# Outreach Software Overview 2026 - Features & Pricing > Review of Outreach Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/marketing/outreach-profile --- [Home](https://www.softwareadvice.com/) / [Sales Engagement Platform Software](https://www.softwareadvice.com/crm/sales-engagement-comparison/) / Outreach Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/live-chat/outreach-profile/reviews/)[Alternatives](https://www.softwareadvice.com/live-chat/outreach-profile/alternatives/) # Outreach 2026: Benefits, Features & Pricing Updated May 27, 2026 Written by [Bruno Peláez](https://www.softwareadvice.com/resources/author/bruno-pelaez/) Senior Content Analyst Edited by [Parul Sharma](https://www.softwareadvice.com/resources/author/parul-sharma/) Editor Wondering if Outreach is right for your organization? Our Sales Engagement Platform Software selection experts can help you in 15 minutes or less. On this page - Our Summary - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - Key Sentiments - User Reviews - Frequently Asked Questions - Popular Comparisons ## Our Summary Outreach 4.4 [(311)](https://www.softwareadvice.com/live-chat/outreach-profile/reviews/) Pros: - Salesforce integration - Sequence templates Cons: - User interface complexity - Customer support Pricing Pricing available upon request ### What is Outreach: OutReach is a sales enablement platform that helps teams increase the number of sales they close and analyze their processes. It comes with tools to automatically send pre-built emails, log sales calls, and manage sales tasks and the team’s overall revenue strategy. OutReach offers varied features to increase the number of long-term relationships with customers. ### Why we like Outreach: OutReach is a lead management tool that doubles as a business insight engine with its reporting and analytics features. User reviews indicate it excels as a performance management tool for sales team managers and executives. Users also appreciate OutReach’s functionality, giving it a score of 4.4 out of 5 stars. ### Who should use Outreach: OutReach is a reliable tool for sales teams that want to boost efficiency in the sales process and better connect with leads and existing customers. Many of OutReach’s reviewers come from smaller or midsized companies—47% hail from organizations with between 51 and 200 employees. But 11% come from larger companies with 1,001 to 5,000 employees, and another 11% come from those with 10,000 or more. Wondering if Outreach is right for your organization? Our Sales Engagement Platform Software selection experts can help you in 15 minutes or less. ## Outreach User Interface ## Popular Outreach Alternatives Main Product Outreach 4.4 [(311)](https://www.softwareadvice.com/live-chat/outreach-profile/reviews/) Ratings Breakdown - 4.20Ease of use - 4.24Value for money - 4.13Customer support - 4.42Functionality Pricing Available upon request Get Price Alternative Product [Slack](https://www.softwareadvice.com/remote-support/slack-profile/) 4.7 [(24119)](https://www.softwareadvice.com/remote-support/slack-profile/reviews/) Ratings Breakdown - 4.61Ease of use - 4.55Value for money - 4.43Customer support - 4.56Functionality Pricing Starting at $8.75 per month Get Price Alternative Product [Salesforce Sales Cloud](https://www.softwareadvice.com/product/2764-Salesforce/) 4.4 [(18785)](https://www.softwareadvice.com/product/2764-Salesforce/reviews/) Ratings Breakdown - 3.99Ease of use - 4.05Value for money - 4.13Customer support - 4.38Functionality Pricing Starting at $25.00 per month Get Price Alternative Product [Substrata Q](https://www.softwareadvice.com/sales-performance-management/substrata-scip-profile/) 4.9 [(166)](https://www.softwareadvice.com/sales-performance-management/substrata-scip-profile/#reviews) Ratings Breakdown - 4.95Ease of use - 4.86Value for money - 4.83Customer support - 4.90Functionality Pricing Available upon request Get Price ## Outreach Overview Outreach is a sales execution platform designed for intelligent revenue workflows. It gives teams the tools needed to design, execute and continuously improve a revenue strategy that is disciplined, achievabl and optimized for every stage of the customer journey. Outreach empowers teams to build quality pipelines by ensuring operators get the right message to the right prospect at the right time. Teams can grow, organize and manage books of business and find every opportunity. The platform enables sellers to align with buyers and sell with confidence. With Outreach, admi... nistrators can guide every customer interaction with real time data insights to improve deal health and minimize any risks to deals closing. Teams can use data to continuously scale what works and change what doesn't through targeted coaching, best practice workflows and real time support. Supervisors can predict revenue outcomes accurately and build an informed and achievable revenue plan through data-driven forecasting and actionable customer insights. Stakeholders can also use outreach to drive engagement and guidance along the entire customer journey with data insights. ## Outreach Pricing and Plans Starting price: Connect with an advisor for pricing Free Trial Free Version Engage Pricing available upon request Plan includes: - Custom Quote Available - Templates & Snippets - Sequences Call (Voice package) Pricing available upon request Plan includes: - Integrated Sales Dialer - Live Call Monitoring - Custom Call Dispositions - AI-Powered Call Summary + Q&A Meet Pricing available upon request Plan includes: - Real-Time Call Recording + Transcription - AI-Powered Smart Meeting Assist - Automated Summary + Action Items - Comprehensive Search, Playlists + Clips Deal Pricing available upon request Plan includes: - AI-Powered Smart Deal Assist - Deal Health Score - Deal Grid - Deal Overview with Activity History Forecast Pricing available upon request Plan includes: - Pipeline Dashboard - Forecast Rollup - AI-Projection - Scenario Planning Amplify Pricing available upon request Plan includes: - AI Deal Agent - AI Research Agent Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Outreach Features Drawn from insights across 311 verified reviews, we've outlined Outreach's best and worst rated features and how they stack up against the average rating. Outreach's score Category average Outreach's Best Rated Features Task Management 4.77 4.21 category average Interaction Tracking 4.73 4.23 category average Activity Dashboard 4.67 4.31 category average Outreach's Worst Rated Features Auto-Dialer 3.45 3.63 category average Calendar Management 3.59 3.62 category average Third-Party Integrations 4.0 4.19 category average - Popular features found in Sales Engagement Platform Business Process Automation Calendar Management Campaign Management Communication Management For Sales Teams/Organizations Performance Management Sales Pipeline Management - More features of Outreach Activity Dashboard Activity Tracking AI/Machine Learning Alerts/Notifications API Archiving & Retention Audio/Video Recording Auto-Dialer Automatic Transcription Budgeting/Forecasting Calendar/Reminder System Call List Management Call Monitoring Call Recording Call Reporting Call Tracking Call Transcription Chatbot Collaboration Tools Contact Database Contact Management Content Delivery Content Management Content Sharing Conversation Intelligence CRM Customizable Templates Dashboard Dashboard Creation Data Import/Export Data Management Data Visualization Deal Management Drag & Drop Email Management Email Marketing Email Sequences Email Templates Email Tracking Employee Coaching Tools Engagement Tracking Forecasting Goal Management Interaction Tracking Lead Capture Lead Management Lead Nurturing Lead Qualification Lead Scoring Lead Segmentation Meeting Management Microlearning Multi-Channel Communication Natural Language Processing Onboarding On-Demand Recording Opportunity Management Performance Metrics Personalization Pipeline Management Pipeline Reports Predictive Analytics Predictive Dialer Prioritization Prospecting Tools Real-Time Analytics Real-Time Data Real-Time Notifications Real-Time Reporting Recording Reminders Reporting/Analytics Reporting & Statistics Sales Activity Management Sales Forecasting Sales Onboarding & Training Sales Planning Sales Reports Sales Trend Analysis Scheduling Search/Filter Sentiment Analysis Source Tracking Strategic Planning Task Management Templates Third-Party Integrations User Management Visual Analytics Workflow Automation Workflow Management ## Outreach Integrations Based on 311 verified reviews, we've identified products most frequently integrated withOutreach. Salesforce Platform Integration rated 4.3 from 4 reviews ZoomInfo Sales Integration rated 4.7 from 3 reviews Zoom Workplace Integration rated 5.0 from 3 reviews HubSpot CRM Integration rated 4.7 from 3 reviews Calendly Integration rated 5.0 from 2 reviews Microsoft 365 Integration rated 3.0 from 2 reviews See all 91 integrations ## Outreach Key Sentiments We analyzed 311 verified reviews for Outreach to find out what actual users really think. Most Positive Sentiments Sales automation 76% Positive 19% Neutral 6% Negative Users appreciate how Outreach enhances their sales process efficiency, making account-based selling more streamlined and effective. They find managing all sales engagement activities within a single platform beneficial, allowing them to focus on selling rather than basic administrative tasks. Additionally, users value the integration with Salesforce, which contributes to seamless workflows and better sales development. Email sequencing 62% Positive 30% Neutral 9% Negative Reviewers recognize Outreach for its email sequence functionality, which simplifies the process of creating and managing automated email campaigns. They find the ability to integrate email sequences with phone and LinkedIn steps particularly useful for maintaining consistent engagement. Users also appreciate the ease of setting up and customizing sequences, which enhances their overall communication strategy. Prospecting 58% Positive 20% Neutral 22% Negative Users value Outreach's prospect management and insights, which help them efficiently target and engage potential clients. They appreciate the customization functionality that allows for tailored prospecting strategies. However, some users encounter issues with email bugs, prospect management challenges, and difficulties in accessing prospects, which can hinder their prospecting efforts. Least Positive Sentiments Email management 44% Positive 34% Neutral 21% Negative Users find Outreach's email automation and A/B testing features valuable for increasing their email output and personalizing outreach. They appreciate the ease of managing their inboxes and the ability to automate responses. However, some users experience challenges with prospect management, tracking problems, and occasional issues with the email outbox, which can disrupt their workflows. Customization learning curve 50% Positive 33% Neutral 17% Negative Users appreciate the flexibility and functionality of Outreach's customization options, which allow them to tailor the software to their specific needs. They find the user interface intuitive and easy to navigate, making customization straightforward. However, some users mention a steep learning curve and occasional clunkiness in the UI, which can make the customization process challenging. ## Outreach User Reviews Overall Rating 4.4 Ratings Breakdown 5 58% 4 32% 3 7% 2 1% 1 2% Secondary Ratings Ease of Use 4.2 Value for money 4.2 Customer support 4.1 Functionality 4.4 Christopher R. Verified reviewer Computer Software 51-200 employees Used daily for more than 2 years Review source Reviewed June 2023 From Salesloft to Outreach: Escaping the Twilight Zone 5 In the end, the switch from SalesLoft to Outreach was like stepping out of the shadows and into the light. It brought relief, efficiency, and a renewed sense of optimism. So, if you find yourself trapped in the highly overrated SalesLoft, take my advice and set up a demo with Outreach. Escape the twilight zone and embrace a sales engagement experience that is refreshingly what you need and want. Ratings Breakdown 4 Ease of use 5 Value for money 3 Customer support 5 Functionality Pros: The platform's design embraces clarity and simplicity, making it a breeze to find what you need without getting lost in confusion. Automation is your ally in Outreach. The platform's advanced automation features offer a level of efficiency that you don’t see in SalesLoft. We switched off of SalesLoft, and I never understand why SalesLoft is always getting high marks across review websites, it frankly doesn’t come close to things like the UX or Outreach's machine learning capabilities, SalesLoft doesn’t have any real AI or ML built-in at all. Optimizing my sales processes as a manager was incredibly easy to set up and roll out and guided me toward the most effective outreach strategies. Collaboration also takes center stage in Outreach. Teams united in the same platforms without redundancies or extraneous subscriptions breeds a culture of learning and success through sharing best practices and tracking performance metrics with ease —teamwork and camaraderie fueled our collective success and Outreach definitely had a direct role in helping progress that forward. Cons: Of course, no system is without its quirks. Outreach had its fair share of moments that made me scratch my head in bewilderment. But compared to the Twilight Zone-like experiences of SalesLoft, these were mere comedic interludes, where it became less of me banging my head against the wall and really just requiring a little bit of figuring out where I was going wrong. Reasons for choosing Outreach It really had to do with where we were at during that given period of time and the number of people on the team that had prior experience using Outreach making the implementation process easier and the need for individual training not nearly as steep. That being said, we later switched over to Groove, and that largely had to do with where we were during that given period of time. Reasons for switching to Outreach Comparing Outreach to SalesLoft is like comparing a circus performance to a rollercoaster ride. SalesLoft had its moments though they were fleeting the UX was so poor and the performance of the product was so clunky that it felt like I was dealing with a UX/software only compatible with Windows 2000. Outreach, on the other hand, is truly a breath of fresh air from the moment you log in. While, for me, it was like stepping out into a sunny day after a never-ending storm, for users who maybe aren’t as tech-savvy or naturally capable of hopping in a new program and figuring it out yourself, I would say to just get yourself properly trained first before wasting your time attempting it on your own. Read More VR Verified Reviewer Computer Software 51-200 employees Used daily for less than 12 months Review source Reviewed June 2019 Great, but not perfect 4 Overall Outreach is a great tool for scaling out productivity but it seems to lack features in being able to automate follow ups on a one-off basis. You can schedule one email for further out but will have to actively remind yourself to continue following up which reduces the value automation can provide to a sales professional. Ratings Breakdown 4 Ease of use 4 Value for money 4 Customer support 4 Functionality Pros: Outreach is a fantastic tool that enables me and my colleagues to be much more productive in our sales outreach. It's great to be able to schedule emails in advance and even put prospects into sequences for more extended outreach efforts (no pun intended) without the need to actively manage and pay attention to them. It's also great at helping keep me organized in terms of tasks I need to follow up on like calls. They're ability to track email opens and clicks is also extremely valuable in identifying which prospects are engaging most with the material I send over. Outreach also has some other analytics that seem somewhat helpful as well, though haven't dug too much into these or really leveraged them to great extent for our team. Cons: There are some features that leave me wanting though. There are instances where I'd like to add just a slight bit of personalization for a very select few members of a sequenced group but in order to do that, I either need to have a reminder to catch that scheduled email right before it sends out (which defeats the purpose of the automation) or create an entirely new sequence just for 1 or 2 people which can really bog up my sequence view. Cheaper solutions like Yesware are able to allow for automated one-off sequences or email chains with a log built in to stop following emails if there's a response. Seems like it should be a fairly straight forward functionality but it's noticeably lacking in this platform. Reasons for switching to Outreach Ultimately the contract was a little cheaper and the rep highlighted a few bells and whistles that were lacking in Salesloft such as the analytics. However in actually using the software the analytics seem like they need to be taken with a grain of salt. Perhaps I was educated properly on it but when analyzing call metrics, it's hard to derive real insights because it's unclear as to whether the connect rates are being tracked according to the prospect's time zone or ours. Read More VR Verified Reviewer Market Research 11-50 employees Used daily for less than 2 years Review source Reviewed November 2022 Excellent software for sales teams 5 Ratings Breakdown 5 Ease of use 5 Value for money Previously 4 4 Customer support 5 Functionality Pros: Multi-touch sequences, email templates option, account management, and AI helps in pausing and adjusting email sequences, and Integrated sales dialer Cons: Annual contracts and very expensive for SMBs Integrated sales dialer Read More Nate E. Verified reviewer Computer Software 201-500 employees Used daily for less than 2 years Review source Reviewed January 2021 Best sales sequencing tool on the market, hands down 5 Overall, I'm a huge fan of Outreach. It's a tool that I'll look for in my next company or at least recommend. If you have a large SDR and Inside Sales force, it's just silly not to invest in this technology. I save so much time on my prospecting and it holds me accountable. The reports on your progress are easy and when I work with my SDR multi-threading into an account, we can see each other's activity so we don't overlap. Ratings Breakdown 4 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: At first, Outreach can look a bit overwhelming, but once you get through some early training, it will become second nature and best friend for prospecting. We also use Outreach as our dialer. What I love most is the ability to make quality drip campaigns, email sequencing that can be combined with phone and LinkedIn messaging, along with integrating with SFDC. I'm also a big fan of using Snippets which is a great way to create short sentences or data that you want to include in emails, while not going overboard on boring templates. Cons: Not much, other than there's a lot going on. There are account and prospect views that you can build reports on top of that I really never use, but I'm sure could be useful. If you can focus on core functionality, then it's really quite easy to use. Reasons for switching to Outreach This was before my time, but from what I hear from the reps that had SL before, they prefer Outreach hands down. Read More Florence B. Verified reviewer Computer Software 51-200 employees Used daily for more than 2 years Review source Reviewed January 2021 Made our SDRs way more productive 5 Great experience. Smooth during the sales cycle. Connects well to other solutions, pulling in key data on prospects. Product roadmap is also exciting (i.e. prospect insights and intelligence improving over time with AI insights). Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: We moved across from Groove to Outreach and this was one of the best decisions we made. Outreach connects much better to other tools in our stack and the functionality is on another level. Outreach has enabled our SDRs to stop wasting time context switching between loads of tabs and focus on prospecting, maximizing their time prospecting. I am a big fan of Outreach! Cons: It would be great if it were simple to include a profile picture without the weird needing to have an avatar process on another platform. Reasons for choosing Outreach Industry standard. Connectivity. Great UX. Reasons for switching to Outreach Groove was clunky and the support wasn't up to scratch. Read More VR Verified Reviewer Financial Services 201-500 employees Used daily for less than 2 years Review source Reviewed December 2021 Misled, big time. 1 My AE was good, he did his job the way an AE should. Everything are yet I signed the contract was just below the bar. Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: Looks pretty, cheaper than some products but still expensive. Cons: I spent 12 months trying to troubleshoot issues I was having with my signature pictures not sending through, I went back and forth with their support being asked to try all these different things that genuinely never worked. What’s the MOST disappointing this about all of this is I asked on numerous occasions if this issue was happening with any of outreaches other clients using outlook and outreach together, I was told definitively that it was not happening with ANY integrations and it was only my business that the issues were occurring. I’ve now moved to another company that use Outreach, and of course, the issue with the signature happens again. It’s clear that integrity is low in the business, I was made to believe that our case was so so rare, and I spent hours and hours trying to fix it. It may seem like such a simple thing, a picture in a signature not sending though, but the way I work and the standard the business sets, we looked low tied to new prospects with sloppy email looks. The editing tool for templates and snippets is way behind the times, and it actually blew me a way how difficult it was to use, spacing, character size, and general format NEVER looked the way it needed to looks. Reasons for choosing Outreach Pricing, and MixMax did not have an integration with Outlook. Read More VR Verified Reviewer Computer Software 501-1000 employees Used daily for more than 2 years Review source Reviewed March 2020 Outreach Review 4 Great sales platform for teams looking to become more organized and increase their prospecting efforts. Ratings Breakdown 3 Ease of use 4 Value for money 4 Customer support 5 Functionality Pros: Great sales engagement platform for any sales org looking to take their prospecting analytics and reporting to the next level. Sequencing, call recording, prospecting tracking, Salesforce integration are all great. Cons: Very click heavy. I've had a lot of glitchy experiences where imports, mail merges, sequences fail and there is not a clear explanation as to why. Reasons for switching to Outreach Not my decision, but leadership had a relationship with Outreach leadership. Read More VR Verified Reviewer Computer Software 51-200 employees Used daily for less than 2 years Review source Reviewed August 2019 Very impressed 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The reporting and amount of features is incredible to a point where I get embarrassed at our own efforts. Spectacular onboarding and overall experience getting started considering the technical part was quite immersive in our backend and Salesforce. Cons: It is becoming a bit more troublesome to navigate and figure out a perfect solution but it seems to be addressed with the help of more CS and help desk articles. Reasons for choosing Outreach Not directly related to the product but I thought their content marketing was better and made me believe more in the people behind the product. Reasons for switching to Outreach The IP phone integration as part of a sequence is the best I've ever seen. Read More MK Matt K. Verified reviewer Computer Software 201-500 employees Used daily for more than 2 years Review source Reviewed May 2025 Great GTM tool for scaling global sales organizations 4 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: The core functionality is great and does what we need it to accomplish - the automation we can set up and the integrations to our CRM work great. Cons: There are some features that would expect to be part of a GTM tool that handles A/B testing and scalability well, like history tracking, version controlling, and easier ways to verify our business to ensure our phone calls and emails don't hit spam. These aren't major issues, but would be very nice to have. Reasons for switching to Outreach I wasn't in seat when we made this change Read More RH Ryan H. Verified reviewer Information Technology and Services 51-200 employees Used daily for more than 2 years Review source Reviewed March 2025 He has given us the necessary assistance to close deals without complications 5 There has been a noticeable improvement in our sales process. We can monitor email activity and determine if our potential customers have been reviewing our proposals as we prepare them. Because of this, we can quickly review our approach and seal the deals. In addition to storing and creating information, we can also communicate effectively with the market and stay in touch with our current clientele. We have been able to exceed our sales targets by adjusting our strategy in response to important metrics such as response time and email open rate. Ratings Breakdown 4 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: We attribute the increase in sales to the assistance of Outreach to differentiate our brand from the competition. The strengths and opportunities for improvement of our company can be assessed using the tools available to us. It makes it easier for us to communicate quickly with customers by allowing us to provide relevant and correct information. Also, online conferencing and email communication have been a lifesaver; the email monitoring feature is excellent and lets us know if customers are reading our messages. Our ability to adapt our sales plan in real time is greatly enhanced by this. Pre-, mid-, and post-transaction planning has greatly improved our ability to keep in touch with customers and ensure their satisfaction. Cons: Compared to other platforms with comparable functionality, the price is somewhat high, but the sophisticated tools and their ability to integrate with other tools make it worth it. Read More Showing 1 - 10 of 311 Reviews [See All Reviews](https://www.softwareadvice.com/live-chat/outreach-profile/reviews/) ## Outreach FAQs - What is the OutReach tool used for? OutReach gives both new and experienced sales reps a competitive advantage. Sales reps and managers use it for qualifying leads, managing sales activities, analyzing the quality of deals, identifying sales risk factors, and building sales skills across your team. - Is OutReach a CRM tool? No, OutReach is not a dedicated customer relationship management (CRM) tool. Instead, it automates and analyzes elements of the customer engagement process. However, you can integrate a CRM with OutReach, using the latter to analyze how effective you are with selling to each of the leads in your CRM system. - How much does OutReach software cost? OutReach doesn’t publish its pricing, but you can request pricing details by reaching out to the company directly. Its pricing is based on the number of users you have, and they don’t charge a flat fee for using the platform. When you purchase an OutReach plan, you also get support services. - Is OutReach a good tool? Yes, many consider OutReach a good tool, and it scores an overall rating of 4.4 out of 5 stars on Software Advice. All of its scores are at least 4.1 stars or higher across ease-of-use, customer support, value for money, and functionality. - Does OutReach have a scheduling tool? Yes, OutReach comes with scheduling tools that enable sales reps to set up meetings from inside the platform. You can also schedule demos with prospects inside OutReach. In addition, its dashboard lets you know when you last scheduled a meeting or interacted with each prospect. ## Outreach Popular Comparisons [Slack vs Outreach](https://www.softwareadvice.com/live-chat/outreach-profile/vs/slack/)[Salesforce Sales Cloud vs Outreach](https://www.softwareadvice.com/compare/2764-Salesforce/vs/352419-outreach/)[Substrata Q vs Outreach](https://www.softwareadvice.com/live-chat/outreach-profile/vs/substrata-scip/) [Compare All Alternatives](https://www.softwareadvice.com/live-chat/outreach-profile/alternatives/) Stuck Between Options? Our experts can help you compare Outreach with other top options, so you can find the best fit for your needs. ## See what companies are saying about Software Advice