Pony Express HQ Software

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Find out more:

PriceDemo

About Pony Express HQ

Pony Express HQ is a text message marketing platform that helps small businesses, clubs, non-profits dispensaries and communities send and receive messages. The platform can be accessed from any mobile device, computer or tablet to send reminders, notifications, alerts, confirmation or marketing messages. Primary features of Pony Express HQ include cross posting, contact syncing, group SMS, real-time messaging, MMS, scheduling, message templates, URL link tracking, integrated forms and customization. Additionally, the solution enables users to segment audience by creating keywords and setting up automated responses. Pony Express HQ allows users to add subscribers by syncing contacts or uploading a CSV file with existing applications such as Outlook or Gmail. ...

Pony Express HQ Pricing

Welcome gift 100 FREE text credits. 1000 text credits: $26 2000 text credits: $44 5000 text credits: $96 10,000 text credits: $184 25,000 text credits: $384 Non-profits get the same benefits and access to Pay-As-You-Go Texting with 1,000 bonus credits.

Starting price: 

$1.00 one time

Free trial: 

Available

Free version: 

Available

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Pony Express HQ phone numbers

Pony Express HQ User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4.5

Value for money

4.5

Customer support

4.5

Functionality

4.5

Showing 1 - 5 of 43 reviews

User Profile

Christopher

Verified reviewer

Company size: 1 employee

Industry: Automotive

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Functionality

out of 5

October 2018

Easy to use

Overall, I like the software and I see myself continuing to use it as long as my customers give me positive feedback. The main concern I have, and a reason that may keep me from continually using this software, is the no short code option. My customers can remember a 5 digit number MUCH easier than a toll free 10 digit number.

Pros

Offers everything that I need for sending mass texts. I like that my customer can subscribe via keywords and that I can add them as a subscriber without having them text first!

Cons

I do not like that I can't use a short code instead of a 10 digit.

Response from Pony Express HQ

Hi Christopher, We are so glad you like our service and the Pony Express HQ dashboard, also thanks for the kind and detailed review. When you sign up Pony Express HQ, you'll get a free dedicated local phone number or a toll-free number. A ten digit number simply feels more authentic, economic and your customers can respond in a more personal way as opposed to just texting ?STOP? to unsubscribe. Plus, if you activate Forward Incoming Calls feature (which you should), it makes it easy peasy for a customer to call you back whenever they want. All the best, The Pony Express HQ Support Team

Replied June 2019

Anonymous

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

July 2018

Efficient effective and inexpensive way to communicate with any group

I will be able to effectively communicate with my target audience whowork remotely and do not use email regularly.

Pros

I like the fact that when a person responds to the text, I immediately get an email with their information to be able to follow up.

Cons

I have not found any cons with this software thus far and I have referred this to many of my co-workers

Response from Pony Express HQ

Hi there, We are so happy that your organization loves Pony Express HQ. Your review of Pony Express HQ and SMS- text messages, in general, is spot on. People are so busy that they would much rather get a text message than a phone call or email. Glad you like our service and thanks for the recommending Pony Express HQ your co-workers. That is very kind of you. All the best, The Pony Express HQ Team

Replied June 2019

Umair

Company size: 2-10 employees

Industry: Computer Hardware

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
3

Ease-of-use

out of 5
1

Value for money

out of 5
3

Customer support

out of 5
4

Functionality

out of 5

May 2021

Repair Pros Review

Overall it is ok, not the best i've seen. Definitely could use a lot of improving

Pros

The dashboard and the csv import process

Cons

Limitation on daily receipts to send message with local number, also having to pay credit per response back to the messages.

Reasons for choosing Pony Express HQ

The initial price that was marketed by pony express

Anonymous

Company size: 51-200 employees

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Value for money

out of 5
5

Customer support

out of 5
5

Functionality

out of 5

August 2018

Best Mass Text Program!!

Pros

I love how easy this program is to work and how it keeps all my contacts and groups super organized!

Cons

I do hate that the app isn't as easy as the website, but it still works perfectly fine for me.

Response from Pony Express HQ

Hi there, We are so glad you like our service, and the Pony Express HQ dashboard, also thanks for the kind and detailed review, and choosing Pony Express HQ is the Best Mass Text Program! We are so sorry that you feel not easy to use via mobile. We are always looking to improve our services, and we are committed to doing whatever we can to help better your mobile experience. We look forward to hearing back from you! Thank you, The Pony Express HQ Team

Replied June 2019

User Profile

Justin

Verified reviewer

Company size: 51-200 employees

Industry: Arts and Crafts

Review Source: Capterra

This review was submitted organically. No incentive was offered
5

Ease-of-use

out of 5
5

Functionality

out of 5

November 2019

Finally! What Ive been looking for

I run a choir in Salt Lake City, UT, and I love that this tool allows me to send out quick reheasal updates and reminders in a matter of moments instead of getting on the phone for hours, or sending emails that will inevitably go unread.

Pros

I love how easy to use the product is, and that my users can subscribe on their own.

Cons

Sometimes the pricing can be a little confusing, somethings cost credits, somethings are a subscription. I know ill master it soon though!

Response from Pony Express HQ

Hi Justin, We are also so happy that you did find Pony Express HQ! Thanks for recommending Pony Express HQ that is very kind of you. We don't have a subscription. It is a Pay-As-You-Go. You buy text credits when you need it, that's simple. All the best, The Pony Express HQ Team

Replied November 2019

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