--- title: "monday CRM Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of monday CRM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if monday CRM is a good fit for you!" source_url: "https://www.softwareadvice.com/marketing/monday-crm-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [CRM Software](https://www.softwareadvice.com/crm/) / [monday CRM](https://www.softwareadvice.com/marketing/monday-crm-profile/) / monday CRM Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/marketing/monday-crm-profile/) Reviews [Alternatives](https://www.softwareadvice.com/marketing/monday-crm-profile/alternatives/) # monday CRM User Reviews ## Reviews summary - Overall rating: 4.7/5 - Total reviews: 467 ### Secondary ratings - Ease of use: 4.7/5 - Customer support: 4.6/5 - Value for money: 4.5/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 338 reviews (72%) - 4 stars: 116 reviews (25%) - 3 stars: 8 reviews (2%) - 2 stars: 5 reviews (1%) - 1 star: 0 reviews (0%) ### Most mentioned pros - Huge added bonus is the monday.com app and the way crm works on there - tap onto contacts phone numbers to call them straight away and then use the app to summarise your calls and notes in one place without it requiring any additional laptops or devices to do the job. - I love that it links and works seamlessly with Monday.com's work management platform, so we can very easily convert leads that are won over to project management seamlessly! - The tool makes client management almost playful, which prevents me from letting my follow-ups drag and directly boosts my commercial efficiency. ### Most mentioned cons - A few other areas that didn't work well for me initially (clicking the create contact button removed the lead from that board, but I would like to be able to see an all time number of leads for tracking and reporting). - Sometimes the setup can feel a bit “blank canvas” if you don’t know exactly how you want to structure your pipeline. - The customer support is very negligible and they can give more attention to small startup business as well and during the trial period as well they can reach out to us and ask about the feedback but nothing has happend. and you need to learn all the operational work by yourself only by watching videos ## monday CRM customer reviews Showing reviews 1-25 of 467 (page 1). ### BETTER than HubSpot. - Overall rating: 5/5 - Reviewer: Avery C. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Monday is and always has been my favorite CRM. It works well within our business and fits all of our needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Monday CRM has every feature needed and continually adds new features, including the new AI features. This is the best all around CRM/marketing tool we have ever used. #### Cons I wish there were better marketing and cold out-reach tools like better email blast tools, SMS, etc. #### Reasons for switching to monday CRM Was tired of support system that HubSpot has. --- ### Plug & Play for a CRM, and it's the one you never knew you needed. - Overall rating: 5/5 - Reviewer: Simran G. - Verified reviewer: Yes - Industry: Real Estate - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So easy to use and definitely the system we didn't know we needed but are ever grateful we picked up and implemented! From start to finish we've slowly started bringing over our departments onto CRM - starting with customer success into sales & services and now events, it's honestly changed the way we operate our business and given us the chance to create visibility in areas that were siloed previously and allow us to join the dots up together much cleaner. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Incredibly easy to set up - within the space of 1 day you can quickly find your feet around monday crm and get it off the ground and in use, which doesn't often feel easy to do with CRM systems. Bringing it into play loads in default boards into your workspace so you can hit the ground running - but can also still copy and move existing boards from work management across should you still need them too. The way the preset boards work mean automations and functionality is already set up for you so you don't have to spend any time trying to change the configuration or making the boards 'talk' to one another as connect columns are already added in. Huge added bonus is the monday.com app and the way crm works on there - tap onto contacts phone numbers to call them straight away and then use the app to summarise your calls and notes in one place without it requiring any additional laptops or devices to do the job. The dashboards and reporting side of it vs work management also takes an upgrade by adding in gauge widgets and funnels to showcase conversion, which definitely helps to highlight your deals more clearly to anyone who needs to know. Mass emailing is probably the biggest cherry on top - where you can create templated emails to send out to your leads/contacts at any point just through bulk select, still be able to pull in personalisation columns and make sure that each contact will only see the email was sent to them only. Combine that with sequences, and you've got yourself full comms communication with your contacts and accounts without needing to open outlook or gmail separately, and you can still view all the emails in overview widget (emails & activities which feels like it takes a huge upgrade in crm), and track meetings etc in the activities board so team leads and managers can keep an eye on workload and team capacity in a way that's meaningful to sales/customer success teams. There's plenty to highlight in more detail including the quotes/invoices template too which saves us on a daily basis and is much easier to track than how we used to in work management! #### Cons The recent change that's been made to reduce how many contacts can be mass emailed since bringing in monday campaigns was a bit of a downside for us, however we still have workarounds with sequences, and if anything - means we streamline our comms to be more effective and targeted rather than blanket emails. #### Reasons for choosing monday CRM Hubspot felt incredibly expensive in comparison to monday.com, and where we were already using work management, we wanted to keep our techstack low and explore what else monday had to offer so there wasn't a need to create too much work to be able to use the system and have a crm that was ready to be used. --- ### Best CRM Tool - Overall rating: 5/5 - Reviewer: Rian M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: July 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Monday CRM has been very pleasant. When i first started using it, we were struggling to learn it. However of the years they made it more easier to onboard. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really love the UI and UX of the platform. I also appreciate that the team behind monday CRM is constantly evolving and improving the product with new features. It's been a refreshing change compared to HubSpot. #### Cons It's definitely a learning curve when we first started using it. It still is for some of our hires. However, when they're past that learning curve. --- ### Liams Review - Overall rating: 3/5 - Reviewer: Liam J. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Working with Monday CRM has made managing our sales pipeline and shipment coordination far more efficient. I appreciate how customizable the boards are—I’ve tailored them to track shipments, customer communications, and internal tasks across our 14 independent entities. Automations save tons of time, and the visual layout makes it easy to spot delays or updates at a glance. Integrating forms and syncing with email has helped streamline communication across our teams. While there’s a learning curve for more complex workflows, once it’s set up, it runs smoothly. It’s become an essential tool in our day-to-day operations. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Monday CRM is a flexible, user-friendly customer relationship management tool built on the Monday.com platform. It offers a visually appealing interface with customizable pipelines, automations, and integrations that simplify tracking leads, sales activities, and client communications. Its drag-and-drop functionality and prebuilt templates make it accessible even for non-technical users. The real-time collaboration tools and dashboard views are great for teams, though it may lack some advanced features found in more specialized CRMs. Overall, Monday CRM is ideal for small to mid-sized businesses looking for an intuitive, all-in-one solution to manage customer relationships and streamline sales workflows. #### Cons the same spreadsheet look for every single thing. I liked sales force because it was easy to get from group to group #### Reasons for switching to monday CRM Need a new outlook on our current strategies --- ### Not for Me - Overall rating: 3/5 - Reviewer: Rhonda R. - Verified reviewer: Yes - Industry: Education Management - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2026 - Review source details: This review was submitted organically. No incentive was offered Not great, really ... I am not sure that I gave it a lot of opportunity to show off its best traits. I just didn't like the user experience. #### Ratings breakdown - Ease of use: 2/5 - Value for money: 2/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros It has a lot of potential, and I think it might be good for big projects. I am not sure what else to say though. #### Cons Clunky and disjointed, and it just wasn't steamlined in the way I had hoped it would be, especially for a paid product. #### Reasons for switching to monday CRM Requested by team, so we gave it a trial of 6 months. --- ### CRM - molded to our own unique shape! - Overall rating: 5/5 - Reviewer: Sandy E. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for less than 2 years - Reviewed: April 2026 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, it's the best I have seen for "any business" use. It is customizable like all things Monday.com, which is why I love Monday. Instead of fitting a square peg into a circular hole, we get to mold it to our unique shape! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I love that it links and works seamlessly with Monday.com's work management platform, so we can very easily convert leads that are won over to project management seamlessly! #### Cons I am not a huge fan that some features don't cross over between the two platforms of the CRM and work management, and also, I do wish that it was easier to add standard columns. #### Reasons for choosing monday CRM Seamlessness & customizability to be sure! #### Reasons for switching to monday CRM We were growing too big for Hubspot's free plan, and their paid plan was so much money that we decided to shop around. --- ### Good with some limitations - Overall rating: 3/5 - Reviewer: Taylor G. - Verified reviewer: Yes - Industry: Entertainment - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. It's been overall good, a solid 7.5/10 experience - Our team is super technically adept, so we were able to get into the weeds and do some automation. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros Monday.com has been super great to use as a CRM for our sales team, as well as tracking all customer needs that are assigned to various teams/team members. #### Cons Monday CRM isn't a real CRM, it's good for smaller teams, and being able to start in a CRM, but it doesn't really track ALL emails. #### Reasons for switching to monday CRM Hubspot was way too expensive for what we needed. --- ### Monday saved the Day! - Overall rating: 5/5 - Reviewer: Jenn I. - Verified reviewer: Yes - Industry: Financial Services - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall, I enjoy monday because of the ease of use, but also the general capabilities for a small business make it an efficient and. Way effective means to quickly set up my organization. Prior to setting up the CRM for our team, they were using spreadsheets and making lists to organize their clients and leads. In less than a week I was able to set up the system and implement a fully automated system for deal management. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The ease to set up and the workflow management of the CRM is very user friendly. It’s super easy to set up automations and any question I had I could do a quick Google search and an easy to follow tutorial was available. #### Cons Limitations with automations as well as being forced to buy capabilities through 3rd party integrations. Although mi day is very well pricing and we absolutely are getting the best value for our money, there are requirements to level up plan subscriptions in order to get all the needed benefits for the platform. Well worth it! #### Reasons for choosing monday CRM Overall cost, as well as ease of use. Having used monday previously I was aware of how easy it would be to implement this over hubspot. --- ### It’s a powerful tool - Overall rating: 5/5 - Reviewer: Marcelo M. - Verified reviewer: Yes - Industry: Management Consulting - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It’s a powerful tool that has become essential to my daily operations. I’ll definitely continue using it and recommending it to all my clients. monday CRM brings structure, visibility, and flexibility to our workflow in a way that few other platforms can. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros As a project manager, what I like most about monday CRM is how seamlessly it integrates into my daily workflow. I use it every day to manage project timelines, task tracking, and internal coordination, and it also plays a key role in supporting our marketing operations. The flexibility to customize boards and automate processes makes it incredibly efficient for both strategic planning and hands-on execution. #### Cons When multiple team members are working on the same board at the same time, I still notice some minor instability or slowdowns. Since I manage large teams, this happens relatively often and can affect productivity during peak collaboration times. #### Reasons for switching to monday CRM I switched to monday because the features I needed were either no longer available or too hard to find in ClickUp and Microsoft Project. With monday, everything I need is easy to access, intuitive to use, and well-integrated into a single, streamlined platform. --- ### Great program! - Overall rating: 4/5 - Reviewer: Misty K. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: August 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Great! It is a beneficial program for just about any business, and while some aspects worked for us, some did not; however, the Monday team was there to provide support and options to meet our needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the project management aspect of Monday! The way that it tracks phases of a project is unmatched. #### Cons Not a huge fan of the client storage aspect, but I am judging this as the perspective of a non-profit way to track clients --- ### Very functional, easy to use. - Overall rating: 4/5 - Reviewer: Danny H. - Verified reviewer: Yes - Industry: Construction - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been great, I've tried a number of CRM's before landing on Monday, and have been very satisfied. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros It is visually stimulating, easy to use and pretty good at personalizing. The work flow is great, and it's easy to share information between users. #### Cons I would like to be able to personalize more of it. Not all fields are able to be retitled or identified in a manner specific to my industry and needs. #### Reasons for choosing monday CRM There were others, but it came down to Airtable and Monday. Monday was the most functional and fit our needs more. --- ### Pick Monday and get your Moneys worth - Overall rating: 5/5 - Reviewer: Josh G. - Verified reviewer: Yes - Industry: Leisure, Travel & Tourism - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. So far we love it. We struggled with organization as our company has a lot of data but Monday made it a breeze. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros My favorite part of Monday is its Ease of Use, organization ability and value for the money. I have used other products and switched to Monday. #### Cons My least favorite thing about Monday is how the hidden some of the items are that are available. For example you have to go and download them to use them like the email templates. #### Reasons for switching to monday CRM I hated using zoho, it was overly complicated --- ### Monday.com elevated your company's transparency and collaboration - Overall rating: 5/5 - Reviewer: Pat D. - Verified reviewer: Yes - Industry: Hospital & Health Care - Company size: 201-500 employees - Product usage: Used weekly for less than 2 years - Reviewed: April 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Monday has been easy to work with and implement, works for multiple departments across the company, and makes project tracking super simple. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Monday makes project management and collaboration a breeze. So easy to work in a remote environment and inform other teams of progress. #### Cons Monday is an expensive tool, so certainly a premium product to Asana but has more functionality so worth the money. #### Reasons for switching to monday CRM This is a better tool, though more expensive but Asana was not doing it for us. Not enough technical improvements. --- ### CRM with a personal assistant included.. I wish I could get it to fetch my coffee ..hopefully in the next version - Overall rating: 5/5 - Reviewer: Dan L. - Verified reviewer: Yes - Industry: Machinery - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: October 2025 - Review source details: This review was submitted organically. No incentive was offered Initially I was intimidated and it was hard to understand, but overall its the same as other CRM software ive used but it has a built in secretary for lack of a better description... #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This product is very easy to use. The menus are very easy to navigate, and I don't have to update anything manually ...iplus it can read and analyze emails from your customers and then let you know if the customer is happy or unhappy and if they are probably about to buy or if they are unhappy about something or other #### Cons Learning to use the AI features was a bit strange ...I had not experienced AI before in an app that wasn't a search engine. Once I accepted that the AI completely changed the game and did a bunch of the tasks associated with tracking /responding / evaluating the customers sentiment and such ..it was actually verry good. For me it was such a departure from what I was used to tho that it took me half a day to comprehend the added capabilities of this product..not that I guess that is bad overall, but I felt kind of bewildered for a little bit.. it got better quickly though --- ### A Flexible and Visual Platform That Needs a Few Tweaks to Be Truly Seamless - Overall rating: 4/5 - Reviewer: Diane A. - Verified reviewer: Yes - Industry: Mental Health Care - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I really appreciate how intuitive and customizable Monday.com is. It’s helped our team stay organized across multiple initiatives—from strategic planning to coalition engagement. The visual layout makes it easy to see what’s in progress, what’s overdue, and who’s responsible. It’s especially helpful in a collaborative environment where tasks and timelines shift quickly. That said, there are a few areas where Monday.com could improve. For new users or volunteers, the platform can feel overwhelming at first. A more guided onboarding experience would be helpful. Also, while the automations are useful, they can be a bit rigid and require trial and error to get right. Some of the most helpful features—like advanced reporting or integrations—are locked behind higher pricing tiers, which can be a barrier for smaller teams or nonprofits. Overall, it’s a powerful tool that helps us move work forward—but with a few adjustments, it could become even more accessible and efficient for mission-driven teams #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 3/5 #### Pros “I really like how intuitive Monday.com is for organizing projects and keeping everyone aligned. The visual layout makes it easy to track progress at a glance, and the ability to customize boards lets us tailor workflows to our needs—whether that’s tracking coalition tasks, grant timelines, or event planning. I also appreciate how it helps with accountability, because we can clearly see who’s doing what and when. #### Cons While Monday.com is powerful, for someone who is not techy it can be overwhelming at first, especially for people who aren't used to project management tools. I would simplify onboarding with templates and brief walkthroughs tailored to the team’s needs. --- ### Brief Pros and Cons of monday - Overall rating: 4/5 - Reviewer: Patrick B. - Verified reviewer: Yes - Industry: Real Estate - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall i have had a good experience with monday, it helps me and my team stay organized and on the same page #### Ratings breakdown - Ease of use: 4/5 - Functionality: 4/5 #### Pros It's very handy in the sense that we can have multiple tabs of dashboards that are all interconnected, it makes data entry and staying organized easy #### Cons Something I don't like as much is the email feature, it feels clunky to me and unintuitive, and there are times where I have to write my email in a different word processor and copy and paste it into monday because I can't get it to look the way I want right in the CRM software. --- ### A great option for teams that want a CRM with project management flair. Just be ready to spend a bit of time customising it to your flow. - Overall rating: 5/5 - Reviewer: Ken T. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. We've been using Monday.com CRM to manage our sales pipeline and team workflows, and overall it’s been a solid tool. It’s highly customisable, visually intuitive, and great for collaboration. The ability to tailor pipelines, automate follow-ups, and integrate with tools like Slack and Gmail has helped us streamline a lot of our manual processes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Super flexible board structure Great UI/UX for tracking leads and stages Automation and notifications are time-savers Easy to onboard new users #### Cons Reporting is decent but not as in-depth as traditional CRMs Can get cluttered if not regularly maintained Some CRM features still feel like workarounds, not native --- ### Monday.com is the most functional CRM and project management tool! - Overall rating: 5/5 - Reviewer: Jade R. - Verified reviewer: Yes - Industry: Retail - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. It's been extremely helpful in organizing my daily work tasks, tracking progress within various teams, and tracking meetings and notes. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I appreciate the flexibility in customizing various workflows. I'm also excited that Monday.com is implementing AI functions and tools, which I am still learning to use. #### Cons I wish there were more options to add visual aesthetics similar to how you can customize certain things in Notion. --- ### Monday Is Awesome - Overall rating: 5/5 - Reviewer: Veronika K. - Verified reviewer: Yes - Industry: Accounting - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. At first, I had trouble understanding what each tab was for since there was so many clustered in one space. Though, it took me only a week or so to fully get acustomed to the program #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros Its easy to use, colorful, engaging, and clean-cut. I appreciate the confetti and automated noises, its fun. #### Cons Its a bit cluttered, things are very close together and some things are difficult to access for my older coworkers. --- ### Now I love Monday, Monday.com that is - Overall rating: 5/5 - Reviewer: Michael G. - Verified reviewer: Yes - Industry: Construction - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. CRM pulls your Vendors into the job and shares info quickly #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The workflow and searchability is great, easy to Team to stay connected #### Cons None --- ### My experience after 3 months of use review - Overall rating: 4/5 - Reviewer: Fernando P. - Verified reviewer: Yes - Industry: Construction - Company size: 10000+ employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Good enough for the time that Im using it. To be honest Im using the 25% of it capabilities but for now its good enough. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros The interactive screens with several types of graphs that allows high level visual understanding of the ongoing process #### Cons A lot of options that sometimes does not make any sense in the area that are located. Would be good to have more "minimalistic" menus. --- ### New to Monday, love it! - Overall rating: 5/5 - Reviewer: Madeline O. - Verified reviewer: Yes - Industry: Higher Education - Company size: 5001-10000 employees - Product usage: Used weekly for less than 6 months - Reviewed: July 2025 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros I have loved using Monday.com. Super user friendly, affordable, and great to work across teams. We have loved working with this product. #### Cons We are working hard to utilize Monday.com to its fullest. We have had some trouble with support and utilizing people rather than the boards. I wish we had more human help with that. --- ### Efficiency in CRM - Overall rating: 5/5 - Reviewer: Musonda K. - Verified reviewer: Yes - Industry: Airlines/ Aviation - Company size: 51-200 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2025 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Satisfactory, able to do what it says which works for me and my job #### Ratings breakdown - Ease of use: 3/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 4/5 #### Pros Was efficient to use and gave me more time to do other aspects of my job #### Cons Wasn’t too sure about it as I had not seen so many reviews on it. --- ### simple and easy to use - Overall rating: 4/5 - Reviewer: Princess Terana Caram H. - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall, the problems I solved are the organizing and tracking. I realized the benefit of lead management and storing contacts. I like how this software makes my complex task easier. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The most impactful features are the lead management, lead capturing and customer onboarding. It is so easy to use based on my own experience. When I integrated it to my business, it runs smoothly. #### Cons I like all the features but what I like least is the forms. I think it needs a little bit more options. In my case, I sometimes use it but sometimes I don't. I just prefer printed forms and personal transactions. I'm learning to utilize it though and so far, I'm liking it. --- ### Amazing OS + amazing company - Overall rating: 5/5 - Reviewer: Coralie d. - Verified reviewer: Yes - Industry: Design - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2022 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I genuinely love it and I am excited to see how I will continue to grow and expand my boards and automations once I have a team. I also just love Monday as a company, I follow the Instagram page and it's great to see such fresh and different content/ads/campaigns. Also love how much you have done for the Ukraine crisis. The other thing is the customer service is incredible, I could not believe it when the person emailed me back with a personal Loom video to explain my issue and try to resolve it. They are amazing and don't make me feel stupid/bad about what I'm asking. They all need a raise :) #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I love how it keeps my business organised, structured and efficient. As soon as I got on top of my Monday boards and automations/integrations, I started feeling in control and more confident at how my business was running. The thing I like most is just how it acts like my personal assistant. With certain automations set up, I don't even have to think about following up with clients, the software does it for me. I also love the dashboards that give me a quick overview and glimpse into all other boards without having to go into each of them individually. #### Cons It would have to be the mobile and iPad apps. They don't work great, they are a bit clunky, the dashboards pages and workdocs do not load. This is quite frustrating when I'm wanting to check something and I've only got my phone on me. I have gotten used to using my laptop only or going onto safari on my iPad if I need to access it. However it would be really great if the apps themselves could work better. #### Reasons for choosing monday CRM I went with Monday because I love being able to do (almost) everything, on one platform. Form lead management to project management and internal work, it keeps everything under one organised and coordinated roof. I also chose Monday because I knew that I would be able to easily add team members to it once I decide to hire. I have confidence that the company will keep on growing and are always coming up with new and better additions to the software. #### Reasons for switching to monday CRM Dubsado was just not great to use, too complicated. Also Dubsado is better if you are using it alone and it doesn't have the capability to have a "team" of people on the same account. Also Dubsado doesn't do everything that Monday does. ## More reviews [Next reviews](https://www.softwareadvice.com/marketing/monday-crm-profile/reviews/?page=2) --- monday CRM Reviews, Pros and Cons - 2026 Software Advice