Lead Gen & CRM (formerly SharpSpring) vs Thunderbird
Lead Gen & CRM (formerly SharpSpring) has 763 reviews and a rating of 4.56 / 5 stars vs Thunderbird which has 137 reviews and a rating of 4.45 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.
User Ratings & Reviews
Reviews are generated by real users. When reviewing a product, users are asked to assess the product’s overall quality, which includes assigning specific ratings for ease of use, value for money, customer support, and functionality.
Pros
- The ease of implementation and onboarding for new users is terrific and the clever way SharpSpring uses visual workflows to automate the system is genius.
- When I have a question or need advice on the best way to do something, their customer support team is always responsive and helpful.
Cons
- I rate the tool's usability as bad, lots of buttons that do the same thing, and lots of unstructured information on the screen.
- Calendar Schedule - So you only get one calendar schedule for sales, so for example if you have multiple links for scheduling time on your calendar you cannot customize more than 1. Very frustrating.
Pros
- I like that it's free and open source, and it's incredibly customizable. There's a ton of community extensions that are available to be installed with minimal setup.
- I like that Thunderbird is both free and open source. I trust Mozilla to develop and maintain software that is robust and also secure.
Cons
- The spam detection, when you first start using it is not that great. However, the more you mark e-mail as spam the more the app gets right, learning from its experience.
- Also, we have had many users complain about slowness of the PC when using the program, especially during compacting of files or filters.
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