Pony Express HQ phone numbers
Supported Operating System(s):
Windows XP, Mac OS, Web browser (OS agnostic), Windows 8, Windows 10About Pony Express HQ
Pony Express HQ is a text message marketing platform that helps small businesses, clubs, non-profits dispensaries and communities send and receive messages. The platform can be accessed from any mobile device, computer or tablet to send reminders, notifications, alerts, confirmation or marketing messages.
Primary features of Pony Express HQ include cross-posting, contact syncing, group SMS, real-time messaging, MMS, scheduling, message templates, URL link tracking, integrated forms and customization. Additionally, the solution enables users to segment audience by creating keywords and setting up automated responses.
Pony Express HQ allows users to add subscribers by syncing contacts or uploading a CSV file with existing applications such as...
26 Reviews of Pony Express HQ
Average User Ratings
Overall
4.69 / 5 stars
Ease-of-use
4.5
Value for money
4.5
Customer support
4.5
Functionality
4.5
Likelihood to Recommend
Not likely
Very likely
October 2018
Christopher from Classic Kia
Verified Reviewer
Company Size: 1 employee
Industry: Automotive
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Functionality
5.0
October 2018
Easy to use
Overall, I like the software and I see myself continuing to use it as long as my customers give me positive feedback. The main concern I have, and a reason that may keep me from continually using this software, is the no short code option. My customers can remember a 5 digit number MUCH easier than a toll free 10 digit number.
Pros
Offers everything that I need for sending mass texts. I like that my customer can subscribe via keywords and that I can add them as a subscriber without having them text first!
Cons
I do not like that I can't use a short code instead of a 10 digit.
Response from Pony Express HQ
Replied June 2019
Hi Christopher, We are so glad you like our service and the Pony Express HQ dashboard, also thanks for the kind and detailed review. When you sign up Pony Express HQ, you'll get a free dedicated local phone number or a toll-free number. A ten digit number simply feels more authentic, economic and your customers can respond in a more personal way as opposed to just texting ?STOP? to unsubscribe. Plus, if you activate Forward Incoming Calls feature (which you should), it makes it easy peasy for a customer to call you back whenever they want. All the best, The Pony Express HQ Support Team
December 2019
Karen from LUXE Brand International
Verified Reviewer
Company Size: 2-10 employees
Industry: Entertainment
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
December 2019
Absolutely Easy to Use
By using this service I am now able to follow up with my leads faster.
Pros
This is super easy and simple to use. This service is of great value.
Cons
You are only allowed to upload 200 contacts per group.
Reasons for Choosing Pony Express HQ
The price point and it seems easier to use.
Response from Pony Express HQ
Replied February 2020
Hi Karen, It is not true. You can add unlimited contacts in your group. Also, you can create free unlimited keywords on your account. The support team already emailed you. Details are also on our website here; https://www.getponyexpress.com/pricing Thank you for the kind and detailed review. All the best, The Pony Express HQ Team
May 2020
Jerry from urban flora
Verified Reviewer
Company Size: 2-10 employees
Industry: Health, Wellness and Fitness
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
5.0
Functionality
5.0
May 2020
thanks
i love them. they are great and the system is even better. you guys rock
Pros
it was easy to use and free for now.....
Cons
non yet. i hope that i wont have anything that i dont like about it
August 2019
Amber from Smokahontas Bakery
Verified Reviewer
Company Size: 2-10 employees
Industry: Food & Beverages
Time Used: Less than 12 months
Review Source: Capterra
Ease-of-use
3.0
Value for money
3.0
Customer support
3.0
Functionality
3.0
August 2019
Its a good company
Its okay. The customer service leaves something lacking and I wish there was a direct phone number to a person.
Pros
I used previous companies, and due to the nature of my business they terminated the contract without warning. I appreciate this company's policy.
Cons
The cost of the credits is a little high.
Response from Pony Express HQ
Replied March 2020
Hi Amber, We are so glad you like our company, the service, and the Pony Express HQ dashboard. Pony Express HQ is the best affordable group texting platform! We offer Pay-As-You-Go pricing, a simple prepaid bulk SMS - text messages for any marketing budget, for any company/community size. No monthly fees, no subscription fees, no additional keyword fees. You send text messages as low as 1 cent per text message, and no one can't beat this. Take a look at the pricing details via this link; https://www.getponyexpress.com/pricing All the best, The Pony Express HQ Team
February 2020
Naomi from Sweetheart Manor
Verified Reviewer
Company Size: 2-10 employees
Industry: Apparel & Fashion
Review Source: Capterra
Ease-of-use
5.0
Value for money
5.0
Customer support
4.0
Functionality
5.0
February 2020
Finally a low-cost texting service!
Pros
The low pricing, and a free local number.
Cons
The online format isn't the most user-friendly, and there is no apple app.
Response from Pony Express HQ
Replied March 2020
Hi Naomi, We are also so happy that you did find Pony Express HQ! Thanks for recommending Pony Express HQ that is very kind of you. You access the Pony Express HQ dashboard, send and receive SMS - group text messages online from your computer, desktop, tablet, or mobile phone at any time to your audience, that's simple. All the best, The Pony Express HQ Team
