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Overall Rating
4.6 / 5 (40)
Ease-of-Use
4.5 / 5
Value for Money
4 / 5
Customer Support
4.5 / 5
Functionality
4 / 5
Last Review Written
August 25, 2021
Pros/Cons
  • Pros

  • I like the range of features and filters that Netbase offers in order for my agency to get the more medical focused data we need.
  • There is a real community feel where users of Netbase share use cases and help each other. Customer service is amazing even from the other side of the world.
  • Cons

  • Netbase also stopped offering data to Facebook pages due to privacy issues, which is unfortunate since a lot of patient discussion stems from Facebook support groups.
  • The social listening can be iffy due to API restrictions. Sometimes posts are missed or delayed.
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Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
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Phone Support
24/7 (Live Rep)
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Training
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