What are MoEngage users saying about the software?
Read what people like you have said about using MoEngage software through verified user reviews
User Review Highlights
4.31
48 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"I like the ease with with even a novice can make cohorts and schedule push notifications after various Audience/Cohort Segmentation."
"It was easy to integrate with our existing SMS partner and easy for analytics purposes such as A/B based on custom segmentation."
"Product has evolved with respect to what it was few months ago, Now definitely it's value for money. I liked the feature of actionable funnels."
"Limitation on number of days I can send message after an event."
"Sometimes we have to generate report to view whether the events got tracked or not which is at times bothersome. Also, it is a bit costly as compared to the other products in the market."
"Server problems and hourly analysis not available."
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Showing 1 - 25 of 48 reviews

Amey
Verified reviewer
Company size: 501-1,000 employees
Industry: Entertainment
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
November 2018
Business treat!
I have been handling organic engagement activities. This includes planning, designing and execution of engagement notifications. Through Moengage's analytical insights, I can easily focus more on scaling my campaigns. This has eventually reduced my time which I usually spend planning the engagement activities. The ready to use reporting structure is even amazing. Makes things easier for MIS Team.
Pros
1. Very user-friendly interface 2. Much convenient (Basis my experience with previous engagement tool) 3. Can send engagement campaigns to multiple platforms all in one go. 4. The reporting structure is very well designed. Had helped me a lot in terms of preparing engagement reports. 5. Analytics provides deep insights basis which the task of optimising campaigns, selecting segments becomes less hectic.
Cons
1. Not at all mobile friendly. 2. Frequently takes time to load. (Homepage & even campaigns)
Prashant
Company size: 501-1,000 employees
Industry: Internet
Time used: Less than 2 years
Review Source: Capterra
January 2020
CRM 360 - One Platform Complete CRM Solution
One of the platforms which offers a complete CRM Solution with an Analytical View of Campaign and User Behavior. Complimented by strong tech support for API Integrations different push formats like Flows/Smart Trigger Campaigns and In-App notifications which almost covers every requirement for a seamless campaign. A/B Testing/ Segments and Controlled Group along with control levers on a granular level also supplements the package.
Pros
Ease of Use and a simplified UI. Specific tabs/groups as per the requirement of the firm. A/B testing ease with seamless campaign creation via duplicating the existing variation. One click non-personalized fallback template creation reduces the time to create the campaign. Segmented targeting basis affinity/engagement and various attributes. API integration is effective and seamless. Analytics provide a complete picture of the campaign/retention and engagement thereby assisting the decision making process. In a nutshell this tool handles every aspect of CRM and is a must have tool.
Cons
Limited Templates. Static Content Elements (can't customize).
Reasons for choosing MoEngage
A complete solution in one package and cost effectiveness.
Akash
Company size: 501-1,000 employees
Industry: Internet
Time used: Less than 12 months
Review Source: Capterra
January 2020
My thoughts on MoEngage
Pros
The customizations available in all channels.
Cons
1. High campaign setup time 2. Testing does not work as intended 3. Flows setup
Reasons for switching to MoEngage
Higher cost for similar features.
Ahsan
Company size: 501-1,000 employees
Industry: Online Media
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2020
Great product that has the best in class features and services
Right from Sales team to customer support team everyone is very supportive, enthusiastic about providing quality of service while at the same time delivering quality of service.
Pros
The number of metrics, data accuracy, wide variety of notification sending options that MoEngage provides is industry leading. Also Push Amplification+ is something which totally sets MoEngage apart from others.
Cons
There are some areas where it can be more customizable to provide more features and functionality that can make notification sending process a lot faster.
Reasons for choosing MoEngage
The right mix of pricing, features, quality of customer support and service delivery is what sets MoEngage apart from others.
Reasons for switching to MoEngage
The previous vendor was not able to deliver on the features and functionality they had promised us to deliver.

Aakash
Verified reviewer
Company size: 501-1,000 employees
Industry: Automotive
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
December 2019
Best Clevertap Alternative
Pros
Product has evolved with respect to what it was few months ago, Now definitely it's value for money. I liked the feature of actionable funnels.
Cons
Pricing is somewhat expensive than clevertap
Reasons for choosing MoEngage
Because of evolution of product and features enhancements.
Anonymous
Company size: 51-200 employees
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
December 2021
Retention Specialist's Review
Pros
I like the ease with with even a novice can make cohorts and schedule push notifications after various Audience/Cohort Segmentation. Notification Delivery Rate is decent although can be improved to provide better insights.
Cons
Very Rare not often the notification delivery numbers are inflated and pulling reports takes time.
Stuart
Verified reviewer
Company size: 10,000+ employees
Industry: Hospitality
Time used: Less than 12 months
Review Source: Capterra
November 2018
Thought leaders for cross-channel engagement
We selected Moengage as the expertise they could provide in the digital sphere really drew us. Their product innovation is second to none - they aren't just players in notifications, they are thought leaders. Their support and knowledge they provide, from our client manager to the free webinars they provide to get the most of the tools, are second to none. We look forward to many more years working together and growing on the impressive results we've achieved to date.
Pros
Personalisation is key in digital marketing and the level of depth of the technical capabilities the Moengage platform offers has been critical in our cross-channel activities. Instead of BAU, one-size-fits-all approach, you can really dig down into granular segmentation and this has been catalyst to such impressive commercial successes in our first year.
Cons
The tools are strong but the interface could use some development. It's not necessarily 'pretty' or too intuitive, and that's okay, because it works. But could use some improvements.

Akhil
Verified reviewer
Company size: 5,001-10,000 employees
Industry: Retail
Time used: Less than 12 months
Review Source: Capterra
February 2020
MoEngage for Marketing communication
Very Happy with the tool and service
Pros
MoEngage is very user friendly marketing automation tool for the marketer. It also has many good features that is much required to grow your marketing channels
Cons
We felt MoEngage is priced little high compared to others in the market
Reasons for switching to MoEngage
Bad service and difficulty in using the tool

Gaurav
Verified reviewer
Company size: 51-200 employees
Industry: Retail
Time used: Less than 12 months
Review Source: Capterra
December 2018
super powerful, super simple
Its helping us grow our retention rate. Flows are helping improve stickiness and overall gains in LTV are clearly there.
Pros
if you lead product, you can't not have Moengage in your arsenal. Its intuitively designed with only one user in mind - the product marketing guy. All your important metrics are right there, accurate and up-to-date. Flows and journeys are super easy to set up. Run all the A/B tests you like. Always up. Great team as well - they routinely conduct enormously informative webinars that grow your learning dramatically.
Cons
None noticed yet. Tough to find a flaw so far.
shweta
Company size: 10,000+ employees
Industry: Hospitality
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
October 2021
CRM / Digital marketing tool
MoEngage is currently used for all customers and merchant communications and managing CRM
Pros
The tool has a lot of customisations and helps you define customer segments
Cons
The tool requires some basic coding skills to set up initial campaigns
Reasons for choosing MoEngage
Cost-effectiveness and CRM capabilities
Reasons for switching to MoEngage
MoEngage is more cost-effective for mass commuication
Nishant
Company size: 501-1,000 employees
Industry: Retail
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
October 2020
Easy & Useful but require modifications
Overall It is very easy to use and learn. A/B testing can be done according to choices. Value for your money.
Pros
It is really easy to learn & use. The UI is simple and easy to understand. It is really convenient to target the desired audience. Feature like A/B Testing are there to use. Easy to edit campaigns even after creation.
Cons
The time taken to load campaigns is high sometimes. If you are duplicating an old campaign, then it lags most of the times.
Anonymous
Company size: 11-50 employees
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
August 2021
App Marketing Friendly Marketing Automation Tool
Pros
Ease of using the platform to segment the customers, messaging templates for push notifications, and the options to customize my CTA. For Email Marketing too, MoEngage is really easy to use.
Cons
At times, we had issues with the slowness of the platform and the data that was being captured through our app but then everything was fixed quite quickly.
Jeff
Company size: 11-50 employees
Industry: Banking
Time used: Less than 2 years
Review Source: Capterra
February 2020
User friendly
Helps in all aspects of our business from onboarding to app engagement to customer retention With the product analytics we are able to visualize all the product success metrics in one platform
Pros
Ease to use Analytics platform is clear and crisp
Cons
Support delay at times Some product reccomendations that require faster turnaround time
Alternatives Considered
Reasons for choosing MoEngage
Ease to use
Suraj
Company size: 501-1,000 employees
Industry: Hospitality
Time used: Less than 12 months
Review Source: Capterra
February 2020
Great and User friendly
The current problem we are solving is user retention. And moengage has helped in solving it at a larger extend. The overall experience has been great so far. Still have lot explore in the tool
Pros
The best thing I liked about the software is user interface. It's very easy to use and understand even if you have not worked on similar software in the past
Cons
As of now there's no such cons. Even if there's moengage team get it fixed at earliest
Reasons for switching to MoEngage
Price
Anonymous
Company size: 5,001-10,000 employees
Time used: Less than 12 months
Review Source: Capterra
December 2018
Messaging made right!
We are using MoEngage as single messaging platform for all of our products, to fill the gap of reaching user contextually, on time and convert them into our loyal user base. We have broad range of platforms and plan to experiment a lot around content, channel, etc to beat the indutry best of messaging. He have succeeded in the initial tests, got our benchmark and now want to go above and beyond in meeting our monetization and engagement goals.
Pros
Many aspects - Reachability to various types of devices, support to all the platforms we need, basic Messaging and Analytics possibilities, A/B Test Messaging and many others. The team is awesome who diligently have been closing all the gaps we found in feature set. Their approach is very positive and the quality with time have been satisfactory. There are competitive products with more features, but MoEngage approach to start with MVP and pick up our priorities first, shows the commitment needed for long term relationship.
Cons
Few parts of the usage needs basic product Engineering understanding which is often lacking in Marketing. The solution should abstract such flows such that the campaign definition to product mapping is agnostic to campaigner's engineering knowledge.

shravani
Verified reviewer
Company size: 1,001-5,000 employees
Industry: Logistics and Supply Chain
Time used: Less than 2 years
Review Source: Capterra
February 2020
Feature rich
Pros
Moengage is feature rich. You can create any type of campaigns based on as many rules as possible.
Cons
I think the reporting is something they have to improve

SAURABH
Verified reviewer
Company size: 51-200 employees
Industry: E-Learning
Time used: Less than 2 years
Review Source: Capterra
November 2018
Best tool for Marketing Automation
The critical problem we had, while serving almost half-million active base in a day, was the segmentation. The proceeding problem involved serving the right content at right time. With Moengage in our application, we could do it in minutes. That's what Moengage became our saviour
Pros
The custom delivery options that moengage has, enabled our team to personalise users and made our marketing omni channel.
Cons
While infusing into the system, several requirements of analytics were missing from the product. With regular feedback with the team, we received them but it took months.
Anonymous
Company size: 1,001-5,000 employees
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
December 2019
Moengage benefits and product usage
Pros
UI interface is very easy to understand and products are very advanced that helps to grow our business. Some products are really cool. Services are good.
Cons
Need to add some more advanced features like kind of push notification which our companies are providing .
Vaishnavi
Company size: 201-500 employees
Industry: Internet
Time used: Less than 6 months
Review Source: Capterra
February 2020
Ease of use and speed is commendable
Made our life easier because of its excellent integration capabilities, good support, geofencing feature and great reporting and analytics capabilities.
Pros
It was easy to integrate with our existing SMS partner and easy for analytics purposes such as A/B based on custom segmentation. Customization by passing our derived fields to the moengage platform enabled our hypothesis testing.
Cons
The database structure and lack of readability of names was difficult to get used to.
Reasons for switching to MoEngage
Lower received rates

Himanshu
Verified reviewer
Company size: 1,001-5,000 employees
Industry: Logistics and Supply Chain
Time used: Less than 12 months
Review Source: Capterra
February 2020
Useful but could be better
Pros
Push notifications and analytics is good
Cons
Delivery rate is low. Issues not fixed fast enough
Jeeshan
Company size: 10,000+ employees
Industry: Hospitality
Time used: Less than 2 years
Review Source: Capterra
January 2019
Review by OYO Rooms
Pros
The segmentation engine of Moengage is very powerful. It is easy to learn and design campaigns. The customer support team is also very helpful.
Cons
Every MA platform has certain drawbacks and needs to be tailored as per your requirement. Moengage has done away with most of the limitations we faced with subsequent product releases.
Aravind
Company size: 1,001-5,000 employees
Industry: Information Technology and Services
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
December 2019
Its a easy to use and most effective platform for sending out communication and track analytics
Pros
- easy to send out communication - segmentation
Cons
- UX part of the site can be improved and at times it is slow
Shrishtee
Company size: 5,001-10,000 employees
Industry: Information Technology and Services
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2021
A satisfactory Analytic Tool
The overall experience is nice with this product. It's feasible for every kind of user and also doesn't contain any kind of complex features. Except for the price that would be costly for small organisations and the limitation of tracking a certain number of events at a time, I didn't find any other issue with this product.
Pros
This software is convenient to use, for the new user as well. The User Interface along with the User Experience is par which makes everyone to go for this product.
Cons
The only con or should I put out as a limitation of this product is, it would only track a certain number of events at a time. Sometimes we have to generate report to view whether the events got tracked or not which is at times bothersome. Also, it is a bit costly as compared to the other products in the market.

Sourabh
Verified reviewer
Company size: 501-1,000 employees
Industry: Internet
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
December 2019
Good tool to enagage users
Its been good experience using moengage, especially with the journey's which improved engagement significantly.
Pros
Like the ease of access , customization,journeys.
Cons
APIs could have been bit more diverse and self explanatory
Sendi Andriansyah
Company size: 201-500 employees
Industry: Entertainment
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
October 2018
Review 01
Easy to use and great support from rep.
Pros
It's easy to use (user friendly) even for beginner.
Cons
I still doubt using flow, I need to ensure it's send to correct target.
