Mailfence Software

Mailfence Software

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Find out more:

About Mailfence

Mailfence is a cloud-based secure email solution, which helps small to large businesses collaborate, share documents or contacts and enable interaction among team members via chat. Administrators can create, update and delete account groups for multiple users, view available capacities and manage passwords. The application includes a calendar feature, which lets employees add new or create recurring events, set up personal availability as busy, free or tentative and share calendar access rights with authenticated members. Users can create email, SMS or phone reminders and conduct polls to gather votes about meeting dates and times. Supervisors can grant permissions to view, edit or remove documents, create a virtual drive to store folders and classify them as impor...

Mailfence Pricing

Starting price: 

$2.50 per month

Free trial: 

Available

Free version: 

Available

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Mailfence improved UI

Mailfence User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

4

Customer support

4.5

Functionality

4

Showing 1 - 5 of 14 reviews

User Profile

Ariadne

Verified reviewer

Company size: 1 employee

Industry: Computer Networking

Time used: Less than 12 months

Review Source: Capterra

This reviewer was invited by the software vendor to submit an honest review.
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2018

Very supportive email

Great. Support has responded to multiple tickets always quickly.

Pros

Includes calendar support, document support and contacts support.

Cons

I don't like how google has a stranglehold on the world for collaboration.

Laurent

Company size: 1 employee

Industry: Civic & Social Organization

Time used: Less than 6 months

Review Source: Capterra

5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

November 2020

Simple complet efficace

J'adore l'ergonomie simple du produit, sa sécurité et la partie filtre est un plus

Pros

Le logiciel est simple et efficace tout en étant parfaitement fonctionnel et complet

Cons

Le Black thème mais il est dans les tuyaux

Reasons for choosing Mailfence

Il est simple, complet et efficace, la prise en main est rapide et le service d'aide est rapide à répondre en cas de besoin

Reasons for switching to Mailfence

ProtonMail ne satisfesait pas tout ce que je demandais

Response from Mailfence

Cher Martin, Merci pour vos gentils propos. Nous apprecions vraiment que vous avez pris le temps de partager votre experience de Mailfence. C'est grace a des utilisateurs comme vous que nous pouvons developper et ameliorer Mailfence. Pourriez-vous partager cet excellente critique avec vos amis ? Peut-etre ont-ils besoin d'un super e-mail securise et prive. Une fois encore, nous vous remercions, Orestis L'equipe de Mailfence

Replied November 2020

Brian

Company size: 1 employee

Industry: Internet

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
1

Value for money

out of 5
4

Functionality

out of 5

June 2022

Mailfence Makes Good Sense

I recently decided to open a new Mailfence account after my first one was deleted after a period of dormancy so obviously I have been quite satisfied with its features and mechanics. It has a surprising number of options available with the free account which is great for any start=up or small business.

Pros

Mailfence is very utilitarian for anyone needing an over-flow email platform. Besides the basic email service, it offers - with the free account, mind you - a notepad/word feature that is more elaborate than a notepad but not as comprehensive as a word; a virtual wall calendar for marking and tracking upcoming appointments and schedules; a group page feature for interacting with staff and/or clients, merchants, providers etc and more. there are subscription plans that offer even more.

Cons

There is a limited design menu, so fancy fonts are out. Font sizes, too, are very basic = Normal through Smallest, Very Small, Small and onto Largest. So no pica sizes for fine-tuning your emails. And aligning companion images seems to be problematic unless you know how to use Paint 3D to combine the wanted images.

Response from Mailfence

Hello, Thanks for the positive feedback. We're so lucky to have customers like you! Have a great day, Mailfence Team

Replied June 2022

Devin

Company size: 1 employee

Industry: Information Services

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
1

Ease-of-use

out of 5
1

Value for money

out of 5
1

Customer support

out of 5
1

Functionality

out of 5

May 2020

Lie about features and don't reply to support requests

I recommend you avoid this company. Before paying I asked if a certain feature was available on their pro plan and their support said yes. After buying a 6-month subscription (the minimum) I find it was a lie, so I either need a workaround or a refund. It's been almost a week and I haven't been able to get them to handle it. Now it's like they're ghosting me - no replies to my support requests on twitter or email.

Pros

Supports IMAP, 2FA, good support for multiple domains.

Cons

Does not support a "copy to folder" filter.

Reasons for choosing Mailfence

Better reviews.

Reasons for switching to Mailfence

Don't like the IMAP support in exchange.

Response from Mailfence

User is correct that we made an error in replying to a question. User had asked: "Hello - I would like to know the features that filters support? For example, can I copy messages to a folder and continue processing remaining filters?" We answered it was possible to copy messages to folders and continue the evaluation, while what is possible is to copy the mail to the folder and continue the evaluation. There was absolutely no ill will involved. We of course issued a refund and apologized. We never lie, believe this is unethical and in additional very bad business practice. We never ghosted user, and had extensive email exchange. Even phone call where we immediately agreed to refund him once we understood the misunderstanding. Although we clearly did an error, I am not really sure this experience warrants a 0/10 for all evaluation criteria?

Replied May 2020

Mickey

Company size: 2-10 employees

Industry: Security and Investigations

Time used: Less than 12 months

Review Source: Capterra

2

Ease-of-use

out of 5
4

Value for money

out of 5
5

Customer support

out of 5
4

Functionality

out of 5

June 2016

Definitely recommended !

The service truly provides "end-to-end encryption" based service along with the capability of Digital signatures (PGP/MIME) - which I was precisely looking for while choosing among tons of other secure emailing solutions. The best part of my experience is that I don't have to use any other plug-in/add-on to fully avail the crypto-related features of mailfence, and they provide it all in a single and easy-to-use platform - along with a complete email-suite (contacts, calendar, documents, groups, polls...). Moreover, the customer service is exceptional - I never get my call missed/or neglected and most of the time, its the CEO himself who answers the calls and cater all your questions (even if you are not a paying customer).

Pros

- End-to-end encryption (E2EE) and Digital Signatures | OpenPGP & S/MIME based. - Full PGP inter-operability. - Complete email suite (contacts, calendar, documents, groups, polls...) with IMAP/POP. - Email privacy orientation and transparency over what they do and how they do it.

Cons

- The service does not provide a customizable theme. - The service does not have a proper alias management system.