Pony Express HQ Software
About Pony Express HQ
Pony Express HQ is a text message marketing platform that helps small businesses, clubs, non-profits dispensaries and communities send and receive messages. The platform can be accessed from any mobile device, computer or tablet to send reminders, notifications, alerts, confirmation or marketing messages.
Primary features of Pony Express HQ include cross posting, contact syncing, group SMS, real-time messaging, MMS, scheduling, message templates, URL link tracking, integrated forms and customization. Additionally, the solution enables users to segment audience by creating keywords and setting up automated responses.
Pony Express HQ allows users to add subscribers by syncing contacts or uploading a CSV file with existing applications such as Outlook or Gmail. ...
Pony Express HQ Pricing
Welcome gift 100 FREE text credits. 1000 text credits: $26 2000 text credits: $44 5000 text credits: $96 10,000 text credits: $184 25,000 text credits: $384 Non-profits get the same benefits and access to Pay-As-You-Go Texting with 1,000 bonus credits.
Starting price:
$1.00 one time
Free trial:
Available
Free version:
Available
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Pony Express HQ phone numbers
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Pony Express HQ User Reviews
OVERALL RATING
Showing 1 - 5 of 43 reviews
Christopher
Verified reviewer
Company size: 1 employee
Industry: Automotive
Review Source: Capterra
This review was submitted organically. No incentive was offered
October 2018
Easy to use
Overall, I like the software and I see myself continuing to use it as long as my customers give me positive feedback. The main concern I have, and a reason that may keep me from continually using this software, is the no short code option. My customers can remember a 5 digit number MUCH easier than a toll free 10 digit number.
Pros
Offers everything that I need for sending mass texts. I like that my customer can subscribe via keywords and that I can add them as a subscriber without having them text first!
Cons
I do not like that I can't use a short code instead of a 10 digit.
Response from Pony Express HQ
Hi Christopher, We are so glad you like our service and the Pony Express HQ dashboard, also thanks for the kind and detailed review. When you sign up Pony Express HQ, you'll get a free dedicated local phone number or a toll-free number. A ten digit number simply feels more authentic, economic and your customers can respond in a more personal way as opposed to just texting ?STOP? to unsubscribe. Plus, if you activate Forward Incoming Calls feature (which you should), it makes it easy peasy for a customer to call you back whenever they want. All the best, The Pony Express HQ Support Team
Replied June 2019
Anonymous
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
July 2018
Efficient effective and inexpensive way to communicate with any group
I will be able to effectively communicate with my target audience whowork remotely and do not use email regularly.
Pros
I like the fact that when a person responds to the text, I immediately get an email with their information to be able to follow up.
Cons
I have not found any cons with this software thus far and I have referred this to many of my co-workers
Response from Pony Express HQ
Hi there, We are so happy that your organization loves Pony Express HQ. Your review of Pony Express HQ and SMS- text messages, in general, is spot on. People are so busy that they would much rather get a text message than a phone call or email. Glad you like our service and thanks for the recommending Pony Express HQ your co-workers. That is very kind of you. All the best, The Pony Express HQ Team
Replied June 2019
Umair
Company size: 2-10 employees
Industry: Computer Hardware
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
May 2021
Repair Pros Review
Overall it is ok, not the best i've seen. Definitely could use a lot of improving
Pros
The dashboard and the csv import process
Cons
Limitation on daily receipts to send message with local number, also having to pay credit per response back to the messages.
Reasons for choosing Pony Express HQ
The initial price that was marketed by pony express
Anonymous
Company size: 51-200 employees
Time used: Less than 6 months
Review Source: Capterra
This review was submitted organically. No incentive was offered
August 2018
Best Mass Text Program!!
Pros
I love how easy this program is to work and how it keeps all my contacts and groups super organized!
Cons
I do hate that the app isn't as easy as the website, but it still works perfectly fine for me.
Response from Pony Express HQ
Hi there, We are so glad you like our service, and the Pony Express HQ dashboard, also thanks for the kind and detailed review, and choosing Pony Express HQ is the Best Mass Text Program! We are so sorry that you feel not easy to use via mobile. We are always looking to improve our services, and we are committed to doing whatever we can to help better your mobile experience. We look forward to hearing back from you! Thank you, The Pony Express HQ Team
Replied June 2019
Justin
Verified reviewer
Company size: 51-200 employees
Industry: Arts and Crafts
Review Source: Capterra
This review was submitted organically. No incentive was offered
November 2019
Finally! What Ive been looking for
I run a choir in Salt Lake City, UT, and I love that this tool allows me to send out quick reheasal updates and reminders in a matter of moments instead of getting on the phone for hours, or sending emails that will inevitably go unread.
Pros
I love how easy to use the product is, and that my users can subscribe on their own.
Cons
Sometimes the pricing can be a little confusing, somethings cost credits, somethings are a subscription. I know ill master it soon though!
Response from Pony Express HQ
Hi Justin, We are also so happy that you did find Pony Express HQ! Thanks for recommending Pony Express HQ that is very kind of you. We don't have a subscription. It is a Pay-As-You-Go. You buy text credits when you need it, that's simple. All the best, The Pony Express HQ Team
Replied November 2019
