Ratings Breakdown
User Reviews Overview
Feature Ratings
Ease-of-use
4.0 / 5
Value for Money
4.0 / 5
Customer Support
4.0 / 5
Functionality
4.0 / 5
Pros
"The feature to see how many people opened and/or clicked on my newsletters give me the ability to see what my clients are interested in."
"For the money I can’t think of anything that works for me. "
"Professional looking. Nothing more. Rep did not even know how to import more than half of my database and told me I had to manually enter each address. "
Cons
"The design capabilities seem limited. I would prefer it to give me more abilities to customize my newsletters."
"I honestly don't have anything negative to say about this company or software. It's been super helpful. "
"The price is high but I think that it's worth the cost to automate a lot of my client communication. "
OutboundEngine Reviews
Filter by:
April 2020
Anonymous
Company Size: 11-50 employees
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
April 2020
Hassle-Free email service
So far we've had a great experience with the platform. 10/10 would recommend for the promotional products industry.
Pros
Good customer service. Emails are scheduled for you. Able to see client interactions. iOS App and reports
Cons
Reporting could improve but the basics are there.
Reasons for Choosing OutboundEngine
Industry specific solution.

Response from OutboundEngine
Replied June 2020
We are glad that you had a great experience with the platform. We love helping our customers achieve their goals and provide them with the best customer experience possible. Thank you for your comment regarding reporting. We are truly interested in hearing constructive feedback and try to remain productive in implementing changes. Thank you again for your review! Best, The OutboundEngine Team
July 2020
Ben from WNY Holdings LLC
Company Size: 11-50 employees
Industry: Marketing and Advertising
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
Professional, customizable content
It's being used in our marketing department to lighten the load of the marketing team and make sure we stay in touch with our clients even when things are tight and we don't have a lot of time. The content is relevant and customers seem to enjoy it. We've been able to customize the content around feedback we get from clients, which has been really helpful, since we're able to know what they want.
Pros
I love the appearance of the content, it's very professional. My clients seem to be interested and the content is relevant to our target market. I also like how the campaigns can be customized, that way we can make sure our content is what our clients want.
Cons
It's a little bit costly for what you're getting, but I think it's overall worth it.

Response from OutboundEngine
Replied August 2020
Thank you for your valuable review! We are thrilled that you and your clients found our content to be relevant, enjoyable and professional. We are here to help you effortlessly connect with your target audience and impress them with top-notch content. Please reach out if you need any assistance in the future. Best, The OutboundEngine Team
April 2018
Danielle from Danielle Lazier + Associates
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
3.0
Customer support
4.0
Functionality
3.0
April 2018
Good program for email blasts
Helpful with my newsletter blasts
Pros
The feature to see how many people opened and/or clicked on my newsletters give me the ability to see what my clients are interested in.
Cons
The design capabilities seem limited. I would prefer it to give me more abilities to customize my newsletters.

Response from OutboundEngine
Replied June 2019
Hi Danielle, Thanks so much for sharing your experience with OutboundEngine! While we do use a template to guide email newsletter creation, we have a few options in the application to allow you to customize them. Feel free to contact our customer success team from 8 am - 6 pm M-F CST at 888-988-5526 or support@outboundengine.com -- they'd love to help! Thanks, OutboundEngine (888) 988-5526 support@outboundengine.com
June 2020
Sarah from Affordable Healthcare 123 Tees
Company Size: 1 employee
Industry: Apparel & Fashion
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
4.0
Customer support
5.0
Functionality
5.0
June 2020
Superior Customer Service and Straightforward Program
Pros
Superior customer service team, and the program itself is very easy to use! I've had no issues so far and the customer service team is always available when I need them. The program has saved me a ton of time with writing content; since I'm running my company alone (for the most part) I don't always have time to generate content, update social media, or reply to clients. OutboundEngine does all that for me!
Cons
I honestly don't have anything negative to say about this company or software. It's been super helpful.

Response from OutboundEngine
Replied June 2020
Thank you for leaving such a positive review about our service! We are thrilled that you found our customer service team and the program superior. Here at OBE, we take pride in saving our clients time and money by providing them with high-quality content for their marketing channels. Thank you for taking your time to highlight this on your review. Please let us know if you ever need assistance in the future. Best regards, The OutboundEngine Team
March 2020
Anna from Education
Company Size: 2-10 employees
Industry: Consumer Services
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
March 2020
Helps me stay engaged with clients
Pros
Great for keeping my social media feeds active and staying engaged with my database. I thought the articles and content was the best out of my options and want to save time. I really like the content of the material and the fact that my content is unique to my clients.
Cons
Nothing, I really have enjoyed everything about it.

Response from OutboundEngine
Replied June 2020
Thank you for leaving a positive review. We are thrilled that our product helps you to stay engaged with your clients and that you found our content to be the best out there! Here at OBE, we take pride in helping our customers achieve their goals with our high quality products and services. Thank you for being a valuable customer. Best, The OutboundEngine Team
January 2021
Preston from RVA Elite Realtors
Company Size: 2-10 employees
Industry: Real Estate
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
January 2021
Pushy Sales team and Sales Manager who is a waste or protoplasm ....
This was the most unprofessional experience both with the sales team and the manager. On a Wednesday of the same week, we had the sales call. i was led to believe the could be my one-stop-shop. 2 days later as the bring me onboard, the truth comes out. I asked to stop process only minutes into it. They seem to feel that even though I stopped it before we got started, they want me to pay $$$$$ thousands
Pros
ZIP, ZILCH, NADA, NOTHING, ZERO, NOT A THING,
Cons
There was nothing impressive when after 15 minutes of what they call "onboarding" when I find that what was sold to me, they could not deliver without me also using another 3rd party they recommend. Using them and another 3rd party; Homefinder.com made no since. If one failed, so goes the other. I told them during the sales call, "I needed a 1 stop shop"

Response from OutboundEngine
Replied March 2021
We are sorry that you feel this way about our services. While no company is perfect, we stand behind our product and our employees and have 10,000 satisfied customers. We will be happy to clear up misunderstandings if you reach out to us at feedback@outboundengine.com. Thank you! Best, The OutboundEngine Team
November 2019
Bruce from The Real Estate Firm
Company Size: 11-50 employees
Industry: Real Estate
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
November 2019
Stay Away...very expensive for simply sending out basic emails
Terrible.
Pros
Professional looking. Nothing more. Rep did not even know how to import more than half of my database and told me I had to manually enter each address.
Cons
First one must understand the salesperson will tell you repeatedly upfront the service is monthly and you can stop whenever you would like. Once you join and try to cancel then you suddenly are told you have a yearly service. Their are monthly programs but NOT yours. Secondly, the service is sophomoric at best and simply a blank template sent to YUOR database twice a month for hundreds of dollars a month that you apparently can’t cancel for 1 year. Third and finally, this is supposedly for real estate professionals. If so, then it is understand this is a relationship business and as a professional I must bring value to my customers and the day I don’t they can cancel. I have had customers cancel for various reasons and have come back for the simple fact I allowed them to cancel and that I bring value and honesty to them. Desperate people and companies that need the money because they consider each sale as one and done will never allow such. Governor yourself wisely. I would suggest look elsewhere.
October 2017
Bill from Taylor & Associates Insurance Agncy
Company Size: 2-10 employees
Industry: Insurance
Time Used: More than 2 years
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
October 2017
People there are great. Used customer service several times with very high service every time.
Content for my social media and a newsletter email for my clients.
Pros
Content is good and the delivery is great. They do both email newsletters and social media posting to the top major ones.
Cons
You cannot customize the content. It would be useful to have some more control of the details of the content.

Response from OutboundEngine
Replied March 2020
Thank you so much for sharing your feedback! We are glad you were satisfied with our email marketing and social media services. We are a growing company and your feedback is extremely valuable so we can continually improve our services. Best, The OutboundEngine Team
July 2020
Natalie from Digital Career Change
Company Size: 2-10 employees
Industry: E-Learning
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
July 2020
Streamlined Marketing Done for Me
Pros
It's very user-friendly and I feel comfortable using it. My account manager was very helpful and the implementation went smoothly. It does all of my marketing tasks practically for me, which is terrific! My clients enjoy the content and many have even reached out to me about it.
Cons
Not many cons to discuss! Ideally, the price would be lower.

Response from OutboundEngine
Replied August 2020
We appreciate you taking the time to leave your positive feedback! Here at OBE, we strive to provide our customers with the best service to take marketing efforts off your shoulders. We are glad that you enjoyed your interactions with your account manager and that your clients appreciate the content we produce. Thank you for being a valued customer. Please reach out to us if you have any questions in the future. Best, The OutboundEngine Team
October 2017
James
Time Used: Less than 12 months
Review Source: GetApp
Ease-of-use
3.0
Value for money
3.0
Customer support
5.0
Functionality
4.0
October 2017
February 2020
Melissa from Melissa Williams Consulting
Company Size: 2-10 employees
Industry: Marketing and Advertising
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Quality and Innovative Newsletters
Pros
Outboundengine provides quality and innovative newsletters; I don't have the time to generate quality content because my clients often take away my focus from marketing for my own company. Interaction with OBE staff was relatively easy and I liked the product offerings. The newsletter quality allows me to customize pieces of it with my own editorial content.
Cons
Price. Not cheap.

Response from OutboundEngine
Replied March 2020
Thank you so much for sharing your positive experience with OutboundEngine! We strive to deliver the highest quality of service for the best price. We are glad you were satisfied with our customer service and newsletter quality. Please reach out if you need any assistance in the future. Best, The OutboundEngine Team
January 2020
Emily from Emily Young, Independent Consultant
Company Size: 1 employee
Industry: Online Media
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
January 2020
Social media freelance consulting
It helps me reach new and existing clients without having to hire more employees. This is very beneficial as an independent consultant and small business owner.
Pros
It has helped me automate my outreach and some of my social media tactics. I can reach more potential clients for my freelance/independent consulting social media business without having to hire additional employees. It's easy to use and customer service people are readily available.
Cons
The price is high but that's the only negative.

Response from OutboundEngine
Replied January 2020
Response: Thanks for sharing! We're glad you enjoyed your experience with OutboundEngine. If you have any further feedback to share, please email us at feedback@outboundengine.com.
October 2017
Shelley from Town and Mountain Realty
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
4.0
Value for money
4.0
Customer support
5.0
Functionality
3.0
October 2017
I have helped agents set up and use this program to help them keep up with Social Media posting.
Pros
I like that once you set it up you don't really have to think about it much more after that and it automatically sends out content at specified times for you.
Cons
I really do not like that it sends the same content out for different customers, it doesn't let you customize the articles themselves to add you own flair to it either.
May 2016
Heather from Affiliated Brokers Insurance
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Customer support
5.0
May 2016
Great Program that creates our newsletters for us!
Outbound Engine creates our newsletters for us, giving us time to take care of business. Newsletters look professional and content is all relevant to our insurance business.
February 2020
Phoebe from Plates for the Planet
Company Size: 2-10 employees
Industry: Events Services
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
February 2020
Greatly Improved Client Communication
Pros
This software helps me hit a specific target group while saving me a lot of time. OBE was the only source I knew of that did this at the time, but it has saved me time and has been great to use.
Cons
The price is high but I think that it's worth the cost to automate a lot of my client communication.

Response from OutboundEngine
Replied March 2020
Thank you for taking your time to leave a review for OutboundEngine! We strive to deliver the highest quality of service that saves our clients time and improves their results. We are glad you were satisfied with our services and products. Please reach out if you need any assistance in the future. Best, The OutboundEngine Team
July 2020
GWEN from Berkshire Hathaway Home Services Woodmont Realty
Company Size: 10,000+ employees
Industry: Real Estate
Time Used: Less than 6 months
Review Source: Capterra
Ease-of-use
1.0
Value for money
1.0
Customer support
1.0
Functionality
1.0
July 2020
Worst ROI product I’ve Used
Hated every minute...including the pushy sales team.
Pros
For the money I can’t think of anything that works for me.
Cons
Very impersonal. The campaign was to help my career but it is so generic it does not help.

Response from OutboundEngine
Replied August 2020
While no company is perfect we stand behind our product and our employees and have 10,000 satisfied customers. We are truly interested in hearing constructive feedback but from the tone of this review it appears that this was not a good fit for either of us. Please reach out to us at feedback@outboundengine.com with your further feedback or questions. Best, The OutboundEngine Team
October 2016
bobby from isdc
Time Used: Free Trial
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
October 2016
great social media tool
Great social media tool. It makes managing my social media posts and interactions easy and automated.