It is easy to use for texting our members

The scheduling part helped out the most.

Pros

Real easy to use, no waiting, just upload your list and pick what you want to text and send. Also, you can schedule what you want to send.

Cons

Minor thing, you need to use the Mozeo template to upload your data. The template is in a CSV format, so you will need Excel or something to open it.

Great Texting Software for Teams of All Sizes

Pros

What I like most about Mozeo is that it is extremely easy to setup and get rolling for my team. It was easy to setup routing for the responses that came through and the leads were routed correctly and efficiently.

Cons

The cost of the software is what ultimately drove our company to other competitors in the market.

Easy Enough

Pros

The site is very user friendly and the support is very fast at getting back to you

Cons

Every time you send a text, the page refreshes and you lose your spot in your inbox.

Easy to use for text campaigns

People these days don't answer their phones and I don't want my messages to get lost in a sea of emails for our candidates. Mozeo lets me text someone right away and get their attention. I get much higher response rates via text message campaigns.

Pros

My company uses this product solely for text message campaigns and it works great. The dashboard is very easy to work through and understand. Uploading contacts to a list is also very simple. I was worried at first that it would take several minutes or even hours for contacts to successfully load to a list, to my surprise it only takes a couple seconds. Helps eliminate down time. When creating a text message, Mozeo makes it very easy to add an external link and Mozeo helps me keep track of how many characters I have left in a message before I reach my maximum allotted characters. I also like that I can see individual's responses. Whether they have questions, comments or concerns - I am able to quickly respond to that person via another text in a couple minutes.

Cons

When I am about to send a text message, I have the choice to "send to groups" to my message...on that following page it would be so appreciated if I could see how many people are in each group. A little number in bold next to each list so I can see when I combine certain contact group lists how many people I am sending to. I would also like more in depth reports on each text campaign. The "My Reports" section of Mozeo only lets me see reports based on a time frame. Sometimes I send three or four text campaigns in one day. I'd like to see each individual campaign's report - not all three or four text message reports as a whole.

Mozeo has really helped me with staffing cases efficiently and easily.

Pros

The best thing I love about the system is the groups option - I do not need to send out a message to all my contacts at same time.

Cons

Since I send out multiple messages per day, I do not like the way the replies come in. There's no way to see to which message a provider is replying "yes" to. If you can find a way to have the messages be received in a way that I know to which message it corresponds to, that will be very helpful. Another thing would be for the system to let us know when a provider opts out of text or email. It is not clear enough. And if someone did opt out, how does she opt back in without me having to delete and re-add the contact? Third, very little character limit when texting individually with providers. Lastly, the emails should have option to have regular text bodies...not sections and stuff.