Overall, I like the software and I see myself continuing to use it as long as my customers give me positive feedback. The main concern I have, and a reason that may keep me from continually using this software, is the no short code option. My customers can remember a 5 digit number MUCH easier than a toll free 10 digit number.

Offers everything that I need for sending mass texts. I like that my customer can subscribe via keywords and that I can add them as a subscriber without having them text first!

I do not like that I can't use a short code instead of a 10 digit.

By using this service I am now able to follow up with my leads faster.

This is super easy and simple to use. This service is of great value.

You are only allowed to upload 200 contacts per group.

Overall it is ok, not the best i've seen. Definitely could use a lot of improving

The dashboard and the csv import process

Limitation on daily receipts to send message with local number, also having to pay credit per response back to the messages.

Great

The ease of use, responsiveness of your support team, and the scheduling of messages are what we like the most about your product

So far I have not found anything that I am unhappy with

I will be able to effectively communicate with my target audience whowork remotely and do not use email regularly.

I like the fact that when a person responds to the text, I immediately get an email with their information to be able to follow up.

I have not found any cons with this software thus far and I have referred this to many of my co-workers

I love how easy this program is to work and how it keeps all my contacts and groups super organized!

I do hate that the app isn't as easy as the website, but it still works perfectly fine for me.

I usually prefer text than phone calls so when I host event Its hard to give a phone call reminder to each of my members rather than using pony express it solve my problem so that I can invite to my guest using SMS. So, being a community manager its definitely handy tools for me and my company.

Reaching out to my community members. I don't have to remember whom to invite next event. Once they have subscribed to our event list #keyword than we can reach out to our members so easily. I totally love using Pony Express for any event I organize either company wise or independent wise.

love the use and ease of it

ease of use, can reach alot of people in a short amount of time

your list goes back to the beginning after each contact is initiated

I run a choir in Salt Lake City, UT, and I love that this tool allows me to send out quick reheasal updates and reminders in a matter of moments instead of getting on the phone for hours, or sending emails that will inevitably go unread.

I love how easy to use the product is, and that my users can subscribe on their own.

Sometimes the pricing can be a little confusing, somethings cost credits, somethings are a subscription. I know ill master it soon though!

Gives me a new tool to communicate in the method my clients use most. Very valuable!

Easy user interface and high quality deliver service. I've tried others and had failures and hassles. Not so with Pony Express! This tool delivers.

I wish it had a RSS to text message setup so that I could text subscribers automatically when I have posted a new blog post. Maybe it's in the works?

The messaging service has been much more reliable than our previous service!

The cost and the convenience of having multiple people in our office set up multiple groups.

The of 9am to 9pm message sending limit. I understand Pony Express wasn’t designed for churches, but there have been a few times it would have been nice to send out a late night or early message.

My overall experience has been extremely well, its helped us bring in more patients. The patients also love the ease of access and the fact that they can message us back and ask questions.

The thing that I liked most about this software is how easy it us for consumers to sign up via texting the key phrase to the number attached to this account

I feel that one good feature would be to include a way to have the mass text say the name of the person we are messaging individually

Pony Express HQ has provided me the opportunity to more personally connect with my non-profit's supporters on a weekly basis. Thank you!

As the director of a small non-profit, I'm able to easily connect with supporters on weekly basis. I can see how many people have subscribed. It's easy to edit templates to include weekly details of happenings here. This is a great way for our supporters to have a more intimate connection with our ministry.

It's hard for me to know how many credits each message uses. I'm sure if I take a closer look, I'd be able to figure it out. I just haven't yet.

Our overall experience has been great. We were thinking of dropping the service to our members and exhibitors because of cost and technical glitches that we encountered with other providers. So glad that we found Pony Express HQ last year and took advantage of the pricing for non-profit organizations and gave this service a try. We have recommended to other horse show organizations and will continue to do so.

Pony Express HQ is easy to use and we need a platform that is easy and intuitive for a range of admins. Customer service is stellar and we have had no technical issues whatsoever. We did a lot of research before choosing Pony Express HQ and they were also the most cost effective option with the most flexibility -- that's important for us as a non-profit organization that has heavy use followed by periods of no use.

I have suggested that an "account review" and credits usage option be added -- it would be helpful to be able to see our purchase history and cost and to plan ahead for future purchases knowing exactly how many credits were used to support each event.

Its okay. The customer service leaves something lacking and I wish there was a direct phone number to a person.

I used previous companies, and due to the nature of my business they terminated the contract without warning. I appreciate this company's policy.

The cost of the credits is a little high.

This has been a great source of communication for our agency. We have been able to sort by groups and send notifications to the applicable parties and staff.

There's no too much we don't like about the program, but would like to add another person to the notification system when needed.

great for the small use as well large corp.

ease of building different groups and using templets for repetitive emails.

automatically assigning a random phone number to the account is regretful. Would rather be allowed to use a number recognized by recipient.

I like that it is easy to use. It is also inexpensive compared to other services

It would be helpful if there was an option to directly insert the template instead of having to copy and paste it to the text

Pony Express hq has great customer service! Quick response time, super helpful, friendly, and professional.

After doing a lot of research on other messaging platforms I found that Pony express hq had everything that we were looking for and more to keep our Church family connected. The other thing that I really like about Pony Express hq is that it is extremely user friendly.

There are no Cons to share at this time.

Because I only need to receive image files, this works well for me. I do not send PDF or other attachments via text. Since my text usage is low volume, the price works well for my budget.

The price is really good for my needs. I do not use bulk mass texting or send non image attachments. This software does allow IMAGE attachments, 1 to 1 conversations, receives texts initiated by anyone using the dedicated text line #. Love the fact that I can drag and drop attachments once received.

Not much. But, wish the Conversation List (Inbox and Sent) would also show the contact's Name not just their phone #.

I am inclined to move forward with it.

Understood this App in about 15 -20 minutes. Had my first broadcast message out to a group of 20 within 20 minutes.

I had a little trouble logging in on the phone portion of the App. But, connectivity could have been the issue. I sent a help request via email and got a response within the hour.

The low pricing, and a free local number.

The online format isn't the most user-friendly, and there is no apple app.

They've been great. Every time there's an issue or I would like a new feature they programmed it in just like that. Simply amazing!

The most simple and cheap system I've found so far

I don't have any complaints. You guys are great!

So far, it has been a great experience.

A very great way to get a short message to my customers at once. Easy to understand platform and very user friendly.

does not have an app that I can access by phone. But not too much of a setback for my use.

The monthly cost is reasonable and the emails are sent immediately.

my least favorable part of the software is the amount of credit that is used when a SMS advertisement is sent