PinPointe Software

4.71 / 5 (49)

Our advisors have recommended this product 1 time in the last 30 days

About PinPointe

PinPointe is a cloud-based email marketing tool that helps small, midsize and large enterprises across various industry verticals to create, distribute, analyze and manage their email marketing campaigns. 

PinPointe allows users to create email campaigns from a library of premade templates and automates email scheduling and trigger campaigns. The solution helps users to target audience segments by combining behavioral information, demographics and other custom fields. It also features real-time analytics, which allows users to track Twitter streams and inbound marketing results.

Additionally, PinPointe helps users to add buttons that allow audiences to follow, like and share email marketing campaign elements. Other features include drag-and-drop ...


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Supported Operating System(s):

Web browser (OS agnostic)

49 Reviews of PinPointe

Average User Ratings

Overall

4.71 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(36)

36

4 stars

(12)

12

3 stars

(1)

1

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 49 results

February 2021

Emerson from Stone Update

Verified Reviewer

Company Size: 2-10 employees

Industry: Publishing

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

4.0

Value for money

4.0

Customer support

5.0

Functionality

5.0

February 2021

Solid email delivery for B2B market

I've been using it for more than six years and it hasn't failed yet. Consistent in delivery and virtually no down time.

Pros

-- Timed distribution. Allows us to delivery at certain time (0900) anywhere in the world. -- Limitless segmentation of lists to target users by region, frequency of opens, type, business, etc. -- Easy search of databases. -- Easy downloading of databases. -- Easy handling of graphic elements. -- Good selection of adaptable templates. -- Quick to send 1,000+ emails.

Cons

-- It could use an intermediate tier of pricing.

Reasons for Choosing PinPointe

It seemed better for business and I could adapt it to my own database better.

Reasons for Switching to PinPointe

Previous product wasn't as adaptable and far too pricey for larger delivery audience.

January 2021

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

January 2021

Pinpointe exceeded our expectations and is an integral part of our business.

Pros

Exceptional customer service, ease of use, understanding of our needs and extremely complimentary of our needs. We send e-blasts so regularly that we need a service that can attend to any issues or problems that may occur on our end or on theirs. All issues we have had have been immediately resolved without hindering our day-to-day job. The results of e-mail campaigns meet our standards and it is easy to pull the statistics we need to ensure satisfactory results. We are able to improve our database because of the tools that Pinpointe provides, such as exporting hard bounces for e-mail marketing campaigns. With as little experience as I have in HTML building, Pinpointe's campaign builder and HTML upload method has allowed me to easily customize and fix any issues that may occur due to broken HTML

Cons

The auto generated PDF for reports isn't customizable to what we'd like to have, but this is nothing that we dislike...we love all of the services we get from them.

September 2017

andrew from coffeeam.com

Company Size: 11-50 employees

Industry: Food & Beverages

Time Used: More than 2 years

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

4.0

Functionality

2.0

September 2017

limited ability to send targeted emails out based on purchasing history

Pros

the program is easy to use and is cost effective. I would like to get our open rates and click-through-rates up though.

Cons

inability to segment list and send targeted emails. I also do not like the format of the date as it makes it hard to sort data in Excel

December 2020

Anonymous

Verified Reviewer

Company Size: 501-1,000 employees

Time Used: More than 2 years

Review Source: GetApp


Ease-of-use

4.0

Value for money

5.0

Customer support

5.0

Functionality

4.0

December 2020

Outstanding customer service and tech support

Pros

We have used many ESPs over my tenure with this company, and Pinpointe has by far the most responsive and easy to work with tech support in the industry. Multiple options are available for you to reach out to them, including site chat. I've never had to wait long to receive a thorough explanation, fix, and/or walk-through from the team regarding any issues I've bumped up against.

Cons

I would like to be able to edit the HTML regardless of which editor I am using.

Reasons for Switching to PinPointe

Emma was lacking many of the features that we wanted to implement.

February 2021

John from Networld Media Group

Verified Reviewer

Company Size: 11-50 employees

Industry: Online Media

Time Used: Less than 2 years

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

February 2021

Everything you need from an Email Service Provider plus great customer service

Across all our brands we send more than 20 newsletters each week. Pinpointe has helped us to create a very efficient process for setting up and sending these newsletters. Our newsletter open and click rates went up almost immediately when we started using Pinpointe. In addition, we send a multitude of emails to promote events, webinars, premium reports, etc. The drag-and-drop email builder in Pinpointe has made creating these mobile-friendly e-blasts easier than ever.

Pros

Their platform is very easy to use. But it's the customer service that really sets Pinpointe apart.

Cons

Their user interface is a bit dated, but I hear that may be changing soon!