It gets a bit frustrating. I also hate the double authentication because I do not always have my phone with me when I need to get on the software.

Salesforce is a really great product I loved the tools used and tips to help you create sales and serve better for customers.

Salesforce is the best customer relationship management tool in the market right now. The best thing I like about this software is the features.

There is little to be said about cons. I experienced minor trouble when accessing customer support at some point which would probably be the worst of it.

I love using Salesforce. It is very user friendly and helps me be able to track my progress and create a clean pipeline.

Ref IDs are my biggest pet peeve, they don't always work and I've lost emails this way from clients. This leads to a bad consumer experience for everyone involved.

Ease of use and works great for small (that's us) or large companies it blends well with other programs is customizable and tracking is good,  reach out is also very easy to use.

If you could get the innovative nature of Salesforce to your business you would get amazing talent collection to your organizations.

An awesome CRM platform with a plethora of information to use to become the best marketer you can be.

Overall Salesforce is great and can integrate with hundreds of other platforms which makes it an amazing tool to use company wide, not just for sales.

Like I stated before, I was happy about the switch to Salesforce Lightning, but it has turned out to be great. I like that my emails and Talkdesk are integrated into Salesforce as well.

My team members use it in delivering great sales and customer service experience and it has been a great help for all of us.

This software will help you to build your sales and marketing in the industry, salesforce is a great software and value for money, so therefore I recommend it to the user.

I like the fact that Salesforce is very flexible and customizable to my taste. It is very user friendly and the functionality is superb.

So popular and so powerful for small business  is contact management, task management, opportunity tracking, collaboration tools, customer engagement tools. Flexible and easy  to use.

The integration with gmail is awesome. Being able to automatically log emails to the appropriate account instantly is such a nice feature.

I like that this platform is easy (for the most part) to use. I also find that the customer support is amazing and always willing to help.

It's also supported by awesome community and the best documentation/support in the business. The Trailblazer community leads the tech industry in training and documentation.

I enjoy the simplicity of the product and how quickly I was able to configure and deploy for my team. In addition, the Support team has been great about addressing any issues that have arisen.

We measure email response time and this does that perfectly.

Very well priced, easy to use, and perfectly tailored to my needs with easy integration. Excellent customer service as well.

It's functionality and ability to drill down into data without being overly complicated and still relatively easy to use.

The employee with the best time, gets a reward. Our customer feedback ratings have greatly improved since we implemented this project.

I love the ability to see how quickly we're responding to customers, the email volumes, and the ability to filter internal/external.

I love the ease and functionality of pulling data into PDF software to share metrics with management and my staff.

I really like the first reply data, the monitoring of the different team and the assistance of [sensitive content hidden] when I need help.

I needed to be able to monitor the efficiency of my team responding to emails, this worked perfectly for me.

The time taken to upload the emails for each person and the authentication process can be a bit slow. However, both of these are basically one-off problems.

It helps me keep track of customer service email accounts and ensure that our customers are receiving a timely reply from us.

I think the default visualizations and the verbiage for their filters and key indicators are a bit confusing.

Product was very easy to configure and user interface is intuitive. Per mailbox pricing is a positive.

Complex overview of process flows. Helps to understand the trends.

The dashboard with at-a-glance data is great and being able to easily switch between users with the dropdown and search feature is very convenient.

Set-up and execution are super easy. Platform is user friendly, which helps so I am not training Managers on how to use.

The customer service is above and beyond excellent. I'm amazed such a small company can be as agile and responsive to customer needs as these folks can.

Ease of use, reports are automated and sent to email.

TimetoReply - the Information I Want and the Information I'm Confused By.

This software has offered us the opportunity to ensure our clients are getting the customer service we promise.

I like that I can pull the team and see their e-mail stats as well as the e-mail productivity. I like that we can view the response times to different select groups if needed as well.

Easy to use, quick set up and friendly display of data.

I like that it easily broke down email response performance and had the ability to quickly filter and view teams/individual performance.

Any time we have had to reach out to support they have been quick to respond or get back to you and resolve the issue.

Very insightful results. Most pleased with the support and additional features.

The inability to change some data that is provided or how it is provided. I do not like that the historical data is not stored within the system if you have turnover.

This allows us to give all team members access that need it, to reports on shared accounts without driving up the cost. The visual presentation / dashboarding is nice.

We are happy with the tool and strive to perfect our services by monitoring that all emails are handled within their KPI's. The support service of TTR is exquisite.

US Dollar

Grow your revenue and profits with intelligent sales automation with Sales Cloud. Help every rep be more efficient. Close more deals. Collect cash faster. Boost growth and profit with intelligent automation and integrated tools from Sales Cloud.

This Salesforce platform has CRM capabilities that include lead management, marketing automation, and contact management. These applications help organizations to manage customer accounts, track sales leads, conduct and monitor marketing campaigns and provide service post-sale. Salesforce Lightning Experience is upgraded CRM version of Sales Cloud that streamlines the sales process by allowing any sales rep to generate and follow-up on leads, manage account activity, track the status of each campaign, and create reports without hassle.

With Salesforce for Outlook, users can synchronize contacts, calendars, emails, and tasks in both applications without interrupting any business process. Salesforce Sales Cloud for small businesses allows users to manage contacts, track sales deals, manage tasks and events, harvest leads, and track performance. The sales cloud enterprise edition layers in call scripts, team-selling functionality, business workflow, setup approval and automation, custom applications, API integrations, and more.

The Salesforce CRM solution is available only for software-as-a-service (SaaS) deployment. In addition, this Salesforce app provides a technology stack that covers database and security as well as workflow and user interfaces.


LongDescription

Commenting/Notes

Engagement Tracking

Content Delivery

Cataloging/Categorization

Employee Management

Customer Surveys

Forecasting

Multi-Channel Marketing

Business Card/Badge Scanning

Quality Management

Purchase Order Management

Meeting Management

Safety Management

Internal Chat Integration

Product Catalog

Presentation Tools

Lead Capture

Performance Management

Document Storage

Proposal Generation

Access Controls/Permissions

Activity Tracking

Customer Service Analytics

Sales Pipeline Management

Referral Tracking

Contract/License Management

Ad hoc Reporting

Financial Management

Material Requirements Planning

Order Management

Calendar/Reminder System

Competitive Analysis

Project Management

Approval Process Control

Auto-Dialer

Lead Distribution

Projections

Knowledge Management

Multi-Campaign

Pipeline Management

Customer Database

Call Recording

Call Logging

Medical History Records

Audience Targeting

Goal Management

Call Management

Customizable Fields

Collaboration Tools

Assignment Management

Sales Trend Analysis

Call Center Management

Shipping Management

Client Tracking

Scheduling

Data Import/Export

Email Tracking

Call List Management

Campaign Planning

Customer Support

Graphical Data Presentation

Buyer Management

Lead Generation

Email Templates

Self Service Portal

Contact Management

Sales Approval

Version Control

XML/RSS

Opportunity Management

Content Management

Configurable Workflow

Bills of Material

Lead Management

Conversion Rate Optimization

Multi-Currency

Email Marketing

Statistical Analysis

Mobile Access

Sales Reports

Dashboard Creation

Performance Metrics

Routing

Territory Management

Channel Management

Dynamic Modeling

Training Management

Maintenance Management

Shared Contacts

Production Scheduling

Marketing Automation

Proposal Management

Landing Pages/Web Forms

Request Escalation

Social Media Integration

Lead Segmentation

Basic sales and marketing for up to 5 users
$25
/user/month*
(billed annually)

Complete CRM for any size team
$75
/user/month*
(billed annually)

Deeply customizable CRM for your business
$150
/user/month*
(billed annually)

Unlimited CRM power and support
$300
/user/month*
(billed annually)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

Chat

2-10

11-50

51-200

201-500

501-1000

1000+

Salesforce Sales Cloud

In Person

Live Online

Webinars

Documentation

Videos

timetoreply, is an email performance optimization and analytics software for customer-facing teams globally. With seamless integration into Google Workspace, Outlook, and Microsoft o365, timetoreply empowers your teams to supercharge their email game, without having to leave their inbox..

Our software doesn't just track response times; it actively helps your team improve them. Real-time reply tracking and alerts + SLA management options ensure your agents reply faster and optimize their email follow-ups. Easy to implement. Instant data. Shared and individual mailboxes. No change to workflows. No training required.

Elevate your team’s email communication game with timetoreply and watch  their performance soar. Get started today. Soc 2 type II certified


Email Monitoring

Shared Inboxes

Communication Management

Churn Management

Event Triggered Actions

Visual Analytics

Activity Dashboard

Alerts/Notifications

Reporting & Statistics

Response Management

Reporting/Analytics

Drag & Drop

Archiving & Retention

Third-Party Integrations

Search/Filter

Real Time Analytics

Customizable Reports

Real-Time Monitoring

Real Time Data

Whitelisting/Blacklisting

Email Management

Real Time Reporting

Pricing is available on a monthly subscription as follows:
Starter Pricing Package: 5 - 10 mailboxes, at $16 per mailbox per month
Pro Pricing Package: $25 per mailbox per month
Elite Pricing Package: $34 per mailbox per month
Large/Enterprise - Contact Time To Reply for pricing details.
Save 12.50% with annual billing

Salesforce Sales Cloud vs timetoreply

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