All mLabs Reviews

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Anonymous

11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed August 2021

Easy, Streamlined Social Media Management

PROS

I've used mLabs to manage our store's social media presence for the past year, and I can confidently say that the user experience and ease of use is unmatched among similarly priced and marketed alternatives such as Loomly. Transitioning our existing workflow was seamless, and our engagement has also increased as a result of this software.

CONS

Some of the UI can be considered dated, especially towards the backend and data migration settings. But overall, a relatively minor setback and nothing that should prevent you from trying out mLabs.

User Profile

Angelo

Verified reviewer

Financial Services, 201-500 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

FUNCTIONALITY

4

Reviewed March 2022

Simply revolutionized the way my team managed our Social Media presence

PROS

I like the fact that it allows a baseline schedule to be set up and also permitted stories scheduling for Instagram - which at the time was highly restricted in some other applications

CONS

The fact that the interface sometimes failed to respond properly, forcing one to start the post scheduling from scratch - especially when it comes to IG stories.

Maria de Lourdes

Hospitality, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

FUNCTIONALITY

4

Reviewed June 2022

Made it much easier to manage social media, but the tool usability was suboptimal

PROS

I liked most of all the feature that allowed me to schedule stories.

CONS

I disliked the fact that many times I lost all work when trying to set up a post due to the need to make an adjustment and because of that the whole process had to be started over

lucas

Computer Software, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed July 2021

Best tool for social media

It organized the management of the clients' media a lot, enabling a better organization and an approval process without bureaucracy.

PROS

Easy to implement and use. Tool allows you to organize the posts and allows a complete view of all accounts on the calendar. Its approval processes greatly facilitate the process between manager and manager.

CONS

The impossibility of personalizing the stories. Often the post simply leaves the calendar and was not posted, lack a warning when this type of error occurs.

MELISA ELIANA

Design, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed April 2020

Easy to use and very complete

I had and have a very good experience with the program.

PROS

It has many profiles for each user, and includes Whatsapp and Google Analytics among its functions. It also allows centralizing the inboxes of the different social networks.

CONS

Some features for Instagram stories are not available. The calendar interface could be improved since with many posts it can be confusing.

Reason for choosing mLabs

Because Bume it's more expensive.

Reasons for switching to mLabs

Mlabs offered more features, and had a friendlier interface.

Dylan

Computer Software, 2-10 employees

Used less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Loved mlabs, but didn't migrate to Atlas

We were a happy customer for multiple years. We didn't migrate to MongoDB Atlas because they made it super hard to connect to an instance without whitelisting IP addresses.

PROS

mLabs was perfect for our hosted MongoDB requirements. Easy to set up and maintain. I especially appreciated the free tier option to use for our test/staging environment. Backups where easy to inspect, which helped a lot to quickly retrieve a deleted value.

CONS

The UI to manage the databases was a little weird and lacked good UX.

Adrian

Online Media, 1 employee

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed September 2020

mLab was great (too bad it was acquired by MangoDB)

PROS

Easy to deploy, easy to use, and the pricing was great for start-ups.

CONS

The web portal data query tools could be improved.

Reason for choosing mLabs

Was very inexpensive and provided everything a start-up needed.

Anonymous

1,001-5,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed May 2021

Time saving

Great reports, versatility to create stories, schedule posts to facilitate the daily lives of those who deal with social networks

PROS

Perfect for anyone who wants to organize social media posting and closely follow the results and metrics of their followers. With detailed and easy-to-read reports

CONS

I have no complaints about Mlabs. It has only helped me to have more time to think about campaign strategies and save my time for other actions in the company

Fernanda

Marketing and Advertising, 2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2023

Very good but can improve

I like it a lot, because it makes daily tasks easier and has everything to improve even more

PROS

The practicality of scheduling and organizing posts

CONS

Not having automatic story posting integration

User Profile

Rafael P.

Verified reviewer

Professional Training & Coaching, 2-10 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed January 2021

Easiest way to publish in almost all social network and to follow up the general engagement

It has been quite good so I do recommend mLabs

PROS

It is really easy to connect and to post on Facebook, Instagram, LinkedIn, google business, Pinterest and Twitter. It also connects with your site and shows the progress in each of these channels. The interface is very intuitive. Price is affordable even for little business Support is quick and efficient. Tools to create posts

CONS

I miss more suggestions or tracks to plan and reach this or that business objective. If you are a nubby like me on digital marketing you may miss further orientation on the way or strategies. Perhaps they could offer different interfaces and approaches for different profiles.

Reasons for switching to mLabs

They were complex and good to catch clients, but they mLabs is far better to handle posts and posting schedule.

Renan William

Graphic Design, 1 employee

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed August 2022

Prático, eficiente e muito acessível.

Excelente software. Completo, fácil de usar e com um preço muito acessível independente se você é um autônomo gerenciando as mídias da sua própria empresa ou uma pequena/grande agência com seus diversos clientes. A Mlabs proporcionou para minha agência um crescimento muito grande na captação de clientes pois facilitou o gerenciamento e tornou possível algo que manualmente seria inviável.

PROS

A facilidade de operação unida a uma interface intuitiva que despensa qualquer tipo de treinamento demorado e trabalhoso. O ponto principal com certeza é confiabilidade que o sistema passa ao efetuar agendamentos e a grande quantidade de ferramentas embarcadas que tornam o dia a dia do usuário muito mais tranquilo.

CONS

Infelizmente alguns recursos antes presentes no software tiveram de ser removidos por motivos de força maior que foram explicados pela empresa desenvolvedora a todos os usuários. Um ponto negativo (que na realidade seria mais um ponto de melhoria) é não haver a possibilidade de edição em massa de posts já agendados. Seria interessante se fosse possível abrir varias postagens já agendadas para edição das mesmas na aba agendamento lado a lado com fácil alternância entre elas.

Reason for choosing mLabs

Familiaridade com a plataforma e indicação. Além de melhores condições de preço e funcionalidades.

Marcio

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Mlabs - Parceria forte

Por mais de 5 anos já utilizamos a ferramenta e, estamos extremamente satisfeitos com a qualidade e melhor ainda, sabedores que podemos ser atendidos nas nossas necessidades por uma equipe sempre presente.

PROS

Suporte personalizado, 100% humanizado o que nos ajuda em todas as situações, além de recebermos feedback pontuais mesmo fora de horário comercial. Suas ferramentas são bem intuitivas; Equipe de desenvolvimento e gestão da Mlabs, sempre presentes e prontos à atender nossas necessidades singulares, visando melhor estruturar a plataforma como um todo.

CONS

Alguns recursos que ainda julgamos necessários, MAS, QUE JÁ ESTÃO EM ANÁLISE E EM DESENVOLVIMENTO PARA LIBERAÇÃO GRAÇAS A AGILIDADE DA EQUIPE MLABS EM NOS ATENTER. DIRIA QUE NÃO HÁ CONTRAS,,,

Reasons for switching to mLabs

Valores e especialmente, qualidade da plataforma

Tássio

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Excelente custo benefício e suporte

Excelente ferramenta, só mudei 1x, por um breve momento, por conta do boicote que eles sofreram da Meta, na época, que removeu as funcionalidades. O fato de serem dependentes de uma outra empresa, Meta, e essa empresa ser caótica, mesmo detendo monopólio de mercado, causa as vezes alguns probleminhas, mas que fogem o alcance deles. Sempre que ha um problema eles se prontificam a resolver rapidamente, isso é importante!

PROS

A usabilidade é fácil e prática. O suporte é incrível e atendem sempre super bem e rapidamente.

CONS

Sinto falta de uma integração, "gratuita", com os dados que a própria Meta disponibiliza no Insights, o fato de ter uma versão intermediária e uma versão avançada (DashGo) me incomoda um pouco, tendo em vista que alguns dados acabam fazendo falta na versão mais simples.

Reasons for switching to mLabs

Prefiro o Mlabs! Costume

Leo

Marketing and Advertising, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2022

Virou palavra do dia a dia

No geral o Mlabs da conta de resolver a gestão mais básica de gerencimento de mídias sociais. Uso o workflow deles com alguns clientes e vai super bem, a ponto do cliente perguntar "Já está no mlabs?", "Vou la ver no mlabs", "a marca nova já tem mlabs" e por aí vai

PROS

A operação é simples e o "acompanhamento" (um relatório automático) é muito bom pra deixar pro cliente acessar quando quer. O workflow é muito bom, infelizmente não é todo cliente que adota.

CONS

Passou da hora de uma revisão e modernização da interface e uma versão mobo decente ( não é respondivo e o app é ruim)

Reasons for switching to mLabs

problemas operacionais e novas pessoas da equipe que preferiam mlabs

Edison

Marketing and Advertising, 1 employee

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2022

Cumpre o que promete

Sou grato pelos serviços prestados com tanta excelência apesar de alguns ajustes necessários.

PROS

todos os recursos formam um conjunto fundamental para nós gestores. Mesmo com todas as dificuldades que enfrentamos com as APIs das Redes Sociais.

CONS

A falta de integração com outras redes sociais a exemplo do Telegram, apesar de ser um mensageiro ele disponibiliza canais para divulgarmos nossos serviços e temos que fazer manualmente. Estamos encontrando muita dificuldade em arrastar os arquivos para a publicação. A mLabs precisa rever isto que facilita demais nosso tempo.

Reason for choosing mLabs

pela praticidade e pela forma de atendimento do time mLabs e pelas informações que sempre recebemos no blog

Reasons for switching to mLabs

Após a crise das redes sociais do Grupo Meta restringindo certas publicações por plataformas terceirizadas, fizemos um teste, mas logo em seguida a Etus também passou pelo mesmo problema em questões de poucos dias e voltamos para a mLabs.

Ediney

Marketing and Advertising, 11-50 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

Reviewed September 2022

Um dos melhores do mundo

Em geral minha experiência é boa, tenho poucos apontamentos para fazer.

PROS

O produto tem tudo para se tornar em pouco tempo um dos melhores do mundo devido a gama de recursos que oferece. Ainda carece dos stories automáticos, mas, fora isso, cumpre muito bem o que promete.

CONS

Poderia ter a opção de centralizar em um só lugar todos os "problemas" encontrados, por exemplo, uma página que tenham todas as contas que carecem atualização.

Reasons for switching to mLabs

Na época em que tudo caiu com o Facebook.

Erick

Computer Software, 201-500 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed November 2022

Ferramenta de excelente custo x benefício para social medias

PROS

O mLabs facilita bastante a rotina de quem precisa publicar em diferentes rede sociais e oferece vários recursos que tornam a experiência ainda melhor do que fazer isso diretamente nas ferramentas. Além disso, os recursos de social listening e relatórios tornam o produto um aliado essencial no dia-a-dia.

CONS

Infelizmente, por decisões políticas da empresa-mãe das principais redes sociais atualmente, muitos recursos deixaram de funcionar e a ferramenta passou por um período conturbado, em que algumas contas inclusive foram penalizadas. Hoje a situação parece estar estabilizada, mas foi um susto e que impactou bastante a experiência com a plataforma.

Adriana

Graphic Design, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed October 2022

minha avaliação

Venho utilizando o Mlabs desde que vcs existem, depois de muitas mudanças acho q hoje dá vários problemas q n davam na postagem dos posts. Mas ainda é um programa que atende em relação custo benefício. Mas esse método de postagem para depois termos q acabar pelo app é horrível, fazendo nossa jornada de trabalho ser mais desgastante ainda.

PROS

a facilidade para agendar as postagens no Mlabs.

CONS

ter que ficar postando pelo app no celular e de ter perdido as funções de agendamento do stories e n ter ainda do rells que seja eficiente.

Reason for choosing mLabs

pelo preço

Vinicius

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT