ReferralCandy

RATING:

4.54

(289)

About ReferralCandy

ReferralCandy is a cloud-based solution designed to help online stores of all sizes manage customer rewards and promote referral marketing programs across multiple digital platforms. Key features include campaign management, affiliate marketing, traffic source tracking and rewards distribution. Teams using ReferralCandy can track top traffic sources and new sales from referrals, facilitating decision making through comparison of performance against industry standards. Businesses can identify suspicious referrals and automatically ban fraudulent activities, ensuring compliance with government regulations. With HTML and CSS editing tools, users can utilize pre-built templates and configure them according to individual requirements to establish brand visibility. ...

ReferralCandy Pricing

Pricing starts at $47/mo + commission (monthly). All pricing options include a 30-day free trial. We're focused on helping you get more sales. That's why our pricing is based on a commission for each successful referral sale you make. Find out more at www.referralcandy.com/pricing!

Starting price: 

$47.00 

Free trial: 

Available

Free version: 

Not Available

ReferralCandy rewards management screenshot
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ReferralCandy Reviews

Overall Rating

4.54

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

5

Value for money

4.5

Functionality

4.5

Showing 1 - 5 of 289 reviews

User Profile

Justin C

Verified reviewer

Company size: 2-10 employees

Industry: Apparel & Fashion

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

February 2020

Superb CX by an AMAZING team

[SENSITIVE CONTENT HIDDEN] was unbelievably awesome during my interactions with him! It felt as if he was coaching and showing me all along the process so I have a deep understanding. Great work [SENSITIVE CONTENT HIDDEN]!!

Pros

The ease of use and content to learn provided in every interaction with their customer service.

Cons

It would be nice to see a deeper look into your advocates verse just seeing contacts.

Reasons for choosing ReferralCandy

I'm very adiment about Customer Service and this is the sole reason why I chose Referral-Candy over everyone else. World-Class experience!!

User Profile

Alonzo

Verified reviewer

Company size: 11-50 employees

Industry: Sporting Goods

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

February 2020

helpful and easy so far

quick and responsive chat, unlike Refersion which has had long lag times before replies.

Pros

For [SENSITIVE CONTENT HIDDEN]: "You've been great and very helpful. I actually currently have an active trial going with Refersion, but it's been terribly frustrating, very unclear and complicated on the setup so that's why I jumped to Referralcandy. Still in the initial stages of setup and yet to be determined, but it's looking good for Referralcandy so far..."

Cons

it's still a bit complicated to set up, but simpler than refersion so far and the help chat people are very quick and responsive.

Reasons for choosing ReferralCandy

Refersion.

Reasons for switching to ReferralCandy

very convoluted setup instructions, not at all easy to set up and the help chats are extremely laggy and not at all real time.

Justin

Verified reviewer

Company size: 2-10 employees

Industry: Professional Training & Coaching

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

November 2020

They promise exactly what we need. I hope they deliver.

Pros

The base concept of their offerings is just great. We wanted a simple and automated way customers or others could refer and get rewarded. They seem to be exactly what we are looking for. I am still in the trail and yet to see if work on a large scale, but if they deliver what they promise it will transform our companies growth. I love it's integration with Chargebee (as long as it works). So far the customer support team has been very responsive and that matters a lot to me. [SENSITIVE CONTENT HIDDEN] specifically have been helpful.

Cons

I found the dashboard UI not intuitive and there were glitches once our Chargebee account and Referral Candy were linked saying they weren't linked, but then one day they it solved itself. Unnerving, but hopefully all figured out.

Reasons for choosing ReferralCandy

No need to login for an affiliate to get started referring. Intigration with Chargebee. Price.

Erin

Company size: 2-10 employees

Industry: Food Production

Time used: More than 2 years

Review Source: Capterra 

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

5

FUNCTIONALITY

4

October 2022

Easy option for customer referrals, but limited use otherwise.

Generally positive, they seem to have updated their look and features.

Pros

Generates codes for our customers based on referrals, incentivizes customers to share their experience with our product.

Cons

Doesn't enable us to see current rewards a customer might have (to my knowledge). Our customers don't also don't tend to engage with it often except for a few brand ambassadors.

Dennis

Company size: 51-200 employees

Industry: Retail

Review Source: Capterra 

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

January 2023

Great Support!

I had a few questions on set-up, integration, and customer journey. I worked with Ines who was very pleasant and attentive and was able to answer all my questions concisely so I was clear on what to do. Ines provided great support with helping me quickly and efficiently. Thanks!

Pros

Referral delivery and tracking is most important. Set-up seemed fairly easy.

Cons

It does not integrate with our POS or newsletter platform.

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