About Pony Express HQ

Pony Express HQ is a text message marketing platform that helps small businesses, clubs, non-profits dispensaries and communities send and receive messages. The platform can be accessed from any mobile device, computer or tablet to send reminders, notifications, alerts, confirmation or marketing messages.

Primary features of Pony Express HQ include cross-posting, contact syncing, group SMS, real-time messaging, MMS, scheduling, message templates, URL link tracking, integrated forms and customization. Additionally, the solution enables users to segment audience by creating keywords and setting up automated responses. 

Pony Express HQ allows users to add subscribers by syncing contacts or uploading a CSV file with existing applications such as...


Read More

Supported Operating System(s):

Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10

34 Reviews of Pony Express HQ

Average User Ratings

Overall

4.68 / 5 stars

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Ratings Snapshot

5 stars

(26)

26

4 stars

(5)

5

3 stars

(3)

3

2 stars

(0)

0

1 stars

(0)

0

Likelihood to Recommend

Not likely

Very likely

Showing 1 - 5 of 34 results

October 2018

Christopher from Classic Kia

Verified Reviewer

Company Size: 1 employee

Industry: Automotive

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Functionality

5.0

October 2018

Easy to use

Overall, I like the software and I see myself continuing to use it as long as my customers give me positive feedback. The main concern I have, and a reason that may keep me from continually using this software, is the no short code option. My customers can remember a 5 digit number MUCH easier than a toll free 10 digit number.

Pros

Offers everything that I need for sending mass texts. I like that my customer can subscribe via keywords and that I can add them as a subscriber without having them text first!

Cons

I do not like that I can't use a short code instead of a 10 digit.

Response from Pony Express HQ

Replied June 2019

Hi Christopher, We are so glad you like our service and the Pony Express HQ dashboard, also thanks for the kind and detailed review. When you sign up Pony Express HQ, you'll get a free dedicated local phone number or a toll-free number. A ten digit number simply feels more authentic, economic and your customers can respond in a more personal way as opposed to just texting ?STOP? to unsubscribe. Plus, if you activate Forward Incoming Calls feature (which you should), it makes it easy peasy for a customer to call you back whenever they want. All the best, The Pony Express HQ Support Team

October 2020

Caleb from Green Mesa Dispensary LLC

Company Size: 2-10 employees

Industry: Pharmaceuticals

Time Used: Less than 6 months

Review Source: Capterra


Ease-of-use

5.0

Value for money

5.0

Customer support

5.0

Functionality

5.0

October 2020

Great Product

My overall experience has been extremely well, its helped us bring in more patients. The patients also love the ease of access and the fact that they can message us back and ask questions.

Pros

The thing that I liked most about this software is how easy it us for consumers to sign up via texting the key phrase to the number attached to this account

Cons

I feel that one good feature would be to include a way to have the mass text say the name of the person we are messaging individually

Reasons for Choosing Pony Express HQ

Price and ease of use.

January 2021

Kris from The High Bidder Club

Company Size: 2-10 employees

Industry: Retail

Review Source: Capterra


Ease-of-use

5.0

Functionality

5.0

January 2021

Very convenient!

So far, it has been a great experience.

Pros

A very great way to get a short message to my customers at once. Easy to understand platform and very user friendly.

Cons

does not have an app that I can access by phone. But not too much of a setback for my use.

August 2019

Amber from Smokahontas Bakery

Company Size: 2-10 employees

Industry: Food & Beverages

Time Used: Less than 12 months

Review Source: Capterra


Ease-of-use

3.0

Value for money

3.0

Customer support

3.0

Functionality

3.0

August 2019

Its a good company

Its okay. The customer service leaves something lacking and I wish there was a direct phone number to a person.

Pros

I used previous companies, and due to the nature of my business they terminated the contract without warning. I appreciate this company's policy.

Cons

The cost of the credits is a little high.

Response from Pony Express HQ

Replied March 2020

Hi Amber, We are so glad you like our company, the service, and the Pony Express HQ dashboard. Pony Express HQ is the best affordable group texting platform! We offer Pay-As-You-Go pricing, a simple prepaid bulk SMS - text messages for any marketing budget, for any company/community size. No monthly fees, no subscription fees, no additional keyword fees. You send text messages as low as 1 cent per text message, and no one can't beat this. Take a look at the pricing details via this link; https://www.getponyexpress.com/pricing All the best, The Pony Express HQ Team

December 2020

Marian from Ronald McDonald House Charleston

Company Size: 11-50 employees

Industry: Non-Profit Organization Management

Review Source: Capterra


Ease-of-use

5.0

Customer support

5.0

Functionality

5.0

December 2020

New to Pony Express, but liking it.

I am inclined to move forward with it.

Pros

Understood this App in about 15 -20 minutes. Had my first broadcast message out to a group of 20 within 20 minutes.

Cons

I had a little trouble logging in on the phone portion of the App. But, connectivity could have been the issue. I sent a help request via email and got a response within the hour.

Reasons for Switching to Pony Express HQ

Revii wasn't available any longer. It was a good product with it's own features. But, the product was discontinued.