Solid email delivery for B2B market

I've been using it for more than six years and it hasn't failed yet. Consistent in delivery and virtually no down time.

Pros

-- Timed distribution. Allows us to delivery at certain time (0900) anywhere in the world. -- Limitless segmentation of lists to target users by region, frequency of opens, type, business, etc. -- Easy search of databases. -- Easy downloading of databases. -- Easy handling of graphic elements. -- Good selection of adaptable templates. -- Quick to send 1,000+ emails.

Cons

-- It could use an intermediate tier of pricing.

Pinpointe exceeded our expectations and is an integral part of our business.

Pros

Exceptional customer service, ease of use, understanding of our needs and extremely complimentary of our needs. We send e-blasts so regularly that we need a service that can attend to any issues or problems that may occur on our end or on theirs. All issues we have had have been immediately resolved without hindering our day-to-day job. The results of e-mail campaigns meet our standards and it is easy to pull the statistics we need to ensure satisfactory results. We are able to improve our database because of the tools that Pinpointe provides, such as exporting hard bounces for e-mail marketing campaigns. With as little experience as I have in HTML building, Pinpointe's campaign builder and HTML upload method has allowed me to easily customize and fix any issues that may occur due to broken HTML

Cons

The auto generated PDF for reports isn't customizable to what we'd like to have, but this is nothing that we dislike...we love all of the services we get from them.

limited ability to send targeted emails out based on purchasing history

Pros

the program is easy to use and is cost effective. I would like to get our open rates and click-through-rates up though.

Cons

inability to segment list and send targeted emails. I also do not like the format of the date as it makes it hard to sort data in Excel

Outstanding customer service and tech support

Pros

We have used many ESPs over my tenure with this company, and Pinpointe has by far the most responsive and easy to work with tech support in the industry. Multiple options are available for you to reach out to them, including site chat. I've never had to wait long to receive a thorough explanation, fix, and/or walk-through from the team regarding any issues I've bumped up against.

Cons

I would like to be able to edit the HTML regardless of which editor I am using.

Everything you need from an Email Service Provider plus great customer service

Across all our brands we send more than 20 newsletters each week. Pinpointe has helped us to create a very efficient process for setting up and sending these newsletters. Our newsletter open and click rates went up almost immediately when we started using Pinpointe. In addition, we send a multitude of emails to promote events, webinars, premium reports, etc. The drag-and-drop email builder in Pinpointe has made creating these mobile-friendly e-blasts easier than ever.

Pros

Their platform is very easy to use. But it's the customer service that really sets Pinpointe apart.

Cons

Their user interface is a bit dated, but I hear that may be changing soon!

Looking forward to many, many years with Pinpointe

Pros

Our firm was very hesitant to leave our provider of over 12 years. Do we have any regrets? Yes, that we did not do it sooner. I cannot express how happy we are to have made the move. The system is easy to use, very high quality. The team we have on our side, is awesome. Replies anytime, any day and mostly within 45 minutes. Our delivers, opens never better and reporting very clear and detailed. The continually work with us to achieve even better results. Highly recommended. We have been here almost 1 year now. Looking forward to many, many years with Pinpointe.

Cons

Honestly, we do not have even 1 complaint. If we need something they do not have, they build it for us.

Flexibility and Cooperation

Excellent

Pros

Flexibility and Cooperation… Programming Flexibility and Cooperation with us as the end-user was excellent. The ability to schedule drip campaigns and analytics is at an industry HIGH.

Cons

Becoming proficient at this software takes time and practice.

Easy to use. Fantastic for tracking email campaigns!

Pros

The best features for me personally are the analytics and reporting tools of how to get statistics on the email campaign. To find out how many bounces, unsubscribes, opens, and clicks is an added plus for me to use for following up with a contact. The ability to extract the metrics to an excel file is very helpful to upper management.

Cons

Depending on the amount, when I am in the middle of uploading a list of contacts I get bumped out and have to submit a request to increase my dataset.

Intuitive Interface + Supportive Staff

Pros

Our company has been using several sending services for years and Pinpointe is simply the best. The pre-flight spam checker has helped us tremendously when sending out campaigns. Their interface is intuitive and they provide an amazing support staff (shoutout to [SENSITIVE CONTENT HIDDEN]), which usually replies within an hour if we ever have any questions. What we like most about Pinpointe is their high-quality reporting. The information they offer is unlike any other service we’ve used, including click maps, link reports, and campaign quality scores. We recommend Pinpointe to any business with a large database.

Cons

I wish they had more templates to use, however what they have does currently work with what our campaign goals are.

Pinpointe makes creating emails easy!

Pinpointe is easy to use and makes my job easier. I can easily build an email in just a few minutes and have it sent out within the same day.

Pros

The Drag and Drop Campaign Builder makes my job so easy! We have a small marketing department but Pinpointe helps us make email blasts quickly and easily. The customer service team is speedy and thorough when I need help or run in to an issue. Being able to create drip campaigns and track responses to surveys is a huge plus for us. Pinpointe allows us to track emails that generated "clicks" as well.

Cons

I wish there was more freedom in the design of the emails within the campaign builder. We don't have the capabilities of writing our own code or building emails from scratch at this point as a company, but it would be nice to be able to edit the shapes and columns a little more within the drag and drop feature.

Pinpointe is perfect for creating emails that outperform the competition because of higher deliverability rates, pre-flight tools & robust reporting

Pros

I have worked with Pinpointe for over 6 years and they have always been super responsive to our needs. The UI is logical and easy to use with extraordinary reporting and statistics. Their support team is extremely helpful and knowledgeable with responses generally received within an hour. The deliverability is also better than any other system we have tested and they include great testing tools allowing for multi-variant/split testing. My favorite tool is the inbox preview which shows you 25+ inboxes and includes a pre-flight spam checker. Currently I am using their Enterprise edition which allows me to create dedicated sub accounts with an administrator account and additional configuration options. I have 3 of my clients on the platform and all of them are very impressed with the delivery and reporting they are receiving.

Cons

They don't have a price point that is competitive for small senders, nor do they have a free account. Their target is higher volume and Enterprise The Campaign Builder is very easy to use and intuitive, however I would like to see additional templates added or more options for layouts within these templates.

Recommend to all my clients, easy to use, easy to setup, super helpful team, very responsive

Pros

Background: I'm a freelance developer who does a lot of web development for companies, usually working with marketing. As such, I get a lot of requests about tools they can use for email marketing, SEO, etc. Pinpointe is my number one recommendation for email marketing. - The UI is easy to use and the system has a very simple interface - Statistics reporting is thorough and provides a lot of information (they are adding more with each update) - Support is helpful. You usually get a reply within an hour and the support staff have the ability to escalate issues quickly to the development team. I've never run into an issue that they couldn't help me workaround until officially fixed. - Deliverability has been better than other systems I've tested - Great range of tools for improving send results - split testing, inbox previewing, spam checker - Has an Enterprise option (at least one of my clients specifically requested this and uses it)

Cons

The biggest drawbacks I've heard from my clients is that Pinpointe doesn't have a price point for small senders (eg sending only a few emails a month), nor a free account for VERY small senders. They are great for large volume and enterprise senders though. Also, they offer a WYSIWYG and a drag-and-drop campaign builder. The drag-and-drop builder is fun to use and is really true to what you see on the screen, but it could use some additional templates.

Pinpointe Is Like Constant Contact On Steroids

I am a marketing consultant that primarily services B2B clients in the mid-market space. Many of my clients require email marketing as a part of their marketing strategy' from campaign planning, to creation, to tracking and reporting. For over 5 years I have recommended and used Pinpointe's robust email marketing software solution due to its advanced features and easy-to-use platform. Pinpointe has made it easy for both me and my clients to effectively manage all aspects of email marketing. Overall, Pinpointe is very easy to use. One of the things I really love about the platform is it's built-in email designer. You can either use one of Pinpointe's mobile responsive email templates (they have over 1000) or easily create your own. I often edit directly in their WYSIWYG (what you see is what you get) editor and then check my email design with their preview tool ' which shows you how your email will look in 50+ email clients. The nice thing is that if your email doesn't view properly in an email client, Pinpointe provides you with recommendations to fix it. Pinpointe's customer service is also TOP NOTCH!!! Pinpointe is one of the most responsive ESP's and their team is always VERY HELPFUL and professional. I have also been very impressed with Pinpointe's features, which are updated as technology evolves. Advanced automation, A/b (and beyond) testing, SPAM score checker, lead capture forms, and superior reporting and tracking are just a few (but I could go on and on). Pinpointe does have a few cons. I am a bit frustrated with one aspect of their design editor. I often times use custom colors in an email design that match my clients' brand. Unfortunately Pinpointe's design editor doesn't store recently used colors, so I have to continually put the hex codes in. Pinpointe also updates their features and functionality a lot. This is a good thing, but I wish they did a better job of letting me know. Overall, Pinpointe not only provides me (and my clients) with all the email marketing tools I need to easily create, send and evaluate email marketing campaigns, but they're also very reliable and have never failed me in five years plus I have used them. Campaigns go out when they are scheduled and I can always count on accurate reporting stats.

We have been using Pinpointe for our email marketing efforts since 2011.

We use this software constantly to promote our different educational offerings as well as to reach our client base with unique messaging. It is easy to train someone on how to use the platform and the service is very reliable.

Pros

Pinpointe is a complete service with practical tools and options, analytics, and comprehensive functionality. We've had many different needs over the past six years and Pinpointe has been able to address them all. The support is a great feature too as the Pinpointe team is responsive and helpful.

Cons

There is really not anything I would consider as a shortfall with Pinpointe except that sometimes the WYSIWYG editor is not as friendly as it could be. I think this is the case across the board and not anything unique to Pinpointe.

Pinpointe offers amazing tools that make it easy for me to send emails to my customers.

Pros

Pinpointe has ready-made templates that I can customize, so creating an email takes me seconds not hours. The automation features save me a ton of time. I can create emails ahead of time and schedule them to deliver or I can automate emails based on what my subscribers do. When subscribers click on links in my emails, for example, I let that action trigger a follow-up email. Pinpointe has an image library so I don't have to spend time finding an image, saving it and sizing it. I just pick an image and add it to my message. I love, love the testing feature. I was a little hesitant to use it at first. I wasn't sure how much of a difference it would make - but it did! Pinpointe even conducts the test for me and sends the winning campaign to my subscribers. I don't have to sign in, review the results, and send the email - Pinpointe does it for me. The metrics are easy to understand. I've used other platforms that spit out reports that mean nothing to me, but Pinpointe's are easy to grasp. I can look at big-picture stats or I can get more specific if I want.

Great Product - With Excellent Customer Service

I use it for sales of my product and advertising my loan programs to realtors all over the state of Florida.

Pros

I have used the Pinpointe Product for over a year and I have have a great experience and wonderful results. An error on my part and a change to my account had me ready to cancel. When i explained my problem to (cust rep). He not only straitened out my problem, but showed me how to get better results from my campaigns. He not only called back promptly, but suggested solutions I had not considered. I just want to say thank you to rep and Pinpointe.

Cons

The only change I would make is to have a speed control on sending out email campaigns. I find the slower they are sent during a day, the better response.

Overall, Great. The Team is very responsive, and patient with addressing issues as they arise.

Pros

I like the dashboards that give some reasonably good pictures of how good or bad your campaigns are doing. I also like the fact that we are able to set multiple users and assign desired access to lists, etc. in the system. There have been a few glitches here and there, however, the team has been very responsive. They have made appropriate system updates when the need arises. The system updates have been pretty transparent. That is always a plus with a software organization: To be able to make transparent system changes without interrupting the flow of your User base.

Cons

I like the functionality of being able to set email campaigns to await approval. It would be great, if as an administrator, I could get an automatic notification that an approval is waiting. I am not aware that an email is awaiting approval until logging into the system.

Easy to use with a lot of great features.

Great quality product at a very reasonable cost.

Pros

The software is intuitive and is easy for all of our staff to use. My favorite part about the software is being able to immediately see who has been rejected from list uploads and why (previous hard bounces, known spam, unsubscribes, etc.). This was not something that we were seeing on our former email service provider.

Cons

There is very little communication between PinPointe and its customers. We don't get emails regarding new features when they come out; we only know about them once they've been implemented into the system or if we manually go online and look for the information on their help site. We also dislike the fact that customer service is via email only. Sometimes, it's much easier to explain a challenge to someone over the phone rather than email, where it can take a few days of back and forth to respond.

Long Time Satisifaction

We use this to communicate with our clients so it is mission critical to us. We have lots of clients depending on keeping them informed about events in educational law.

Pros

My company has used Pinpointe for a long time. We are very satisfied with its performance and value. The software is pretty easy to use. You can set and forget your campaigns - it is that easy!

Don't look for another email service.

Pros

Great UI that makes it easy to send emails and follow up with clients for reporting. Support is always extremely helpful. You typically get a reply within an hour and the support staff is​ ​​very ​knowledgeable ​

Cons

Pinpointe doesn't have a price point for small senders or a free account. Pinpointe targets higher volume senders and Enterprises.

Pinpointe has a great builder, and the the account manager is fun to work with.

Pros

The Builder and their constant work to improve the overall program. We use them because they also have a wysiwyg available to be able to work with code.

Cons

They system can be glitchy at times as they update their program, the customer service is not on a chat or available for phone, so you have to wait 2-3 hours before you get a response most of the time. Their list and unsubscribe system is still being improved. Have to find of work arounds to get some other things done.

Compared to other email services PinPointe was bar for the better one.

Save a lot lot lot of time (and some money)

Pros

1. I like the amount of detail reporting. 2. I like when importing new contacts that they are checked against some PinPointe master lists to ensure the best deliverability.

Cons

The reporting, when exporting Summary Statics there are no totals for all the exported lines. 2. There is no way to verify I have no duplicates in my Segments 3. I have to use a RandomId to email to only a portion of my list. I would like the ability to say send x thousands per day until the whole list is emailed (excluding weekends and holidays)

The support staff cut to the chase and kept me as a customer

Targeted email list of editors we have known for years and this helps us stay on top of any changes.

Pros

Today's customer support is better than before...in years past it was like a fetch game..it was so refreshing to be called back and when I called back him answered and helped me directly. Kudos Pinpointe.

Cons

It's always tough to call and cancel with a long term vendor and The support staff helped me look on how we could stay since our use level had changed and the choice was to move to only what we needed and to stay with pinpointe.

In my third year just sending simple emails and still having trouble with some of the elements.

Pros

I have a hard time coming up with something because I always seem to encounter some kind of difficulty. I just don't think it's newbie user friendly.

Cons

When I first signed up in 2015, I was receiving telephone support but sometime since then, they have dropped the phone support unless I up my subscription. :-(

Nothing can touch Pinpointe

Went from sending out our newsletter once every 3 months, due to the complexity of iContact, to sending it every month.

Pros

The best in class email editor, just incredible in flexibility. Extremely friendly dashboard, great reporting, very competitive pricing. And best in case support.

Cons

They are updating features so fast that sometimes documentation falls behind. I'd like to see some effort put into creating a manual or series of video tutorials.

Excellent tool for email campaigns, tracking stats, tracking event registrations.

Easy to track email campaigns stickiness. Great tool for registration tracking. Downloadable statistically information.

Pros

logical UI / easy to use Great stats and reporting Support is helpful. You typically get a reply within an hour and the support staff is knowledgeable - not the traditional Scaleable tool. Very comprehensive. Lots of flexibility and details.

Cons

Need to utilize in more of daily marketing initiatives.

Get enterprise features for a fraction of the cost

Pros

The user interface is simple yet flexible -- making it easy for an email novice to upload a list and send an email within minutes. For advanced email users, the system has the sophistication you need to handle most any type of email. The Pinpointe team has been great to work with and they respond to email inquires promptly -- many times within the hour.

Cons

Limited access control on a per user basis -- but I hear they are working on this feature. The team has been very receptive to new feature requests.

Great HTLM editing options

The program works great and the support is there if you need it.

Pros

the WYSIWYG editor and the option to edit/view the HTML code

Cons

Nothing -everything works great - no issues at all

Simple and reliable email marketing for our school.

Pros

The reporting provided is awesome to check out the effectiveness of your email campaign. Creating different lists of contacts is easy too.

Cons

It would be nice to have more options in terms of conditional sending... instead of breaking down one long list into several lists, create one list and have a second column dictate the action taken.

User friendly and great product

I have had a great experience in using this software and working with this company.

Pros

this is very easy to use software and user friendly. Love the different templates or ease of making customized templates.

Cons

there is nothing i dislike on this software.

I use Pinpointe for multiple small businesses

Pros

Email inbox preview, drag and crop creator, A/B testing tools. Email deliverability is very good and their IP addresses have a good sender reputation.

Cons

I wish they had phone support, but their chat support is very good and they will call you for advanced issues.

I've used many email/marketing automation tools and Pinpointe is powerful yet easy to use.

We are a small company with limited budget and cannot afford to spend a lot of money. Pinpointe allows us to have a high-end, professional marketing automation tool.

Pros

Pinpointe is intuitive to use right out of the box! You don't need hours and hours of training to get started. It's a powerful and easy to use email marketing / marketing automation tool.

Cons

The whole database, list and segment thing can be a little confusing and overwhelming. I'd like to see this made easier or more, detailed tutorials on this section of Pinpointe.

Great Product

We use Pinpointe as a first step in communicating with our broad audience. It is our first touch point in our email marketing strategy and an affordable compliment to our marketing automation software. After engaging our subscribers through Pinpointe, we push the most qualified and engaged prospects to our marketing automation platform, which we use for landing pages, lead routing lead scoring. This has not only allowed us to save a tremendous amount of money, but has simplified our email marketing processes.

Pros

Besides saving money and simplifying our email marketing processes, we have been very impressed with Pinpointe’s deliverability rates. We send several million emails a month and our deliverability rates with Pinpointe are over 98%. Pinpointe has secu

Successful B2B email marketing

The Email Marketing Software from Pinpointe offers for B2B users like me more creation and monitoring features than we could find in ordinary B2C email marketing services. One very useful feature is for example the customizable From field. If you create an email marketing campaign with Pinpointe you can import contacts from an Excel, Outlook or CSF file without problems. The software enables you as well to add information about a client as a note. You can choose from different report options, all of them are easy to create.

Pros

The software offers great features like surveys, an email previewer, a spam checker, etc. I also like very much Pinpointe's email creator which helps you to prepare full HTML emails.

Cons

Social media integration and complaints report is missing.

Critical Component of Demand Generation & Nurturing Campaigns

Pinpointe’s email marketing solution is one of the few email vendors in the market that is able to meet our closed-loop marketing objectives. Our marketing department needs to accurately track and analyze our email marketing program efficiency and Pinpointe has advanced targeting and segmentation tools that go beyond the basics of simple email marketing. It’s also important for us to be able to send personalized and targeted emails on behalf of our sales and lead development teams. With Pinpointe we can choose, for each contact in our database, whom each email campaign appears to be coming from.

Pros

Easy to Use - intuitive system Accurate system; great reporting and analytics available Very good support Great value

Pinpointe is a Critical Component of Demand Generation & Nurturing Campaigns

Pinpointe's email marketing solution is one of the few email vendors in the market that is able to meet our closed-loop marketing objectives. Our marketing department needs to accurately track and analyze our email marketing program efficiency and Pinpointe has advanced targeting and segmentation tools that go beyond the basics of simple email marketing. It's also important for us to be able to send personalized and targeted emails on behalf of our sales and lead development teams. With Pinpointe we can choose, for each contact in our database, whom each email campaign appears to be coming from.

Enhances our Email Marketing Reach

We use Pinpointe as a first step in communicating with our broad audience. It is our first touch point in our email marketing strategy and an affordable compliment to our marketing automation software. After engaging our subscribers through Pinpointe, we push the most qualified and engaged prospects to our marketing automation platform. This has enhanced our email marketing reach, while saving us money.

Pros

+ Enhances our email marketing reach + Saves us money + GREAT deliverability rate – 98%+ (and we sent millions of emails each month) + GREAT tools for spam score and email client visibility

Pinpointe has professional templates that are easily modified to our needs.

Ease of use, peace of mind. It makes mass emailing painless and worry free.

Pros

Mass mailings are painless and take only minutes to compose. Pinpoint does all the work and manages all the emails, bounces etc.

Cons

template codes can be a little bulky when attempting to modify key template layout components not editable in the dashboard.

Ease of use and good response rate

Pros

The reponse rate what really good. Also the reports were exactly i am looking for. The editor is also pretty good and easy to use.

Cons

There are bugs sometimes now and then and yo reach out to support is a task. Sometimes it takes days to get a fruitful response.

Any time i have a question, pinpointe is very quick in solving my problem.

Branded messages out to our customers

Pros

Very quick and inexpensive. Have not had a problem to date with efficiently getting my message across to all leads.

Cons

Sometimes a little more technical than what an amateur user may be able to handle. May be beneficial to add some more templates.

Pinpointe is very easy to use. We haven't had many issues but their team is helpful in resolving the

Pros

Great tool that give you the ability to email a huge number of contact with no extra steps and take out unsubscribed contacts.

Cons

Not sure at this point, however more features overall in creating email campaign might be helpful. .

Fabulous Email Marketing Platform!

As a loyal customer for over 3 years, we continue to use Pinpointe to send out important company announcements and monthly newsletters to our customers and partners. With cool features like their `send on behalf of option and detailed segmentation tools we can highly personalize our email campaigns. Pinpointe is also always making improvements to their system and actually listens to their customer. Their spam checker and email previewer tools have also really helped our deliverability.

Great easy to use dashboard and overall good experience as a long time client

Pros

Easy to use and add social, heat maps and website analytics with great customer support! Also allows to target with precision using behavioral information

Cons

None

Pinpointe's Email HTML Code Analysis Tool

I really appreciate Pinpointe’s Inbox Preview Tool. With it, I can now see what my email campaign looks like in up to 20 email clients, including mobile and I-Pad. It has a code analyzer that identifies three levels of code errors: Critical, Moderate, and Low. It then offers details on how to update the code to eliminate the errors/problems for the given email client. I also use Pinpointe’s spam checker and find it very useful in aiding the reduction of my spam score for every email campaign.

Easy to use. Worth the money. Helping to grow our business

Pros

Pinpointe is so easy to use that switching from another provider to Pinpointe was a breeze. It takes only minutes to set up a campaign.

Cons

If there is an issue or error with the software it sometimes can take awhile before you get a response.

Great for Email Marketing

We have used Pinpointe for over X years to send out important company announcements and monthly newsletters to our customers. They continues to be a great service provider and continuously improve their system. Their spam checker and email previewer tools have really helped our deliverability, and you can’t beat their support team.

gave us exactly what we needed

Pros

Great testing tools to help improve results - multi-variant /split testing, inbox preview in 25+ inboxes and pre-flight spam checker High quality, informative, statistics and reporting Support is helpful. You typically get a reply within an hour and the support staff is very knowledgeable.

Amazing !

Pros

It's fast . Works well with other programs . My admin loves it . He says it's very easy and fast to use.

great

I was able to send out email marketing using this software

Pros

The product is very intuitive and easy to use. It does not take very long to get a grasp of the product.

Cons

Not sure if it was my connection or what but sometimes it seemed to lag a little bit. I also wish there were more templates.