About MomentFeed

MomentFeed is a cloud-based solution which provides mobile marketing and advertising across multiple locations. It assists clients in generating more foot traffic to their locations and helps gain visibility across multiple branches.

MomentFeed includes mobile marketing, mobile advertising, social media management, review management, location data management and marketing for franchises. MomentFeed’s applications include MCX platform, a social media manager, a reputation manager, a paid media manager, a visibility manager, a location finder, digital presence services and location data cleanup.

It partners with social media, mobile network and map services to connect its clients directly to consumers on mobile. Partners include Bing, Waze, Snap, ...


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Supported Operating System(s):

Web browser (OS agnostic)

3 Reviews of MomentFeed

Overall rating

4.00 / 5 stars

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August 2020

Lauren from Taziki's Mediterranean Cafe

Company Size: 501-1,000 employees

Industry: Food & Beverages

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

August 2020

Taziki's MomentFeed Review

Pros

The MomentFeed team is incredible to work with. They are easy to access and solve problems quickly. They are making massive strides in development this year to what was already a great product. MomentFeed has made Social Media and Reputation Manage simple for our locations and convenient for us to monitor on a corporate level. MomentFeed has been a game-changer for Taziki's!

Cons

I love that we have the ability to track the performance of keywords, but the platform needs to be updated for a better user experience.

Response from MomentFeed

Replied August 2020

Thanks for the review Lauren! We truly appreciate the feedback and are glad to hear that MomentFeed has been a game-changer for you and your team. We look forward to continuing to support your business. -- Kyle Koch, MomentFeed VP Client Success

August 2020

Melody from Taziki's Mediterranean Cafe

Company Size: 201-500 employees

Industry: Restaurants

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Functionality

5.0

August 2020

Momentfeed user

Overall, I have enjoyed my experience using Momentfeed. There are many added features that we have through momentfeed that we didn't previously have access to with birdeye (Insights and reporting section, paid media)

Pros

My favorite aspect of MomentFeed is the Paid Media Module. The Paid Media Module is where you can create Facebook Ads. What I love about the Paid Media Module is how much more detailed you can make your ad campaigns versus going directly through Facebook. Momentfeed makes it easy to optimize your campaigns objective, delivery, and call to action. I also enjoy how I can create a campaign for all 3 of my stores at once. Previously I was boosting each store's post individually, which was much less detailed and a lot more work.

Cons

One thing I do not like about MomentFeed is the reputation management tool. We previously used birdeye and all reviews were left in one place. On MomentFeed, I have to filter through each platform to view and respond to reviews (Yelp, Google, Facebook, etc...).

Response from MomentFeed

Replied August 2020

Hi Melody, Thanks for the thoughtful review. It is great to hear that your team is benefiting from Paid Social Media Manager. We also appreciate your feedback on the Reviews Management capabilities. Our product team is always looking for ways to improve the platform so we appreciate the feedback and will share with our internal team. Please don't hesitate to email support@momentfeed.com with any questions. - Kyle Koch, MomentFeed VP of Client Success

June 2018

Natalie from finance industry

Company Size: 1,001-5,000 employees

Industry: Banking

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

June 2018

Good Account Manager, Ok Product

Some updates went live quickly.

Pros

The dashboards were intuitive, especially after the most recent round of updates. Customer service was responsive.

Cons

The updates that were supposed to be aggregated across 300+ sites sometimes worked, and sometimes did not. Out dashboard indicated that our information health was 100% but after a brief spit check of some of the live listings, that was not the case.