The dashboard and how it collects data and especially how it helps in the Arabic language

not supporting full social platforms as what we really or our clients care about knowing all what is posted and mentioned about them all over media channels online.

Insights on our products and services, also about our customer support team. Insights on our competitors and what are they doing on their social media profiles, and compare us to them using Lucidya comparison features. All of this is being done on Arabic content with a very high accuracy thanks to their advanced AI engines.

How easy is the platform to understand and use, the powerful analytics it provides, and mostly is the full support for Arabic analysis.

nothing honestly to be disliked, they are working closely with us and supporting us on any topic or issue we rais.

the tool is good, but need more attention in terms of accuracy and values.

was good in benchmarking, but need to check all numbers for a potential miscalculation.

- keywords analysis were not too bad, the presentation of information was poor . -miscalculations were a riguler problem. - long time for historical data to be gatherd.

Sentiment analysis and understanding customer behavior is the fastest, best and safest way To understand what exactly your customers want, when, and where

Sentiment analysis, It was a new way for me to know what customers say about me. In our work, details are very important

at this moment and after using Lucidya for more than a year, I have not encountered any feature that has not been developed continuously

a great experience, helps in a lot in business

it's a great tool that helps with social media listening, brand reputation management and it lets you aware of your customers, knowing exactly what they want.

A great company, the dashboards could be enhanced

Collecting all social media pages (Instagram, Facebook,...) data and information

accurate settlements in both (Arabic & English) on real-time data

we need additional access for integration with other platforms

The automated reports help keep track of key industry events and developments. I like that they are customizable, versatile and exportable to Excel and PowerPoint.

Sometimes metrics do not reflect current social media interactions

My favorite part about the tool is the alert feature, which lets the team know when there are unusual traffic spikes for PR and crisis management purposes.

There can be a delay in receiving exported reports via email.

it provides the required data in a short period of time, which is an amazing feature

nothing to dislike about lucidya, they have very professional team and great sales support

Helpful

Easy to use, simple and real time data from twitter , facebook and instagram

Enhancement in instagram to have more data

People feedback on our brand and campaigns with timeliness gap and also gather all satisfaction rating on one portal

It is a spectacular tool to track our brand and customer care efficiency

I hope they can expand to cover other social media portals like LinkedIn, Snapchat, etc

Being able to identify existing service gaps and customers' general sentiment towards the offered services allowed us to provide evidence-based feedback to clients on how our solutions can help address these gaps.

Lucidya, for me, takes social media listening analysis to a new level for companies within the region with their quite impressive Arabic language analysis, which also identifies Arabic dialects and customers' feelings. I found this to be nothing less than essential for the fast-growing market and especially local businesses cause being able to access that data in real-time and timely detect and address any concerns or needs was most helpful. The tools automated reports also provided far more than expected insights into what would be the best direction to take.

That the analysis tool is not more commonly used, as having more companies familiar with Lucidya will enable a more solid data oriented workplan.

it was easy to use. also very supportive during technical issues

it would be better to go to other social media platforms like TIKTOK and Snapchat

Great experience with perfect application

So accurate in analysis my customers feelings and their language with accent

Until now can't find any things yet because it's just 2 weeks experience but i think i will not find

The ability to see the overall picture of the appearance of the company on different social media networks.

Nothing Specific, everything is perfect and the support team is great.

I loved the social listening tool, it can tell you alot about what people think of your brand

I didnt feel there’s anythibad about their servics.

Identify local Arabic dialects and ease of use

The price is slightly high for emerging companies

Customer support were helpful in guiding towards customizable tools

Very informative insights and impressions analysis

They could improve on social lestining to make it better in analysing how positive or negative impressions

The ability to make my life easier using machine learning and I feel like it’s magic. All the sentiment analysis I wanted to do is as simple as blinking.

The user experience can be enhanced significantly

Love it, especially the team

- Easy to use - Local expertise in term of Arabic Language - Real time alerts

Nothing to mention so far, maybe more user permission customization will be nice to have

I was trying to manage the fireback of my communication on social media

The positive and negative segmentation was useful for my client

The visualizations need to be improved and customized to the clients' slides

we used lucidya to be more engaged with the customer and to know who more engaged with our pages

we love the reports of lucidya specially in arabic

They Exceeded the expectations regarding the level of depth delivered within the time frame given

The level of detail delivered within the time frame.

None, except that the display may use some enhancements.

Quite helpful, fairly easy to use and great customer support.

they could use better analytics for Instagram.

Agreat data specially in arabic with great ppt reports in arabic and english

Nothing big but always looking for enhancement