Salesforce Sales Cloud vs Higher Logic Vanilla
Salesforce Sales Cloud has 18311 reviews and a rating of 4.39 / 5 stars vs Higher Logic Vanilla which has 63 reviews and a rating of 4.41 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- Salesforce is a really great product I loved the tools used and tips to help you create sales and serve better for customers.
- Salesforce is the best customer relationship management tool in the market right now. The best thing I like about this software is the features.
Cons
- It gets a bit frustrating. I also hate the double authentication because I do not always have my phone with me when I need to get on the software.
- There is little to be said about cons. I experienced minor trouble when accessing customer support at some point which would probably be the worst of it.
Pros
- We needed a solution with a robust API and Vanilla has done a really great job on that front.
- The theming architecture in particular is incredible and allows us to create beautiful forums that integrate with seamlessly with our branding. Second, it's actively developed and open source.
Cons
- There are several pain points that I encounter however on Vanilla Forums. The group feature has not been working well although a many improvements have been made in the past year.
- Also, the migration from staging to live is manual and open to user error. Image compression (or the lack of) has been a big issue for us as our sites are very visual and performance has suffered.
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