Hassle-Free email service

So far we've had a great experience with the platform. 10/10 would recommend for the promotional products industry.

Pros

Good customer service. Emails are scheduled for you. Able to see client interactions. iOS App and reports

Cons

Reporting could improve but the basics are there.

Professional, customizable content

It's being used in our marketing department to lighten the load of the marketing team and make sure we stay in touch with our clients even when things are tight and we don't have a lot of time. The content is relevant and customers seem to enjoy it. We've been able to customize the content around feedback we get from clients, which has been really helpful, since we're able to know what they want.

Pros

I love the appearance of the content, it's very professional. My clients seem to be interested and the content is relevant to our target market. I also like how the campaigns can be customized, that way we can make sure our content is what our clients want.

Cons

It's a little bit costly for what you're getting, but I think it's overall worth it.

Good program for email blasts

Helpful with my newsletter blasts

Pros

The feature to see how many people opened and/or clicked on my newsletters give me the ability to see what my clients are interested in.

Cons

The design capabilities seem limited. I would prefer it to give me more abilities to customize my newsletters.

Superior Customer Service and Straightforward Program

Pros

Superior customer service team, and the program itself is very easy to use! I've had no issues so far and the customer service team is always available when I need them. The program has saved me a ton of time with writing content; since I'm running my company alone (for the most part) I don't always have time to generate content, update social media, or reply to clients. OutboundEngine does all that for me!

Cons

I honestly don't have anything negative to say about this company or software. It's been super helpful.

Helps me stay engaged with clients

Pros

Great for keeping my social media feeds active and staying engaged with my database. I thought the articles and content was the best out of my options and want to save time. I really like the content of the material and the fact that my content is unique to my clients.

Cons

Nothing, I really have enjoyed everything about it.

Not a good option

Nothing right now is being solved for us, extremely un happy with this service.

Pros

The posting for us on social media is the best feature for us. With that being said that was also one of the problems.

Cons

We signed up with Outbound Engine with high hopes they would help us grow and post content for us. Thinking they would be able to do what they say they could, we signed a 1 year deal. After using them now for 4 months we are very unhappy with the product they offer! The content they post is not relevant and we have not gotten one lead from the service. We are stuck using them even thought the service is terrible, because we signed a 1 year contract. I would recommend going with another company.

Stay Away...very expensive for simply sending out basic emails

Terrible.

Pros

Professional looking. Nothing more. Rep did not even know how to import more than half of my database and told me I had to manually enter each address.

Cons

First one must understand the salesperson will tell you repeatedly upfront the service is monthly and you can stop whenever you would like. Once you join and try to cancel then you suddenly are told you have a yearly service. Their are monthly programs but NOT yours. Secondly, the service is sophomoric at best and simply a blank template sent to YUOR database twice a month for hundreds of dollars a month that you apparently can’t cancel for 1 year. Third and finally, this is supposedly for real estate professionals. If so, then it is understand this is a relationship business and as a professional I must bring value to my customers and the day I don’t they can cancel. I have had customers cancel for various reasons and have come back for the simple fact I allowed them to cancel and that I bring value and honesty to them. Desperate people and companies that need the money because they consider each sale as one and done will never allow such. Governor yourself wisely. I would suggest look elsewhere.

People there are great. Used customer service several times with very high service every time.

Content for my social media and a newsletter email for my clients.

Pros

Content is good and the delivery is great. They do both email newsletters and social media posting to the top major ones.

Cons

You cannot customize the content. It would be useful to have some more control of the details of the content.

Streamlined Marketing Done for Me

Pros

It's very user-friendly and I feel comfortable using it. My account manager was very helpful and the implementation went smoothly. It does all of my marketing tasks practically for me, which is terrific! My clients enjoy the content and many have even reached out to me about it.

Cons

Not many cons to discuss! Ideally, the price would be lower.

Quality and Innovative Newsletters

Pros

Outboundengine provides quality and innovative newsletters; I don't have the time to generate quality content because my clients often take away my focus from marketing for my own company. Interaction with OBE staff was relatively easy and I liked the product offerings. The newsletter quality allows me to customize pieces of it with my own editorial content.

Cons

Price. Not cheap.

Social media freelance consulting

It helps me reach new and existing clients without having to hire more employees. This is very beneficial as an independent consultant and small business owner.

Pros

It has helped me automate my outreach and some of my social media tactics. I can reach more potential clients for my freelance/independent consulting social media business without having to hire additional employees. It's easy to use and customer service people are readily available.

Cons

The price is high but that's the only negative.

Pushy Sales team and Sales Manager who is a waste or protoplasm ....

This was the most unprofessional experience both with the sales team and the manager. On a Wednesday of the same week, we had the sales call. i was led to believe the could be my one-stop-shop. 2 days later as the bring me onboard, the truth comes out. I asked to stop process only minutes into it. They seem to feel that even though I stopped it before we got started, they want me to pay $$$$$ thousands

Pros

ZIP, ZILCH, NADA, NOTHING, ZERO, NOT A THING,

Cons

There was nothing impressive when after 15 minutes of what they call "onboarding" when I find that what was sold to me, they could not deliver without me also using another 3rd party they recommend. Using them and another 3rd party; Homefinder.com made no since. If one failed, so goes the other. I told them during the sales call, "I needed a 1 stop shop"

I have helped agents set up and use this program to help them keep up with Social Media posting.

Pros

I like that once you set it up you don't really have to think about it much more after that and it automatically sends out content at specified times for you.

Cons

I really do not like that it sends the same content out for different customers, it doesn't let you customize the articles themselves to add you own flair to it either.

Great Program that creates our newsletters for us!

Outbound Engine creates our newsletters for us, giving us time to take care of business. Newsletters look professional and content is all relevant to our insurance business.

Worst ROI product I’ve Used

Hated every minute...including the pushy sales team.

Pros

For the money I can’t think of anything that works for me.

Cons

Very impersonal. The campaign was to help my career but it is so generic it does not help.