Reply

RATING:

4.6

(96)

About Reply

Reply is the AI-first sales engagement platform that helps SDR teams find new prospects, engage them through multiple channels, and create new opportunities at scale while keeping every touchpoint personal. From building targeted prospect lists with our own free database of 140+ million contacts to booking calls right through the platform – Reply allows you to streamline your sales process, saving up to 40% of your SDR team’s time. Powered by cutting-edge AI technologies, Reply handles some of the most time-consuming tasks on your behalf: - Generate unique email templates based on a prompt or from scratch - Assess and optimize your existing email template to improve performance - Craft complex outreach sequences for any occasion or business goal - Categorize emails i...

Reply Pricing

The Starter plan provides lightweight email automation for individual users, priced at $49/user/month. Next is the Professional plan ideal for growing teams interested in the full power of multichannel engagement, priced at $89/user/month. The Ultimate plan is designed for larger teams seeking premium features and add-ons, priced at $139/user/month. The Custom Agency Plan is a versatile solution providing the full power of multichannel engagement for agencies of all sizes, starting at $166/account/month. Not sure which plan works best for you? Start your risk-free 14-day free trial to get an idea of Reply - you get a full set of core features with any plan you choose. Chat with Reply support to get any additional information you may need.

Starting price: 

$49.00 per month

Free trial: 

Available

Free version: 

Available

Multichannel outreach sequences

Reply Reviews

Overall Rating

4.6

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Reply

1 - 5 of 94 Reviews

Stefani

Human Resources, 2 - 10 employees

Used less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed July 2021

Great software for Cold Email

User Profile

Austin

Verified reviewer

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2018

Best tool for sending cold emails and improve conversion rates

Insane open-rates, insane response-rates. It turned email outreach into a valid leadgen channel, which I didn't expect.

PROS

Every email you send is personalized. Every campaign you create has analytics data you can use to improve the campaign. Emails are sent automatically and camapigns don't require any manual actions up until you get a reply.

CONS

Nothing major. Connecting to some 3rd pary mail servers is more complicated than it should be, but it's not an issue.

Anonymous

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2018

Reply is a great tool with a host of features

PROS

The best thing about Reply is how many features it has. From A/B testing emails to swapping between plain text or linked opt-outs, it has pretty much everything you could ask for. A few of the top features: -Delivery based on prospect's time zone -A/B testing -Advanced statistics and reporting -Email throttling limits (i.e., sending amounts and time between each email being sent) -Super fast responses from the support team

CONS

Reply can be difficult to get started with. Especially when compared with other sending softwares, the number of features can be overwhelming. I would recommend Reply for anyone who really wants to dive into the world of email marketing, but for newcomers, I would suggest other options.

Matt

Information Technology and Services, 11-50 employees

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed September 2021

A lot of potential, but not quite there yet.

I was wowed by their website and sincerely impressed with their product, but for a tool that's used daily and needs to integrate with Salesforce, there appears to be a ways to go before being considered a legitimate contender in the space. For smaller teams with little to no existing systems that require integrations, this would be a great fit and could really help get things off the ground in a lean and efficient manner.

PROS

The plethora of capabilities, features & benefits and low cost. By offering basically unlimited email addresses in tandem with CRM and outreach automation, this is a steal for organizations looking for an all-in-one solution.

CONS

Integration w/ Salesforce. Specifically, the contact to account relationship was not working adequately, which is critical for us; contact records from Reply were being imported into Salesforce with the Account missing and thus created a bunch of company-less prospects. There probably could have been a way to configure it properly, but the time required outlasted our trial period.

Reasons for switching to Reply

High Velocity Sales (by Salesforce) is terrible, which pushed us to re-enter the market for an adequate sales engagement tool.

Anonymous

Used daily for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2017

Game changer for outbound marketing

PROS

TL,DR = 10/10 Huge time saver Good safeguards in place - the system does a good job at preventing you from having a contact be in multiple campaigns, excludes invalid emails (see below), etc Awesome customer success team Value added integrations - the built-in email validation add-on function has saved us a ton of time (note small extra cost at a competitive rate to other validation solutions). Reply integrates well with our CRM too Flexible to add/delete different email addresses Roadmap: Product has improved in year we've been using it (example: Outbox report on schedule/# of emails being sent in future)

CONS

Very little dislikes at all. Maybe some small tweak to the UX or some reports I only look at infrequently....but definitely nothing material.