As the CEO of Billy.com, I decided to fully transition to Phonexa in 2021. Since then, I have been provided with over-the-top customer service from some truly great people. I cannot speak highly enough of how great the Phonexa team is, from the top down. My main reason for transitioning was to avoid exorbitant onboarding fees and to take advantage of the multiple systems they offer. These multiple systems have increased my revenue, while my costs have gone down, resulting in greater profits for the company.

There is a learning curve, like with any new software, due to the many features not found on other platforms.

I really enjoyed my time with Phonexa. As mentioned, my account manager was great and so was the supporting team members. We always had help available and never felt like we were left alone to figure things out which in my opinion is the most important need when running a business and you have to fix things on the fly. We had a great experience, and I would recommend Phonexa to anyone that asked me if it was a good idea to use the service.

Honestly, I really like the account manager that I work with. [sensitive content hidden] is professional and he always makes himself available for a meeting to help my team address any needs that we have. What I really like about [sensitive content hidden], is that he is actually present during the meetings, and you can tell that he actually cares to help educate and come up with a solution for what is needed. I have worked with many account reps on different platforms and products and [sensitive content hidden] is one of the best account managers in overall quality and willingness to help. He actually adds value as an account manager.

There really isn't much to dislike. I am not the most tech savvy person, so the platform wasn't easy for me to figure out, but that is because I am useless when it comes to tech. However, my operations manager had a great time using it and I never heard him complain about the usage of the platform or any difficulty. Overall, I really do not have any complaints.

Working with Nasser. He is always attentive and you clean tell he cares. He goes above and beyond to make sure I am happy and understand. A hard worker. Also, ALWAYS makes time to meet with me. I would hire him if i could!

Set up is miserable so much to do............

In a few words, it's been absolutely brilliant and a breath of fresh air.

In our quest for software to enhance a vital aspect of our business, we explored numerous options, and without a doubt, Phonexa emerged as the clear frontrunner. Our initial conversation with [sensitive content hidden] was enlightening – he took the time to unravel the multitude of unique features the platform boasts (there are so many, it's hard to list them all!). The onboarding process, spearheaded by [sensitive content hidden], our dedicated onboarding support contact, was seamless. [sensitive content hidden] went above and beyond to ensure our team could effectively leverage the system. Now, with [sensitive content hidden] from the Customer Success team, we continue to experience unparalleled responsiveness and a delightful collaboration. The attention and support we've received from Phonexa have been nothing short of astonishing. Monitoring our traffic and swiftly resolving any error hiccups for a prompt investigation became a breeze. Embarking on the journey with new software can be daunting, especially when you're accustomed to your existing system. Yet, Phonexa's user-friendly interface and the consistently competent, customer-focused team have made every step of this transition reassuring and gratifying. The integration builder is fantastic; it simplifies the entire integration process with buyers, and the advanced distribution feature (Ping-tree), which is included as part of the package, is just fantastic. Joining Phonexa isn't just a choice; it's a strategic decision that ensures a seamless and customer-centric experience at every turn. I am delighted to share that transitioning to Phonexa from our previous system stands out as a pivotal and wise business move. The decision to make this switch has proven to be a game-changer for us, solidifying Phonexa as the forefront choice in our business journey. Join the ranks of those who have made smart decisions – elevate your operations with Phonexa, where each move is a step towards enhanced efficiency and success.

Embarking on a fresh start with a new system demands an investment of time, as mastering the interface is a gradual process. However, under [sensitive content hidden] expert guidance on navigating the system, the time spent getting acquainted was not just worthwhile but surprisingly enjoyable. Kudos to the Phonexa team for transforming what is usually a daunting experience into a remarkably pleasant journey. Joining Phonexa isn't just an acquisition of a platform; it's an assurance that the learning curve is navigated with ease, turning challenges into opportunities for seamless growth.

in one word "Fantastic"! The reporting dashboards have been able to show us trends in the data immediately signaling potential issues or red flags. This has saved us time and money as well as allowed us to shift budgets and help or monetization efforts.

The ease of having all of your marketing automation and accounting in one place

Some reporting on the customer side needs customization but the Phonexa team (especially Mohd Abbas ) are ready, willing and able to tackle our modification requests.

Phonexa helped us get leads to the right clients all in one place. The integrations for billing, tracking, client logins etc truly helped us simplify and consolidate our entire business model

For the most part it is highly intuitive. Everything I could not solved they did personally for me, even giving me some of my own integrations on the spot for my niche use case. I onboarded with [sensitive content hidden] who was above and beyond in helping me out!

I have no complaints... everything I struggled with was addressed in 24 hours most of the time

Great customer service. Fast onboarding. Lots of features we didn’t even know we needed which is awesome. Overall, highly recommended.

Our company loves the fact that they are offer multi tier lead gen management and they have the most features for affiliate management and tracking. We know the origin of every deal now and our affiliates are happy because they get paid on every deal thanks to phonexa’s technology.

It has a LOT of features so sometimes there’s a big learning curve but it’s ok because they have awesome support. [SENSITIVE CONTENT] have been phenomenal at getting our platform up and running. Amazingly helpful.

Phonexa is easy to use and very customization. I am just starting to learn all the capabilities however the ones I am familiar with are easy to use and important in our day to day. All the different requests I made thus far were solved within the platform or was adjusted to meet my needs.

I am a new user to the platform and don't have any cons yet.

We looked for software that could handle a different part of our business and reviewed several options, but Phonexa quickly took the lead. From our initial discussion with [sensitive content hidden], who took his time explaining all the platform had to offer (it has so many unique features – too many to list!) to the onboarding process, where [sensitive content hidden], our primary onboarding support contact, devoted his time to ensure we were able to utilize the system effectively and now we have the Customer Success team, [sensitive content hidden], who is responsive and a joy to work with - we are blown away on the customer attention and overall support Phonexa had to offer. We enjoyed reviewing our traffic easily and troubleshooting any error failures so we could quickly investigate the issue. Starting with new software and system can be intimidating, mainly if you are used to your current system. Still, Phonexa’s interface is easy to use, and you can rely on a competent and customer-focused Phonexa team every step of the way.

Starting over with a new system requires time, and it will take time to learn the interface. But, with [sensitive content hidden]’ leadership regarding how to use the system, we did not regret the time it took to get up to speed – thanks, Phonexa team, for taking what is typically a pretty daunting experience into a pleasant one.

Every week I find a feature that ought to be built and every week I help their dev team grow their product. It has also perfectly fulfilled its core functions. Its distributes and sends leads to out sales team in a quick and traceable method.

The onboarding team is amazing. Hands down amazing. Best ever! They are patient, kind, and dedicated to making their product work for you.The support and developer teams at Phonexa are some of the best assistance teams I have ever worked with.

The UIIts clunky, boxy, looks like win95 and functions like it too

We have large buyers who have unique needs and Phonexa delivers. If they don't have a function to support our need, they've built it. Yes, it's fast and reliable, but any other software can claim that. They're differentiator is that they really do act as an extension of the business, taking ownership of tasks and communicating clearly about status and objectives.

We have a lot of atypical workflows for our lead/call buyers. Phonexa has worked closely with us to make sure we can work smoothly with all of them - which is exactly what they said they'd do when we were vetting them. They have way more features and flexibility than the other SaaS's we tested, too.

Features and flexibility means complexity - and Phonexa can be complex, depending on how deeply you use it. But doesn't it say something that what I like least about Phonexa is it's robustness and ability to handle pretty much everything we've thrown at them? Not a lot of complaints about Phonexa from me.

Good to work with. Support is always available to help and turn around time is quick

Platform is packed with features. Reporting is very detailed. You can build a ping tree for any vertical. Phonexa support will build API integration for anything you need.

Its hard to find certain settings in the UI. Repetitive actions when building Min tiers.

Great

Working with phonexa team feels like extension of our own operation and IT team. They are doing great job at understanding the market and rolling our features which are very relevant and criticial for all the users success

ML & AI capability to run deep analytics are still missing

It's an amazing product, and my account manager is pretty phenomenal. It was a bit of a drag when I first signed up because the setup took a while, however once I was up and running, my leads were completely monetized and I was able to fluidly run lead gen and grow it.

I really enjoy how easy the platform is to use. You can see MTD reporting and group all reports in different ways depending on what you are trying to see. Also the customizable dashboard makes it easy to see all the stats I want at a glance in one location. The best part is that there is an app, so it makes it super easy when I am out and about.

Sometimes there are updates they make and the notifications are a little vague. However, my account manager always seems to have any answers to the questions I have and provides solutions if no answer.

Phonexa is an amazing piece of software that our business couldn't live without. We have been using it for over 2 years now and it has never let us down. It makes running our business so much easier. There isn't anything the software can't do, and there are constantly new features being added, features that you didn't know you even needed until you have access to them. I would highly recommend.

There are no cons, I like everything about it.

The customer service with Phonexa is OUTSTANDING! Everyone is a pleasure to work with. [SENSITIVE CONTENT] have gone out of their way on multiple occasions to make sure I understood how everything works. They are quick to respond to a question and always offer to get on a call if anything needs further explanation.

When I first started using Phonexa, it was a bit overwhelming due to all the features. Thankfully the team gave us their full support and helped us quickly navigate and learn the system.

Overall, Phonexa is helping us to be intelligent about our call routing and monetization.

Phonexa delivers against what it claims to do. Phonexa does an excellent job of call tracking and call routing. We use it to run our call programs and we use the multiple call routing options to determine how to best monetize calls. Phonexa doesn't drop calls and gets both the routing and the reporting correct.

There is a bit of a learning curve with Phonexa, but once you get the hang of it, it is a powerful tool.

Fantastic from onboarding to support and end-user experience is great.

Does a great job capturing all our demographic data. Also, love that they offer multi-tier lead management and by far the most features for affiliate management.

Learning curves can be a little steep, but other than that its great.

Phonexa are excellent, and we feel we made the correct decision in choosing them for our company requirements.

Phonexa provides us with all the tools we require across the board to implement our business prodcuts and campaigns effectively. From Ping Tress, Form Building, API set-up, reporting and excellent customer service, and loads of other offerings we make the most of an excellent product.

Nothing to much to be said here, reporting was a bit lacking in certain areas, but after working with the Phonexa team, we have made some good progress on that.

Phonexa is definitely all-in-one solution for lead management. Comes with built-in analytics and tracking. Everything is pretty streamlined and easy to manage. We are able to see the lead details in real time and automatic distribution makes our lives easier. For us, the most valuable part of Phonexa is the ability to add additional publishers and buyers into the pipeline. The pipeline is completely customizable, so we have a clear mind that the lead is handled by the right team.

User documentation is not detailed but Phonexa's account managers are available almost 24/7 for any help request.

My overall experience has been great. Our team uses vanity numbers to track calls and a custom IVR to route these calls. It helps with our attribution and we are able to see what campaigns are the most profitable, which helps us increase our marketing ROI.

The software is very fast. Everything loads quickly, easily the most responsive platform we've used. The customer service team is great, they are always available to offer advice and walk you through any problem areas. And maybe the most important aspect is how robust and flexible the software is, we are able to set up integrations with all of the marketing/ sales products that we use.

The product can be a bet overwhelming because it offers many features. However, after a few training sessions with our team, that concern quickly went away.

Prior to being on Phonexa, I used to run direct with several networks and be frustrated at the multiple campaigns I would need for this. Phonexa allowed me to monetize all my leads from one campaign, and the reporting allowed me to optimize not only my campaigns, but my ping tree as well. I have full control of my leads and data and can remarket when I choose.

This system is easy to setup campaigns with, manage my ping tree and has also help me grow my business. I also love the reporting it has.

It's such a large platform that learning everything is takes some time, however the account managers are always available to help me.

I have talked with numerous people in their organization and I am always surprised that everyone there embodies the same helpful, kind, and extra-mile services. They have done an amazing job of developing a culture that is so easy to work with.

Phonexa has every component we need and is easy to understand. Their support team is the best in the industry - bar none.

I don't think there is anything I do not like. The team addresses any concern immediately.

Features are build based on day to day data and campaign management for lead gens. The user can easily track the incoming and outgoing leads, the history of the lead and the changes on lead data. Easy process to set up campaigns and 24/7 support. My reps are one Skype ping away.

Nothing specific I can mention at this point

Support team is extremely great. You get all of their products into 1 account. Their LMS API Integration for channels is amazing.

Sometimes it's too complex, user interface is confusing. Trying to setup a channel, integration takes time.