We distribute emails to our 2500 Canadian members weekly.

Reach Mail is easy to use and very inexpensive.

Online editor could be easier to use. Sometimes the fonts don't transfer over from other apps.

ReachMail provides our association with a user-friendly process for getting communications out to our members, and it had a great analytics system for us to monitor and identify who is engaged, and what content interests them.

Templates and user-friendly features make it possible for anyone to create great communication without any programming background.

I sometimes have difficulty with formatting text, and controlling the spacing details in the rows. Perhaps this is a lack of training and expertise on my part - but that is a frustration for me.

I don't have business problems as such. I'm a writer selling and marketing books and I use a number of service providers. Reachmail is one of the better ones but could be much better.

5,000 subscribers (better than most of its competitors). The reporting and sending process is straightforward. The site is basically good to use. The list cleaning system is particularly useful. It's always tricky to keep lists clean. If the system had a way of recognising spam traps that may inadvertently appear it would be a major step forward.

Deleting the entire list of subscribers when desired is cumbersome. You have to copy and create another list and fiddle around. The WYSIWYG editor is not as good or sophisticated as some. I'm using it now (taken a break to fill in this survey). I can't insert margins around photographs (you enter figures, try to do it and image vanishes). Boxes appear and you can't get rid of them. A row of boxed symbols has now appeared which is new to me. They just get in the way. Take a leaf out of Mailchimp. It's also hard to check and see if the autoresponder works. It does, because a list is added to, but to amend it is not easy. And it's impossible to actually SEE a form you already created.

ReachMail has been useful in sending out and tracking enewsletters for more than five years for me.

List management and clean-up is very helpful, as is the ease of importing new addresses as clients ask to be included. Makes creating each email newsletter easy and consistent since you can duplicate the entire email and just re-do the new information. The reporting feature is very helpful.

Sometimes the steps to take in creating a new campaign can be confusing, and there is no easy way to go back and correct typos etc. in labels. I dislike that some of the earliest campaigns are no longer accessible.