Merchant Centric

RATING:

4.8

(11)

About Merchant Centric

Merchant Centric is a cloud-based platform that enables businesses to engage with their customers via social media and drive customer loyalty, while also allowing them to identify new revenue streams through effective reputation management. The tool provides both social media and listing management solutions. It includes reputation management, sales analytics, and customer insights to help you increase revenue. In addition to the pre-built integrations with Amazon and eBay that offer powerful functionality and reduced workload, Merchant Centric has built in custom fields for more advanced features such as discount codes, inventory level and update product prices. It also provides an analytics tool, which allows you to understand your customers' needs as well as utilize...

Merchant Centric Pricing

Please contact Merchant Centric for a free brand analysis, demo and pricing details.

Free trial: 

Not Available

Free version: 

Not Available

Merchant Centric Dynamic Directory Mapping

Merchant Centric Reviews

Overall Rating

4.8

Ratings Breakdown

Secondary Ratings

Ease-of-use

5

Customer Support

4.5

Value for money

5

Functionality

4.5

Most Helpful Reviews for Merchant Centric

1 - 5 of 11 Reviews

Anonymous

10,000+ employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

Excellent partner in 24/7 brand defense

PROS

MerchantCentric allows us to monitor, manage and measure brand sentiment across our national healthcare system at the micro level (reviews, comments, interactions) and the macro level (social listening, sentiment analysis.) Over the past seven years, they have customized their offering to integrate with our ever-changing business, and our relationship has grown exponentially. We are very happy with the high-touch, concierge-level relationship that MC representatives have built with our hospital and field leadership.

CONS

We seem to have hit our threshold for capabilities and capacities. As our digital platforms and experiences continue to upgrade, we've asked MC for some API functions that they simply cannot provide. We were surprised these functions were outside their core service offering, but perhaps we're farther ahead of the market than we thought. We hope MC continues to innovate, grow and diversify in the future to support our trajectory.

Reason for choosing Merchant Centric

Outstanding service, training, documentation and customer relationship management.

Reasons for switching to Merchant Centric

More practical, affordable and higher-touch service levels.

Vendor Response

We aim to deliver the highest quality in our solutions and your kind comments are truly appreciated. We couldn't agree more that you are a leader in your industry and are grateful to know we've been meeting your needs and continuing to provide the white glove concierge level of service you deserve. While we are currently offering manual monitoring and reports through LinkedIn, BBB, Glassdoor, and Indeed we are continuing to grow in the various options that are available to us to provide. Please note that we do provide APIs for many uses and would appreciate the chance to revisit this request with you. Please feel free to reach out directly. Gratefully, The Merchant Centric Team

Replied February 2022

Jelle

Computer Software, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed June 2022

Perfect dashboarding!

My overall experience is great! I'm happy with Merchant Centric and I hope they keep up the trainings that they give for the software.

PROS

Merchant Centric has a really nice looking UI with dashboards. From reputation management solutions, Merchant Centric did a great job of making the platform interactive. Something else I noticed is that the mobile support also works well, this is usually an issue with software like this.

CONS

Unfortunately Merchant Centric does not provide a free trial. This would be great so my team could find out if the software is actually suiting with their needs. This makes the leap to purchase a little bit more difficult. Besides that, I can't really think of something that I disliked about Merchant Centric.

Reasons for switching to Merchant Centric

I was looking for better dashboarding to stream live.

Vendor Response

Jelle, we are so honored to receive your feedback and we're happy to hear we have impressed you with our interactive platform and easy-to-use mobile support. We appreciate your compliments for our dashboard and if you have any questions, please feel free to reach out. Gratefully, The Merchant Centric Team

Replied June 2022

al

Hospitality, 201-500 employees

Used daily for less than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

5

Reviewed March 2022

Product review

I wish onboarding was a bit more smooth

PROS

Very effective when they actually respond to posts.

CONS

Unorganzied management. No one checked if i was all set.

Reason for choosing Merchant Centric

Other franchisees use it

Vendor Response

Al, Thank you for your feedback. Similarly to when you serve your customers, our goal is to ensure all are satisfied and benefit from our services. Your overall satisfaction is important to us and it seems your experience has been mixed with some experiences being very effective, but not with the consistency and smooth communication you deserve. Your feedback is helpful for us to focus our efforts to ensure improvement and maintenance of the world class service we strive to provide every client. If there is more we can do at this point to address any outstanding issue we would be grateful for the chance to speak with you about it. Please reach out to me, at adam@merchantcentric.com or to your Brand Manager. Respectfully, Adam Leff Co-founder

Replied March 2022

Tyler

Veterinary, 10,000+ employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2022

Fantastic Product and Amazing Support!

I have had nothing but positive experiences with MerchantCentric. Every single person I have ever engaged with on the platform has been nothing but professional and courteous. I know that they will have no problem helping people and extending our company's brand voice and ethics to online reviewers.

PROS

Although I do not work hands on in the software as much, I have no complaints from when I access it. It is so easy to use and I can find the reviews and ratings so easily so I don't have to stumble around for them.

CONS

I don't like the charts comparing ourselves to others in our competitive area. It feels more counterintuitive and puts a negative pressure on our hospital employees. While working in a high stress area, it seems almost negative to see it and say "no matter how hard you're working, everyone else is doing better."

Vendor Response

Tyler, we're happy to know of your positive experience with us. Every client deserves professional and courteous service, and we really appreciate your kind words about our team. We look forward to continuing to be an extension of your company's brand voice and if you have any questions please don't hesitate to reach out. Gratefully, The Merchant Centric Team

Replied February 2022

Martin

Restaurants, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

FUNCTIONALITY

4

Reviewed February 2022

Merchant Centric Feedback

Overall, this has been a great tool to consolidate communications as well as streamline data analysis. I would recommend 10/10.

PROS

The ability in one touch to communicate with all the guests willing to leave feedback is incredible. The preformed responses are a great way of teaching inexperienced managers how to communicate with upset or disappointed guests in a formal manner. The integrations are also very helpful.

CONS

Functionality with the Social Platforms could be better. Leaving messages unread on the platform as well as the inability to flag inappropriate commentary without leaving Merchant Centric would make a huge difference and truly create a Social & Review Management Platform

Vendor Response

Martin, thank you for letting us know how helpful our platform has been when it comes to your brand accessing and interacting with guest feedback! Your use of the feedback in reports to train and improve guest experience is a best practice that drives brand health. We appreciate you taking the time to share your thoughts with us, and please let us know if we can be of service with anything else. Gratefully, The Merchant Centric Team

Replied March 2022