The customer service team has been great, we have a custom product offering & have a lot of moving parts. Working with the team directly has been really helpful.

I love how I was able to source my manufacture and reach out to multiple different companies easily to start a conversation.

I don't love that all the samples need to go to Pietra's warehouse prior to me, it increases processing time & would be easier if I could opt in to send them directly.

Really like the company and team catering to small businesses. Seems like other warehouses and fulfillment centers cater to the big guys, and they wait for weeks to respond to me. This company has a very fast customer support and makes sure they are flexible enough to work with the small guys. Don't know how long it'll last but for once it feels good to be able to talk to someone when there is a problem.

Most of the other warehouse and fulfillment centers don't cater to small businesses. We needed a solution that had great customer support and cared about the smaller brands. When I found out my Pietra membership gave me access to a fulfillment center, I had to try it! Couldn't be happier. This company actually cares. If you're considering Shipbob or Shipmonk I would strongly suggest considering Pietra. They don't have all the bells and whistles that I'll never use. It's right to the point, tech forward, and just works.

The only way to get access to Pietra's private 3PL is to be a member of their ecosystem. At first I just wanted to use the fulfillment center but I realized I needed to buy a membership. Luckily they have an affordable month-to-month plan but you can't try it for free.

The interface is sort of cute. It seemed promising. The idea of an all in one solution for influencers to develop and sell a product is a great one, but the execution is poor.

Extremely late shipping of orders; orders sitting in the queue far longer than the stated fulfillment time. Choosing $18 DHL shipping of an order that we would've shipped for $9-12 via USPS. Choosing the most expensive shipping option to ship orders. This warehouse will not hesitate to charge us so much for shipping that we lose money on every order.Many, many processes that ought to be automated are instead performed manually by humans (for example, checking in inventory, or listing inventory to new platforms), taking up such a huge amount of time it's hard to imagine either the business (us) or Pietra making money. Every time a shipment arrives at Pietra's warehouse, we have to have a Zoom call about it.Pietra's offer to list our merchandise across multiple platforms, which was a selling point, has turned out to be trivial or even damaging. For example, Pietra lists all its clients items on Pietra's own Etsy page, [sensitive content hidden], which currently has made 2 sales ever and has 1 star out of 5. Pietra is offering to list our products to Twitter on Pietra's own Twitter Shops, but Twitter only allows each shop to list a total of 50 items, so it would not be possible for Pietra to follow through on this.We have not used Pietra's sourcing but have not had a need to do this, as I have really never had an issue communicating directly with a Chinese manufacturer, as all of them have English speaking agents whose job it is to do this.

10/10. They hit the sweet spot of service, reliability and quality tech. Haven't had a single error on a shipment yet and their network of suppliers continues to grow. We had special request for kitting that Pietra accommodated.

Pietra is just what I was looking for. Great platform for finding my suppliers but their fulfillment hits the sweet spot. Big enough to handle our volume but still gives our brand attention and dedication. Other larger fulfillment centers onboarded me and then forgot about us. Very happy.

When looking for Services the platform treated it liked a Product.

From my point of view, Pietra is THE BEST PLATFORM THAT I'VE EVER SEEN! So many ADVANTAGES that Pietra has and others don't! For me, as a Chinese supplier, it's totally FREE to join, and NO ANY EXTRA FEES! That's awesome!!! When customers place orders, Pietra always transfers payment to me first, so my capital chain is always sufficient. And customers on Pietra are so nice, maybe because they're all influencers in the U.S.and I realized the sample to inventory conversion rate is pretty high compared to other platforms. And Pietra's service is soooo nice! We just need to ship our goods to their Fulfillment Center, and then they will help us to ship to our customers. That's cool! I don't even have to ask for a customer address! That saved my time a lot! Also Pietra always has good policies to help suppliers which is so warmhearted and so nice! I LOVE PIETRA! Even though it's a start-up platform, I can still see great passion from it! Now our factory has already quitted other platforms and is concentrating on Pietra and we believe that Pietra will definitely help us to sell our nice products to all over the world. Two thumbs up for Pietra!!!

Inventory management, fulfillment service, ease of use, shipping service.

No, I love everything that Pietra provides.