--- title: "MailerLite Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of MailerLite. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if MailerLite is a good fit for you!" source_url: "https://www.softwareadvice.com/marketing/mailerlite-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Email Marketing Software](https://www.softwareadvice.com/email-marketing/) / [MailerLite](https://www.softwareadvice.com/marketing/mailerlite-profile/) / MailerLite Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/marketing/mailerlite-profile/) Reviews [Alternatives](https://www.softwareadvice.com/marketing/mailerlite-profile/alternatives/) # MailerLite User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 2,325 ### Secondary ratings - Ease of use: 4.6/5 - Customer support: 4.8/5 - Value for money: 4.7/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 1,821 reviews (78%) - 4 stars: 407 reviews (18%) - 3 stars: 51 reviews (2%) - 2 stars: 6 reviews (0%) - 1 star: 40 reviews (2%) ### Most mentioned pros - They have been responsive to my questions and were able to extend my free trial due to the holidays preventing me from being able to work on my account settings and list features. - With Mailerlite I was able to send out a simple campaign within a few days of signing up and editing my contacts. - What stood out most was the customer support — when I had a tricky data issue, the team investigated it thoroughly with their tech experts and resolved it manually. ### Most mentioned cons - MailerLite applies aggressive and opaque compliance actions, restricts accounts without real warning, withholds prepaid funds, and provides no transparent appeal or recovery path. - My experience was very poor, as their so-called “Anti-Spam Policy” is applied arbitrarily and conceals abusive and dishonest charges for services that are not delivered. - The chat feature is cumbersome and takes a few minutes to speak to a human, who often has to escalate the query to another department. ## MailerLite customer reviews Showing reviews 1-25 of 2,325 (page 1). ### Good all-in-one marketing solution - Overall rating: 5/5 - Reviewer: Riccardo B. - Verified reviewer: Yes - Industry: Mechanical or Industrial Engineering - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 5/5 #### Pros Complete marketing solution with good value for money and a lot of tools to help you in maximize efficiency. #### Cons Paid plans are not so cheap and platform is only available in English, Spanish and Polish. They should add more languages. --- ### Excellent User Experience with Opportunities to Improve Advanced DNS Setup - Overall rating: 4/5 - Reviewer: Kryshiha C. - Verified reviewer: Yes - Industry: Real Estate - Company size: 51-200 employees - Product usage: Used weekly for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've had a positive overall experience with MailerLite. The platform is intuitive, easy to use, and provides excellent value for organizations looking to manage email campaigns without the complexity of larger enterprise solutions. While there is room for improvement in technical integrations and advanced features, the platform delivers strong value and continues to evolve with regular updates and enhancements. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Clean and user-friendly interface that makes campaign creation simple. Easy-to-build landing pages, forms, and automations. Competitive pricing compared to other email marketing platforms. Good deliverability rates and reliable campaign performance. Helpful reporting and analytics for monitoring engagement. Responsive customer support team willing to assist when issues arise. #### Cons Domain authentication can be challenging when using advanced email security solutions such as PowerDMARC with SPF flattening. The setup process may require additional technical support and is not always straightforward. Some automation and workflow capabilities are less advanced compared to enterprise-level platforms. Limited customization options in certain templates and reporting views. Support response times can vary depending on the complexity of the issue. #### Reasons for switching to MailerLite We migrated from Mailchimp because MailerLite offered a better balance of functionality, usability, and affordability. We were able to accomplish our email campaigns goals with a simpler interface and lower overall cost while still maintaining the features most important to our organization. #### Vendor response Hi Kryshiha, thank you for the detailed and thoughtful review! 😊 We're so happy to hear that MailerLite has provided the right balance of usability, functionality, and value for your team. We also appreciate your feedback on domain authentication and advanced integrations. Insights like these help us continue improving the platform for customers with more complex technical setups. Thanks again for choosing MailerLite and for taking the time to share your experience 💚 Replied June 2026 --- ### MailerLite changed - Overall rating: 3/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Publishing - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. For a long time it served me well. I was happy about the pricing and the features it gives, but I expected it to be set and forget, however over time the sudden technical challenges made me loose trust. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros The free plan is great for beginners and you get plenty of functionalities with the ease of use that makes it easy to set things up. It was the best solutions for one of my startups at the starting stage. #### Cons During my time using MailerLite there were multiple technical changes and subscription changes. This lead to some of my funnels not working. This is not a standard I require for my business, so I'm transferring elsewhere. #### Reasons for switching to MailerLite ConvertKit was too expensive, the differences in features were minor at that time. --- ### Simply a good mailing service - Overall rating: 4/5 - Reviewer: Lama T. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, our experience with MailerLite has been highly satisfactory. It is an intuitive, reliable, and efficient platform that perfectly meets our email marketing and subscriber management needs. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros The value for money and campaign marketing are what I like most about MailerLite. and their customer support is excellent. #### Cons email management is what I like least about MailerLite. Sometimes there is some trouble to edit the content #### Reasons for switching to MailerLite poor customer service and lack of flexibility #### Vendor response Hi Lama, we're so glad to hear you've had a positive experience with MailerLite and that you've found the platform reliable and great value! We also appreciate your feedback about editing email content and will share it with our team. Thanks for choosing MailerLite and sharing your experience 💚 Replied June 2026 --- ### Highly Rec Mailerlite for ease of use - Overall rating: 5/5 - Reviewer: Laura M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. There are glitches, what program doesn't have any issues? But once it is reported they quickly work on a repair. Most fixes take at MOST 1 hour, which is not much compared to other places. I love how you can easily group your subscribers into groups to be able to send a campaign to those who need it while NOT sending to others. It's very easy to set up an email campaign and schedule out the email. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use is the best out of most all platforms I've tried. Customer support is patient and actually cares when something isn't working and attempts to help you. #### Cons Pricing is honestly the only thing I don't like. I feel it is extremely expensive but it isn't the most expensive either. It does give a lot of extras for the price but I do wish it could be cheaper. #### Reasons for choosing MailerLite This seemed much easier and in some cases cost less than the others. #### Vendor response Thank you for your review and for being with MailerLite for more than two years, Laura! 😊 We're so glad to hear that the ease of use, subscriber management, and campaign scheduling continue to stand out for you. It also means a lot to know our support team has been there when you needed help. We appreciate your honest feedback on pricing and will be sure to share it with the team. Thanks again for your continued trust and support 💚 Replied June 2026 --- ### Very user-friendly email development software - Overall rating: 5/5 - Reviewer: lily g. - Verified reviewer: Yes - Industry: Building Materials - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, MailerLite has been a reliable and user-friendly email marketing platform. It is easy to create campaigns, manage subscribers, and automate workflows. The pricing is reasonable, and the platform provides the essential tools needed for effective email marketing. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros MailerLite makes email marketing and cold outreach management simple. The platform is user-friendly, offers useful automation workflows, good deliverability, and detailed reporting. It helps streamline communication with prospects while keeping costs reasonable. #### Cons There is very little to dislike. The only improvement I would suggest is adding more advanced automation and reporting capabilities for users with more complex marketing requirements #### Reasons for switching to MailerLite It's not very convenient to use, so I chose to replace this product --- ### My introduction to MailerLite - Overall rating: 5/5 - Reviewer: Mark C. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far so good. Video and written tutorials seems really helpful so far. Feature rich free trial period facilitates the onboarding experience. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I am just starting out, but so far the support has been great. They have been responsive to my questions and were able to extend my free trial due to the holidays preventing me from being able to work on my account settings and list features. #### Cons Authorizing my domain! Haha. but I figured it out with a little nudge from my website host. (BigScoots!) #### Reasons for choosing MailerLite I like "Lite", too. The GetResponse product seems really comprehensive with a LOT of options and features, perhaps more than I need. #### Reasons for switching to MailerLite somewhat clunky interface. email deliverability seemed to suffer. it was a challenge working with the template system, etc. --- ### Great for my needs - Overall rating: 4/5 - Reviewer: Katherine H. - Verified reviewer: Yes - Industry: Publishing - Company size: Self-Employed - Product usage: Used monthly for less than 2 years - Reviewed: January 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I previously used ConvertKit for my mailing needs, but was tired of paying a fortune for features I rarely ever use. Switching to MailerLite was really easy, and it suits my infrequent needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like MailerLite's templates, which make it easy to keep consistent branding across every newsletter and campaign I send. It has a pretty comprehensive free plan, though I quickly outgrew that, which tells me my efforts are working. #### Cons Because I'm an infrequent emailer, I'd love an option to pay for each newsletter campaign sent instead of a flat monthly fee per subscriber. I pay the same rate as someone emailing their list daily or weekly, but only keep in touch maybe once per quarter unless I'm launching something. #### Reasons for switching to MailerLite ConvertKit kept upping their prices and I was paying so much for all these features I never use. --- ### Smooth and User-Friendly Experience - Overall rating: 4/5 - Reviewer: Mukul S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 1001-5000 employees - Product usage: Used weekly for less than 12 months - Reviewed: December 2025 - Review source details: This review was submitted organically. No incentive was offered Overall, my experience with MailerLite has been smooth. The interface is clean, the navigation is intuitive, and the workflow feels well-designed from a UX perspective. Even complex tasks like automation are simple to set up. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros I liked MailerLite’s clean and intuitive interface. It makes creating campaigns and automations very smooth, even for complex workflows. #### Cons Sometimes the loading speed of the editor felt a little slow, especially with larger campaigns. But it wasn’t a big issue. #### Reasons for switching to MailerLite . Limited advanced automation options. . Email templates feel a bit outdated. . Customization options are not very flexible. --- ### Mailerlite is great! - Overall rating: 5/5 - Reviewer: Julian B. - Verified reviewer: Yes - Industry: Education Management - Company size: Self-Employed - Product usage: Used weekly for less than 6 months - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good. Although i experienced a bug, the chat response was very quick and helpful. Overall Mailerlite is professional great service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great clean, simple interface. Great product overall. Campaigns and automations work well. Allows ou to paste HTML code from other editors. #### Cons I experienced a bug when i duplicated a landing page with a survey. I changed the questions on the page, but the response data was not updated to reflect that change. #### Reasons for choosing MailerLite transparent pricing. simple, clean interface. #### Vendor response Hi Julian, we're super happy to hear you're enjoying the clean interface and the flexibility to build campaigns and automations the way you want. We also appreciate you highlighting the issue you encountered and are glad our support team was able to help quickly. Thanks for choosing MailerLite and for sharing your experience 💚 Replied June 2026 --- ### The perfect combination of easy to use, powerful features and excellent price - Overall rating: 5/5 - Reviewer: Temima G. - Verified reviewer: Yes - Industry: Executive Office - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I love how MailerLite offers everything small businesses need to manage their email marketing campaigns and funnels, but none of the useless bloat that other tools build in. It's also very easy to use and even my least techie clients can find their way around quickly. The websites feature is surprisingly good and I'm using it more and more. Customer support is prompt and always friendly. All in all, this platform provides excellent value. #### Cons There are some small QOL improvements they could make that would pack a punch, like link triggers (instead of having to build an automation each time), dynamic blocks, etc. #### Reasons for choosing MailerLite MailerLite offers better value and is easier to use #### Reasons for switching to MailerLite Mailchimp used to be the platform of choice for beginners, but they made it clear long ago that they don't care about that segment of their uses. MailerLite is a much better choice. #### Vendor response Thanks so much for this amazing review, Temima! We’re really happy to hear MailerLite has been such a good fit for you and your clients, and it’s great that you’re getting more out of the website feature too. We also appreciate your thoughts on how we could improve. Let’s stay in touch, we’d love to hear more of your ideas as you continue using the platform. 🙌💚 Replied September 2025 --- ### What We Like Most About MailerLite - Overall rating: 5/5 - Reviewer: Isuru J. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for free trial - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I have used several bulk mail sending products. Out of all of those things I think MailerLite is the best. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's cost effective. I like it's custom HTML email creator and AI assistant. It's super easy to use. I think they have one of the best customer support. Segmentation supports to organize contacts. It's easy to create campaigns in MailerLite. Since it gives unlimited seats with the advanced subscription it's super friendly to do the task and project management. #### Cons Honestly I don't have any complains about MailerLite. I have been searching for a good email sending platform and finally I found it. #### Reasons for choosing MailerLite Not user friendly. It's not designed to send out news letters. #### Reasons for switching to MailerLite It's expensive and we couldn't afford. They only give 15% discount for non profits when MailerLite gives 30% #### Vendor response Hi Isuru, thank you for such a wonderful review! 😊 We're so glad to hear that MailerLite stands out among the email marketing tools you've tried. We're especially happy that our nonprofit discount has helped make MailerLite a good fit for your organization. Thanks for choosing us and for recommending MailerLite 💚 Replied June 2026 --- ### Highly Recommend - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered 5/5 great experience! All thanks to the team and people behind this amazing company. Great job, guys #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros First, was the cost and value for money. What made me stay and recommend though, is the team, people and aftersales. #### Cons Would be great if there's a feature to automate warm up (or maybe there is, and I just didn't know). #### Reasons for switching to MailerLite Actually my client is still using sendpulse. But for clients who have not yet had an specific EMS, I would always recommend using mailerlite instead of Sendpulse. Mostly for the value for money, and it's customer support. #### Vendor response Thank you for the amazing 5/5! 💚 It means so much to hear you’d recommend us and that our team made your experience stand out. We’re so glad to have you with us! Replied September 2025 --- ### Mailerlite is easy to use and good value for money. - Overall rating: 5/5 - Reviewer: Simone d. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good!. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Mailerlite is easy to use and much cheaper then other companies. I hardly need the customer support, but when I do they're really helpful. #### Cons Can't think of anything. Only thing is that everything is in English, so you have to translate all settings and such. #### Reasons for switching to MailerLite The price was important and Privacy of clients #### Vendor response Hi Simone, we're delighted to hear that you've found MailerLite easy to use, affordable, and reliable over the years. And while we're glad you don't often need support, it's great to know our team has been helpful when you do. Thanks for choosing MailerLite and for being with us for more than two years! Replied June 2026 --- ### New user likes customer service already - Overall rating: 5/5 - Reviewer: Fiona W. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: September 2025 - Review source details: This review was submitted organically. No incentive was offered It's early days, but I am impressed so far. I have not yet sent a campaign, so that will be the next test. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I have only just begun with MailerLite, but I am already impressed (especially by customer support). It appears to have the features that I need for a small subscriber base (180) and no budget (I run a non-profit website). #### Cons Initially, I had trouble getting the WordPress plugin to work properly. I was eventually able to get it working, so all is good. #### Reasons for choosing MailerLite The free version of MailerLite seems to offer all the features that I need at this stage. #### Reasons for switching to MailerLite Kit became too expensive for me to continue using. My website is a non-profit and I only have 180 subscribers. #### Vendor response Thanks so much, Fiona! 💚 We’re happy to hear that our support team has already made a good impression. Starting small is a great way to get to know the tools, and we’ll be here to cheer you on when you’re ready to send that first campaign! ✨ Replied September 2025 --- ### Easy to learn - Overall rating: 5/5 - Reviewer: GEOFF G. - Verified reviewer: Yes - Industry: Printing - Company size: Self-Employed - Product usage: Used weekly for free trial - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I'm very happy with Mailerlite so far and a it seems to be a stressfree way to send emails out. Certainly a great way to dip the toes in and get started. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Mailerlite is quite intuitive most of the time and quite easy to learn, especially with help from the videos. Sent the first campaign in no time. Great support from the AI bot and humans when needed. #### Cons The chatbot seems to get a bit confused at times, but it's early days and it will no doubt get better. #### Reasons for choosing MailerLite It seemed simpler as I don't have complicated or advanced requirements. #### Vendor response Hi Geoff, thank you for the review! 😊 We're happy to hear you found MailerLite easy to learn and were able to get your first campaign out so quickly. We also appreciate the feedback about the chatbot. We're constantly working to improve it, and comments like yours help us do just that. Wishing you continued success as you get started with email marketing ✨🫶 Replied June 2026 --- ### Great platform - Overall rating: 5/5 - Reviewer: Lynne W. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great support, good product. I am very pleased with MailerLite. It is on the whole, easy to use, and has many good features. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It's ease of use, and the way Mailerlite sends updated emails to help with one of their features, or a new feature. #### Cons I came from MailChimp, and their interface for building a newsletter is easier to use. I still have issues with creating a good site that flows into automation. #### Reasons for switching to MailerLite I needed something more robust and a platform that had more options for me. #### Vendor response Thanks for sharing your experience, Lynne! It’s wonderful to hear that MailerLite has been working well for you and that the updates and support have been useful along the way. We know switching platforms can come with a learning curve, so we really appreciate your feedback on the builder and automations, it helps us keep improving. Glad to have you with us! 🙌 Replied September 2025 --- ### Great too, for sending newsletters - Overall rating: 5/5 - Reviewer: Rebecca W. - Verified reviewer: Yes - Industry: Online Media - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Great experience and would happily recommend to other, in fact I have done so for a few people and they do use mailerlite instead of other products, as it's a lot cheaper and easier for them to manage. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros and super easy to use with nice templates and flexible design modules. Their customer servicer staff was also incredibly helpful when I had some tech issues that needed resolving. I would highly recommend. #### Cons It would be nice if you could better apply small video to some newsletter that go out to customers/clients for better readership. Like being able to embed instagram reels etc especially when working with advertising for promoting content. #### Reasons for switching to MailerLite Mailchimp was getting too expensive and way to complex for mailouts #### Vendor response Thank you so much, Rebecca, your support truly warms our hearts and love that you’ve already been recommending MailerLite!  You mentioned embedding small videos or Instagram content in your newsletters- great news, that’s already possible! MailerLite includes dedicated social media blocks right in the drag‑and‑drop editor. Just add the social media block, paste your post URL, and it displays beautifully in your email: https://www.mailerlite.com/blog/social-media-posts-in-email Hope that helps, and thanks again for sharing your experience. We’re happy to see you getting the most from MailerLite! 💚 Replied September 2025 --- ### Outstanding Customer Support When We Needed It Most - Overall rating: 5/5 - Reviewer: Mindaugas Č. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Our overall experience with MailerLite has been very positive. The platform is user-friendly, reliable, and provides all the tools we need for email marketing and communication. What impressed us most was the excellent customer support. Recently, we faced a critical situation when hundreds of drafts were accidentally deleted, and the MailerLite support team went above and beyond to help us recover them. Their responsiveness and willingness to assist made a huge difference and reinforced our confidence in the platform. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We like MailerLite because it is easy to use, reliable, and allows our Admissions team to efficiently manage and automate email campaigns. The intuitive interface and automation features have been particularly valuable for our daily work. #### Cons Thank you very much for your help and quick response. We really appreciate the effort your team put into restoring the drafts. This has saved us a tremendous amount of time and work. We're very grateful for your support! #### Vendor response Hi Mindaugas, thank you for such a thoughtful review! We're very happy to hear that MailerLite has been a reliable tool for your team over the years. It means a lot to know that we were able to help during such a critical situation and recover the deleted drafts. We'll be sure to share your kind words with the team. Thank you for your trust and for being part of the MailerLite community 💚😊 Replied June 2026 --- ### Great Value and Simplicity, With a Few Limitations - Overall rating: 5/5 - Reviewer: Eric R. - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, MailerLite is a reliable, affordable tool for small to mid-sized businesses, creators, and agencies who want clean email campaigns without a steep learning curve. It’s not the most advanced platform on the market, but it balances cost, usability, and core features really well. As long as you keep backups of your lists and don’t expect enterprise-level analytics, it’s an excellent choice. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros MailerLite is very beginner-friendly. The drag-and-drop editor makes designing emails fast, and the automation builder is visual and intuitive. The free plan is generous compared to competitors, which makes it great for testing. Deliverability has also been solid, and the platform includes extras like landing pages, popups, and even a website builder without needing additional tools. #### Cons Some features are limited on the free plan, like templates and advanced automations. The reporting dashboard could be deeper — it covers opens, clicks, and basic stats but lacks advanced attribution or ROI insights. Also, the account approval process can feel strict, and I’ve seen users lose access if they don’t upgrade or follow compliance closely. --- ### Refund my money — abusive Anti-Spam policy - Overall rating: 1/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Human Resources - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: April 2026 - Review source details: This review was submitted organically. No incentive was offered My experience was very poor, as their so-called “Anti-Spam Policy” is applied arbitrarily and conceals abusive and dishonest charges for services that are not delivered. Refund my money. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 1/5 - Customer support: 1/5 - Functionality: 5/5 #### Pros What I liked most was the design of their emails, along with a user-friendly and easy-to-use system. #### Cons I signed up for the service, carried out only 2 campaign sends, and before even completing a week, my account was closed. I was unable to use the plan, yet they kept 100% of the payment (USD 70). No real use of the service. No refund. No sense of proportionality. They justified the decision based on an alleged violation of their anti-spam policy. My database was built carefully and had already been used previously without issues, including contacts with explicit consent and others with implied consent (no objection to prior communications). I also explained that the bounce rate was due to high staff turnover in the sector I work in, not due to any improper practices. None of this was taken into account. They closed the account unilaterally and retained the remaining funds. For anyone considering this platform: you may pay, barely use the service, and still lose all your money with no possibility of a refund. This is not rigor — it is an abusive, arbitrary, and dishonest practice toward customers. I do not recommend it. --- ### A reliable and easy-to-use email marketing platform - Overall rating: 5/5 - Reviewer: Matteo V. - Verified reviewer: Yes - Industry: Accounting - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, my experience with MailerLite has been excellent. It has helped me streamline my email marketing, save time, and achieve better engagement with my subscribers. The support team is responsive and helpful whenever I have questions. MailerLite provides great value for money and is a solid choice for both beginners and professionals. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros MailerLite is very intuitive and user-friendly, even for those who are not marketing experts. The drag-and-drop editor makes it quick to design professional campaigns, and the automation tools are powerful yet simple to set up. I also appreciate the excellent deliverability rates and the clean, modern interface. #### Cons Some advanced features require upgrading to a paid plan, which can be a limitation for very small businesses. However, the free plan still offers a generous amount of functionality compared to other platforms. --- ### MailerLite: streamlined of marketing tool - Overall rating: 5/5 - Reviewer: Heather H. - Verified reviewer: Yes - Industry: Investment Management - Company size: 11-50 employees - Product usage: Used weekly for more than 2 years - Reviewed: July 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros To regularly inform our investors (LPs) of our fund's performance or to share our investment theses with our network, MailerLite is incredibly effective. #### Cons The initial account verification process is extremely strict and can delay the launch of a first important campaign by several days, which is frustrating for a young entrepreneurial structure. #### Vendor response Hi Heather, thank you for the review! 😊 We're so glad to hear that MailerLite has been an effective tool for keeping your investors and network informed. We also appreciate your feedback regarding the initial verification process and understand that timing can be especially important for growing businesses. Thanks for sharing your experience and for being with us for over two years 💚 Replied July 2026 --- ### Perfect intro mail management system - Overall rating: 5/5 - Reviewer: Margaret H. - Verified reviewer: Yes - Industry: Arts and Crafts - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: June 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I would recommend it to anybody needing a good intro mail system and it's probably great beyond that too but I'm not that far in my business yet :-) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love that I can get used to this mail management program for free. It's really intuitive and super easy to get help whenever needed. #### Cons I suppose it will suck to find I can't use some aspects of it once my 14-day trial is over-I don't know now what those aspects in particular are. #### Vendor response Hi Margaret, we're so glad you're finding MailerLite easy to use and that our team has been there when you needed help. It's great to hear the free trial has given you a chance to get comfortable with the platform and explore what's possible. Wishing you lots of success as your business grows, and thanks for recommending us 💚 Replied June 2026 --- ### Excellent Platform for an Indie Author - Overall rating: 5/5 - Reviewer: Christopher H. - Verified reviewer: Yes - Industry: Printing - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: September 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Everything has gone well for the last couple of years while I'm publishing books and building a readership. I like ML for its easy of use, speed, and efficiency. Currently upgrading to a paid plan, which I wouldn't do if I didn't like the service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I use the platform to manage my subscriber list. It's easy to use and straightforward. I never have any trouble with it. I had to upgrade and selected the wrong plan, which customer service was quick to help correct. #### Cons I had to upgrade my plan for two reasons: I reached the max subscribers for my current setup, which is fine, and because ML dropped their free plan from 1000 subs to 500. That's competitive with the other platforms around, so it's fine. #### Vendor response Thanks so much for your review, Christopher! We’re happy to hear MailerLite has been a reliable tool for managing your subscribers and building your readership over the past couple of years. We’re excited to keep supporting you as your audience grows and more books come to life. ✨📚 Replied September 2025 ## More reviews [Next reviews](https://www.softwareadvice.com/marketing/mailerlite-profile/reviews/?page=2) --- MailerLite Reviews, Pros and Cons - 2026 Software Advice