--- title: "MailerLite Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of MailerLite. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if MailerLite is a good fit for you!" source_url: "https://www.softwareadvice.com/marketing/mailerlite-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Email Marketing Software](https://www.softwareadvice.com/email-marketing/) / [MailerLite](https://www.softwareadvice.com/marketing/mailerlite-profile/) / MailerLite Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/marketing/mailerlite-profile/) Reviews [Alternatives](https://www.softwareadvice.com/marketing/mailerlite-profile/alternatives/) # MailerLite User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 2,324 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 1,821 reviews (78%) - 4 stars: 407 reviews (18%) - 3 stars: 51 reviews (2%) - 2 stars: 6 reviews (0%) - 1 star: 39 reviews (2%) ### Most mentioned pros - They have been responsive to my questions and were able to extend my free trial due to the holidays preventing me from being able to work on my account settings and list features. - I like the simple way of creating landingpages, connecting it with my website (wix.com) and being able to create mailing workflows. - With Mailerlite I was able to send out a simple campaign within a few days of signing up and editing my contacts. ### Most mentioned cons - MailerLite applies aggressive and opaque compliance actions, restricts accounts without real warning, withholds prepaid funds, and provides no transparent appeal or recovery path. - The automation, if let's say, wants to bypass a certain step because a condition is triggered, like a subscriber presses a link and wants to receive the next email quickly, the automation is not able to do that since it requires at least a 10 15 minute delay to bypass the step - My experience was very poor, as their so-called “Anti-Spam Policy” is applied arbitrarily and conceals abusive and dishonest charges for services that are not delivered. ## MailerLite customer reviews Showing reviews 1-25 of 2,324 (page 1). ### Good all-in-one marketing solution - Overall rating: 5/5 - Reviewer: Riccardo B. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros Complete marketing solution with good value for money and a lot of tools to help you in maximize efficiency. #### Cons Paid plans are not so cheap and platform is only available in English, Spanish and Polish. They should add more languages. --- ### My introduction to MailerLite - Overall rating: 5/5 - Reviewer: Mark C. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far so good. Video and written tutorials seems really helpful so far. Feature rich free trial period facilitates the onboarding experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am just starting out, but so far the support has been great. They have been responsive to my questions and were able to extend my free trial due to the holidays preventing me from being able to work on my account settings and list features. #### Cons Authorizing my domain! Haha. but I figured it out with a little nudge from my website host. (BigScoots!) #### Reasons for choosing MailerLite I like "Lite", too. The GetResponse product seems really comprehensive with a LOT of options and features, perhaps more than I need. #### Reasons for switching to MailerLite somewhat clunky interface. email deliverability seemed to suffer. it was a challenge working with the template system, etc. --- ### MailerLite changed - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Publishing - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For a long time it served me well. I was happy about the pricing and the features it gives, but I expected it to be set and forget, however over time the sudden technical challenges made me loose trust. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The free plan is great for beginners and you get plenty of functionalities with the ease of use that makes it easy to set things up. It was the best solutions for one of my startups at the starting stage. #### Cons During my time using MailerLite there were multiple technical changes and subscription changes. This lead to some of my funnels not working. This is not a standard I require for my business, so I'm transferring elsewhere. #### Reasons for switching to MailerLite ConvertKit was too expensive, the differences in features were minor at that time. --- ### Small businesses - this is the best website and email option - Overall rating: 5/5 - Reviewer: Josh L. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great price, great product. I've used it for 4 years now with my own small business and have recommended it to many others. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros For small businesses that are just starting out MailerLite is a game changer. Great price point for website, landing pages, and email campaigns. They also have solid customer service that always promptly answers questions. #### Cons Some of the website design controls can be a little clunky without a good undo feature. It could be that I just need to learn more. #### Reasons for choosing MailerLite Price point with MailerLite just couldn't be beat. #### Reasons for switching to MailerLite Price increases at Mailchimp and a lack of features. #### Vendor response Hi Josh, thank you so much for the fantastic review! 😊 We're honored to have been part of your journey for the past four years. It's great to hear that MailerLite has provided the value, features, and support your business needs, and even better that you've recommended us to others along the way. We also appreciate the feedback on the website builder and will pass it along to the team. Thanks again for your continued support 💚 Replied June 2026 --- ### Great Email Marketing Platform - Easy To Use, Affordable & Excellent Support - Overall rating: 5/5 - Reviewer: Camilla D. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I use MailerLite across multiple client accounts and it's become my go-to recommendation for email marketing. The interface is clean, the automation builder is powerful without being complicated, and whenever I've needed help, the support team has been quick and helpful. Great value for money especially compared to other platforms offering similar features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform is incredibly easy to use and intuitive. Setting up automations, campaigns and forms is straightforward, even for clients who aren't tech-savvy. The WooCommerce integration works really well for e-commerce clients. #### Cons Honestly, I struggle to find any major cons. I am happy with the service overall. The platform consistently does what it promises, the support team is responsive and helpful, and the pricing is fair for what you get. #### Reasons for switching to MailerLite We switched because both platforms were more expensive and not as intuitive to use. MailerLite offered the same functionality at a much better price point and was significantly easier to set up and manage for our clients. #### Vendor response Hi Camilla, thank you so much for the amazing review! 😊 We're so happy to hear that MailerLite has become your go-to recommendation for clients. Making email marketing simple, powerful, and accessible is exactly what we aim for. It’s also great to hear that the automations, integrations, and support team have been helping you and your clients succeed. Thanks for choosing MailerLite and for sharing your experience 💚 Replied June 2026 --- ### Thank you for your prompt support to my problem - Overall rating: 5/5 - Reviewer: Lydia K. - Verified reviewer: Yes - Industry: Consumer Goods - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I am very pleased with Mailerlite because is cost efficient, have an easy interface to work with, great templates to use. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The response to my problem was fast and professional. I have accidentally deleted my entire subs list and the team restored it back quicklly #### Cons I would preffer to have more options to include paid products in the list so I could create a collection in the bottom of each email #### Reasons for switching to MailerLite Because Aweber is very expensive and offers a fraction of what MailerLite offers for less money #### Vendor response Hi Lydia, thank you for your lovely review! 😊 We're so glad our team was able to quickly help restore your subscriber list and get everything back on track. We know how stressful that kind of situation can be! We also appreciate your feedback about product collections and will share it with the team. Thanks for choosing MailerLite and for being part of our community 💚 Replied June 2026 --- ### Love love love MailerLite - Overall rating: 5/5 - Reviewer: Marie R. - Verified reviewer: Yes - Industry: Management Consulting - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I love MailerLite and recommend it to all my clients. I'm a VA and setup MailerLite when my clients need an email marketing platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros MailerLite is so easy to setup and use and the features are great. I love the drag and drop setup ... makes everything really easy #### Cons Nothing, it's a great system for the price, lots of great inclusions even in the free tier plan .... #### Reasons for switching to MailerLite MailerLite is cheaper and easier to use than Mailchimp #### Vendor response Hi Marie, thank you for the amazing review! 😊 We're so happy to hear you love using MailerLite! It means even more knowing you recommend us to your clients and trust us as the email marketing platform you set up for them. Thanks for being part of the MailerLite community and for your continued support 💚 Replied June 2026 --- ### Top Tier Email platform - Overall rating: 5/5 - Reviewer: Donnie C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I always enjoy using the platform. I work with lots of clients to help with their email marketing and it is always fairly simple to create an API and get it integrated with their landing pages. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is such an easy platform to be able to build automations, campaigns, and grouping subscribers into simple ways. Making overall marketing easier and keeping the open rate higher. #### Cons The editor for campaigns is not super intuitive and takes a little bit to learn it. Also I would love to be able to take an email that was made as an automation and copy it into a campaign template. #### Reasons for choosing MailerLite Overall better value for the same kind of services. --- ### Easy to Use and Great Customer Support - Overall rating: 5/5 - Reviewer: oscar y. - Verified reviewer: Yes - Industry: Business Supplies and Equipment - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with MailerLite has been positive. I've been using the platform consistently for over 3 years. It is user-friendly, reliable for email marketing campaigns, and offers helpful customer support whenever assistance is needed. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Excellent customer support, user-friendly interface, and reliable email marketing features. Creating campaigns and managing subscribers is straightforward, making it a great platform for small businesses. #### Cons While the platform is easy to use, account recovery and customer verification can sometimes be time-consuming. It would be great if there were more self-service options for account management and subscriber cleanup. #### Reasons for switching to MailerLite I switched from Mailchimp because the setup process was more complicated and less intuitive for my needs. MailerLite offers a cleaner interface and is easier to use for managing email campaigns and subscribers. --- ### Mailer Lite - Good To Go - Overall rating: 5/5 - Reviewer: Abhijeet P. - Verified reviewer: Yes - Industry: E-Learning - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall a hassle free experience. Great email management tool at affordable cost. I would recommend it to anyone but my competitors :-) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service have been prompt every time I faced an issue. The email service is also good and I'm able to manage my email to my customers without hassle. #### Cons Actually, I would have to think about that.. nothing comes to mind in first instance that can be said to be negative about mailer lite. #### Reasons for switching to MailerLite There were lot of spam complaints with ZOHO with lot of my emails not ending in inbox but going strat to Spam That doesn't happen with ML anymore. #### Vendor response Thanks so much for the great review, Abhijeet! We’re really happy to hear MailerLite has made email management easier for you and that our support team has been helpful whenever you needed them. It’s also great to know your deliverability has improved, as that’s exactly what we aim for.✨ Replied June 2026 --- ### The perfect combination of easy to use, powerful features and excellent price - Overall rating: 5/5 - Reviewer: Temima G. - Verified reviewer: Yes - Industry: Executive Office - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love how MailerLite offers everything small businesses need to manage their email marketing campaigns and funnels, but none of the useless bloat that other tools build in. It's also very easy to use and even my least techie clients can find their way around quickly. The websites feature is surprisingly good and I'm using it more and more. Customer support is prompt and always friendly. All in all, this platform provides excellent value. #### Cons There are some small QOL improvements they could make that would pack a punch, like link triggers (instead of having to build an automation each time), dynamic blocks, etc. #### Reasons for choosing MailerLite MailerLite offers better value and is easier to use #### Reasons for switching to MailerLite Mailchimp used to be the platform of choice for beginners, but they made it clear long ago that they don't care about that segment of their uses. MailerLite is a much better choice. #### Vendor response Thanks so much for this amazing review, Temima! We’re really happy to hear MailerLite has been such a good fit for you and your clients, and it’s great that you’re getting more out of the website feature too. We also appreciate your thoughts on how we could improve. Let’s stay in touch, we’d love to hear more of your ideas as you continue using the platform. 🙌💚 Replied September 2025 --- ### Mailer lite as the intuitiv and helpfull plataform I need for my digital entrepreneurship - Overall rating: 5/5 - Reviewer: Pablo P. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used monthly for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My experience since I have enter Mailer lite is very good. I would say it is an excellent plataform to use, friendly, intuitiv, easy and fast. When you are already familiarized with the tools and hundreds of templates already done for you it is something that is your "best hand" to go through all your bussiness plan, #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Well... speaking of the benefits of Mailer lite I would say that this plataform has a very powerfull, usefull and frindly customer support. Obviously, as many others there are BOT answers but you can speak with a real persona whenever you nedd and this person stay with you as long as you need. Moreover the long years since i have being using Miler lite all the people that helped me were always very kindness, helpfull and strongly worried about solving my problems. I can not remember not even one time they could not solve my problem. It is a tool ease or use. It is really very intuitiv and you can learn very fast how to use it, different from others that has perhaps others tools but are far more dificult for a daily use. If you are thinking about money, the instruments it gives you value for money everything you pay. If you are begining you almost have to pay nothing, just if you are reaching more people and need more espefic tools because your project or bussiness grow then you start paying but from my point of view the very just amount of money. The emial management and email templates are very easy to use, and have strong power to reach more peoplo and make grow your audience and database that is crucial for those who want to earn money with - for example - courses, webinars, mentoring and so one. I have already made many campaign marketing and it is so easy to do. And again... there is always someone to help you in the Path if you get stuck in an stage of the process. It has some usefull social media management and help with that with some tools that join your campaigns and others landing pages with your own followers from your social media channels. The spam filtering as many or all others plataform is always a problem that concerns those who thrive into the self education industry or any other digital selling product, but they explain and teach you very good how to engage better and not having much problems with that. #### Cons There is no big deal talking aout real problems. Obviously you can get other plataforms that have more professional use tools. But then... we are talking about bigger companies or people who have already great projects. But even in that case from my point of view Mailer lite can help when you have tousend of mails in your database and has already a big audience. Perhaps it is not the right tool for big industry companies, but for natural people as me is far more easy to use and manage then any other plataform that I have already tried to use. #### Reasons for choosing MailerLite More easy and intuitiv for using. The price far more reachable and more customer help when you need someone to give you a hand. The templates are so good to use and help you in the path creating your own campaigns #### Vendor response Wow, Pablo, this has to be one of the most detailed reviews we’ve ever received! 💚 Thank you so much for taking the time to share your journey with MailerLite in such depth. It really means a lot to hear how the platform and our support team have supported your digital entrepreneurship over the years. If you’d ever like to share more about how you’re using MailerLite or ideas for how we could make your experience even better, we’d love to hear from you. We’re so grateful to have you in the MailerLite community! ✨ Replied September 2025 --- ### Great product, I use it daily! - Overall rating: 5/5 - Reviewer: Leslie E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great experience overall. Much more affordable that Constant Contact and way more use friendly than MailChimp. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Mailerlite is great value for the money! It does everything I need. Their email and landing page builders are easy to use and very intuitive - everything flows well. I love that I can schedule campaigns, automate message and product delivery, integrate with other tools that I use, and see my analytics easily. And every time I've reached out to customer support I get detailed and helpful responses. #### Cons The only real con for me is that support is only via email and they are in such a different time zone than I am on the West Coast of the US - that said, they are very responsive. #### Reasons for choosing MailerLite Had what I need, price point is great. Free trial allowed me to try it out. #### Reasons for switching to MailerLite Constant Contact has more features than I need and is expensive. I just hated the interface with MailChimp found it very hard to use. #### Vendor response Thanks so much, Leslie! We’re happy to hear MailerLite has become part of your daily routine and that it’s been easy to build, automate, and track everything you need. We’ll keep improving to make things even easier. 💚 Replied September 2025 --- ### Effective and Clean - Overall rating: 4/5 - Reviewer: Jason N. - Verified reviewer: Yes - Industry: Primary/ Secondary Education - Company size: 501-1000 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have used MailerLite exclusively for clients since 2019. The platform is simple but effective, and the interface is much cleaner than other similar tools( i.e. Smore, Constant Contact) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros MailerLite is a great value for simple email newsletters and landing pages, all-in-one. The drag-and-drop editor is intuitive, and customer support is fast and effective when support is needed. 4-stars because mobile is hard to work with, but I have yet to see a web-based email marketing platform solve this challenge. #### Cons The editor is very challenging to work with on Mobile, with chunky overlays that make editing very challenging. But it works in a pinch. #### Reasons for choosing MailerLite Best price, cleanest design, easiest navigation without sacrificing customization features. #### Vendor response Thanks so much for sharing your experience, Jason! 💚 We’re really glad MailerLite has been a reliable tool for you and your clients over the years. And we really appreciate the feedback on mobile editing, as it’s something we’re always working to improve. It means a lot to have your trust since 2019, thank you! 🙌 Replied September 2025 --- ### Great CRM for beginners! - Overall rating: 5/5 - Reviewer: Daisha E. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Such an easy platform for solopreneurs to navigate, and the customer service has always been available & helpful! #### Cons I would love a few more integrations, but they have a great number to work with, especially Zapier 👍🏾 #### Reasons for switching to MailerLite Ease of use, more features for free, recommendation from mentor #### Vendor response Hi Daisha,thanks for the lovely review and for being with us for over 2 years! We’re so glad MailerLite has been easy to navigate and that our support team has been there when you’ve needed them. Your note on integrations is spot on; Zapier does cover a lot, but we’re always looking at ways to expand. We really appreciate your loyalty and can’t wait to keep growing with you! 💚  Replied September 2025 --- ### Great product - Overall rating: 5/5 - Reviewer: Cheri R. - Verified reviewer: Yes - Industry: Publishing - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent. I've been very happy with them from the free plan through the paid. I plan to stick with Mailerlite. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Mailerlite has an easy to use interface, drag and drop newsletter building and their customer support is beyond great. The popup builders are versatile and simple to set up. And the templates are broadly varied enough to suit pretty much any marketing campaigns you'd need for any business. Their prices are reasonable. I've been with them for several years now and have zero complaints. #### Cons Switching to the new platform seems super complicated. I haven't done it and probably won't since I'm happy with the original platform. #### Reasons for choosing MailerLite Expense, mostly. I looked at several different platforms, but it's been a couple of years and I don't remember what they were. #### Reasons for switching to MailerLite Because I wasn't happy with Mailchimp and someone recommended Mailerlite as a good alternative. And it has been. #### Vendor response Thanks, Cheri! We’re so glad MailerLite’s been a steady fit for you over the years. Totally understand sticking with what works, and if you ever want to try the new version, our team’s here to make it easy. 💚 Replied September 2025 --- ### Smooth and User-Friendly Experience - Overall rating: 4/5 - Reviewer: Mukul S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with MailerLite has been smooth. The interface is clean, the navigation is intuitive, and the workflow feels well-designed from a UX perspective. Even complex tasks like automation are simple to set up. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I liked MailerLite’s clean and intuitive interface. It makes creating campaigns and automations very smooth, even for complex workflows. #### Cons Sometimes the loading speed of the editor felt a little slow, especially with larger campaigns. But it wasn’t a big issue. #### Reasons for switching to MailerLite . Limited advanced automation options. . Email templates feel a bit outdated. . Customization options are not very flexible. --- ### Extra offer - Overall rating: 5/5 - Reviewer: Nika M. - Verified reviewer: Yes - Industry: Events Services - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered I am using MailerLite for over 2 years. It is really easy to create emails and contact forms in this tool. When they decided that it is no longer free for under 1000 contacts, they gave an offer for 30% off. I had trouble with my credit card so I couldn't pay in time and the offer ended, but they were kind enough to extend the offer for me after I wrote them. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Customer support is great! They are responsive and very kind I really like how easy it is to creatte funnels, automatisations and just regular emails. #### Cons No longer free for up to 1000 contacts. I would love it if it had more templates of emails, from which I can choose #### Reasons for switching to MailerLite because mailerlite was cheaper and because the have servers in the EU #### Vendor response Thanks for sticking with us for 2+ years, Nika! 💚 We’re glad MailerLite makes things easy and that our team could support you along the way. Replied October 2025 --- ### Outstanding Customer Support When We Needed It Most - Overall rating: 5/5 - Reviewer: Mindaugas Č. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with MailerLite has been very positive. The platform is user-friendly, reliable, and provides all the tools we need for email marketing and communication. What impressed us most was the excellent customer support. Recently, we faced a critical situation when hundreds of drafts were accidentally deleted, and the MailerLite support team went above and beyond to help us recover them. Their responsiveness and willingness to assist made a huge difference and reinforced our confidence in the platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We like MailerLite because it is easy to use, reliable, and allows our Admissions team to efficiently manage and automate email campaigns. The intuitive interface and automation features have been particularly valuable for our daily work. #### Cons Thank you very much for your help and quick response. We really appreciate the effort your team put into restoring the drafts. This has saved us a tremendous amount of time and work. We're very grateful for your support! #### Vendor response Hi Mindaugas, thank you for such a thoughtful review! We're very happy to hear that MailerLite has been a reliable tool for your team over the years. It means a lot to know that we were able to help during such a critical situation and recover the deleted drafts. We'll be sure to share your kind words with the team. Thank you for your trust and for being part of the MailerLite community 💚😊 Replied June 2026 --- ### Great service and easy to use - Overall rating: 5/5 - Reviewer: Deirdre M. - Verified reviewer: Yes - Industry: Publishing - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Excellent. I have created the emails and automations and campaigns i wanted. Its been easier than I expected. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros MaulerLite is easy to use. They are courteous and attentive when you need help. I had tried another email system and found it confusing bur MailerLite was straight forward with clear directions. #### Cons Nothing i have been very happy with MailerLite.i wouldn't change anything. Tutorials are clear and easy to follow #### Vendor response Hi Deirdre, thank you for the lovely review! ✨ We're so happy to hear that MailerLite has been easy to use and that our team, tutorials, and resources have helped you get up and running with your emails, automations, and campaigns. Thanks for choosing MailerLite and for sharing your experience with us 🫶 Replied June 2026 --- ### Customer Service is the best. xo - Overall rating: 5/5 - Reviewer: Wala T. - Verified reviewer: Yes - Industry: Events Services - Company size: Self-Employed - Product usage: Used monthly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I've always liked ML. I am certainly not advanced but I do figure things out when I need to and I am not afraid to ask for help. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 100% Customer Service. I appreciate being supported when I am learning new things and it's not always easy to figure things out for yourself. #### Cons Not just MailerLite but platforms in general is not knowing how to use all the features to your advantage and never fully understanding on what you're missing out on or how things could be better. #### Vendor response Hi Wala, this absolutely made us smile! Thank you for the lovely review and for being with MailerLite for more than two years. 🥹 Learning new tools can feel overwhelming at times, so it means a lot to hear that our support team has helped make that journey a little easier. We never expect anyone to know everything right away, and we're always happy to help whenever questions come up. Thanks again for your kind words and for being part of the MailerLite community 💚 Replied June 2026 --- ### The Perfect Email Tool - Overall rating: 5/5 - Reviewer: Justice R. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great and Best experience, with MailerLite. Its reliable, & effective for email marketing campaigns. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform is 100% user friendly and straight forward. Dashboard it was easy to read & understand. #### Cons With the Basic plan, I didn’t have access to live chat support before.So that was kind of sad for me #### Reasons for switching to MailerLite mailerlite is modern and user friendly t #### Vendor response Hi Justice, thank you for the great review! We're so glad to hear that you found MailerLite user-friendly and easy to navigate. Knowing that the platform helps make email marketing simple and effective is exactly what we strive for! Replied June 2026 --- ### Good platform - Overall rating: 5/5 - Reviewer: Krista W. - Verified reviewer: Yes - Industry: Writing and Editing - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Mostly good. Helpful support. Adding subscribers is quick and accessible. The "undo" option is complicated and does necessarily correspond to your last action. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Easy-to-use templates, variety of content elements, easy to upload images, accessible resend features #### Cons Changing a text's color, bolding, formatting --I have to highlight text a second time for it to recognize I am trying to change it. #### Vendor response Hi Krista, thank you for sharing such thoughtful feedback! We're glad to hear you've been enjoying the templates, content blocks, image uploads, and resend features, and that adding subscribers has been a smooth experience. We also appreciate you highlighting the areas that could be improved, we'll be sure to pass it along to the team. Small editing frustrations can add up, and we’re always looking for ways to make the experience more intuitive. Thanks again for choosing MailerLite and for taking the time to help us improve 💚 Replied June 2026 --- ### The Complete Maile Service for SMBs - Overall rating: 5/5 - Reviewer: Jamie A. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. MailerLite is a solid and reliable platform for our growing business and community needs. It’s clean, intuitive, and makes email marketing easy. Especially because we juggle multiple offers, launches, funnels and membership tiers. We currently use it alongside Make, and it runs seamlessly in the background to power our entire membership flow. From onboarding emails to tiered automations and Stripe-triggered sequences, it keeps our ecosystem organized without the clunkiness or overwhelm of some larger tools. One thing we love: it doesn’t get in the way. You can build beautiful campaigns, segment your list, and run automations without needing a full tech team. It plays well with Stripe, our forms, and our client journey mapping. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The landing pages are easy to create, and they offer a ton of templates, so you don't have to create something from nothing. When you integrate MailerLite with other programs it is easy to do. We use it with Make automations and we get notified immediately if there is an issue, and in a couple of clicks we are back to making money. #### Cons There are a lot of options to use, so you might want to watch some of their videos to quicken your learning of all the options. Limited automation complexity (on free or lower-tier plans) If you want advanced automations like branching logic, conditional filters, or tagging based on user behavior, MailerLite’s system can feel a bit rigid or simplistic. But we use Make to work around things and that flows well and is easy to set up. #### Vendor response Wow, thanks so much for this great and thoughtful review, Jamie! We’re really glad to hear MailerLite fits so seamlessly into your workflow and helps power your membership journey without the complexity. It's great to know the platform stays out of your way while still giving you the tools you need. We truly appreciate you being part of the MailerLite community! 💚 Replied June 2025 --- ### Perfect intro mail management system - Overall rating: 5/5 - Reviewer: Margaret H. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would recommend it to anybody needing a good intro mail system and it's probably great beyond that too but I'm not that far in my business yet :-) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that I can get used to this mail management program for free. It's really intuitive and super easy to get help whenever needed. #### Cons I suppose it will suck to find I can't use some aspects of it once my 14-day trial is over-I don't know now what those aspects in particular are. #### Vendor response Hi Margaret, we're so glad you're finding MailerLite easy to use and that our team has been there when you needed help. It's great to hear the free trial has given you a chance to get comfortable with the platform and explore what's possible. Wishing you lots of success as your business grows, and thanks for recommending us 💚 Replied June 2026 ## More reviews [Next reviews](https://www.softwareadvice.com/marketing/mailerlite-profile/reviews/?page=2) --- MailerLite Reviews, Pros and Cons - 2026 Software Advice