's

My overall experience with Loomly has been amazing. I switched from Buffer and haven't looked back!

Pros

I have used almost every social media management platform under the sun and Loomly is by far my favorite. When I started my own business I had a robust checklist of items I needed in a platform and Loomly fit 95% of those. Some of the features I love include: A schedule of upcoming holidays and important dates Advanced scheduling features like being able to move a post from one date to the next using the calendar feature. You would be surprised how many platforms don't offer this. The ability to schedule one post across platforms and edit the content for that specific platform. This to me is HUGE. The support - the support is amazing, I always receive relevant, friendly responses in a timely manner. The collaborators feature. My client love being able to log in and approve posts. It's simple and easy for them. The Library- I love being able to store ideas for later, saves a lot of time! These are just a few of the amazing tools Loomly offers.

Cons

Loomly doesn't offer direct posting to Instagram although I know it's in the works.

Reasons for Choosing Loomly

The client functionalities, the white-labeling options, the customer support, the post ideas, the library, the posting experience, etc.

Response from Loomly

Replied February 2020

Dear Whitney, Thank you so much for your incredible review, this means the world to us. I am really glad to read that Loomly fits your (and your clients') needs: this is really why we wake up every morning. I confirm that we are doing everything in our power to bring Instagram direct publishing to you as soon as feasible. Please let our team know if we can help with anything. Sincerely, Thibaud, CEO of Loomly.