Mailfence

RATING:

4.2

(22)

About Mailfence

Mailfence is a cloud-based secure email solution, which helps small to large businesses collaborate, share documents or contacts and enable interaction among team members via chat. Administrators can create, update and delete account groups for multiple users, view available capacities and manage passwords. The application includes a calendar feature, which lets employees add new or create recurring events, set up personal availability as busy, free or tentative and share calendar access rights with authenticated members. Users can create email, SMS or phone reminders and conduct polls to gather votes about meeting dates and times. Supervisors can grant permissions to view, edit or remove documents, create a virtual drive to store folders and classify them as impor...

Mailfence Pricing

Starting price: 

€2.50 per year

Free trial: 

Available

Free version: 

Available

Mailfence improved UI
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Mailfence Reviews

Overall Rating

4.2

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

4

Value for money

4

Functionality

4

Most Helpful Reviews for Mailfence

1 - 5 of 22 Reviews

User Profile

Rafig

Verified reviewer

Accounting, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2021

Competitive pricing, and easy to migrate from Gmail.

PROS

As a student, I'm currently using the Entry plan, I have 5 gb of emails and can create 3 Mailfence Groups, maybe in the near future I might have to upgrade again, but for the moment it is enough. I'm truly satisfied with the price... I was also able to migrate my data from Gmail to Mailfence very easily. Oh and one more thing, I really liked their slogan- Privacy is a right, not a feature.

CONS

Some quality-of life changes are missing, though I'm sure their team is working on it.

Reasons for switching to Mailfence

Privacy & security - related issue.

Zach

Management Consulting, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

3

Reviewed November 2022

Using mailfence as an alternative to gmail has been a pleasant surprise, and generally great.

I started using mailfence last year because I really wanted an alternative to gmail, which was starting to get tiresome to use. I was attracted to mailfence due to its attractive UI, and its high security promise (it's in the name!). So far, everything has been great, and I use this as a secondary email account that works fantastically.

PROS

I liked that this was set up in a way that was somewhat familiar to me as a gmail user, but I felt the UI was a bit better set up, with better visuals, colors, and menu layouts. It's the little things that went a long way for me that I really appreciated compared to gmail, which can be too monochrome at times.

CONS

It took a bit of time to learn how to use this email platform seamlessly, especially after being a longtime gmail user. I got over this fairly quickly though, and now I use it regularly, and have no user issues.

Reasons for switching to Mailfence

I mainly wanted a better user experience visually.

Vendor Response

Dear, Thanks for the positive feedback! We're delighted to see our users happy with our services. Regards, Mailfence Team

Replied November 2022

Devin

Information Services, 1 employee

Used less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed May 2020

Lie about features and don't reply to support requests

I recommend you avoid this company. Before paying I asked if a certain feature was available on their pro plan and their support said yes. After buying a 6-month subscription (the minimum) I find it was a lie, so I either need a workaround or a refund. It's been almost a week and I haven't been able to get them to handle it. Now it's like they're ghosting me - no replies to my support requests on twitter or email.

PROS

Supports IMAP, 2FA, good support for multiple domains.

CONS

Does not support a "copy to folder" filter.

Reason for choosing Mailfence

Better reviews.

Reasons for switching to Mailfence

Don't like the IMAP support in exchange.

Vendor Response

User is correct that we made an error in replying to a question. User had asked: "Hello - I would like to know the features that filters support? For example, can I copy messages to a folder and continue processing remaining filters?" We answered it was possible to copy messages to folders and continue the evaluation, while what is possible is to copy the mail to the folder and continue the evaluation. There was absolutely no ill will involved. We of course issued a refund and apologized. We never lie, believe this is unethical and in additional very bad business practice. We never ghosted user, and had extensive email exchange. Even phone call where we immediately agreed to refund him once we understood the misunderstanding. Although we clearly did an error, I am not really sure this experience warrants a 0/10 for all evaluation criteria?

Replied May 2020

Manuel

Translation and Localization, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by the software vendor to submit an honest review.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2023

Finally, a truly private email service, that a layman can understand

5-star experience. Totally worth a try! They even have a free plan, so there is zero risk in trying it out.

PROS

Well, several things! Among the top ones:- It's an encrypted mail service: Anything coming in or going out is reasonably protected from snooping. The beauty of it is that, even if your communications are intercepted somehow, they are heavily encrypted so they just can't be read.- Servers are hosted in Europe: That means Mailfence abides by the GDPR, the world's most advanced legislation on data protection. If any government agency wants your Mailfence data, it has to be via a valid court order (it's not like that at all in the US and many other countries!)- They are super honest and open: They are crystal-clear on what the service can do, and what it can't do. They are against the "fine print" policy that so many Big Tech firms are so fond of.- They go the extra mile to simplify the very complex and techical terminology of email security, so that the layman (such as myself) can clearly understand the pros and cons of using the service, and what it does and doesn't do.

CONS

Not really a lot to dislike, to be honest! I mainly use the email features, and so far they work just fine!

Reasons for switching to Mailfence

Because I needed a better level of privacy to my communications, which Gmail definitely does not provide.

Vendor Response

Dear Sir, We thank you for your review. Such feedback motivates to try to do better every day. Regards, Mailfence Team

Replied July 2023

Brian

Internet, 1 employee

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

1

FUNCTIONALITY

4

Reviewed June 2022

Mailfence Makes Good Sense

I recently decided to open a new Mailfence account after my first one was deleted after a period of dormancy so obviously I have been quite satisfied with its features and mechanics. It has a surprising number of options available with the free account which is great for any start=up or small business.

PROS

Mailfence is very utilitarian for anyone needing an over-flow email platform. Besides the basic email service, it offers - with the free account, mind you - a notepad/word feature that is more elaborate than a notepad but not as comprehensive as a word; a virtual wall calendar for marking and tracking upcoming appointments and schedules; a group page feature for interacting with staff and/or clients, merchants, providers etc and more. there are subscription plans that offer even more.

CONS

There is a limited design menu, so fancy fonts are out. Font sizes, too, are very basic = Normal through Smallest, Very Small, Small and onto Largest. So no pica sizes for fine-tuning your emails. And aligning companion images seems to be problematic unless you know how to use Paint 3D to combine the wanted images.

Vendor Response

Hello, Thanks for the positive feedback. We're so lucky to have customers like you! Have a great day, Mailfence Team

Replied June 2022