---
title: "icon"
description: "Reviews of Salesforce Marketing Cloud Account Engagement. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Salesforce Marketing Cloud Account Engagement is a good fit for you!"
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---

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Salesforce Marketing Cloud Account Engagement Reviews

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# Salesforce Marketing Cloud Account Engagement User Reviews

## Reviews Summary

## Overall Rating

4.1

* * *

## Ratings Breakdown

5

(275)

4

(243)

3

(100)

2

(25)

1

(7)

## Secondary Ratings

Ease-of-use

3.8

Customer Support

3.8

Value for money

3.8

Functionality

4

* * *

### Pros

"Journey Builder where is all about orchestrating customer journeys across channels, allows us to design automated, multi-channel customer journeys — meaning we can deliver the right message, at the right time, through the right channel."

"Pardot is a fine tool for orchestrating B2B ABM marketing strategies and flows."

"Linking to contacts and leads is straightforward and setting up automations and journeys is quick once you get the hang of it."

### Cons

"UI feels old and outdated."

"I hate that contacts and accounts cannot be deleted and reports are not the best."

"That is - until we informed them we were thinking of leaving them and they tried to collect $8K in invoices that were supposedly unpaid over the course of 3 YEARS, yet no one knew anything."

* * *

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Salesforce Marketing Cloud Account Engagement Reviews, Pros and Cons - 2026 Software Advice