--- title: "Octopus CRM Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Octopus CRM. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Octopus CRM is a good fit for you!" source_url: "https://www.softwareadvice.com/marketing/octopus-crm-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Lead Generation Software](https://www.softwareadvice.com/marketing/lead-generation-comparison/) / [Octopus CRM](https://www.softwareadvice.com/marketing/octopus-crm-profile/) / Octopus CRM Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/marketing/octopus-crm-profile/) Reviews [Alternatives](https://www.softwareadvice.com/marketing/octopus-crm-profile/alternatives/) # Octopus CRM User Reviews ## Reviews summary - Overall rating: 4.6/5 - Total reviews: 274 ### Secondary ratings - Ease of use: 4.4/5 - Customer support: 4.4/5 - Value for money: 4.5/5 - Functionality: 4.2/5 ### Rating distribution - 5 stars: 185 reviews (68%) - 4 stars: 71 reviews (26%) - 3 stars: 10 reviews (4%) - 2 stars: 3 reviews (1%) - 1 star: 5 reviews (2%) ### Most mentioned pros - It is an easy tool to use. - I like that it so easy to use, very simple interface and automates my work in sending LinkedIn connections. - best option for the could interested people, could is a new trend in the market and they have been known for this for a while, they have a good pricing option and nice interface ### Most mentioned cons - It’s hard to transfer to this software from another CRM. - I can't get any response from customer support and I am a paying subscriber. - I was forced to upgrade because the lowest version had extremely limited features. Upon upgrading to "premium" I mistakenly clicked the annual option for the upgrade. ## Octopus CRM customer reviews Showing reviews 1-25 of 274 (page 1). ### Automate your LinkedIn reach and engage with a lot! - Overall rating: 5/5 - Reviewer: Ishtiaque K. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 1001-5000 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Absolutely LOVE me my Octopus CRM - It has simplified my outreach strategies and have enabled my LinkedIn profile to have a lot more visitors leading to more credibility in the market. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros The system has its own restrictions in place that does not breach LinkedIn’s engagement policies. That means whenever you are trying to send too many connection requests or messages to people, Octopus will automatically stop you from getting banned on LinkedIn! Also my prospects love personalised connection messages, they love that we are visiting them, endorsing them and then sending them follow up messages to connect with our business too! It’s a must have for any serious salesperson. #### Cons It’s sometimes a little hard to track which people you have engaged with and which you haven’t. I wish it came with its own data visualisation CRM. --- ### Octopus CRM A big plus for growing Linkedin - Overall rating: 5/5 - Reviewer: Geoff C. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: 2-10 employees - Product usage: Used weekly for less than 2 years - Reviewed: July 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. My overall experience with Octopus CRM has been awesome. I will continue to use it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I like the CRM feature and my ability to pick the contacts that I want to interact with. It is also very simple to use. #### Cons Sometimes I forget the process to execute software. There should be something in the program that steers you in the right direction without having to watch a tutorial. --- ### Octopus crm - Overall rating: 3/5 - Reviewer: Joe D. - Verified reviewer: Yes - Industry: Electrical/ Electronic Manufacturing - Company size: 201-500 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2022 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I will not recommend it at all. Not user friendly #### Ratings breakdown - Ease of use: 2/5 - Value for money: 1/5 - Customer support: 3/5 - Functionality: 3/5 #### Pros Best thing about this software is the KPIs and the categorization that has for stats performance #### Cons The worst thing about it cant do specific templates and the worst when to close a ticket, many things system force to go through before closing or resolving. Resolving tickets stays for days in the pool that doesnt make any sense to keep them there. --- ### Octopus CRM as one of the best Lead Generation platforms for LinkedIn - Overall rating: 5/5 - Reviewer: Krystian K. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. In overall, I am very satisfied with the OctopusCRM and I will be using it myself and recommend to all my clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The platform is cloud-based, so all the data is kept on the servers. You can access the software on any computer by installing the Chrome extension. Functionalities are easy to use and user friendly. #### Cons That you need to start every action manually. It would be amazing to have some automation here, that will automatically start every day. --- ### Fits the bill perfectly for me... - Overall rating: 5/5 - Reviewer: Doug B. - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I was looking for a solution to semi-automate the building of my network on LinkedIn. I wanted to be able to create scripts for how I would reach out, control who was being reached out to, and be able to automate some of the process of connecting. Since I have started, I have grown my network by about 500 connections and this in only after a few weeks of working the system. I'm very happy with it. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros I like that it's pretty easy to use and mostly automates the job of building my network on LinkedIn. Was never really interested in something that was a total automation where I couldn't control who and when it was connecting, so this software was perfect for me. #### Cons Some of the features are not exactly obvious about how they work, so you have to do the trainings to learn how to use them, but once you understand how they work, they are pretty easy to use. --- ### LinkedIn Supercharger - Overall rating: 5/5 - Reviewer: Dmitriy S. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I save almost 3 hours a day on new connections, endorsing profiles, etc. Now it's fully automated. I spend around 10 minutes a day to launch activities. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Totally happy with Octopus CRM. I managed to boost my LinkedIn profile and increased the number of 1st connections from 2.5k to 5.5k in one month. I use it daily: make visits, connections, endorsements every day. From time to time I do cold messaging. I tried many other similar services but Octopus is the best for me. The almost ideal combination of features and price. #### Cons Messages automation can be better. I wish to have a total 4-5-steps messaging automation. It would be great to have something like a schedule to launch connections and other processes from time to time. #### Reasons for choosing Octopus CRM Better UI, more automation #### Reasons for switching to Octopus CRM Better UI, more automation --- ### Amazing CRM Addin for Chrome - Overall rating: 5/5 - Reviewer: Marc K. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros This is super easy to use and very effective. #### Cons I feel like the pieces lacking in this software are actually limitations of the LinkedIn platform. This is a great tool. If I'm pushed, maybe something to be used outside of Chrome #### Reasons for choosing Octopus CRM I was doing this work manually and this supersized my output --- ### Saves me time - Overall rating: 4/5 - Reviewer: Patrik S. - Verified reviewer: Yes - Industry: Accounting - Company size: 1001-5000 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very positiv! #### Ratings breakdown - Ease of use: 4/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros The fact that it can help me do tasks (sending personalized invitations) automatically so that I can do other productive tasks. #### Cons It´s a bit tricky to set up flows, I would like to set up a flow that first sends invitations, the waits a couple of days, then sends a message and so on... --- ### Easy way to manage LinkedIn action - Overall rating: 5/5 - Reviewer: José O. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Octoplus easy me the way to interact en LinkedIn , expanding possibilities in expand my network and reach them after #### Ratings breakdown - Ease of use: 5/5 - Functionality: 4/5 #### Pros The help that the software provide for daily task , allowing me to increase my SSI with less effort. Very Friendly interface to work with #### Cons A good improvement to launch will be automated task --- ### Excellent Solution for Expanding Your LinkedIn Network - Overall rating: 5/5 - Reviewer: Nathan I. - Verified reviewer: Yes - Industry: Publishing - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Octopus CRM has helped me expand my network of like-minded and backgrounded entrepreneurs, many of whom I have connected with offline and am now actively working with. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Funnel feature that automatically moves individuals from one interaction to another is key for my continued engagement with connections on LinkedIn. #### Cons I would like to see a feature where Octopus CRM invites connections to 'follow' my company page automatically (can click a follow link from the message) rather than the two step process that must be gone through where I send a message and the recipient has to go to my company page and then click the follow button. --- ### Octopus CRM Review - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: June 2021 - Review source details: This review was submitted organically. No incentive was offered Overall its wonderful experience managing business with the CRM/Software. I definitely recommend it for my friends and contacts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Contacts/ Customers love to get personalized messages, they love their endorsement follow up messages. #### Cons Little bit problematic in managing contact while emailing and sending other communication --- ### Octopus does what they promesss - Overall rating: 5/5 - Reviewer: Pablo v. - Verified reviewer: Yes - Industry: Environmental Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: September 2021 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I was looking for an affordable and simple way to mass prospecting Linkedin. Octopus is a very good short-term option. It is not precisely a CRM, but it helps a lot to keep track of your prospecting efforts. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Octopus meets the expectations of what they offer: automatize four things when prospecting Linkedin: Connect, Message, Visit and Endorse. It really simple, no training needed, in few minutes one can start prospecting. #### Cons Limited flexibility to edit pipelines and prospects labeling #### Reasons for choosing Octopus CRM Price and simplicity #### Reasons for switching to Octopus CRM Costs --- ### A great help - Overall rating: 4/5 - Reviewer: Andres v. - Verified reviewer: Yes - Industry: Human Resources - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As a recruiter, it is very important for me to be able to send a large number of messages or add many specific contacts. It helped me a lot in achieving a higher volume of sent messages, which improved my candidate sourcing process. It is very easy to use, and that is very important #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros This tool helped me a lot in the growth of my LinkedIn network. It would be very useful to have personalization tools in message sending #### Cons it would be very useful to add search functions that LinkedIn free does not provide, as well as customization in the automation of sending messages #### Reasons for choosing Octopus CRM When I did the free trial I liked it a lot, and when they offered a great discount I could take advantage of it (I'm from Argentina and the USA Dollar is a very expensive currency here) #### Reasons for switching to Octopus CRM it was very expensive, and the user support was very bad --- ### Very Good - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Packaging and Containers - Company size: 51-200 employees - Product usage: Used daily for less than 2 years - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered Excellent! The best. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Much easier & Simpler than LinkedIn Helper. #### Cons Compaigns can only send message, not attachment or pictures. Compaigns management is not very idea. #### Reasons for switching to Octopus CRM Simpler, easier. --- ### Great option, wish it were a bit more! - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Computer Software - Company size: Self-Employed - Product usage: Used daily for less than 6 months - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I'm just trying to connect with more people in my industry and it's been great with a greater than 50% connect rate #### Ratings breakdown - Ease of use: 5/5 - Value for money: 3/5 - Functionality: 4/5 #### Pros It is the easiest to use of all the others I tried. I like the separate tab and the status indicator. Super easy to use, set and forget. #### Cons It seems to decide on it's own when I've reached the limit for visits, which I don't believe LinkedIn limits. So I wish it would allow unlimited visits. It's also not always "smart" when it comes to parsing names. Some people add an emoji before their name or have a two name first name. It allows you to edit, which is nice - but I wish it were slightly smarter. It does change all caps names to case caps. --- ### I had used other softwares - Overall rating: 5/5 - Reviewer: Javier F. - Verified reviewer: Yes - Industry: Financial Services - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Its been good but i am wanting the features i mentioned above as this would make it easier for us to use #### Ratings breakdown - Ease of use: 2/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros the ability to be able to engage more with the prospects by being able to insert things like their title, company and even endorse their skills #### Cons I dont like how you have to mannually go to each message and select how many you want to send. It would be a massive massive improvement if you could set a delay on when the message sent and therefore have the whole funnel completely automated For example step send connection. Step 2 send 3 days later. Step 5 send 3 days later etc. That would be fantastic....you can do this automation on other software The second thing would be really good if you could group all steps under one funnel. This would make it really easy to split test and create seperate funnels . You would have a really valuable CRM and would be a fetaure i would pay extra for. #### Reasons for switching to Octopus CRM the other software did not allow it to endorse people. --- ### Cheap alternative to better solutions - Overall rating: 1/5 - Reviewer: Christoph S. - Verified reviewer: Yes - Industry: Computer Software - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 3/5 - Customer support: 5/5 - Functionality: 3/5 #### Pros - Eays to use: The product is easy to use and you can get connections fairly easy. - Cloud based: It is secure because it is cloud-based #### Cons - Import restrictions: You are not able to import more than 1.000 contacts at once. - No additional customization: There is no way for you to use custom tags in the connection request, only the predefined ones. That is a huge problem because it really restricts the personalization you can do - No inbox feature: To get back to replies you have to go into LinkedIn. An the LinkedIn inbox sucks. --- ### Best Linkedin Automation Software - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Writing and Editing - Company size: Self-Employed - Product usage: Used weekly for less than 12 months - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 4/5 #### Pros It is very easy to import users and create messages in this software. It is the most intuitive out of the 3 options I've tried. #### Cons I wish users were automatically moved to the next step in a campaign, instead of having to forward them. I also would appreciate more personalization options for messages, particularly an industry tag. #### Reasons for choosing Octopus CRM It is the easiest to use out of all the comparable products I've tried. #### Reasons for switching to Octopus CRM Other products were glitchy and caused problems with Linkedin. --- ### Highly recommend for relationship building - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Professional Training & Coaching - Company size: 2-10 employees - Product usage: Used weekly for less than 12 months - Reviewed: June 2020 - Review source details: This review was submitted organically. No incentive was offered No complaints, I've already recommended it to several people. So happy I happened to find it. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Very easy to set-up and get going. Love that I can reach tons of people at a time; saves TONS of time, and you have the ability to customize messages with certain keys. #### Cons Just wish there were more filterable/reviewable columns, such as Title and Company, so that when you're going through your imported list, you can delete or prioritize based on your targets. --- ### Helps build connections - Overall rating: 5/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Construction - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. I think it is worth it. I have tripled my connections and following in less than an hour a day in the last month. Well minutes a day for the CRM and then an hour with proper followup. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I use this product to build my connections and presence on Linkedin. It has been easy and works great with the automation features. #### Cons Drip funnels still confuse me a bit but that more on me and less the software. #### Reasons for choosing Octopus CRM Referral from a respected associate. --- ### Taking outbound sales lead gen into our own hands - Overall rating: 5/5 - Reviewer: Damian P. - Verified reviewer: Yes - Industry: Computer Software - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. really excellent! Went from outsourcing our lead gen to 3rd party companies with very underwhelming results . We now have a solid sales pipeline which we built ourselves with using octopus #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros - Super easy to use in collaboration with linkedin sales nav. - Really easy to organise and maintain solid sales pipelines - Great way to find new target industries - Super easy to manage team performance - Great development model (new tools all the time) - Customer support team very responsive #### Cons Was a little clunky when i started using it but now the process is much more streamlined Would like to be able to view my dashboard/ organise other campaigns while one is working #### Reasons for switching to Octopus CRM Product - Lead generation using teams of people in India Underwhelming results as very specific product pitch --- ### A Time Saver!! - Overall rating: 5/5 - Reviewer: Jennie R. - Verified reviewer: Yes - Industry: Insurance - Company size: 2-10 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. As a recruiter, Octopus has streamlined the way I contact prospects. I used to spend all day looking at profiles and connecting and would have to maintain lists of people I wanted to talk to then wait for their connection acceptance to send a message. With Octopus I can send out connections to the filtered group of people of my choosing, Octopus adds them to a separate message list once we've connected and I can message hundreds with the click of one button. This has saved me so much time! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Functionality: 5/5 #### Pros I love how easy it is to use Octopus. There are plenty of tutorial videos that make it easy to understand how to properly use the software. Very user friendly. #### Cons I wish there was more information about the dashboard page and the statistics shown there. I see the bar graph, but wonder what each value is and how I can improve my numbers. --- ### I love my Octopus - Overall rating: 5/5 - Reviewer: Ruth B. - Verified reviewer: Yes - Industry: Marketing and Advertising - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Very easy to use. Uncomplicated, and it doesn't take long. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 4/5 #### Pros Octopus is so easy to use, and, it saves me so much time. And, it is very affordable so I can use month after month. #### Cons I am only missing one feature... to withdraw old invitations. Maybe it's coming? #### Reasons for choosing Octopus CRM The price suited me. The ease of operation, and the time to finish each job is also very reasonable. --- ### Best help for Linkedin Prospecting - Overall rating: 5/5 - Reviewer: Aitor T. - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: November 2020 - Review source details: This review was submitted organically. No incentive was offered It is helping us to prospect faster and also with higher quality and monitoring, through the automation of the process and its better control. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros It is very easy to use and very intuitive, and helps to automate the prospecting process #### Cons It would be nice to be able to see the number of users of a list prior to its sending in each campaign. You can also see from the Dashboard the messages or contacts that have answered the messages, click on the number of replies and see the names and surnames from there to be able to move them to other campaigns. It would also be nice to be able to choose users who have not replied to connections or messages and to be able to move them one step back in the campaigns or in the funnel. --- ### Overall a good product that works for what is needed. - Overall rating: 4/5 - Reviewer: Verified Reviewer - Verified reviewer: Yes - Industry: Information Technology and Services - Company size: 51-200 employees - Product usage: Used daily for less than 6 months - Reviewed: June 2020 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. A good solution that fulfils the main need I had: Automate the reach out to contacts and send connection requests. #### Ratings breakdown - Ease of use: 4/5 - Value for money: 4/5 - Functionality: 3/5 #### Pros It really automates the process of contacting and sending Linkedin connections requests. #### Cons The contacts management is a bit difficult if you want to move contacts from one campaign to another. ## More reviews [Next reviews](https://www.softwareadvice.com/marketing/octopus-crm-profile/reviews/?page=2) --- Octopus CRM Reviews, Pros and Cons - 2026 Software Advice