--- title: "Moosend Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Moosend. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Moosend is a good fit for you!" source_url: "https://www.softwareadvice.com/marketing/moosend-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Email Marketing Software](https://www.softwareadvice.com/email-marketing/) / [Moosend](https://www.softwareadvice.com/marketing/moosend-profile/) / Moosend Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/marketing/moosend-profile/) Reviews [Alternatives](https://www.softwareadvice.com/marketing/moosend-profile/alternatives/) # Moosend User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 195 ### Secondary ratings - Ease of use: 4.5/5 - Customer support: 4.6/5 - Value for money: 4.6/5 - Functionality: 4.5/5 ### Rating distribution - 5 stars: 148 reviews (76%) - 4 stars: 35 reviews (18%) - 3 stars: 3 reviews (2%) - 2 stars: 2 reviews (1%) - 1 star: 7 reviews (4%) ### Most mentioned pros - Modern, customizable, and—most importantly—responsive design characterize these themes. And then there's automation, another gem. - Moosend was a breeze to work with; their drag-and-drop editor made created good looking emails without much effort, and their automation features were sufficient. - Thanks to our brilliant friend Moosend, we can develop professional email campaigns without going crazy trying. ### Most mentioned cons - One thing to note is that I had a few minor hiccups with their customer support, but nothing too major to complain about. - Limited automation features on lower-tier plans, and some clients have reported deliverability issues - I can't submit a CSV list of separatae first name and last name and my own tags. When I reached out for help they said my problem to solve, they won't help. ## Moosend customer reviews Showing reviews 1-25 of 195 (page 1). ### A Wonderful Email Marketing Software - Overall rating: 5/5 - Reviewer: Nataliya B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used weekly for less than 2 years - Reviewed: February 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Deliverability and the level of customer support - are two critical features of the software for me. I like that it is not overly complicated - there is room for more features, but the ones you get are great! #### Cons I would like to see some templates outside of the e-commerce realm, but that is not critical for me - I can still design a layout that works for any purpose. I also like the canvas style of visual planning of campaigns and sometimes wish Moosend could head that way. On the other hand, the step-by-step setup that they currently have takes care of all the details and ensures that your emails are ready for prime time. --- ### Excellent Email Marketing Software - Overall rating: 5/5 - Reviewer: Tammy D. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: Self-Employed - Product usage: Used weekly for more than 2 years - Reviewed: October 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience has been very good with the software. They have updated a lot since the beginning and it is so much easier to use. I simply hop on and update my weekly emails, proof them, and send. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use, nice templates, and walks you through the needed steps, gives nice emails to arrive in their inbox. Also allows you to do landing pages for events and promos. #### Cons No real cons - could add a few modern templates for emails (although this is not a complaint as much as preference). #### Reasons for choosing Moosend I took a chance on Moosend and am glad I did. It's been well worth it. #### Reasons for switching to Moosend I picked up Moosend as a LIfetime deal and have never left. --- ### Best Newsletter provider - Overall rating: 5/5 - Reviewer: Rick S. - Verified reviewer: Yes - Industry: Retail - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2019 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros MOOSEND has all the analytical stuff on the back end that you need to fine tune your marketing campaign. The templates are super easy to use and look amazing. The best part is the price. It does EVERYTHING you will need at a much lower price then the other companies out there. #### Cons I can’t really think of anything. It’s super easy to use. #### Reasons for switching to Moosend Price and ease of use. --- ### Versatile, Functional, and great Money value - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for less than 12 months - Reviewed: March 2020 - Review source details: This review was submitted organically. No incentive was offered Customer support is unmatched, from day zero when I emailed them asking about their services and all. They were straight forward and the packages are fairly priced. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It was easy to use and very flexible in terms of design, segmentation, and customer support. #### Cons Sometimes emails could be flagged as spam, but that's an issue that could be fixed with time (we've only been using the platform for the past 6 months) #### Reasons for switching to Moosend It was too expensive for us, given our limited use. Seriously, Moosend offers the same exact experience, features, and support as the 'big guys' for a fraction of the price. --- ### An incredible alternative to other ESP providers - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Design - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: August 2019 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Pretty great experience overall. A young company that is offering a lot of really advanced email functionality for a very competitive price. Can't wait to see what happens in future. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The best thing about Moosend is the ability to easily create and customise your own templates and then set them up with automation triggers. This is the kind of thing that takes your email comms to the next level. The ability to set these up is also clear and easy. #### Cons The branding and interface are a little lacklustre, but I feel like that's easily fixed. They seem to be concentrating on the development of the platform while they're young. The UI doesn't feel as intuitive as some bigger ESPs just yet, but I feel like this is something they're probably working on. #### Reasons for choosing Moosend Moosend is the best bang for your buck. It integrates with some other pieces of software we already use, and has good deliverability ratings. #### Reasons for switching to Moosend The price was the initial factor, but the functionality kept me here. --- ### High fives! - Overall rating: 5/5 - Reviewer: Danielle C. - Verified reviewer: Yes - Industry: Defense & Space - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: March 2021 - Review source details: This review was submitted organically. No incentive was offered I love the Academy and its resources and I see them both as a chance to learn and to drive potential revenues. The follow-up videos after signing up were excellent and crammed full of things that I needed to know. Most recently I have had the need to make a particular enquiry relating to compliance matters and I found the assistance I received from [SENSITIVE CONTENT HIDDEN] was fast, helpful and very detailed. This benefited me by ensuring that I could answer client's questions quickly and plan for future compliance reviews armed with the right information. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros When first looked at the software I knew instinctively that I wanted to use it. It is really easy to set up lists and to watch the stats so wee where campaigns are most helpful. It has a clean UI and the bits of the site that carry the most functionality and light and fast and easy to navigate. Really well planned out. That is why I loved it at first sight. #### Cons It is not quite so straightforward possibly if you have never dealt with at least some more techy lingo around the use of emails and email servers, but the resources are there to help you learn and the technical assistance is rapid. #### Reasons for choosing Moosend It is fast, light and well supported by a team of exceptional people. --- ### Powertool for all Marketing needs - Overall rating: 5/5 - Reviewer: Joonas H. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used weekly for less than 6 months - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered Moosend has been able to solve our email marketing needs. Powerful Automation tools allows us to leverage machine work, and really good tracking with custom tracking on websites helps us to identify where our sales pipeline chokes. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Best part in Moosend has been really powerful Automation tools, which are included from free tier upwards. Different tiers and their pricing is also very competitive compared to other tools, which feels like it is scaling reasonably, instead of holding back important features for only high level tiers. #### Cons Some parts of Moosend has sub optimal documentation, which requires testing what feature is actually doing. Real time chat support helps a lot though, all questions have been addressed there swiftly, and documentation is improving. #### Reasons for choosing Moosend After comparing around 20 different tools, and testing some of their free tiers, Moosend was giving most value in free tier, and their pricing was easily predictable. Pricing is reasonable, and suitable for small business also, when email marketing is only starting. No need to invest huge amount of money while learning what kind of automatic email marketing is working, and Moosend seems to be scaling with our operations seamlessly. --- ### Quick, efficient, effective - Overall rating: 5/5 - Reviewer: John G. - Verified reviewer: Yes - Industry: Hospitality - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered They have helped me organize my email marketing campaigns. They provide a lot of information and best practices. Very happy overall. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use Quick campaigns with a lot of control Free options for people starting and growing their business Fantastic Customer Support (quick replies, good answers) #### Cons They listen to their customers and roll out changes and updates so anything which may not be currently available, may soon be rolled out. #### Reasons for switching to Moosend Moosend does not have in-your-face branding in the free version plan as does Mailchimp --- ### New and impressed user. - Overall rating: 5/5 - Reviewer: Leah L. - Verified reviewer: Yes - Industry: Farming - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: April 2021 - Review source details: This review was submitted organically. No incentive was offered So far so good. Working on switching over my automations as we speak. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They offer so much for an affordable cost and the subscriber amount they allow in the same price range is more than half of the other guys. #### Cons It is a but of a learning curve when you are used to using something like convert it. But once you learn it it is really easy to use. Plus their customer support is the best I have ever seen. #### Reasons for choosing Moosend Budget. #### Reasons for switching to Moosend I found moosend by searching for some recourses to add to a blog post then saw the features and the price! I was like "why not try it out'! --- ### A hidden gem - Overall rating: 5/5 - Reviewer: Paul S. - Verified reviewer: Yes - Industry: Health, Wellness and Fitness - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: January 2021 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros I enjoy the simple, but powerful use of this software. It's design and user-friendly. I can set up campaigns, sales and landing pages with ease. I also LOVE the quick-to-respond customer service. They have always helped me. #### Cons There isn't anything I have found that is lacking yet! #### Reasons for choosing Moosend I fell in love with the simplicity and look of the software. I am a solopreneur so I don't need a million bells and whistles. It felt that this was a perfect fit over the other ones. #### Reasons for switching to Moosend Mailchimp is awful. Downright evil. --- ### Cheap and Easy email marketing software with Automation - Overall rating: 5/5 - Reviewer: Abigail N. - Verified reviewer: Yes - Industry: Architecture & Planning - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: December 2016 - Review source details: This review was submitted organically. No incentive was offered I discovered MooSend while searching for email marketing software here. I was mostly interested in the automation feature as I had a few email marketing ideas I wanted to test out, and while I could do that on Sendinblue, I wanted to be notified when a subscriber made an action that triggered the automation. MooSend free plan comes with 2000 credits, each email recipient costs one credit. So, with 2000 credits you get 2000 emails sends. Which while limiting was fine for the campaigns I intended to run. On signing up I was prompted to create a list and import contacts into it, I'm not sure what would happen if I didn't have a list of emails to import. Moosend Automation allows 8 workflows. Subscriber Registered: An automatic email is sent when a subscriber registers. This to me would be great for welcome emails or to welcome subscribers who have signed up to attend an event. Campaign opened: An automatic email is sent when the campaign is opened. Campaign not opened: An automatic email is sent when a campaign remains unopened for a specific amount of time. This would be a great way to engage inactive subscribers. Link clicked: An automatic email is sent when a link is clicked. Link not clicked: An automatic email is sent when a link remains unclicked for a specific amount of time. This would be great to remind subscribers to take an action such as registering or an event, purchasing something etc. Custom field date: An automatic email is sent when a specific date is reached. This would be great to remind subscribers a day to an event or an hour of an event. Anniversary: An automatic email is sent every year on a specific date Custom field value changed: An automatic email is sent when the specified custom field is set to the specified value. I'm still trying to figure this out. Given the wide range of automation abilities and the fact that I wasn't planning a drip campaign, Moosend was the perfect alternative to SendinBlue, however, creating a subscribe/ signup form is tricky, as the form has to be embedded somewhere such as a website/ blog/ landing page. I expected to be able to create a signup form with a link [Such as Mailchimps's eepurl.com/xxxx] I could share on social media to get people to join the list and trigger the workflow. The lack of this feature is a major letdown. While I'm glad that a subscription form can be added to a campaign, I'd like to be able to create a subscription form with a shareable link. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Eight Workflow options Cheap with an amazing free plan. #### Cons While I'm glad that a subscription form can be added to a campaign, I'd like to be able to create a subscription form with a shareable link I can use to get people to join a list without having to embed it somewhere. --- ### Moosend for the win - Overall rating: 5/5 - Reviewer: John R. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used weekly for more than 2 years - Reviewed: September 2023 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros It just works. I am not a fan of programs that are constantly buggy and this isn't the case. Issues I've had are resolved quickly. I get a real person in minutes not days or hours. #### Cons Sometimes specialty functions are available but they take them under consideration for future implementation. #### Vendor response Glad to hear you're having a smooth experience with Moosend! Quick issue resolution and responsive support are definitely valuable. It's great that they're open to feedback for future improvements too. Thanks for sharing your thoughts! Replied September 2023 --- ### Smart automation of email marketing campaigns made easy with Moosend - Overall rating: 4/5 - Reviewer: Raahul D. - Verified reviewer: Yes - Industry: Education Management - Company size: 51-200 employees - Product usage: Used weekly for more than 2 years - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered Moosend presents great analysis on the success of your email marketing campaigns. You can easily see how is your campaign going forward and accordingly you can decide what changes you need to make. It has been really nice using Moosend. We can compare our campaigns easily. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros Creating a simple campaign or a highly complicated automated campaign has been really made simple by Moosend. A non-technical person can also create successful campaigns. Moosend lets you easily segment your customers on the basis of their behavior. You can segregate your customers who have contacted you, visited specific pages that they been to and replied to your mails,, etc easily. You can have as many contacts as you want and send them emails and segregate them at the same time. You can easily create a recipe accordingly depending on steps and stages that you want to keep depending upon different scenarios. #### Cons Working on Moosend on the move is a little difficult. We have to have a laptop to work on it. --- ### Economical - Overall rating: 4/5 - Reviewer: Nishant S. - Verified reviewer: Yes - Industry: Internet - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review. Overall Good but verification by gmail is required to gain more deliverability into the inbox not spam hence more profitable for customers using Moosend #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Everything is under one roof, plus you can also schedule your multiple resends at the time of sending emails. #### Cons should be having spam filters to bypass Gmail #### Reasons for choosing Moosend Of course, Due to Lifetime Deal #### Reasons for switching to Moosend No Lifetime Deal... --- ### Moosend - Overall rating: 4/5 - Reviewer: Muhammad I. - Verified reviewer: Yes - Industry: Writing and Editing - Company size: Self-Employed - Product usage: Used daily for free trial - Reviewed: August 2022 - Review source details: This review was submitted organically. No incentive was offered Moosend provides the best email marketing platform. Moosend pricing is also affordable for individuals. It provides the best interface to use. Moosend also provides the best facility to send transactional emails. #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros Moosend provided the powerful analytics Moosend provides the facility to send transactional emails price is affordable It provides the easier interface #### Cons Customization is difficult Template management The signup page must be more personalized #### Reasons for switching to Moosend Provide the best functionality --- ### Very affordable and efficient - Overall rating: 5/5 - Reviewer: Marcel H. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: December 2022 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Functionality: 5/5 #### Pros My favorite aspect of it is how it encourages client interaction after they leave your website. Cart abandonment and product referral emails are possible by automated AI. #### Cons Whatever you pay for, you get. I heard that some functions are missing, but in my opinion, it has everything that is needed. --- ### Would never recommend Moosend - Overall rating: 1/5 - Reviewer: Cody C. - Verified reviewer: Yes - Industry: Sports - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: March 2023 - Review source details: This review was submitted organically. No incentive was offered Horrible, waste of time. #### Ratings breakdown - Ease of use: 1/5 - Customer support: 1/5 - Functionality: 2/5 #### Pros I like the pricing, and not much else. 40 char? #### Cons Forced me to clean emails, and rejected my entire list just because it had some "bad emails." They couldn't tell me which were bad. Also the tagging is very limited. I can't submit a CSV list of separatae first name and last name and my own tags. When I reached out for help they said my problem to solve, they won't help. They tried to use the excuse that they were protecting my domain...but it's a newsletter....don't have a domain to protect. But the fact they didn't even want to bother helping is what led me to disable my account. Mailchimp did everything I wanted...but for more money. #### Reasons for choosing Moosend cost. --- ### Incredible Email Automation Software - Overall rating: 5/5 - Reviewer: Stephen M. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used daily for less than 2 years - Reviewed: August 2020 - Review source details: This review was submitted organically. No incentive was offered We have tried a lot of different autoresponders and this has been the best of the lot. You've got high-end functions but without the cost of some of the bigger companies. We have been incredibly pleased with the deliverability we have received from Moosend. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros This is incredibly simple to use and has most of the features you'd find in top-tier email software. #### Cons There are a few features that are missing from the software but the team are very responsive and always happy to discuss additions to the software. --- ### One of the best Email Marketing Services for the Money - Overall rating: 5/5 - Reviewer: Hari K. - Verified reviewer: Yes - Industry: E-Learning - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: October 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Lots of features and community-driven feature development, prices are affordable compared to the competition #### Cons The email designer and templates are a bit old school. --- ### Marketing email campaigns simplified with Moosend - Overall rating: 4/5 - Reviewer: Susang R. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 201-500 employees - Product usage: Used weekly for less than 12 months - Reviewed: July 2022 - Review source details: This review was submitted organically. No incentive was offered The product Moosend is slightly costly and the reports do not help with getting better insights. But the features set are fresh and market first which makes using it, fun. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros The automation flows provided by Moosend are state of the art and very purposeful in sending email campaigns #### Cons The reports that were available did not inform us about the entirety of the emails that we have sent. That could improve a lot --- ### Moosend provides a great mail marketing service - Overall rating: 5/5 - Reviewer: Alex K. - Industry: Retail - Company size: 201-500 employees - Product usage: Used weekly for more than 2 years - Reviewed: March 2017 - Review source details: This review was submitted organically. No incentive was offered The new email editor is fantastic. The speed and the quality of the service are great. The support team is always responding very fast and always have a way to solve problems & questions. Can handle a large number of mails. Easy to use A/B testing with multiple A/B options. Detailed reporting, very easy to read and have an understanding even with 1 view. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The new email editor is fantastic. The speed and the quality of the service are great. The support team is always responding very fast and always have a way to solve problems & questions. Can handle a large number of mails. Easy to use A/B testing with multiple A/B options. Detailed reporting, very easy to read and have an understanding even with 1 view. #### Cons Absolutely nothing. The service is great. #### Vendor response Thank you so much for your review Alex. It's a pleasure working with you. Replied March 2017 --- ### Worked wonderfully for our nonprofit! - Overall rating: 5/5 - Reviewer: Yael G. - Verified reviewer: Yes - Industry: Non-Profit Organization Management - Company size: 11-50 employees - Product usage: Used weekly for less than 6 months - Reviewed: February 2021 - Review source details: This review was submitted organically. No incentive was offered Absolutely fantastic. So thankful we found this platform; it's exactly what we needed. 10/10 would recommend to anyone looking for an inexpensive, easy way to market to a email-based community. #### Ratings breakdown - Ease of use: 3/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros We were looking for an easy, affordable newsletter system to send updates to different mailing lists in our about 100-200 audience. I did some research and Moosend provided for free what other systems charged $10-30/month for (in terms of newsletter elements, audience control/subscribing, etc.). The website is not the most intuitive for someone who is accustomed to easy-to-use graphic design sites such as canva.com, but the customer support is absolutely FANTASTIC. I was beyond impressed by the speed, efficiency, and friendliness with which the Moosend team responded to every question I had when trying to navigate the site -- especially considering I'm not even a paid user! #### Cons Again, creating newsletters isn't as easy as on simpler sites such as Substack, for example, but that's not a big concern since the support team is ready to help with any issues anytime. #### Reasons for choosing Moosend Moosend is both cheaper (free) and provided more services. --- ### Top class email marketing software with astounding customer support and up time! - Overall rating: 5/5 - Reviewer: Yannis I. - Industry: Human Resources - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2017 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Customer Support Consistent function and 100% up time Really excited about the new automation features #### Cons Internal newsletter editor can be easily improved. The update that is on beta works great and we are waiting for it to go live --- ### Tech Home Run - Overall rating: 5/5 - Reviewer: David F. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 1001-5000 employees - Product usage: Used daily for less than 2 years - Reviewed: November 2019 - Review source details: This review was submitted organically. No incentive was offered The team is awesome and always available to help and support us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and user experience is great. #### Cons Nothing negative comes to mind at this point. #### Reasons for switching to Moosend Value and service. --- ### Moosend - Big Disappoint After Being Hacked - Overall rating: 4/5 - Reviewer: Arneva M. - Verified reviewer: Yes - Industry: Sports - Company size: 11-50 employees - Product usage: Used monthly for more than 2 years - Reviewed: April 2020 - Review source details: This review was submitted organically. No incentive was offered Great until our account was hacked and phishing emails were sent to all of our clients. Support took no responsibility. Will not return to Moosend due to the hack and the company's negative response to it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 2/5 - Functionality: 4/5 #### Pros Really liked the product and the support until we were hacked. Blame was placed on the only admin/user rather than admitting they had a breach. #### Cons System was breached. Someone hacked our account and send out phishing emails. Support blamed our only user (me) for leaving my laptop open or providing the password to others even after I confirmed that neither was the case. They refused to take any responsibility and would not refund for the occurrence. We immediately cancelled and moved to a more secure product. ## More reviews [Next reviews](https://www.softwareadvice.com/marketing/moosend-profile/reviews/?page=2) --- Moosend Reviews, Pros and Cons - 2026 Software Advice