ShippingEasy vs Twilio

RATING:

4.8

(1130)

ShippingEasy has 1130 reviews and a rating of 4.81 / 5 stars vs Twilio which has 436 reviews and a rating of 4.47 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.8 (1130)
4.5 (436)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
5 / 5
4.5 / 5
Customer Support
5 / 5
4 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
December 6, 2023
April 15, 2024
Pros/Cons
  • Pros

  • Not only does the ShippingEASY program make shipping anything from your location EASY, their customer service is superior. They make everything super easy, with their friendly knowledgeable staff.
  • Shipping easy was super eady yi integrate. The prices are super comparable with other shipping sites.
  • Cons

  • I also do not like when I print over 40 packing slips it messes up atleast 20 or more. So I have to go through and figure out what slips I am missing and it is such a pain.
  • I can not think of anything I dislike about the software.
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  • Pros

  • Their documentation is outstanding and they've build a lot of UI based tools on their website to setup fairly complex workflows without having to code.
  • Great API / info available for a quick dive into getting something up and running. Also a free trial / credits to test it out.
  • Cons

  • It can be difficult to find your way around the website. Even with documentation, setting up functions can be confusing.
  • The most difficult piece to set up was routing of multiple channels to the same agents.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
Product Screenshot
Product Screenshot
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The top products based on usability and customer satisfaction, as rated by user reviews. Check out our full methodology description for more detail.

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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos