Siebel CRM Software Reviews

Siebel CRM Software Reviews

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User Review Highlights

Overall Rating

3.89

Ratings Breakdown

Secondary Ratings

Ease-of-use

3.5

Customer Support

4

Value for money

4

Functionality

4

  • icon"Spending a day performance across enterprise. Powerful analytics and business processes based on best practices."
  • icon"It is a necessary platform for package management and future marketing projects. Very intuitive and easy to use."
  • icon"I love how you have a lot of options to track as much info as possible when opening a case."
  • icon"This can be an issue for smaller companies who have limited budgets and technical resources."
  • icon"I am not 100% sure if it is the system or the connection, but sometimes the program freezes or clocks and becomes unresponsive."
  • icon"Because it is a system that makes connections to many platforms, recurring interface errors occur."

All Siebel CRM Reviews

1-25 of 35 Reviews

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User Profile

Sunthar

Verified reviewer

Company size: 10,000+ employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

June 2022

The Siebel CRM works by allowing you to manage your company’s data and operations from a central loc

The Siebel CRM is a comprehensive business process management system that allows you to manage your company’s data and operations from a central location. This comprehensive guide provides everything you need to know about the Siebel CRM system, from installation to customization.

Pros

Siebel CRM is a widely used customer relationship management (CRM) software. It has been recognized as the most comprehensive and user-friendly CRM software on the market. It offers a variety of features that make it an excellent choice for business organizations of all sizes. Some of the benefits of using Siebel CRM include: - Easy to use interface: The Siebel CRM interface is very easy to navigate, making it suitable for both experienced users and new users. This makes it an ideal choice for businesses with a large number of customers or employees. - Extensive capabilities: Siebel CRM offers a wide range of capabilities, including contact management, sales tracking and inventory management. This allows businesses to manage their operations in an efficient and effective way. - Robust data storage: The Siebel CRM database is well-organized and reliable, which allows businesses to store large amounts of data without experiencing any problems. This makes it an ideal choice for businesses that need to keep track of important information related to their customers and sales transactions.

Cons

One of the most common criticisms of the Siebel CRM is that it is complex and difficult to use. Other users have also complained about the lack of support from Siebel, and the slow response times from customer service. Overall, there are a number of reasons why people might choose not to use a Siebel CRM, making it a less popular option compared to other software options. The cons of using the Siebel CRM include: it can be difficult to find qualified personnel to use the system, and it can be expensive to upgrade the system.

User Profile

Athina

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Telecommunications

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

December 2018

A lot of fuctionalities

Pros

It is very modular and can fit to your needs.

Cons

Probably you will need an engineer to initialize it at the beginning

N SAJESH

Company size: 51-200 employees

Industry: Medical Devices

Time used: Less than 12 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

July 2021

Activity planning using Siebel resource management

Siebel marketing resource management helps the user to keep a track on different marketing campaigns and activities. It gives the added

Pros

Project activity templates Spending a day performance across enterprise Powerful analytics and business processes based on best practices Automate key marketing processes

Cons

Enterprise resource planning in terms of profit Vs loss to a particular marketing activity can be improved further

Reasons for switching to Siebel CRM

More user friendly and it ensures better understanding of marketing campaign and activities management using siebel resource management software than other similar softwares available in the market

Anonymous

Company size: 10,000+ employees

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

5

November 2022

Siebel CRM Experience

Overall , Great app to manage your company's service , very helpful with your target delivery and increases your CRM experience to the MAX !

Pros

A Great app whith many useful features to use where you can link almost all of your departments across your company in one hand such like order management , customer service , Sales forecasting , PRM and mobile selling and etc.

Cons

The least thing i liked with siebel that it needs too much time to apply it's updates , sometimes, it takes more than 3 or 4 hours to update and back to normal which causes some kind of delay with service delivery and customer's experience

Anonymous

Company size: 10,000+ employees

Time used: Less than 6 months

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

2

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

May 2021

Fits perfectly with what Oracle can offer

Pros

The use of Oracle databases makes this product very reliable and easy to adapt any SQL sentence easily (due the popularity and robustness of Oracle). PLSQL is still been a great language to resolve complex issues at the database level.

Cons

The UI is just not good. Oracle has a thing with user experience, it has not been great at all in many if not all of their products. The UX seems to be outdated compared with products like Salesforce.

Anonymous

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

FUNCTIONALITY

3

August 2018

Once you know how to use, it's hard to switch

Pros

Siebel has a strong learning curve. I've used this system for four years and I still don't know how to do everything it can do. With that being said, I enjoy using it for activity management very much. It's incredibly easy to update items without drilling down into the item, though if you need to drill down, it's always fairly easy to get back to your starting location. Organizing activities by when I want to start them and managing my work day is so much easier using siebel.

Cons

It can be clunky to get to know in the beginning. It's not as intuitive as newer crm software and so there can be more manual work on the front end.

Anonymous

Company size: 1 employee

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

5

FUNCTIONALITY

5

August 2022

Siebel CRM Review

Help to improve the management of clientes, passive, actives and other tools. Excellente for finantial companys.

Pros

Excellent tool to manage clients, passive (savings and checking Accounts, Certificates of deposits ) , actives (loans, Credit Cards) , etc

Cons

no complaints untill now, excellent tools

Mehboob

Company size: 2-10 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

July 2022

Siebel The CRM Product

CRM can be used for many types of applications and services as well.

Pros

Siebel CRM is the best of bread CRM Product compared to its contemporaries.

Cons

It’s is pretty costly to implement and needs an experienced person to set it up.

Reasons for choosing Siebel CRM

It had good value for money stats as well as the support provided by the vendor, Oracle

Anonymous

Company size: 1,001-5,000 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

5

FUNCTIONALITY

5

December 2018

Experienced User

Overall it is a great product, one of the better CRM/MRM's that I have used.

Pros

I have been using Siebel for the last 4 years in two different functions here at my job, and it is very flexible and can really help with managing customers. It's customized interface has allowed the company an opportunity to separate new business from old business which has ultimately increased retention.

Cons

I am not 100% sure if it is the system or the connection, but sometimes the program freezes or clocks and becomes unresponsive.

User Profile

Valerie

Verified reviewer

Company size: 1,001-5,000 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

1

FUNCTIONALITY

2

January 2019

Ugh... we use Siebel here?

Pros

I had a glorious break from Siebel when I switched jobs and found out that my new company used Salesforce, like a normal company! When I switched jobs again a few years later I came back to... none other than Siebel. Why does this software still exist and why do people still use it? I think the best thing about Siebel is that it can hold LOTS of information. There might be more nooks and crannies in Siebel than in Salesforce to hide information. Which is good for a salesperson that doesn't want anyone else to know what they're doing but why is it built like that? But yes, Siebel is a workhorse for holding and storing data.

Cons

For as ugly as it is (forgiveable), it's not even user-friendly. It's as if someone who has never used a CRM before created the interface. Plus, it's slow and lags constantly. Not sure if that's an issue with my company's internet or the actual program, but I never remember Salesforce lagging.

Anonymous

Company size: 201-500 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

March 2018

I use Siebel on a daily basis!

Pros

Scalable and pretty robust. Should be Much more on graphical user interface. Ease of navigation. Very accessible.

Cons

If you are solely looking for Siebel CRM Integration, you are set, otherwise, look elsewhere. Support that it provides. Not fast enough.

Anonymous

Company size: 10,000+ employees

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

November 2022

using app for work

overall we can say it's good be it needs lots of actions to improve the app

Pros

we can say that the app can be counted as an easy to use app as you can check the lines ,solving issues and updating data throw this app

Cons

it costs lots of money to have it as you find it usually be used by largest companies and it faces lots of issues like to be down for hours

SUJEET

Company size: 5,001-10,000 employees

Industry: Information Technology and Services

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

February 2018

Part of Siebel MRM Development / Implementation Team

Gained deep understanding of Organizations Marketing life cycle. Siebel MRM out of the box functionalities are good fit for most of the Organizations marketing process like Budget Management, Campaign Management, Event Management etc. It has key features like - Improve management with a common platform across brands and regions. Gain visibility into marketing spending and performance across the enterprise. Automate key marketing processes. Improve quality with best practice processes. Improve budgeting and planning with standardized processes and metrics. Optimize marketing investments with insight into past performance.

Pros

Ease of Usage for End Users - Offers unique interactive assistance called Help that helps speed user training, increase user adoption, and enforce best practice Efficient Project Management and Collaboration - Provides robust project management capabilities that help marketers ensure that tasks are captured and communicated to everyone who needs to see them and critical deadlines are met. Real-Time Financial Insight and Reporting - Empowers all users in the marketing organization to be more effective by providing near real-time visibility into marketing performance and spending status through integrated analytic dashboards and reports that are tailored to their specific business needs. Improved Budgeting and Expense Management - Prepare and manage budget requests across different levels of the marketing hierarchy, including organization, plan, brand or product line, industry, and geography Workflow-Driven Approvals and Activities - Using the application's approval workflow process, users can circulate, review, and approve important marketing items, including proposed marketing plans and tactics, budget requests, and marketing content Collaboration with Third Parties - provides a Partner Portal to help manage key partners and agencies collaborating in the overall marketing process

Cons

Higher Upfront Cost On-premise systems are classified as CAPEX (Capital Expenditure) i.e. require large upfront purchase. On top of it perpetual maintenance costs to ensure support and functionality upgrades. Longer implementation times On-premise implementations take longer due to the time needed for complete installations on servers and each individual computer/laptop. Ongoing maintenance With an on premise system, you are responsible for maintaining server hardware and software, data backups, storage and disaster recovery. This can be an issue for smaller companies who have limited budgets and technical resources.

José Rafael

Company size: 501-1,000 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

2

FUNCTIONALITY

4

May 2018

I was responsible for siebel mdm / crm support at Bank Banesco Venezuela

The benefits were purely technical. That is, I learned to design and implement the entire CRM / MDM layer in an environment of: development, quality and production to manage more than 8 million users in the Banesco client. In turn, I was able to determine that despite its high cost, Siebel is much more robust than other CRM solutions such as: SUGAR, SALES FORCE and DYNAMICS.

Pros

The stability of the platform when working in a high availability environment and the simplification of commands with the server Manager that allows optimizing the processes of: monitoring and support.

Cons

Software I really like many things, but regretting its high cost of implementation and maintenance is not consistent with the support provided by the provider oracle. In a nutshell, a lot of investment money ...

Richard

Company size: 51-200 employees

Industry: Computer Software

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

2

FUNCTIONALITY

4

January 2020

Great for tracking cases

Siebel is not easy to learn however once you learn it can be a very good system to keep track of your cases.

Pros

I love how you have a lot of options to track as much info as possible when opening a case. I also like how you can associate a case with a case that's already been opened and get notified when the parent case gets updated.

Cons

The software is not easy to learn. Most companies do have a training course which helps a bit however at the end of the day you will have to learn through trial and error. The system can also get a bit messy when opening child cases which in turn allows you to open child cases for those cases and you cannot close the parent case until the child case gets closed.

Irv

Company size: 1,001-5,000 employees

Industry: Facilities Services

Time used: Less than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

April 2018

Large Database and management tool that could be much faster

Work order tracking improvement Multi department usage and connectivity Great out of the box software for a medium sized company Large database holds all historical orders

Pros

Siebel makes it very easy thousands of work orders per month and is used company wide It tracks all work orders, service contractors, quotes, estimates and invoices Multiple users does not slow down the software for the most part Site navigation is straight forward making it easy to transition from different issues

Cons

Very difficult to add features/tables to existing software Times out or errors out on large queries Only usable on Internet explorer on my machine Visually seems dated, it could be updated and look much more current Query operators are not standardized and could be improved

Anonymous

Company size: 5,001-10,000 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

4

FUNCTIONALITY

4

September 2019

Very complete and useful management tool

I really like how the learning curve of this tool take you to be highly analytics. When i started to use it, i felt it a little be confuse, you need to use a lot of your experience to find your way through the software. Once you learn how to use it, becomes really simple and you dont wanna stop using it.

Pros

It is complete, you can track orders, place them, cancel them, do analysis and product tracking. Do not experience latencies of the tool often. You can use internet explorer and chrome

Cons

While it is stable, if it feels slow at times. The interface is not very updated, in fact it has the same since I started using it and is not very friendly. When I try to make reports, I can make several attempts before it goes out due to errors.

Reasons for switching to Siebel CRM

Company decision

Dan

Company size: 5,001-10,000 employees

Industry: Computer & Network Security

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

EASE OF USE

1

VALUE FOR MONEY