The software was automatically able to monitor the performance of a customer service call by detecting certain keywords. It made employee performance monitoring easier.

Some automated customer chat replies looked robotic. But it only happens if you use autoresponders for full-length service chats.

When I read 24/7 customer support, I thought it is just for namesake. But they truly helped us 24/7. No delays in the support provided, may it be early morning or past midnight.

Some queries took longer than expected to be solved. But simple problems were solved quickly.

This software is not just limited to cater to the healthcare needs of a patient but much more. It helps in making everything digital, right from the patient’s appointments to the reports.

Developing customer’s trust is a big thing, but with PeppyBiz it is not an issue.

Their project management software was unlike any other. It made our team work more efficient, and we didn’t have to make calls to convey every detail.

You need to find the optimal way of linking your process to the software if you want to reap its full benefits.

Despite the presence of many tools, our team found that discussion boards to be one of the most useful ones. It allowed my team to interact and develop coordination.

Chatbox is an awesome way to communicate. But discussion boards make it redundant.

Autoresponders solve common customer queries and are available to our site visit ors 24/7. It has popularised our e-commerce platform manyfold.

Their round-the-clock support is exceptional, but complicated issues might take some time to solve.

The software came with in-built tools for CRM and marketing automation integration. It broke the communication barrier between the sales and marketing teams.

There were so many analytics tools that our employees were initially startled.

Since customer history was easy to retrieve, we were able to provide a personalized experience for all our customers.

It all comes down to whether your employees update the details of your customer. If they don’t, then the software will keep showing you the old details.

All tools used are authenticated like Google Analytics, Google Ads, convert fox among various others. This also reduces the load on a website for data storage.

There has been no issue yet with synchronization of data on the web.

Taking feedback is a noble way to illuminate the customer’s experience and also craft the decisions around these.

What’s bad in taking customer feedback. It is always a good idea to do so.

We were skeptical about tooling a new software since we need to move data from existing platforms to this one. But integrations made it easier to transfer the data we needed from other software automatically.

Even though setting up is easy and fast, you might need to seek the help of customer support for complicated functions.

There were tonnes of report formats that we could choose to create error-free extensive reports. It saved a great deal of time for our team.

The accuracy of reports rely on the data you have stored in your database. So you have to be careful about the quality of the data.

Cloud-based storage ensures high safety and security of all our customer details. We can now process the sensitive information we receive from our customers more securely.

Since nothing is stored on our physical hard drives, retrieving information when you are offline is impossible.

Because of this software, I was able to assign deadlines for minuscule tasks. The software notified the employees of any new changes, so it was convenient for them to stay informed.

Organizing the tasks sure is easy, but if you do not plan properly, you might overwork your employees.

No one in our team knew coding to edit the templates. But the software had an intuitive drag and drop builder that one can learn in no time.

You have to specifically look for mobile-friendly email templates since most of them are better suited for wider screens.

Unlike any other marketing tool, it has pre-built automation workflows that suit small businesses.

For complicated workflows, you cannot rely on the existing ones. You will either need to edit or create a new workflow using the drag-and-drop builder.

My team and I were amazed at the way we could neatly sort and organize our files based on the projects.

The categorization of files entirely depends on the person who tags them. But you could search for it easily compared to retrieving hard copies.

Easy set up of surveys and feedback let us identify dull areas in our business and areas we can improve.

Setting up report generation parameters is crucial. If you do not identify the proper keywords, the software will not perform as it should.

With this software, you do not need a separate tool to create Gantt charts. Using them highlights the dependencies of all the tasks.

Initially, some employees found it tough to navigate because there are a plethora of tools and options.

It helps in offering services through all platforms whether it be an app or website. They use different mediums for custom interaction.

Management of issues across all platforms is not easy, but they help in tackling it the right way.

Even new team members get accustomed to the software pretty quickly, and it saves a lot of time for other activities.

There are a lot of tools available which makes it a little rough for first-timers to grab hold of its features.

The software notified remote working employees about pending works and alerts. This motivated them to complete the project on time.

Alerts can be improved by allowing users to customize what needs to be alerted and what not.

The drip analytics tool had some really advanced functions that let us find what kind of campaigns our audience truly wants.

Even though the interface is great, you would need to perform some customizations to suit your niche.

The tool was able to convey the project deadlines and dependencies better than I could’ve to my team members.

Some employees found the default shortcut keys troublesome because of frequent accidental invoking of such keys.

Targeted marketing became easier for our team since the software took care of lead segmentation.

Adding relevant tags is the key. If you add the wrong tags to your customers, your categorization might not be accurate.