Confusing, does not track inventory as it should, does not interface correctly with Quickbooks, support is the WORST. No help, we wasted thousands of dollars on this system.

The integration creates a total mess in Quickbooks, and employee hours can only be ported over to Quickbooks in whole numbers and no overtime.

Cost of hardware was for fixed period, but they offered no discount once that period was over. Basically intend to charge for the cost of the hardware, indefinitely.

Easy to learn staff friendly have a portable option, reliable enough. Use iPad and doesn’t take too much space.

The worst part was that, with only two weeks into implementation , they refused to refund the $3100.00 we paid siting contract guidelines and charged us an additional  $1300.00 cancellation fee.

I shopped extensively and found Revel to be the best value, with support and ease of use.

Inventory is fairly simple. I like the look of the software.

Customer service has always been excellent for technical help.

We love the fact that technical support is available 24/7 and they are always willing to find a solution to your problem. API availability is also great for other software integrations.

The tech support people are nice. The sales team don't care.

Was a great price and it integrated seamlessly with my QuickBooks Online software.

The reporting capabilities and the ease of use and the reliability of the Networking equipment used makes our systems rock solid. The KDS has also been so beneficial.

At this point, I have more knowledge then some of these techs that are from Lithuania. Terrible TERRIBLE customer service, TERRIBLE product, and TERRIBLE value for what you get.

Easy to use, adding items, promo discount not and employee info super easy. Tech service is thorough and follow thru is great.

Good POS software that can help you clean up your POS offerings. Provides fairly good POS protection and security for your business.

All of it is just so damned cumbersome, takes so many taps on the ipad and is not intuitive. Even for our millennial cashiers.

The revel system is extremely user friendly and easy to use. Uploading new merchandise or making instant changes to products or prices makes for a great and easy way to control your inventory.

Great system, the UI is customize able to fulfill your needs and the best part is most of the customization can be done using your management console.

Good idea, good realization on the hardware concept, but buggy software.

This makes it hard to get the price right. Have had to do a manual discount, rather than percentage to work around this.

In fact for the last update, the app told me that it was the most up to date, but finally on the back end of Revel there was a warning that I needed to update or my system would be obsolete.

Support team, in particular, stand out as a team that provides star service whenever we need help, and I cannot praise them enough.

We have used that feature a lot to make the program our own. I also love the automated reporting so that I can send my reports to my superior by simply scheduling the action once.

Some times we have difficulties with the reports function. We found some troubles with planning tools and the synchronization with the software.

I really like the fact I can quickly filter data, so if I want to list all members and what activities they are interested in,  it's just a couple of clicks and I have what I need.

We increased our sales with the help of this software by tracking all the customer queries and filling them in a timely manner, so the software worth the investment.

Flexible, easy to track projects, intuitive. Excellent for exporters as can be used in multicurrency format.

Generally, as a business we are happy with the platform. The team at Workbooks are friendly and go the extra mile.

Runs very slowly at times, this makes for frustration on a busy support desk.

It is fully featured and has been a godsend for both GDPR compliance and integration and for developing marketing strategies.

Strong CRM platform with amazing support team.

There is very little that i dis-like about this software as any issues can be raised and put into development.

Overall it's very good, support is excellent and the team are very helpful.

The presales support was excellent, the vendor showing a real understanding of the client's needs and desire to get to the optimum solution.

Great CRM software at a good price point. It has all the functionality you would expect.

Cumbersome API, few integrations, especially in the US, poor response times for US support, since they're in the UK.

The reporting side is always very helpful, and the support team always do there best to assist and help. I would recommend workbooks to anyone wanting a simple, yet effective CRM system.

Relative to the completion, it provides a lot of functionality at a very reasonable cost. The support is responsive and good too.

There are too many tabs and it's confusing. If I put in a part number, only a portion shows in the tab.

It has taken awhile for the installation and setup - meaning that we are unable to use workbooks yet, because of problems with the initial setup with workbooks.

Customer support has improved since we started to use workbooks as we can easily track previous calls. Also the ease of creating and scheduling emailed reports helps greatly.

Good customisation; easy to use; automatic email reports. Highly adaptable and benefit for continuous development.

A great time saver, particularly when it comes down to GDPR compliance and integration. Also, it has been useful in developing marketing strategies.

This software is very easy to use that is why I would definitely recommend it to  other companies to use it to.

I like the reporting module, it is quite user-friendly.

I really like the ability to collaborate with my peers.

Excellent experience had by all. Team were responsive and felt like we had support from all areas.

The flexibility is key for us and the ease of use. If something is quite the way you like you can easily configure it and change it on the fly which is great.

The best thing about Workbooks is how flexible the reporting is and having access to API data for any report you create is an added bonus.

US Dollar

Revel is a cloud-based business platform that integrates operations and customer channels with point-of-sale (POS) functionality in a single dashboard. It is suitable for stores and restaurants of all sizes and provides users with a POS system with integrated inventory management, customer management and social media management functionalities.


Revel offers a data analytics application that tracks hourly sales, order history, payment summaries, product mix and sales summaries and presents the data in reports and graphs. Other features include managing loyalty programs and gift cards, mobile ordering and barcode support.


Business owners can control user access with unique user IDs, passwords and swipe cards. Inventory management tools connect in-store and e-commerce channels to provide real-time inventory data. CRM features let users capture and record customer data and order history.


Revel offers support through training videos, live chat and over the phone. Integration with third-party partners like Apple Pay and QuickBooks is also available.



LongDescription

Split Checks

Restaurant POS

Separate Checks

Employee Management

Product Identification

Forecasting

Purchase Order Management

Electronic Payments

Barcode/Ticket Scanning

Payment Processing

Multi-Channel Management

Delivery Management

Retail Inventory Management

SSL Security

Electronic Signature

Order Management

Retail POS

Customer Accounts

Online Ordering

Gift Card Management

Reorder Management

eCommerce Management

Shipping Management

Warehouse Management

Bar POS

Inventory Optimization

Multi-Location

Mobile Access

Online Payments

Cost Tracking

Sales Reports

Inventory Tracking

Inventory Auditing

Ordering Automation

Touch Screen

Pricing Management

Tips Management

Table Management

Returns Management

Customizable Templates

Returns Tracking

Billing & Invoicing

Accounting Integration

Layaway Management

Audit Management

Discount Management

Commission Management

Inventory Control

Reporting/Analytics

Monitoring

Supplier Management

Customer History

Retail Management

Point of Sale (POS)

Purchasing & Receiving

Inventory Management

Loyalty Program

Search/Filter

Demand Forecasting

For Liquor Stores

For Retail

Mac OS

Web browser (OS agnostic)

Windows 8

Email/Help Desk

FAQs/Forum

Phone Support

24/7 (Live Rep)

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Revel Systems

In Person

Live Online

Documentation

Workbooks offers growing companies a SaaS platform to run their business and engage with their customers – at an affordable price. Workbooks designs, develops and implements its own software, which is targeted specifically at mid-market organizations.


The platform helps manage the sales team with real-time reporting and activity tracking, increase sales productivity with automated workflows and mobile apps, improve forecasting and make insightful decisions. It also allows companies to efficiently run marketing campaigns, manage data, segment and target accurately, measure ROI and drive alignment – maximizing the demand funnel.


 Businesses are able to easily create and deliver accurate sales quotes, generate contracts and orders, and sync the information with their financial system for maximum visibility and efficiency.


Finally Workbooks provides customer service functionality that includes multi-channel case management, activity history tracking, Service Level Agreements (SLAs) measurements etc. to help increase agent productivity and deliver an exceptional customer experience.



Commenting/Notes

Cataloging/Categorization

Customer Surveys

User Management

Internal Chat Integration

Data Enrichment

Product Catalog

Lead Capture

Performance Management

Customizable Reports

Document Storage

Proposal Generation

Access Controls/Permissions

Activity Tracking

Leaderboards

Data Synchronization

Customer Segmentation

Rich Text Editor

Customer Service Analytics

Sales Pipeline Management

Referral Tracking

Contract/License Management

Calendar/Reminder System

Knowledge Management

Pipeline Management

Communication Management

Customer Database

Call Logging

Calendar Management

Call Management

Customizable Fields

Activity Management

Sales Trend Analysis

Data Import/Export

Email Tracking

Customer Support

Process/Workflow Automation

Lead Generation

Email Templates

Self Service Portal

Contact Management

Opportunity Management

Configurable Workflow

Lead Management

Email Marketing

Sales Activity Management

Performance Metrics

Territory Management

Channel Management

Text Editing

Shared Contacts

Marketing Automation

Role-Based Permissions

Request Escalation

Social Media Integration

Lead Segmentation

Workflow Management

Email Management

Source Tracking

Event Triggered Actions

Field Sales Management

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Demographic/Firmographic Data

Segmentation

Reminders

Calendar Sync

Mobile App

30-day free trial, no credit card required.

Free Edition - FREE
CRM: $39 per user, per month
CRM Pro: $54 per user, per month
Business: $78 per user, per month
Business Pro: $95 per user, per month

Revel Systems vs Workbooks

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