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> Reviews of Salesforce Customer360. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Salesforce Customer360 is a good fit for you!

Source: https://www.softwareadvice.com/marketing/salesforce-customer360-profile/reviews

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Salesforce Customer360 Reviews

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[Overview](https://www.softwareadvice.com/crm/salesforce-customer360-profile/)

Reviews

# Salesforce Customer360 Reviews

## Reviews Summary

## Overall Rating

4.8

* * *

## Ratings Breakdown

5

(38)

4

(9)

3

(0)

2

(1)

1

(0)

## Secondary Ratings

Ease-of-use

4.5

Customer Support

4.7

Value for money

4.7

Functionality

4.8

* * *

### Pros

"It is a comprehensive customer relationship management solution that incorporates the different function of the business like sales marketing and customer service."

"This gave us the ability to be more dynamic from campaign to campaign making strategic decisions on the fly and in allocating budget."

"Overall, it's a great CRM, that integrates with so many other tools, and allows you to have 1 source of truth for all business operations and data."

### Cons

"For some businesses, the costs associated with Salesforce may be considered high, especially for smaller businesses or startups."

"Sometimes it is a little difficult to navigate for people who aren't as familiar with salesforce."

"The initial process of learning Salesforce Sales Cloud was a difficult issue and took longer than expected."

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Salesforce Customer360 Reviews, Pros and Cons - 2026 Software Advice