All Mention Reviews
1-25 of 241 Reviews
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Mike
Verified reviewer
Computer Software, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2019
Amazing Media Monitoring With Mention
Any keyword, brand, or name can be monitored easily. The speed and ease of keywords to both track and to block is time saving removing irrelevant spam that can flood you with other apps. Mention is essential to managing and tracking your community. It's the best product of it's kind on the market.
PROSAccurate results, easy to set up and to use, Mention is easy to connect your social accounts too and it covers all social media from all sources on the Internet. Very easy to use dashboard for both personal and business use.
CONSThere should be more options to display data however Mention seems to be constantly upgrading and developing so I am sure this will be something taken in consideration by them in the future.
Vendor Response
Thanks a lot for your review, we really appreciate your support!
Replied May 2019
Ashwaq
Public Relations and Communications, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2023
So far the best tool and it has been with me since 2015!
The most successful tool which has enhanced our offerings as an agency for online news and mentions across all private and public companies and governmental entities who usually use heavy tools like Sprinklr, Lucidiya, meltwater etc.
PROSThe software is on-spot, easy to use and accessible by the clients as well which spares us lots of reporting time. The alerts is another merit where we're alerted upon any increase in mentions. The customer care team and the account managers are super keen to develop the tool and we're a living example where it has showed amazing development in tracking arabic keywords and constantly working on sentiment analysis. The tool has an influencer identifying function as well which helps most of the times
CONSThe only thing is modifying reports to a certain hour not date only.
Reason for choosing Mention
Value vs. investment and the account manager
Reasons for switching to Mention
Poor customer service and over promises during the discussion
Andy
Verified reviewer
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
2
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2018
Metion monitors social media so you don't have to.
Not much that I can't get from others . Over time Mention has lost its luster and is easily replaced by other tools.
PROSMention is easy to set up, and provides reporting on what's going on in social media based on what you want it to track.
CONSMention is constantly asking me to log in again and validate my accounts with services like LinkedIn. This is troubling as it impacts timely deliver, and is more of an interruption than a benefit. It's like LinkedIn or Facebook don't trust them.
Mohammed
Non-Profit Organization Management, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2021
the perfect tool to allow you stay informed on your performance, and stay ahead of looming troubles
Mention has been a really great and effective tool that provided us with the much needed insights we required to help us expand into other complementary sectors and services. By gauging the perception of the general public to related activities and competing products, we have been able to better time our ad campaigns and network engagements to achieve the maximum results possible.
PROSI guess the best thing about Mention is that it provides the full circle of complementary services needed to completely manage the image and interests of our businesses and projects. By far, one of my most interesting features about setting up alerts is that I can use tags to create alerts within broader alerts. This allows for an effective filtering system that makes our work ten times easier.
CONSSome elements within the user interface could be decoupled and further simplified to make navigation and learning for new first-time users a little easier.
Reason for choosing Mention
We end up using them in combination and based on the specific needs of a given project or campaign.
Arheer
Verified reviewer
Internet, 1,001-5,000 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2023
Best Social Listening Tool
Mention.com is a great platform for businesses and individuals to monitor their brand's online presence and reputation. The tool itself is easy to use and provides a wide range of features. The ability to monitor multiple social media accounts, as well as other online sources, is great.
PROS1. Great social listening capabilities2. Can track multiple brands at a time3. Customisable filters and alerts are available
CONS1. Still lacks world-class reporting and UI2. Limited API integration options
Arshard
Verified reviewer
Accounting, 11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed March 2019
Get to know your social presence
For a growing business like us it's social media appearance is very important. Further, we also got to have a watch out for our competitors. We need to save time from switching from windows to apps, mention is the solution to all these.
PROSMention is the best app when you are concerned about the social appearance of your business. You can get to see how often your brand is spoken of, and the relevant activities of your social media handle. It is very easy to use and affordable. You can also have a watch on your competitors through mention.
CONSI cannot get any past information in mention. It took me a while to figure it out, you can see data only from when you signed up. There is no major drawback that concerns me.
Lee
Verified reviewer
Research, 10,000+ employees
Used less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
Reviewed August 2015
Mention Does What No Other App Can
If you really want to cover your bases, use Mention to monitor your clients, your competitors, and important keywords. There is no other app that tracks the web more completely. The reporting and stats are great. We export the PDFs to show to clients, and also give clients the spreadsheets that Mention generates, if they want deeper data. Highly recommended.
PROSEase of use. Complete coverage.
CONSPDF reporting should allow me to put my logo on the report.
Vendor Response
Thanks a lot for your review. I am glad to hear you like our stats and find the tool easy to use. We currently don't have white-paper versions of our product to have you include your logo on it, but we will discuss it with our team.
Replied October 2015
Ángel Enrique
Verified reviewer
Research, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
If you work with Social Media and brand awarness then you need Mention
I have managed all the brand awarness of the companies I've worked for the easiest way.
PROSThis is a must have tool, you can monitor 24/7 what people is saying about your brand. An excellent tool to attend any brand crisis just in the right time
CONSFull features may be pretty expensive for small bussiness, still, it worth it
Marius
Verified reviewer
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
FUNCTIONALITY
4
Reviewed July 2016
This is an app that is just as essential as a bank account is to a business.
This is an essential tool in any business of any size that has an online presence and wants to monitor their digital marketing. The best value is in its "early warning" application to lets you manage your online brand reputation.
PROSI do not know what magic crawlers or algorithms they use. But it WORKS and it is accurate. Note though that I can not rate their customer support as I have never needed to use it. Yes they are just that good.
CONSThe free version is limited, but still well worth it for a growing business.
Sam
Verified reviewer
Internet, 11-50 employees
Used less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
Reviewed July 2015
I must have for any brand
Mention is a tool that I use every day - it's one of the first things that I open. It allows me to track any mention of my brand, so that I can respond accordingly and be aware of everything that's being said about my brand, good or bad. Each mention in the list is given a score as well as a flagging system to help me prioritise which ones require speedy attention. I get regular notifications when new mentions come in, so I never miss a thing! The tool also allows me to mark any mentions that I want to mark as irrelevant or block completely, and the filter can be great when you want to focus on a single channel, such as Twitter. Mention is great value for money, and while there are other tools out there that provide a similar service, I find Mention to be the best that I've tried!
PROSAllows you see all mentions of your brand, or any other keywords or phrases that you want to track Great value for money Easy to filter mentions to focus on one channel at a time Shows each mention as it appears on the referring page
Vendor Response
Thank you so much for the nice review. Really appreciate you sharing how easy you find to filter mentions and identify the ones that need immediate attention.
Replied October 2015
Anonymous
1 employee
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
FUNCTIONALITY
4
Reviewed December 2020
A much better replacement for Google Alerts!
Mention is a very efficient tool for PR pros who are in charge of brand reputation and issues management. It is very useful in catching online mentions that can be an issue starter. And being able to see it early on can help avoid turning these issues into a full-blown crisis.
PROSFor quite a long time, I’ve been relying on Google alerts to help me scan the internet for any mentions of my brand. Subscribing to Mention has been one of my company’s best decisions as it gives you more comprehensive results in scouring the internet with brand mentions that can either be good or detrimental to your brand. It has a great and easy to use dashboard. It also has an advanced notification system that delivers quality alerts straight to your inbox. I also like that it can also scan Twitter for brand mentions, leading to a more prominent media article that I always miss in Google alerts.
CONSIt can be a bit laggy at times, but somewhat manageable. You would also need support from their rep during the initial setup to train you on how to use and maximize the app’s full potential.
Darla
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2016
Mentions is Awesome!
I like the way you can limit the amount of feedback by blocking those you know don't belong and adding key words and using key words to block. I've been using this product for about two years. I'm a one person PR shop so it really saves me time in searching for those commenting about our school.
PROSI get notifications by email about people talking about the school. It covers all social media and all sources on the web. It's really great and easy to use.
CONSIt's pretty pricy for a school but they do have a free option that is what I use. They used to have a larger number of free mentions but now it's only 100 which isn't many. I reach my max by the end of the first week of the month. I wish they had an educational discount.
Anonymous
51-200 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed January 2019
The easiest tool to monitor media
When I started my work 3,5 years ago I tested a lot of media monitoring tools and Mention keep being the best so far. The first thing - it's clear and easy. The second - it lets me reply on Twitter mentions without leaving the app - it saves time. The third - I can see in the right side of the app what's inside the mention so I can see if it worth my attention without leaving the app.
CONSI don't have any cons in mind. Maybe the fact, that during these 3,5 years I've been using it the app missed some articles that turned out to be quite important.
Ann
Computer Software, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed September 2017
Mention is a good overall tool for measuring Share of Voice and tracking visibility.
Good overall look at Share of Voice versus our competition. Affordablility.
PROSEase of Use and Affordability. For getting a quick and relatively accurate overall Share of Voice reading, Mention is a solid tool. It is affordable and provides the basic functionality a marketer needs to measure social media and online mentions.
CONSGranularity in results and being able to track Share of Conversation is limited. Accessing history is limited, as it only tracks from the time you set up a stream search. Limited in key word functionality and Boolean searches until you upgrade and then it gets more expensive.
Anonymous
11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed May 2018
Great tool
I love how Mention scraps the web for mentions, tweets, news, etc. about your company and delivers it daily. I made a lot of personal connections with people who tweeted about us and I would have never known otherwise
CONSA lot of times there are wrong tweets delivered to my email daily. especially if there's a similarity in names, I'm not sure how it can be fixed though.
Anonymous
201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed July 2021
Super timely
Overall I have had a wonderful experience with Mention and it has helped me keep up.
PROSKeeps up with mentions in a timely manner, has an easy to use dashboard and sends easy to scan detailed reports.
CONSDesign can be a bit more simple with more pops of color. Can give more interesting summary type analytics.
Rebecca
Internet, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed February 2019
Great, easy-to-use brand monitor
I love being able to see where our business is being mentioned! It's saved me a couple times to be able to respond to posts on Reddit and is a crucial part of our link building strategy now too. Its easy to navigate and filter through all of the sources and keywords you want to monitor.
CONSIt's a pretty straight forward tool! There's nothing I don't like. I use the basic subscription which has limited features, but I know I can upgrade for more.
Kate
Verified reviewer
Computer Software, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
Brand mention monitoring on autopilot.
Smooth, powerful and helpful.
PROSWe use mention to send Slack messages whenever someone mentions our brand or website online. This effortless way of keeping tabs on who we should say thank you to, or to monitor the success and activity of marketing campaigns really helps us stay on top of things.
CONSCan't think of anything negative to say! If you want more powerful options, you do have to pay but even the free options are super helpful.
Dave
Financial Services, 2-10 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2017
Easy to use media monitoring software
I've used Mention off and on for a couple of years and just recently upgraded from the entry level package to one of the paid plans. It is easy and intuitive to use and customer support has been great. Start with the free plan and upgrade when you need to :)
PROSEasy and intuitive
CONSPricing plans step up rapidly depedning on features
Cédric
Banking, 201-500 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed December 2022
Mention review
It is easy to use and configure simple and understandable dashboard I use it quite frequently and very interesting and entertaining
CONSNo drawbacks to report since I started using it
Anonymous
201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
4
Reviewed November 2018
Great online/media monitoring tool for your organization
Working for a local government, I like being able to monitor was residents and visitors are saying on social media about us. It's a very handy tool at no cost if you choose the right keywords and stay with the free plan.
PROSMention is an asset to individuals. organizations, companies, governments, etc. that want to keep track of what's being said online about them. I also like having a PC program/app that allows you to view the information.
CONSThere are limits on the number of items/keywords that you can track without upgrading to a paid plan, but the free plan is still quite good.
Norman
Education Management, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Keep on top of social media
Mention does my searching of Twitter, Facebook, Instagram and others. I get straight forward alerts and jump to the results and appraise whether I'm interested or not. Brilliant service.
PROSIt does what it should very well
CONSNothing
Anonymous
2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed November 2018
Great for knowing when your company is being mentioned on the social media
From a business owner's point of view, Mention was the ideal set and forget solution. We set it up, then I knew exactly how customers felt about our company.
PROS- Loved how easy it is to set up - Once set, we were able to link to slack and get a report of what was happening on social media every day (regarding our brand) - It's one of those software products that blend in and help you when you need it; doesn't stay in your way
CONSNone. We really enjoy using Mention and would recommend to any online business owner!
Irene
Marketing and Advertising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2019
All the publications you want in one place
I use Mention every day fro media monitoring. We apply the filters that we need and this allows to get alerts on the news that are important for our business. I still can't believe we have information from different websites and Social Media platforms in just one place.
PROSMention is very easy to use and pretty effective.
CONSThat yo have a limit of publications that sometimes finishes fast.
Reason for choosing Mention
Mention was previously used by my workers and they recommended to me.
Danielle
Marketing and Advertising, 51-200 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed June 2017
Mention is the most affordable PR tracking tool you will find
Being able to track everywhere my company is seen is amazing and the pricing makes it even better.
PROSThe ease of use and the accurate finding makes this product amazing! Mention has found every media mention for my company no matter how small. The pricing is also incredible.