What are NapoleonCat users saying about the software?
Read what people like you have said about using NapoleonCat software through verified user reviews
User Review Highlights
4.75
40 Reviews
Ease-of-use
out of 5Customer Support
out of 5Value for money
out of 5Functionality
out of 5"Another advantage is the fact that by moderating communication on the fan page via Social Inbox, we save time and do not waste it on browsing non-work-related information."
"I liked the ability to adapt visuals of up to date algorithms to my project, allowing me to provide backed evidence to my insights."
"It's an easy way to monitor the social accounts that we have. The support team is superb at answering and helping us figure out any problems."
"It loses connection with Facebook pages from time to time."
"Actually I like everything. I dislike lack of Instagram content and DM management, but this is something that is not in Napoleon hands."
"I haven't found anything that I dislike in this software yet."
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Showing 1 - 25 of 40 reviews

David
Verified reviewer
Company size: 11-50 employees
Industry: Information Technology and Services
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
July 2020
Great alternative to Buffer
Overall, I could definitely recommend NapoleonCat to other SaaS businesses looking to cover all things social media in 1 app. I especially like the inbox/commenting feature to be able to see and reply to messages and comments. Instagram scheduler is also one of my favorites!
Pros
For a SaaS like CloudTalk, social medias aren't the #1 priority but still they play an important part in the marketing mix. That's why we've decided to look for a solution to manage our social media accounts more efficiently. Obviously Buffer was our initial choice but when looking more into alternatives, we found NapoleonCat to be the perfect fit.
Cons
It's hard to think of something that I dislike. All is looking very promising so far.
Reasons for choosing NapoleonCat
Better price and support.
Reasons for switching to NapoleonCat
Better features, more complex, yet better price

Response from Napoleon
David, Thank you so much for this amazing review :)
Replied August 2020
Wojciech
Verified reviewer
Company size: 2-10 employees
Industry: Marketing and Advertising
Time used: More than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
August 2020
NapoleonCat - Place where work is getting easier.
NapoleonCat helps us every single day with delivering high standard of our services. Moderating, reporting was never easier, and we we used to subscribe other similar SaaS's.
Pros
Customer service is excellent. Even if we don't know how to manage some issues, heroes from NC are always there. NC is also incredibly easy to implement for a begginers workers/users. Everything is on place, very intuitive.
Cons
It loses connection with Facebook pages from time to time. But it's extremely easy to reconnect.
Reasons for choosing NapoleonCat
Due to arguments I mentioned above.
Reasons for switching to NapoleonCat
Our test proved us that NapoleonCat will be more comfortable to use.
Anonymous
Company size: 1,001-5,000 employees
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2018
Fairly easy to use, good with Facebook content, but limited in overall capabilities.
We did use NapoleonCat on two client-facing projects and did gain useful insights on Facebook usage, engagement, content engagement and content posting attributes.
Pros
Easy to upload profiles and create projects. Useful data outputs and visualizations. Visuals easy to download. Fairly intuitive to use. Good Facebook data. Attentive customer service.
Cons
Limited data sets and capabilities. Really it's only or mostly useful as a Facebook tool. It's not very useful for other social platforms. Historical data is very limited on Twitter.
Karen
Company size: 11-50 employees
Industry: Marketing and Advertising
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2022
NapoleonCat
Is the easiest tool I could find to improve community management tasks, especially when there are a lot of comments asking for information and you don't have the budget to hire a sophisticated system or chatbot.
Pros
Is very easy to use and saves you a lot of time answering comments and inboxes.
Cons
I don't like that I can't respond to comments on Instagram directly to inbox as I can do on Facebook.

Rafa
Verified reviewer
Company size: 51-200 employees
Industry: Computer Software
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
September 2020
Great social media management app
We use this tool to manage all our social media business accounts. With its’ analytics it’s so much easier to adjust our current strategy to constantly changing needs and preferences.
Pros
Analytics feature which helps us to measure our progress and analyze results on different social platforms. It gives us valuable insights so that we can regularly improve our current strategy and adjust it to a specific channel.
Cons
I can't find anything I dislike. Overall it's a great product.

Sebastián
Verified reviewer
Company size: 51-200 employees
Industry: Hospitality
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
February 2021
All your networks in one place
In general, my experience has been good, it has allowed me to better organize my communication strategies and it has allowed me to better delegate projects to my team, lightening the workload and improving the organization's communication campaigns.
Pros
What I like the most about this platform is the diversity of options it offers you to connect your networks, from being able to respond to the different messages in your inbox and publications to being able to analyze the metrics of your campaigns, it also allows you to organize your content by projects and assign your team members to each one, so it lightens your workload and helps you streamline your campaigns.
Cons
What I like the least is the distribution of the tools in the interface, it can be confusing and this for new users is a barrier to be able to make the most of its functionality, it can also encourage your work while you get used to it.

Swati
Verified reviewer
Company size: 11-50 employees
Industry: Information Technology and Services
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
July 2020
Excellent social media tool
Positive experience!
Pros
NapoleonCat helps us to manage all our social media accounts from one dashboard. We use it to not only share our content and updates but also to plan our content strategy with one calendar. We really like its Social Inbox feature as we receive a lot of similar customer inquiries. Thanks to NapoleonCat's automatic moderation, we can automate the process of answering those frequently asked questions.
Cons
So far so good. We have not run into any issues and with their strong customer support, I don't envision us having issues.

Response from Napoleon
Swati, thanks for your review. We appreciate the feedback a lot.
Replied August 2020

Anna
Verified reviewer
Company size: 2-10 employees
Industry: Internet
Review Source: Capterra
This review was submitted organically. No incentive was offered
July 2020
Must-have tool for every Social Media Manager
Pros
It will help you schedule and publish posts automatically on every social media account you want. With this tool, you can configure automatic replies to the most common and simple questions. It’s a great time-saver I must say! Aside from that, they provide full analytics that will help you evaluate your social media strategy and make data-based decisions.
Cons
Nothing much to dislike, the tool looks nice, it’s easy to use and provides all features you needed.

Response from Napoleon
Anna, thank you so much for taking the time to leave us this amazing review. :)
Replied July 2020
Kat
Company size: 51-200 employees
Industry: Food & Beverages
Time used: Less than 2 years
Review Source: Capterra
This review was submitted organically. No incentive was offered
September 2021
So convenient and easy to use to monitor across social platforms
Pros
Monitoring comments and replies across major social platforms have never been made easier with NapCat. It's such a time-saver to have them all in one place.
Cons
I believe the interface could have been made easier to navigate/user-friendly. I find that at times it was difficult to find a specific comment we wanted to get to.
Anonymous
Company size: 501-1,000 employees
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
March 2022
A new entry in the market with a lot of potential in Social media category
Overall it is among the fast-growing & fast social media management platform gaining popularity rapidly. You can rely on the software
Pros
The user interface is contemporary, fast & modern
Cons
There are social media tools out there that still can outperform this platform in terms of social media monitoring.
Dawn
Verified reviewer
Company size: 2-10 employees
Industry: Retail
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
January 2021
Great Way To Manage Social Media Messages
Overall, this software has done it's primary job (or organizing all of my messages in one location) extremely well. I am very happy with the ease in which I can do that one specific aspect of social media marketing on this platform. I haven't quite navigated all of the other features yet, but for the one I use the most- I find this very worth the cost.
Pros
I specifically started using NapoleonCat because I was receiving too many private messages on too many different platforms. As the owner of a small business with a decently sized online presence it is extremely hard to manage all of my social media by myself. Private messages often fall to the wayside, simply because I forget to look at them. NapoleanCat has a feature that allows you to view messages across multiple social media platforms in one inbox. So I can essentially answer all of my messages each day from one single spot- making it much easier to manage.
Cons
Your analytics calculate when the best times to post for you are- but if you're like me (and only make one or two posts a week), you really don't give the algorithm enough material to adequately determine best times for you. This makes it difficult to effectively use this feature, because you simply don't supply enough data to get a real recommendation.
Magdalena
Company size: 2-10 employees
Industry: Marketing and Advertising
Time used: Less than 12 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
August 2020
easy way to sell and engage
Simple, intuitive, to help build fan engagement, facilitates moderation.
Pros
Social Inbox is a very intuitive tool, so everyone can handle it. I recommended NapoleonCat to my clients from the hotel industry. There, social media was often handled by receptionists who were great at Social Inbox. They didn't skip comments, and the auto-moderation feature made their work easier. Another advantage is the fact that by moderating communication on the fan page via Social Inbox, we save time and do not waste it on browsing non-work-related information.
Cons
The application meets my expectations.

Response from Napoleon
Thanks for your review Magdalena! We're happy we can support you and your team
Replied August 2020
Anonymous
Company size: 1,001-5,000 employees
Time used: Less than 12 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2018
Suprisingly Simple Solution to Manage Dark Posts
Pros
I managed social media for a B2B software company and was tasked with managing responses to our Facebook ad comments. After a couple of issues with not finding comments quickly enough, I went in search of a software that would send me email notifications when comments were left on dark posts--and found NapoleonCat to be the perfect solution. The cost is reasonable and I never had an issue with getting the notifications in a timely manner.
Cons
It can be difficult to navigate the product. It has gotten better since I first started using the software, though.
aleksander
Company size: 2-10 employees
Industry: Marketing and Advertising
Time used: Less than 12 months
Review Source: Capterra
April 2017
great tool for social media managers
We have purchased Napoleon due to several social media projects run at the time. It was well spent money, although the product is not the cheapest one. Intuitive interface, fast help desk and crystal reports make this app worth every penny. Strongly recommended!
Pros
Intuitive navigation, almost errorless app, very helpful and fast help desk.
Cons
Price might be a bit lower, however... cheap looks and works cheap.

Response from Napoleon
Thanks for your review Aleksander :)
Replied April 2017
Anushka
Verified reviewer
Company size: 11-50 employees
Industry: Computer Software
Review Source: Capterra
This review was submitted organically. No incentive was offered
August 2020
It really does manage it all
Detailed reporting I don’t have to worry about my brand performance because NapoleonCat does it for me. It updates me with the statistics of my accounts as well as monitors results for competitors so that my brand is always at the top level.
Pros
All in one inbox The best reason to love NapoleonCat is they have this efficient inbox that can do so much such as managing all your messages, comments and it even offers you automation options to moderate incoming discussions.
Cons
It would be better if NapoleonCat could offer more detailed user demographic statistics for our competitors’ profiles on Instagram. However, we were told it’s not permitted and available in the API so understand it’s just impossible to improve it by them.
Anna
Company size: 2-10 employees
Industry: Marketing and Advertising
Time used: More than 2 years
Review Source: Capterra
April 2017
Highly recommend!
I've been using Napoleon since 3 years. Never find better tool for social media analyzing, planning and moderating. Great support and easy use.
Pros
Easy use, features
Cons
-

Response from Napoleon
Anna, thank you so much for sharing your opinion. We really appreciate it and we're happy you've found our tool so helpful :)
Replied June 2017
Anonymous
Company size: 11-50 employees
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
November 2020
Managing social media is so much easier with NapoleonCat!
NapoleonCat's content Automoderation options help us to quickly respond to incoming inquiries which resulted in better customer experience and improved our response time. We are sure that all the messages and comments are answered and with their smart solutions and customizable automoderation, we know that all the responses are relevant, easy to solve questions are replied so that we can focus on more complex issues.
Pros
NapoleonCat is the multi-featured tool we use to manage our accounts on varied social platforms. It offers several advanced options and is so intuitive and easy to use at the same time. The most we like automation solutions which we mainly use for improving our customer support we deliver via our social profiles and also to consistently interact with our audience.
Cons
It offers all features we need and we haven't found anything to improve so far.
Barbara
Company size: 2-10 employees
Industry: Marketing and Advertising
Time used: Less than 2 years
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
April 2019
Social Media For Learners
Pros
There's a lot of knowledge in the program. It's good for people starting out on social media marketing who need to be self starters.
Cons
The user you assign it to can't be an idiot. It's not idiot-proof. A smart person will do wonders with it though.

Response from Napoleon
Barbara, thanks for your review. We appreciate the feedback a lot.
Replied April 2019
Gosia
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2018
I use Napoleoncat daily and I am liking it, even managed to recomment it once to a friend!
Pros
I started using Napoleoncat very 'urgently' after a colleague left our company, I had no experience and nobody to show the app to me. It was so easy to use, that I was able to work with it anyway. Once I had a question and the support offered me a skype lesson about the app, that was very helpful.
Cons
I would really appreciate, if the app could also gather comments from the Instagram ads, it is the only thing I am missing now!
Artur
Company size: 11-50 employees
Industry: Marketing and Advertising
Time used: Less than 12 months
Review Source: Capterra
February 2017
Nice and smooth!
Quite nice tool for comprehensive analysis - many features, complex statistics. Auto-moderation tool for FP - perfect :) Highly recommended!
Pros
Auto-moderation tool and complex data analysis option.
Cons
Publishing tool.

Response from Napoleon
Artur, thanks for sharing your opinion. We appreciate it. And we're working hard on providing even more value to our users, including a sleeker publisher.
Replied April 2017
Anonymous
Company size: 11-50 employees
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2018
easy, useful, reliable
- Fast moderation - Great raports - New opportunities
Pros
It's very useful tool when it comes to manage moderation in Social Media. Both customer service and support are very helpful and friendly.
Cons
The application still needs to be upgraded in few things that Facebook provided lately (eg. group moderation for companies), sometimes it takes too much time to provide needed changes.
Mariusz
Company size: 2-10 employees
Industry: Marketing and Advertising
Time used: Less than 6 months
Review Source: Capterra
March 2017
Great tool and excellent customer support
Napoleoncat is an intuitive and powerfull tool supporting our social media efforts. On our way to this tool we tried many tools available on the market. Without a doubt this tools is one of the best we've tested. What's more they have great customer support that responds faster than you can type... Keep it up!
Pros
Ease of use Great customer support
Cons
It's not cheap ...

Response from Napoleon
Thanks Mariusz for your kind words. We appreciate it!
Replied April 2017
Magdalena
Company size: 11-50 employees
Industry: Marketing and Advertising
Time used: Less than 6 months
Review Source: Capterra
June 2017
Great tool to manage and analise your social media
Pros
We've used other platforms and after trialing NapoleonCat for the last month we've decided that this tool is the most comprehensive one. It is extremely simple to use and have excellent customer service. Implementation was smooth, we've had full support. Good value for money.

Response from Napoleon
Magdalena, thank you very much for sharing your opinion :)
Replied June 2017
Anonymous
Company size: 11-50 employees
Time used: Less than 6 months
Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
February 2018
Very user friendly and support team is great at helping out.
Pros
It's an easy way to monitor the social accounts that we have. The support team is superb at answering and helping us figure out any problems.
Cons
Load time on comments can be slow. Not great if you want to see comments by post. Unable to capture all comments on certain ads to send to team if they need feedback.
Dhiraj
Time used: Free Trial
Review Source: Capterra
February 2017
moderation tool for facebook ads
Awesome tool to monitor your facebook ads campaigns, moderate the comments posted on it, the best thing is that comments trigger real time alerts and you can act on them. Perfect tool for managing comments on your facebook page/ads.
Pros
Awesome tool to monitor your facebook ads campaigns, moderate the comments posted on it, the best thing is that comments trigger real time alerts and you can act on them. Perfect tool for managing comments on your facebook page/ads.
Cons
none in particular

Response from Napoleon
Dhiraj, thank you very much for sharing your opinion :)
Replied April 2017
