

Pipedrive Software
About Pipedrive
Pipedrive Pricing
A simple CRM starting at $14.90 per user per month subscription. It's easy to add or remove team members at any time.
Starting price:
$15.00 per month
Free trial:
Available
Free version:
Not Available
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Pipedrive manage sales pipeline
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Pipedrive User Reviews
OVERALL RATING
Showing 1 - 5 of 2,445 reviews
Tanya
Company size: 11 - 50 employees
Time used: Unspecified
Review Source: Capterra
December 2021
Pipedrive User Review

Jamie
Verified reviewer
Company size: 11-50 employees
Industry: Computer Software
Time used: Less than 12 months
Review Source: Capterra
June 2022
Great starter and start up CRM with call functions
Overall, Pipedrive is solid and a great place to start using CRM. The call features are useful when you have teams spread across the globe.
Pros
Pipedrive provides the ability to make calls right from the CRM, so all sales activity in one place.
Cons
I felt the email marketing and cadence tools are a bit too basic for what I need now.
Reasons for choosing Pipedrive
It had all of the functions I was looking for at a reasonable price point.
Reasons for switching to Pipedrive
I needed a more robust option with call abilities.
Alfredo
Company size: 2-10 employees
Industry: Entertainment
Time used: More than 2 years
Review Source: Capterra
July 2022
My best CRM platform but...
I have been using PD for more than 3 years, and I love it... in fact I recommended it to some colleagues of mine. I used it for a very particular selling task in my job. During first year I increased sales 20%, second year was 2020... and you know. I was preparing it fore this new period, but then one of the sales teams I admire the most in my business began to use another CRM very specific for this sector, and then...
Pros
I think (because i tried others), this is a software with a great ease of use and configurability, and especially it is a software that becomes addictive to use, which returns in profits for your business. Lately, a lot of updates were being made focused on controlling the communication with the client itself. Good Tech Asist too!
Cons
If I have to point a "Con" is about these updates I said before... Every new feature has a limited range of use if you don't want to pay more.
Reasons for choosing Pipedrive
Ease of use and configurability, and its interface
Reasons for switching to Pipedrive
Access makes many things pretty good, but it's not the ideal solution as a CRM software, I think.
Arjun
Verified reviewer
Company size: 11-50 employees
Industry: Information Technology and Services
Time used: Less than 2 years
Review Source: Capterra
January 2022
Important features like the app, user creation and SSO don't work well, don't bother with Pipedrive
Mixed. The product has been designed well with a lot of attention to detail but massive bugs that are getting in the way of work are not getting the required attention. As a product that is tied to my sales performance this is not an area that we can compromise.
Pros
Their pipeline view is fantastic, no doubt about it and that's what attracted me to the product in the first place. Their web form and chatbot are quite helpful as well.
Cons
Support isn't very helpful. Many times during my association with them I have felt that we are completely helpless and stuck fending for ourselves. They are polite but ineffective. We have been unable to create any new accounts on the system for over 3 weeks and ever after raising multiple tickets there is no update and no solution. Forget about using their mobile app it hasn't worked for over a year.
Reasons for choosing Pipedrive
The user experience was fantastic, and it still is but unfortunately we did not evaluate the quality of support at the time.
Reasons for switching to Pipedrive
Zurmo had some nice gamification features but as an open source tool it was clunky and we felt we were ready for a more advanced solution.
Michelle
Company size: 2-10 employees
Industry: Information Technology and Services
Time used: More than 2 years
Review Source: Capterra
November 2020
A CRM System that just Works for Sales Management
Overall a good experience using the platform my new team members just needed two days of training and found it easier to use.
Pros
Easy to manage different pipelines for different sales projects. The email template is one of the key features we like as it allows us to format our emails and the fields are filled in automatically, so every client receives a quality email without spending time typing out individual emails. Like the filter system that allows you to select just the clients, you wish to target and even the group email shot is an excellent tool we use often. We have added out funnels and Xero to the platform and both work perfectly with Pipedrive. Our market profile is primarily created on google documents and we have ease of importing the information onto the Pipedrive pipeline. We use the activities to set reminders which allows us to keep track of our work tasks on a given day. For sales, you can modify the platform to include the key features that you would like for your company and client information to be saved. Allows you to make group amendments in list form for a high volume of clients so if you need to split the work between the team this is an excellent tool.
Cons
The emails received are not automatically assigned to a client and sometimes land on other client's deals in Pipedrive. There seems to be a lot of downtime of late and we have had several clients confirm that they have not received the email off Pipedrive. There is a lot of new additions to Pipedrive but not enough time to learn them this can be a pro and a con. The support is not always available for immediate help. There is no key information once Pipedrive is down of who you can contact for support. I don't like the Lead section it really just sits there quite useless to us.