All Moosend Reviews
1-25 of 193 Reviews
Sort by
regis
2 - 10 employees
Used free trial
OVERALL RATING:
5
Reviewed May 2021
Very good product / Super strong support
Dipak
Verified reviewer
Publishing, 201-500 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Big features in small package
Being in the publishing industry, spot communication is paramount. After going through Mailchimp, Activecampaign, Sendgrid, AWS ses, we have finally decided to stay with Moosend mainly because there is no other tool that matches the combination of feature set & price point offered. Right from seamless onsite event tracking to journey building to amazing customer support (Located out of UK so GMT & IST have many overlapping working hours ). Further, the API rate limits are also set on a very high threshold so we have never faced any problems migrating any bulk size of data into and out of the system. Lastly, being able to add as many custom fields further eases our process of managing adhoc campaign send outs.
CONSNo cons as per say, we are in talks with them to add additional triggers for journey building which is very specific to our case at the moment. but this is also technically not a con as we can yet continue sending the campaigns using custom field value update trigger.
Jacob
Verified reviewer
Marketing and Advertising, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2021
Moosend Customer Service is Excellent
Overall in terms of value, I highly recommend using it especially for people who have a larger list and don't send email frequently.
PROSI recently experienced an error with a Zapier app and their customer service resolved the issue in under 12 hours. They even reached out to me telling me to retry. With larger companies, you often have to contact them for a status update.
CONSThey are frequently making updates to the functionality and UI/UX. It doesn't have the polish or simplicity that I liked with Mailchimp but it is getting better. Creating a message in their automation tool is different from their main campaign builder so it isn't as user friendly.
Reason for choosing Moosend
The monthly pricing for my list size was the most affordable. I also liked how they offered email automation.
Reasons for switching to Moosend
I have experience using Mailchimp, HubSpot, and SendFox for email marketing. I moved to Moosend from Mailchimp after they changed their pricing model making it too expensive for a non-frequent sender.
Correy
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
1
EASE OF USE
2
VALUE FOR MONEY
1
CUSTOMER SUPPORT
1
FUNCTIONALITY
2
Reviewed August 2020
One of the worst e-mail marketing products that I have ever used
I have been managing marketing teams for more than 10 years and I can easily say that Moosend is one of the worst Saas companies that I have worked with.Probably the worst. Customer experience is poorly managed and the quality of customer communications is at best, frustrating.
PROSMoosend is cheaper compared its core competition.
CONSThere is a reason for Moosend positioning itself as a cheaper alternative to other email marketing and automation providers. Frankly, it is not even a decent alternative. Moosend has limited analytics capabilities, has a terribly slow user interface and very limited features. But the worst of all - it appears that Moosend has reputation issues with anything related to Yahoo!, Aol and Verizon. No matter how good your own sender reputation is, how clean your lists are, or how good your content is, thousands of your customers might not receive your campaigns due to Moosend's IP issues. Also, you will probably need to contact to mail providers directly to get status updates. It is a small company so you would expect things to move faster. However the technical/customer support is not only extremely slow but also unresponsive to your essential inquiries.
Tammy
Professional Training & Coaching, 1 employee
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2022
Excellent Email Marketing Software
My overall experience has been very good with the software. They have updated a lot since the beginning and it is so much easier to use. I simply hop on and update my weekly emails, proof them, and send.
PROSEase of use, nice templates, and walks you through the needed steps, gives nice emails to arrive in their inbox. Also allows you to do landing pages for events and promos.
CONSNo real cons - could add a few modern templates for emails (although this is not a complaint as much as preference).
Reason for choosing Moosend
I took a chance on Moosend and am glad I did. It's been well worth it.
Reasons for switching to Moosend
I picked up Moosend as a LIfetime deal and have never left.
Danielle
Defense & Space, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2021
High fives!
I love the Academy and its resources and I see them both as a chance to learn and to drive potential revenues. The follow-up videos after signing up were excellent and crammed full of things that I needed to know. Most recently I have had the need to make a particular enquiry relating to compliance matters and I found the assistance I received from [SENSITIVE CONTENT HIDDEN] was fast, helpful and very detailed. This benefited me by ensuring that I could answer client's questions quickly and plan for future compliance reviews armed with the right information.
PROSWhen first looked at the software I knew instinctively that I wanted to use it. It is really easy to set up lists and to watch the stats so wee where campaigns are most helpful. It has a clean UI and the bits of the site that carry the most functionality and light and fast and easy to navigate. Really well planned out. That is why I loved it at first sight.
CONSIt is not quite so straightforward possibly if you have never dealt with at least some more techy lingo around the use of emails and email servers, but the resources are there to help you learn and the technical assistance is rapid.
Reason for choosing Moosend
It is fast, light and well supported by a team of exceptional people.
Anonymous
11-50 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2020
Versatile, Functional, and great Money value
Customer support is unmatched, from day zero when I emailed them asking about their services and all. They were straight forward and the packages are fairly priced.
PROSIt was easy to use and very flexible in terms of design, segmentation, and customer support.
CONSSometimes emails could be flagged as spam, but that's an issue that could be fixed with time (we've only been using the platform for the past 6 months)
Reasons for switching to Moosend
It was too expensive for us, given our limited use. Seriously, Moosend offers the same exact experience, features, and support as the 'big guys' for a fraction of the price.
Leah
Farming, 1 employee
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2021
New and impressed user.
So far so good. Working on switching over my automations as we speak.
PROSThey offer so much for an affordable cost and the subscriber amount they allow in the same price range is more than half of the other guys.
CONSIt is a but of a learning curve when you are used to using something like convert it. But once you learn it it is really easy to use. Plus their customer support is the best I have ever seen.
Reason for choosing Moosend
Budget.
Reasons for switching to Moosend
I found moosend by searching for some recourses to add to a blog post then saw the features and the price! I was like "why not try it out'!
Paul
Health, Wellness and Fitness, 1 employee
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
A hidden gem
I enjoy the simple, but powerful use of this software. It's design and user-friendly. I can set up campaigns, sales and landing pages with ease. I also LOVE the quick-to-respond customer service. They have always helped me.
CONSThere isn't anything I have found that is lacking yet!
Reason for choosing Moosend
I fell in love with the simplicity and look of the software. I am a solopreneur so I don't need a million bells and whistles. It felt that this was a perfect fit over the other ones.
Reasons for switching to Moosend
Mailchimp is awful. Downright evil.
Joonas
Information Technology and Services, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
Powertool for all Marketing needs
Moosend has been able to solve our email marketing needs. Powerful Automation tools allows us to leverage machine work, and really good tracking with custom tracking on websites helps us to identify where our sales pipeline chokes.
PROSBest part in Moosend has been really powerful Automation tools, which are included from free tier upwards. Different tiers and their pricing is also very competitive compared to other tools, which feels like it is scaling reasonably, instead of holding back important features for only high level tiers.
CONSSome parts of Moosend has sub optimal documentation, which requires testing what feature is actually doing. Real time chat support helps a lot though, all questions have been addressed there swiftly, and documentation is improving.
Reason for choosing Moosend
After comparing around 20 different tools, and testing some of their free tiers, Moosend was giving most value in free tier, and their pricing was easily predictable. Pricing is reasonable, and suitable for small business also, when email marketing is only starting. No need to invest huge amount of money while learning what kind of automatic email marketing is working, and Moosend seems to be scaling with our operations seamlessly.
Anonymous
2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2019
An incredible alternative to other ESP providers
Pretty great experience overall. A young company that is offering a lot of really advanced email functionality for a very competitive price. Can't wait to see what happens in future.
PROSThe best thing about Moosend is the ability to easily create and customise your own templates and then set them up with automation triggers. This is the kind of thing that takes your email comms to the next level. The ability to set these up is also clear and easy.
CONSThe branding and interface are a little lacklustre, but I feel like that's easily fixed. They seem to be concentrating on the development of the platform while they're young. The UI doesn't feel as intuitive as some bigger ESPs just yet, but I feel like this is something they're probably working on.
Reason for choosing Moosend
Moosend is the best bang for your buck. It integrates with some other pieces of software we already use, and has good deliverability ratings.
Reasons for switching to Moosend
The price was the initial factor, but the functionality kept me here.
John
Sports, 1 employee
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Intuitive
I needed something I could use that would let me fire out a newsletter from registration to send in 5 minutes. Moosend delivered. Awe......some!
PROSIt's so simple to get through it. Very quick, never felt lost
CONSThe only thing that slowed me down was the elements builder. Maybe I missed something for templates - but when I say slowed me down, I'm only talking 5 seconds. It was simple
Reasons for switching to Moosend
Because there system was buggy, putting me through an infinite loop, so I couldn't create my campaign.
Abigail
Architecture & Planning, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2016
Cheap and Easy email marketing software with Automation
I discovered MooSend while searching for email marketing software here. I was mostly interested in the automation feature as I had a few email marketing ideas I wanted to test out, and while I could do that on Sendinblue, I wanted to be notified when a subscriber made an action that triggered the automation. MooSend free plan comes with 2000 credits, each email recipient costs one credit. So, with 2000 credits you get 2000 emails sends. Which while limiting was fine for the campaigns I intended to run. On signing up I was prompted to create a list and import contacts into it, I'm not sure what would happen if I didn't have a list of emails to import. Moosend Automation allows 8 workflows. Subscriber Registered: An automatic email is sent when a subscriber registers. This to me would be great for welcome emails or to welcome subscribers who have signed up to attend an event. Campaign opened: An automatic email is sent when the campaign is opened. Campaign not opened: An automatic email is sent when a campaign remains unopened for a specific amount of time. This would be a great way to engage inactive subscribers. Link clicked: An automatic email is sent when a link is clicked. Link not clicked: An automatic email is sent when a link remains unclicked for a specific amount of time. This would be great to remind subscribers to take an action such as registering or an event, purchasing something etc. Custom field date: An automatic email is sent when a specific date is reached. This would be great to remind subscribers a day to an event or an hour of an event. Anniversary: An automatic email is sent every year on a specific date Custom field value changed: An automatic email is sent when the specified custom field is set to the specified value. I'm still trying to figure this out. Given the wide range of automation abilities and the fact that I wasn't planning a drip campaign, Moosend was the perfect alternative to SendinBlue, however, creating a subscribe/ signup form is tricky, as the form has to be embedded somewhere such as a website/ blog/ landing page. I expected to be able to create a signup form with a link [Such as Mailchimps's eepurl.com/xxxx] I could share on social media to get people to join the list and trigger the workflow. The lack of this feature is a major letdown. While I'm glad that a subscription form can be added to a campaign, I'd like to be able to create a subscription form with a shareable link.
PROSEight Workflow options Cheap with an amazing free plan.
CONSWhile I'm glad that a subscription form can be added to a campaign, I'd like to be able to create a subscription form with a shareable link I can use to get people to join a list without having to embed it somewhere.
Sameer
Events Services, 11-50 employees
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2020
Unlimited emails for up to 1000 contacts.
Overall it a feasible product and we are effectively using the Moosend service for our email marketing.
PROSUnlimited emails for up to 1000 contacts, this is an amazing feature especially if you want to run a targeted campaign for a selective group of contacts.
CONSThe template editor can get better with some pre-defined designs to edit. Hence we use Stripo to design the template and then we import the template into Moosend.
Reason for choosing Moosend
Mail Chimp had limited number of emails.
Reasons for switching to Moosend
Its simpler to use an online tool.
Rick
Retail, 2-10 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed September 2019
Best Newsletter provider
MOOSEND has all the analytical stuff on the back end that you need to fine tune your marketing campaign. The templates are super easy to use and look amazing. The best part is the price. It does EVERYTHING you will need at a much lower price then the other companies out there.
CONSI can’t really think of anything. It’s super easy to use.
Reasons for switching to Moosend
Price and ease of use.
Ralph
Information Technology and Services, 2-10 employees
Used monthly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
FUNCTIONALITY
5
Reviewed April 2021
Moosend Is Worth Every Penny and Feature-rich
The overall experience using Moosend has been pleasant really because it's such a capable tool.
PROSThe first thing you will notice about Moosend when you sign up is the almost overwhelming number of features that are available, and you can make use of almost all of these features for free on the free tier pricing plan. I am convinced that Moosend is definitely one of the most generous Email Marketing SAAS providers out there. You can send an unlimited amount of email every month to your lists, but the only caveat is that you are limited to a maximum number of 1000 contacts per list if you are on the free plan. The interface of Moosend is quite polished and easy to use, although the WYSIWYG content editor can take a while to load at times, that is mostly due to network conditions. One feature that I really like about Moosend is the A/B split-testing before you send out a broadcast to your list, so as to optimize click-through and open rates because the best performing version of your broadcast gets sent to the higher percentage of your recipients or list. I hope that made sense!
CONSIf the network isn't stable, the content editor can take a while to load at times. Apart from that, there's nothing else that I'd complain about.
Reasons for switching to Moosend
Testing and review purposes to see the one I'd like most and for a review I intend to publish on my blog over time.
Alex
Retail, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed March 2017
Moosend provides a great mail marketing service
The new email editor is fantastic. The speed and the quality of the service are great. The support team is always responding very fast and always have a way to solve problems & questions. Can handle a large number of mails. Easy to use A/B testing with multiple A/B options. Detailed reporting, very easy to read and have an understanding even with 1 view.
PROSThe new email editor is fantastic. The speed and the quality of the service are great. The support team is always responding very fast and always have a way to solve problems & questions. Can handle a large number of mails. Easy to use A/B testing with multiple A/B options. Detailed reporting, very easy to read and have an understanding even with 1 view.
CONSAbsolutely nothing. The service is great.
Vendor Response
Thank you so much for your review Alex. It's a pleasure working with you.
Replied March 2017
Muhammad
Verified reviewer
Writing and Editing, 1 employee
OVERALL RATING:
4
EASE OF USE
5
FUNCTIONALITY
4
Reviewed August 2022
Moosend
Moosend provides the best email marketing platform. Moosend pricing is also affordable for individuals. It provides the best interface to use. Moosend also provides the best facility to send transactional emails.
PROSMoosend provided the powerful analytics Moosend provides the facility to send transactional emails price is affordable It provides the easier interface
CONSCustomization is difficult Template management The signup page must be more personalized
Reasons for switching to Moosend
Provide the best functionality
Tam
Hospitality, 11-50 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed May 2021
The best Customer Service/Support we've ever received!
It's only been a week but loving it so far and the customer service is next level. Incredibly helpful and knowledgable team (especially Nicholas) which makes a world of difference.
PROSMoosend is pretty straightforward and there are loads of templates to choose from.
CONSA few minor things like customising certain fonts (colours) on landing pages/forms.
Michail
Verified reviewer
Computer Software, 201-500 employees
Used weekly for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed January 2019
Easy, effective and cheap.
I switched to Moosend from other competitive products. What is changed is that my job is simplified and with some better functionalities. I am also impressed with how much interactive the support is, and how fast the service improves.
PROSUse interface is very intuitive and makes the job simple and effective. Even with a very big number of emails, the service is very fast. Great insights also in the blogs. Started using workflows and they proved very useful. Also found what I needed in the analytics and reporting.
CONSAt the moment I cannot think of anything that does not work well for me with Moosend.
Nataliya
Verified reviewer
Marketing and Advertising, 1 employee
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2023
A Wonderful Email Marketing Software
Deliverability and the level of customer support - are two critical features of the software for me. I like that it is not overly complicated - there is room for more features, but the ones you get are great!
CONSI would like to see some templates outside of the e-commerce realm, but that is not critical for me - I can still design a layout that works for any purpose. I also like the canvas style of visual planning of campaigns and sometimes wish Moosend could head that way. On the other hand, the step-by-step setup that they currently have takes care of all the details and ensures that your emails are ready for prime time.
Hari
Verified reviewer
E-Learning, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2020
One of the best Email Marketing Services for the Money
Lots of features and community-driven feature development, prices are affordable compared to the competition
CONSThe email designer and templates are a bit old school.
Shaikat
Marketing and Advertising, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed December 2022
Excellent Email Marketing Solution for Small Businesses
Great value for the money.
PROSMoosend is a prominent email automation tool for a great price. I like their easy-to-use user interface, attractive template library, and overall workflow. You'll love this tool if you're a small business owner or a mid-level email marketer. They have significantly improved since their initial launch, and I appreciate their effort and commitment to their users.
CONSThey have a 30-day trial, which is suitable for checking out their features. But no free plan, so if you're just getting started or have a very limited number of subscribers, you can use free alternatives.
Heather
Food & Beverages, 1 employee
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2021
Great Support!
I love moosend! Trying to grow a business is difficult to do, but moosend takes a big chunk of that worry away.
PROSYou can't beat the price, especially for what you get. The userface is pretty user friendly and for the issues that I couldn't figure out, support responds quickly and is helpful. Love Moosend!
CONSThe building feature could be a bit more user friendly. Love the drag and drop! But editing them wasn't super intuitive. I tried deleting a custom value but couldn't find the delete button. Again, what I couldn't figure out, support did.
Reason for choosing Moosend
Price and Functions
Luca
Information Technology and Services, 1 employee
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2021
Best helpdesk ever
Each time you need help, you will get it straight away!!! Helpdesk is great!
CONSwhat puts me down is that I can't remove contacts on my own
Reason for choosing Moosend
I tried it and I loved it
Reasons for switching to Moosend
Too much exapensive