All NapoleonCat Reviews
1-25 of 80 Reviews
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Rafa
Verified reviewer
Computer Software, 51-200 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2020
Great social media management app
We use this tool to manage all our social media business accounts. With its’ analytics it’s so much easier to adjust our current strategy to constantly changing needs and preferences.
PROSAnalytics feature which helps us to measure our progress and analyze results on different social platforms. It gives us valuable insights so that we can regularly improve our current strategy and adjust it to a specific channel.
CONSI can't find anything I dislike. Overall it's a great product.
Beata
Online Media, 10,000+ employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
FUNCTIONALITY
5
Reviewed October 2023
NapoleonCat makes my daily work easier
I use NapoleonCat in my agency work and my work would be very difficult without this tool. We work with several brand profiles at the same time and with NapoleonCat it is very easy and problem-free. I like that I can easily switch between projects and have everything in one place. In case of errors, support is very helpful and responds quickly.
CONSThe biggest problem is that sometimes a profile gets detached from NapoleonCat and then you have to moderate it manually. There could be some kind of message when a profile disconnects, so that you would notice it quickly.
Vendor Response
Dear Beata, Thank you for taking the time to review NapoleonCat. We pay great attention to developing features that make agency work easier. That's why we're thrilled to hear your positive feedback :) At the moment, we send email notifications when profiles disconnect. We're planning to send similar notifications via the NapoleonCat notifications center. Stay tuned! And if you have any new improvement ideas, you can visit our product board, suggest features, and upvote the ones that are already in the pipeline: https://portal.productboard.com/napoleoncat/1-napoleoncat-feature-suggestions/tabs/6-what-should-we-build-next. Warmly, Kasia
Replied October 2023
Marcin
Marketing and Advertising, 1 employee
OVERALL RATING:
3
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed October 2023
Great, but not for everyone
Easy to learn and use but needs improvement.
PROSIt's easy to learn and use, so it's good for large teams with employee rotation.
CONSDoesn't support X (Twitter), Kick and Twitch analytics or publishing.
Vendor Response
Hi Marcin, Thanks for sharing your review with us; it means a lot! If you could/want to share the one thing you'd improve in the tool, I will be more than grateful. :) Have a great week, Ewa
Replied October 2023
Julia
Consumer Services, 10,000+ employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Everything you nedd
This tool is very helpful in tracking, replying and tagging messages from groups of people. I really like the report creation function.
PROSThis product is definitely easy to use, all functions are clear. The analysis and report creation function is well done logistically. I haven't encountered any major errors on the website, and if there were any minor errors, the Customer Service quickly showed me how to fix them.
CONSWhen we have a larger number of messages in Inbox, scrolling them causes jamming. The phrase search function sometimes does not work, even though I know that a given phrase is in the archive.
Vendor Response
Dear Julia, Thank you for taking the time to review NapoleonCat and share your experience. We're happy to hear you like the tool, and that you haven't experienced any major problems. At the same time, we apologize for the minor inconvenience. We constantly try to improve the overall performance of our tool. Whenever you encounter problems, please let us know via chat, and the team will help you as fast as they can. Warmly, Kasia
Replied October 2023
Mariusz
Marketing and Advertising, 501-1,000 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
NapoleonCat is a good tool to managing your social media platforms.
Since I've been using NapoleonCat i manage social media faster and i don't loose any comment or provate message. All are everytime answered, deleted or hided.
PROSNapoleon is easy to use tool wchich helps managing our social media channels. I can answer or consult to all private messages or comments in one inbox witchout switching beetween Facebook, Instagram or TikTok. I can do my job faster and more efficiently
CONSSometimes NapoleonCat has a little problems with stability when inbox is full of messages.
Reasons for switching to NapoleonCat
NapoleonCat has more options
Vendor Response
Hi Mariusz, Thank you for sharing your review. It really means the world to us! Sorry to see you had issues with working smoothly on the platform. Our IT Team works (hard) on solving this type of bumps on the working road. If I could be of any help, just let me know. :) Best, Ewa NapoleonCat Team
Replied October 2023
Maciej
Online Media, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
A huge time-saver
It makes my job much easier and faster. It gives me the comfort of knowing, that nothing will get lost in the hundreds of messages and comments.
PROSThe site consolidates a lot of things into one place with easy access to most features I need and more. NapoleonCat.com saves a lot of time and makes lots of things effortless. Doing the stuff manually without it, would be a real hassle. They are constantly adding new features and improvements. I use it everyday in my work. The customer support is also good, nice and fast.
CONSAs all things in life, it does have its drawbacks. There are sometimes some technical hiccups and slowdowns. They occur usually randomly and just for a couple of minutes. The integration with some sites is imperfect, but that might be the fault of their respective API's, and not something, that NapoleonCat can do anything about.
Vendor Response
Hi Maciej Thank you for sharing your review. It really means the world to us! Sorry to see you get to deal with our hiccups. We'll try to take great care of the reasons for them. :) If I could be of any help, just let me know. :) Best, Ewa NapoleonCat Team
Replied October 2023
Nikolas
Marketing and Advertising, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Great tool
This tool is amazing! I've been working on it already almost every day for a few years, every year it's getting better and has many updates to keep up with the market tempo. Changes are implemented very easily without a problem. Every change that is implemented is very well-informed to the users, if I need something it's very easy to contact support via chat in the tool and the support workers are very kind and helpful.What can I say I really recommend this tool ;)
CONSThere is no such thing. I like everything!
Vendor Response
Dear Nikolas, We're thrilled to read such a positive review; thank you for taking the time to share your experience with others. Stay tuned for more new features and updates :) Warmly, Kasia
Replied October 2023
Izabela
Marketing and Advertising, 501-1,000 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed October 2023
Comprehensive content moderation tool.
The tool is very user-friendly, making it easy for anyone to get started. It comes with a well-designed set of features that are indispensable for social media managers. I particularly find the reporting module to be a game-changer, greatly expediting the task of generating summaries. I'd like to give a shoutout to their exceptional customer support team, who consistently go above and beyond to resolve any challenges that may come up.
CONSIn our day-to-day operations, one of the hurdles we encounter involves the moderation of sponsored content, particularly when it's being promoted by a rival agency. We anticipate that the Meta API will eventually enable us to simplify this procedure.
Vendor Response
Hi Izabela, Thank you for sharing your review. I mean the world to us! We hope Meta API will give us a broader scope for action. In the meantime, have a great day! Ewa
Replied November 2023
Jolanta
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
A great tool for managing social media channels
Using NapoleonCat, I can quickly respond to questions or comments added by users.
PROSNapoleonCat is a tool in which you can simultaneously plan posts for publication in a transparent calendar and moderate social media such as Facebook, Instagram, or LinkedIn. You can directly reply and react to user messages, comments under posts or stories.
CONSIt's a pity that the tool has not been integrating with Twitter for some time now.
Vendor Response
Hi Jolanta, Thank you for sharing your review! This really means the world to us. We're sorry about Twitter, too. Yet, who knows, maybe X will be more merciful to us in the future. :) If we could be of any help, don't hesitate to let me know. :) Best, Ewa
Replied October 2023
Sylwia
Online Media, 10,000+ employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2023
I really like working with NapoleonCat. It makes my daily work very easy.
I like the fact that the messages I need to respond to are organized. I appreciate that this tool makes the process of creating a monthly report very easy.
CONSI don't like the way private messages are archived. It is very cumbersome.
Vendor Response
Hi Sylwia, Thank you for sharing your review! This really means the world to us. We'll take the "Cons" you mentioned, the archived messages, to our hearts - and a list of product updates! If we could be of any help, don't hesitate to let me know. :) Best, Ewa NapoleonCat Team
Replied October 2023
Karol
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
3
Reviewed October 2023
ok
Easy to use for plenty of customers as well as moderators
CONSIt gets overwhelmed quite easily with lots of tickets
Vendor Response
Dear Karol, Thank you for taking the time to review our tool. We're glad to hear you see the collaboration features useful. At the same time, we'd like to apologize for the inconvenience you've experienced. Please let us know via chat what the problem is, and we'll do our best to fix it. Warmly, Kasia
Replied October 2023
Mateusz
Marketing and Advertising, 11-50 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed October 2023
Review
The tool helps maintain appropriate response time. It improves everyday work.
CONSCommon errors and unlinking profiles. Slow performance.
Vendor Response
Dear Mateusz, Thank you so much for sharing your thoughts! We're delighted to hear you've managed to improve your daily work. We strive to quickly address any errors. If you spot anything, just let us know, and we'll do our best to fix it asap :) Warmly, Kasia
Replied October 2023
Szymon
Marketing and Advertising, 11-50 employees
Used weekly for more than 2 years
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed October 2023
NC review
It's quite good but there are a lot of small bugs with statistics data.
PROSEasy usage of this platform. It is clear and intuitive appearance of the application.
CONSbugs, errors, problems with Instagram data, disconnected accounts etc.
Vendor Response
Dear Szymon, Thank you for taking the time to review our tool! We're glad to hear you find NapoleonCat intuitive and easy to use. At the same time, we appreciate your thoughts on bugs and errors, and we'll continue working on enhancing the overall performance of NapoleonCat. Warmly, Kasia
Replied October 2023
Karen
Marketing and Advertising, 11-50 employees
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed February 2022
NapoleonCat
Is the easiest tool I could find to improve community management tasks, especially when there are a lot of comments asking for information and you don't have the budget to hire a sophisticated system or chatbot.
PROSIs very easy to use and saves you a lot of time answering comments and inboxes.
CONSI don't like that I can't respond to comments on Instagram directly to inbox as I can do on Facebook.
Natalia
Marketing and Advertising, 51-200 employees
Used monthly for more than 2 years
OVERALL RATING:
4
EASE OF USE
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed October 2023
Great tool
- many moderation options (reporting, working with tags, daily work- many options with social media reports- receiving weekly reports about certain tags and monthly reports
CONS- not having tiktok analitycs- sometimes profiles are disconnecting
Vendor Response
Hi Natalia, Thank you for sharing your review about NapoleonCat! It really means the world to us! I want to assure you we are working hard to fix the cons you've mentioned. I hope they will be in the past pretty soon. In the meantime, if I can support you in any way, please let me know. Best, Ewa from NapoleonCat
Replied October 2023
Swati
Verified reviewer
Information Technology and Services, 11-50 employees
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2020
Excellent social media tool
Positive experience!
PROSNapoleonCat helps us to manage all our social media accounts from one dashboard. We use it to not only share our content and updates but also to plan our content strategy with one calendar. We really like its Social Inbox feature as we receive a lot of similar customer inquiries. Thanks to NapoleonCat's automatic moderation, we can automate the process of answering those frequently asked questions.
CONSSo far so good. We have not run into any issues and with their strong customer support, I don't envision us having issues.
Vendor Response
Swati, thanks for your review. We appreciate the feedback a lot.
Replied August 2020
Kat
Food & Beverages, 51-200 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed September 2021
So convenient and easy to use to monitor across social platforms
Monitoring comments and replies across major social platforms have never been made easier with NapCat. It's such a time-saver to have them all in one place.
CONSI believe the interface could have been made easier to navigate/user-friendly. I find that at times it was difficult to find a specific comment we wanted to get to.
Barbara
Marketing and Advertising, 2-10 employees
Used weekly for less than 2 years
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
4
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed April 2019
Social Media For Learners
There's a lot of knowledge in the program. It's good for people starting out on social media marketing who need to be self starters.
CONSThe user you assign it to can't be an idiot. It's not idiot-proof. A smart person will do wonders with it though.
Vendor Response
Barbara, thanks for your review. We appreciate the feedback a lot.
Replied April 2019
Anushka
Verified reviewer
Computer Software, 11-50 employees
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed August 2020
It really does manage it all
Detailed reporting I don’t have to worry about my brand performance because NapoleonCat does it for me. It updates me with the statistics of my accounts as well as monitors results for competitors so that my brand is always at the top level.
PROSAll in one inbox The best reason to love NapoleonCat is they have this efficient inbox that can do so much such as managing all your messages, comments and it even offers you automation options to moderate incoming discussions.
CONSIt would be better if NapoleonCat could offer more detailed user demographic statistics for our competitors’ profiles on Instagram. However, we were told it’s not permitted and available in the API so understand it’s just impossible to improve it by them.
Anonymous
11-50 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2018
Very user friendly and support team is great at helping out.
It's an easy way to monitor the social accounts that we have. The support team is superb at answering and helping us figure out any problems.
CONSLoad time on comments can be slow. Not great if you want to see comments by post. Unable to capture all comments on certain ads to send to team if they need feedback.
Artur
Verified reviewer
Marketing and Advertising
Used daily for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed January 2018
I used the trial period and I have to say that it's one of the best tools out there
- Number of features - Many additional data and metrics given - Additional resources and free tools provided by creators
CONS- The price is way too high. With that kind of pricing there is no place for freelancers and people using social media not as a source of income.
Brian
Computer Software, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Finally, a social media tool that lives up to expectations "One social media tool to manage it all"
I'm working in a small marketing team and needed one tool that linked together our social media accounts where I can read & engage with messages / actions without having to switch tabs. I'm really seeing a boost in my efficiency as this single platform allows me to get my work done in less than a few minutes a day.
CONSI don't feel that I've been using it long enough to have found any negatives.
Reasons for switching to NapoleonCat
I needed something less around scheduling posts, and more focused on engaging with users from a single screen.
Anonymous
1,001-5,000 employees
Used weekly for less than 6 months
OVERALL RATING:
3
EASE OF USE
3
VALUE FOR MONEY
3
CUSTOMER SUPPORT
5
FUNCTIONALITY
2
Reviewed February 2018
Fairly easy to use, good with Facebook content, but limited in overall capabilities.
We did use NapoleonCat on two client-facing projects and did gain useful insights on Facebook usage, engagement, content engagement and content posting attributes.
PROSEasy to upload profiles and create projects. Useful data outputs and visualizations. Visuals easy to download. Fairly intuitive to use. Good Facebook data. Attentive customer service.
CONSLimited data sets and capabilities. Really it's only or mostly useful as a Facebook tool. It's not very useful for other social platforms. Historical data is very limited on Twitter.
Jessica
Used weekly for less than 6 months
OVERALL RATING:
4
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
3
Reviewed February 2018
We found Napolean Cat to be very helpful in assisting with finding data analytics for our project,
I liked the ability to adapt visuals of up to date algorithms to my project, allowing me to provide backed evidence to my insights. It was very easy to gather the needed information I was looking for to apply to my client's project, for a very good cost.
CONSWhen using NapoleanCat some of the interfaces within the platforms weren't universal and found ourselves bumping into the wall's of NapoleanCat's limitations a couple times throughout our project.
Paulina
Verified reviewer
Internet, 2-10 employees
Used weekly for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2020
It's just a great time saver!
The tool is very ease to use, but even you have problems with it you can ask for help client service - they are always ready to help. The application is very useful when it comes to manage moderation in social media - you can have everything in one place so checking your profile in SM is just faster more pleasant.
CONSI haven't found anything that I dislike in this software yet.