All Lead Gen & CRM (formerly SharpSpring) Reviews
1-25 of 737 Reviews
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Max
11 - 50 employees
Used less than 12 months
OVERALL RATING:
4
Reviewed May 2021
Great Marketing Automation Software Alternative for Agencies
Chuck
Verified reviewer
Computer Software, 201-500 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
4
Reviewed February 2020
Full-featured marketing automation on a budget
Prioritizing leads for Salesforce, collecting customer feedback, and better tracking the effectiveness of marketing efforts are the key things we get out of SharpSpring. We are able to collect leads using SharpSpring forms and then deliver them to the right salesperson using their visual workflow tools. We can make lists and campaigns based on ANY criteria in the system, which is super impressive. The Life of the Lead is a revelation: Being able to see all digital interactions of our customers is a complete game-changer for Sales. With Life of the Lead, Sales is more informed and can take on calls armed with the right information to best serve the customer.
PROSThe support is top-notch. They go above and beyond to ensure all questions are answered. If there is a key feature needed in the software, they'll work to make sure that you get that feature or have a workaround. They respond quickly, and they are incredibly knowledgeable. It's hard to list just one thing I like best! It's the most competitively-priced tool on the market... and it's a fraction of the cost of nearly any other marketing automation tool on the market.
CONSWith their constant upgrades, SharpSpring occasionally can be a bit buggy while features get ironed out. Nearly all issues have easy workarounds, and the fixes come fast. It's a minor quibble for a service that is basically as good as it gets.
Reason for choosing Lead Gen & CRM (formerly SharpSpring)
Better support. Better functionality. Better interface. Better price.
Brooks
Verified reviewer
Marketing and Advertising, 11-50 employees
Used daily for less than 12 months
OVERALL RATING:
4
EASE OF USE
3
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed November 2019
A powerful platform, but still has a long way to go
We use Sharpspring for email automation, marketing automation, lead tracking, reporting, as a CRM, and as a sales tool. It allows us to track contact interactions from first touchpoint through sale. It has been a huge help.
PROSMy favorite thing about Sharpspring is the ability to track and analyze the entire life of a lead, from start to finish. It allows us to optimize our funnels and nurture prospects from interest to sale. It is a really powerful tool and offers (almost) everything you need for marketing automation from automated workflows to landing pages and forms to email design. I also love their lead scoring.
CONSThough it offers a lot of features, it's not all that usable compared to similar products. There are countless small usability issues. Landing pages are pretty difficult to create. Support is usually great – but can at times be entirely unhelpful. Automation has some key features other tools allow. Overall, there are just a lot of features that still need to be added in order to really compete.
Reason for choosing Lead Gen & CRM (formerly SharpSpring)
We really needed a robust CRM for longer B2B buying cycles. Though all other tools were awesome, Sharpspring won out there.
Reasons for switching to Lead Gen & CRM (formerly SharpSpring)
Price was the primary reason.
Anonymous
2-10 employees
Used daily for less than 2 years
OVERALL RATING:
3
EASE OF USE
2
VALUE FOR MONEY
2
CUSTOMER SUPPORT
2
FUNCTIONALITY
3
Reviewed May 2021
Not worth it
Not good. Lots of "oh yeah, sure, it does that." Only to find out that the software doesn't actually do what they just said it does or no one from sharpspring knows how to make it do that.
PROSSeemed like a great and more affordable option compared to HubSpot. Not much else to say here since we had a boat load of issues with it.
CONSEverything was cumbersome. From onboarding to implementation. Even getting someone on the phone from the right department to help us when we had issues with email was a problem. Overall, really clunky and outdated. We ended up going to Hubspot and it's SO much better and not even that much more expensive especially when we think of all of the time we all wasted trying to get sharpspring to work.
Reason for choosing Lead Gen & CRM (formerly SharpSpring)
price.
Vendor Response
Hi there, Thank you for taking the time to share your experience with SharpSpring. We hate to hear that you had a negative experience with the platform. Our exceptional support is something we work hard to maintain so we hate finding out we missed the mark there as well. We never take losing a partner lightly and will use your feedback to continue to improve our resources for our agency partners. If you'd be open to sharing any additional feedback, please email us at feedback@sharpspring.com.
Replied May 2021
Gbenga
Verified reviewer
Civil Engineering, 51-200 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
4
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed March 2023
SharpSpring: The All-In-One Marketing Automation Platform
SharpSpring helps me solve my marketing automation needs by providing a variety of features, including email marketing, lead generation, social media management, and comprehensive analytics and reporting with ease and at a relatively low expense.
PROSIt is an easy-to-use platform that allows me to access and use its numerous features without requiring extensive technical knowledge. I like that the platform is adaptable, I can simply tailor the platform to my specific marketing requirements, allowing me to streamline my marketing efforts and get greater outcomes. also, The reporting and analytics tools are robust and extensive, providing me with loads of data and insights into my marketing campaigns. I value the platform's extensive analytics, which allow me to track performance and monitor lead activity.
CONSWhile the email templates are limited in number and may not be as visually appealing, I don't have any other concerns or complaints about the platform.
Anna
Verified reviewer
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
4
Reviewed July 2019
SharpSpring user for 4+ years
We really are able to do so much more with our marketing. We can see the interaction of clients with our marketing as a whole, not just off of one campaign. We can trigger emails and actions based on their behaviors which is very beneficial.
PROSBeing a Partner for 4+ years has allowed us to grow with them. When they were a startup, we were able to really see the changes the partners were requesting and the software has come a long way. They really value their Partners (agencies).
CONSSometimes SharpSpring likes to release new features, while they need to also work on continually improving their existing features.
Reason for choosing Lead Gen & CRM (formerly SharpSpring)
Much less expensive and really built for agencies like us. The others also really charged a lot for the number of contacts we would have, making them not feasible.
Reasons for switching to Lead Gen & CRM (formerly SharpSpring)
Marketo was very expensive and did not allow us to resell to clients. Also not user friendly.
Michelle
Verified reviewer
Computer Software, 201-500 employees
Used daily for less than 2 years
OVERALL RATING:
4
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed July 2019
A better option to Hubspot and other Marketing Automation solutions
We like the platform as we can track online and email interactions with prospects, customers and partners. This helps us with qualifying lead generation and tracking the stickiness of campaigns. The training of SharpSpring was challenging but we were able to muddle through and figure out a lot of stuff on our own. Customer support has also been great when they are able to help with issues that may arise.
PROSWe like the fact it is much cheaper in cost as compared to HubSpot and other marketing automation platforms. The ease of using the platform has made it easy to early adoption of the end users and we are able to fully track our MQL and ROI.
CONSSharpSpring has an extremely high demand on email accuracy rate of 98% so quite often we get suspended due to bounced back emails. Sometimes it is difficult to have an almost 100% list when people leave companies. We have as a solution, pay for 3rd party email checker services,to help mitigate this and we also send a larger portion of emails though mailchimp.
Reason for choosing Lead Gen & CRM (formerly SharpSpring)
cost, no locked in contract, larger user base capability and ease of use
Reasons for switching to Lead Gen & CRM (formerly SharpSpring)
We wanted to have a solution that could do more analytics and tracking on engagement. SharpSpring was able to do this.
Darren
Verified reviewer
Marketing and Advertising, 2-10 employees
Used weekly for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2021
Marketing Automation - at a fraction of the cost of Hubspot
I'm enjoying using it as being able to do everything in one platform makes life much easier and it's much more affordable than Hubspot. There are enough tools to keep the most experienced marketer busy to help attract leads through chat, emails, forms, landing pages etc...
PROSThe ability to create a clear sales funnel and track your client through the sales process is really easy and highlights areas where more work and focus might be needed in your sales process. There is a ton of features to engage users and build your audience, you just need to spend time and be open to exploring ideas. Implementing dynamic content which changes depending on the customer persona is cool. The support team always reply same day, there is online chat (US times) too.
CONSThere are some definite bugs such as data fields 'locking' when creating a landing page and the later it becomes editable again. Strangely the design side of emails and landing pages is not cohesive. So you have a limited range of fonts in forms but lots of customisation for colours for headings, then the reverse for landing pages. Thinks like buttons for GDPR can't currently be customised which looks odd. Also, the onboarding process for Squarespace websites is different and this is not mentioned anywhere. Just needs to have someone invest some time to deal with all these issues and implement a decent upgrade. Generally, all very minor things but stacked up can provide a bit more challenging onboarding process than what it needs to be.
Reason for choosing Lead Gen & CRM (formerly SharpSpring)
Cost, ease of use of platform and the support.
Rockefeller
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed February 2020
SharpSpring Marketing Automation
SharpSpring has a very quick implementation process and is very easy to learn. Within the first 30 days of having SharpSpring we already ran 2 separate email campaigns for 2 separate clients. Their representatives check in with us frequently so we never feel like we're on our own. Our next challenge will be selling SharpSpring to prospects/clients.
PROSThe amazing customer support that is offered. Anytime I have a question I can either look it up myself in their library of resources with tutorials and instructional videos, or I can call their partner support line and speak to a real person who even follows up after the call to make sure all of the needs were met.
CONSI wish you could edit Life of Lead to be able to put custom events in there. We uploaded a prospect database we had been tracking since 2017 and it had every time we touched a prospect. Unfortunately, once we uploaded this list into SharpSpring we were not able to edit their Life of Lead prior to the upload date. While this is barely an issue, it would be nice to see how long we have been tracking some of these prospects to give us a better prediction at how many touches it takes for a prospect to convert to a customer.
Reason for choosing Lead Gen & CRM (formerly SharpSpring)
SharpSpring seemed like the best deal on the market by far. For only a few hundred dollars a month we were able to start using our first marketing automation/CRM software. With SharpSpring you are able to cut off using other services, so we are actually paying less than we did before, but getting so much more in return!
Andrew
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 6 months
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Amazing Enterprise-level Marketing Automation + Integrated CRM Platform
SharpSpring has saved us time and money by bringing together everything we need internally, as well as the needs of our clients, into one platform. Having the ability to dedicate time to only leads that truly show an interest in working with us, as well as, to see that interest with the click of a button is amazing.
PROSSharpSpring is a game-changer! Getting an all-in-one platform that allows us to go from capturing lead information and behavior all the way through to identifying qualified leads through marketing campaigns is amazing. Having one place for marketing emails, landing pages, social media, blogging, meetings, video chats, and more is almost unheard of. Match that with a really robust CRM that tracks leads, beautifully outlines the life of a lead, and allows you to easily manage the sales pipeline and one-on-one engagements with pre-qualified leads with lead scoring is amazing.
CONSSeriously, there isn't much negative to say about this platform. The onboarding was amazing, the self-guided trainings were awesome, it's a great platform. The only downside is it's not as "pretty" as some platform, but hey, I'd rather have a functioning product helping me make more money and something pretty to look at.
Reasons for switching to Lead Gen & CRM (formerly SharpSpring)
SharpSpring was the better option for us as an agency. It was a way better price point with so many more features.
Kate
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 12 months
OVERALL RATING:
5
EASE OF USE
4
VALUE FOR MONEY
5
CUSTOMER SUPPORT
4
FUNCTIONALITY
5
Reviewed May 2020
Perfect for Digital Marketing Agencies
There was a fairly steep learning curve to use SharpSpring, even though I'd used HubSpot and other marketing automation platforms in the past. I think this seems expected for a lower cost solution, though. Once we got comfortable with it, though, it's been very quick and easy to build out all the assets and start our campaigns. It's worked beautifully for our own marketing and for clients. It's easy to build emails and customize them to match your client's brand.
PROSWhat I like most about SharpSpring is how much you get for the money. It packs every feature you'd expect from the expensive marketing automation platforms but doesn't throw exorbitant costs on those features. I also like the ease of integration with other platforms.
CONSI highly dislike the recent shift in having clients pay for their own accounts with separate billing. We were sold this platform as one we could completely white-label for clients, but now we are required to put a client CC on file.
Reason for choosing Lead Gen & CRM (formerly SharpSpring)
We chose SharpSpring solely because it was cheaper than HubSpot.
Michael
Verified reviewer
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed August 2020
Sharpspring for the win--Top quality marketing software for a decent price
We've been using sharpspring for ourselves and as an agency for our clients. Love how well it tracks clients, incoming emails, syncs with our inbox, and tracks interactions for all of our clients.
PROSLooking to get the best out of my email marketing, Sharpspring gives me the chance to reach out to my whole list with a modicum of effort. The best part is the automation--triggers and the ability to build out a complex program make a big difference in efficacy and efficiency.
CONSThe email builder inside of the program--WYSIWYG. You can do this, but it's frustrating to make the thing look like you want it to.
Reason for choosing Lead Gen & CRM (formerly SharpSpring)
Features.
Reasons for switching to Lead Gen & CRM (formerly SharpSpring)
Mailchimp felt very limited in scope. Delivery with mailchimp was restricted, it seemed like I never could end up in the gmail inbox tab, always relegated to the offers tab.
Dave
Verified reviewer
Marketing and Advertising, 51-200 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed July 2021
Great Solution for a Small Agency
It has been a great enabler for our business and has really become and extension of our capability that we deliver our clients
PROSWe love the fact that we can white label the product and resell to our clients. It adds a new source of recurring revenue for our business that we would not have without this capability
CONSWe’ve had some challenges setting up billing for our managed client accounts - that said, the SharpSpring team has been helpful and very responsive in sorting out our challenges.
Reason for choosing Lead Gen & CRM (formerly SharpSpring)
SHarpSpring was the only solution to offer a white label alternative
Reasons for switching to Lead Gen & CRM (formerly SharpSpring)
HubSpot just became too expensive for us to justify and it did not give us the white label capability that we were seeking.
Juliana
Marketing and Advertising, 2-10 employees
Used daily for less than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed November 2021
Sharpspring made sales tracking so much easier for me and my team
What really makes Sharpspring stand out from other platforms is their excellent customer service and constant improving of the features within the platform. Although the platform still has a few improving points, my experience overall has been very satisfying. I would recomend this 100% to other coleagues.
PROSWhat I mostly appreciated about using sharpspring was the diverse range of features within the platform, since they identify and capture prospect information much easier; wich is very valuable in terms of sales optimization.
CONSSharpspring has a very accelerated rate for putting out new features, to keep up and compete with other platforms, wich is a pro; however, the new features often need updates. Video Calling, for instance, was great by the time the pandemic began; however, it might not be as established as other video conference competitors.
Reasons for switching to Lead Gen & CRM (formerly SharpSpring)
We appreciated the features in Keap, but we were finding it quite difficult to resell the platform to our clients. As an agency, we must offer sales tracking and automation to our clients; however, we want to keep the relationship with our clients in the proccess. Sharpspring allowed us to not only offer marketing automation, but to maintain the relationship with our clients all along!
Ryan
Marketing and Advertising, 11-50 employees
Used daily for more than 2 years
OVERALL RATING:
5
EASE OF USE
5
VALUE FOR MONEY
5
CUSTOMER SUPPORT
5
FUNCTIONALITY
5
Reviewed April 2020
Economical and POWERFUL Marketing Automation Solution
SharpSpring is a great tool and I have been so pleased with the automation and resources I have at my fingertips. The have great new features coming out all the time and their customer service and team members are always so helpful and enjoyable to talk to.
PROSAll the marketing automation is incredible and so easy to use. We have been using the chatbot feature and love it! It is easy to set up and we have it integrated with Slack to make the ability to manage it simple. The email automation and workflow automation makes me day to day job so easy as well. I can set up new prospects in my sales workflow and they get moved down my funnel with just automation. It saves me a ton of time.
CONSI love SharpSpring but the overall user interface is not the most beautifully designed one. However, I am getting so many features and resources for an incredible price that this is not a big issue at all. And it really isn't that bad.
Reason for choosing Lead Gen & CRM (formerly SharpSpring)
Better price, better service, and better tools!
Reasons for switching to Lead Gen & CRM (formerly SharpSpring)
HubSpot is a great service and is beautifully designed but I felt that I was being overcharged for tools that I didn't need and the ones I did need I couldn't scale it without paying an arm and a leg. For a smaller marketing agency, SharpSpring is the way to go. Great price, great service, and great tools!
Lisa
Verified reviewer
Marketing and Advertising, 51-200 employees
Used weekly for more than 2 years
OVERALL RATING: