Silverpop software


Silverpop provides marketing automation and email marketing solutions to companies around the world. Silverpop's technology helps marketers develop and deliver relevant, targeted multi-channel campaigns.

Silverpop's solutions are suited to midsize and enterprise-level organizations in a number of industries: banking, hospitality, media, transportation and more. 

Silverpop Engage offers multiple lead scoring functionality, which provides the tools necessary to let marketers create multiple scoring models to better segment for different product lines. It also allows them to print lead-scoring models to give salespeople a visual picture of the process.

Silverpop's Snooze feature helps minimize costly list churn by giving contacts another alternative to unsubscribing—allowing them to take a temporary break from their email messages rather than opting out completely. Silverpop also offers a Social Connect portfolio.

PlacePunch helps marketers engage customers via location check-ins that can be incorporated into multi-channel marketing campaigns. Social Sign-in allows site visitors to use their social identities to sign in rather than relying on a more lengthy registration process.

Supported Operating System(s):
Windows 7 , Windows Vista , Windows XP , Mac OS , Linux , HP-UX , AIX , Solaris , Unix , IBM OS/400 , Web browser (OS agnostic) , Windows 2000

18 Reviews of Silverpop

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  • Verified Reviewer

    April 2018

    Very powerful swiss-army knife toolkit with great analytics support.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    The IBM Marketing Cloud provides incredibly strong analytics and is integrated into many other services.

    Cons

    The IBM Marketing Cloud purely serves a single purpose, and if you want other tools you will have to invest in other IBM software as IBM makes several products with focused feature lists instead of a few products with broad feature lists.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    March 2018

    It is a useful tool when you have strategies associated with digital marketing.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Definitely the best benefit is reflected in the return on investment, since it uses a digital marketing platform based on the cloud and is more easily integrated with other applications and customer data sources.

    Pros

    Now it's called Watson Campaign Automation (IBM Marketing Cloud) allows you to offer your clients exceptional experiences throughout the purchasing process, using customer data, providing value information extracted from analytics and automating multi-channel interactions.

    Is a digital marketing automation platform designed to put the power of data in the hands of the marketer. Use behavioral data from any source to create consistent campaigns wherever your customers are through channels like email, web, mobile apps, SMS, social, group messaging and more.

    Cons

    You must have a great knowledge in the area to know how to interpret the data, in the same way the information reflected is quite complex.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • grant from Online Investment Management Service Company

    Number of employees: 51-200 employees

    March 2018

    A powerful marketing tool let down by clunky interface and difficult integration

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Ability to manage contacts at scale, with very rare outages and reasonable cost versus competing products

    Cons

    Interface is looking increasingly old-fashioned, client support can be hard to reach, and help manuals for integration can be hard to locate

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Verified Reviewer

    Number of employees: 11-50 employees

    February 2018

    Automation!

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Pros

    Marketing Cloud makes targeting audiences and sending focused campaigns incredibly easy. And everything can be automated to make it super easy.

    Cons

    Their customer support system could use some work. I have had mixed experiences and cannot depend on always getting a resolution.

    This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.
    Review Source: Capterra
  • Peter from ODB

    Specialty: Software / IT

    Number of employees: 201-500 employees

    April 2017

    Abysmal failure

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Just fine if your emails are not professional grade or missions critical.

    Pros

    They were one of the least expensive options out there. Very hyped up and robust systems. Convinced our marketing department that they could deliver

    Cons

    Many of their basic features don't function as expected. Their hyped up options never materialized. It tooks months of testing to figure out how to get their system to accept what we were sending. Frequent outages shut functions down. They developed a bug that silently stopped responding to hard bounces, which caused thousands of black-list email addresses to build up in our lists. When notified them of the error, rather than fix the error and purge the stale emails, Silverpop's response was to turn off our accounts sending and deny everything. In attempting to work with them we are realizing that we as a customer know more about email systems than their technical employees. Checked Glassdoor review on them to confirm everything I suspected was true

  • Daniel from Life.Church

    Number of employees: 501-1,000 employees

    November 2016

    Silverpop, now IBM Marketing Cloud offers robust marketing automation, dated UI means learning curve

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    Originating in the Email Service Provider (ESP) space, Silverpop was acquired by IBM and has evolved to become IBM Marketing Cloud. The core feature set still revolves around email with sophisticated features such as "Send Time Optimization" which samples users opens and schedules each contacts mailings for when they are most likely to open your email. Building on a simple workflow system, Marketing Cloud now offers Blueprints for the most common opportunities such as warming campaigns, retargeting and automated responses. A recent rearchitecture has brought the user-interface in line with other IBM Blue Mix and Commerce platforms. The updates also mean that IBM's mix of SAAS such as the new Customer Analytics and the existing WebSphere Commerce content platform. The future looks bright for Marketing Cloud with coming integration with IBM Watson preparing to lead the way with Machine Learning and Artificial Intelligence guiding contact segmentation and product targeting. But its current position places it in steep competition with market leaders such as Adobe Experience Manager and Marketo. The promised integration with Watson and the recent updates with SMS and push notification integration merit Marketing Cloud a closer look when looking for a marketing automation solution.

    Pros

    Flexible integration and reasonable pricing to add a comprehensive feature set for the digital marketer.

    Cons

    Parts of the UI have yet to be updated hiding much needed functionality deep in menus. The reporting module needs to be revisited with an archaic interface and burying much needed web tracking features.

    Review Source: Capterra
  • Edward from Outdoor Hub

    Specialty: Media

    Number of employees: 51-200 employees

    October 2016

    A Power Tool for Power Users

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    SilverPop is great for technical users, but it's not easy to use for a average person

    Pros

    Tons of features and database functions

    Cons

    Very difficult to use for inexperienced users

  • RB from PRGX

    Number of employees: 1,001-5,000 employees

    October 2016

    We felt like they did not care about our company after we signed the contract.

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money

    We purchased training from them and they did not give us all of our training hours. There were problems with their system internally and they were not helpful enough with these issues. Our offices are right across the street from their location. There was 1 gentleman that was very helpful in person (I think his name was Michael, he trained us), but everyone else lacked luster.

    Pros

    ability to update and make quick changes

    Cons

    customer service

    Review Source: Capterra
  • Michael from Intertek

    Specialty: Other services

    November 2014

    Great Product for Mid-Size Businesses

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Setup of the system and getting everything established is a very quick process, particularly if you have used Silverpop previously. It very quickly allows you to add users (unlimited) and assign permission levels. Mailings are very easy to create, although the WYSIWYG mailing editor isn't the best (an entirely new mailing creation process is going to be implemented in the somewhat near future from my understanding). Hopefully, IBM's acquisition of Silverpop will add some resources to get things done faster and offer some more advanced features. Silverpop also has an annual conference (Amplify) in May each year that is outstanding. It's great, particularly for new users, to really become immersed in the system and learn best practices and how to use some of the more advanced functionality.

    Cons

    There is slow implementation of UI fixes and enhancements. Testing of the automated mailings is daunting and difficult.

  • Wes from RPMC

    Specialty: Consulting

    October 2014

    SPOP Review

    Ease-of-use
    Functionality
    Quality
    Support
    Pros

    Resposiveness of vendor and ease of use of the software.

    Cons

    Cost of the product and upgrades. Also, it's hard to reach a person.

  • Ron from eBrains

    May 2014

    Strong product. Continued innovation...

    Ease-of-use
    Quality
    Support

    Frequent platofrm releases. Ease of navigation. All features available. Great phone & web support. Good KnowledgeBase & Customer Community. Dynamic Content, Landing Pages, A/B Testing, Program/Touchplan creation, Database Scoring, strong API toolset, Deliverability Tools & performance, etc. It's all there in a stable, predictable platform...

    Review Source: Capterra
  • Max from Leadstream UG - Duplicate Posted

    June 2012

    Ease-of-use
    Functionality
    Quality
    Support

    We have been working with Silverpop as a communication and marketing agency. We serve different types of customers: big, small, B2B, B2C. We do the whole range of Marketing Automation, Content driven Lead generation, Lead Nurturing, Lead Management, Social Media Marketing, Brand Management, Partner Marketing, Corporate Communications, Channel Communication, Digital PR and Analog PR. In Silverpop we found the partner we needed to reach our customers expectations. They help us to deliver state-of-the-art communication. They have a strong solution with sophisticated features. To be honest, this is what we can expect from solutions these days. What we can't expect and this is where the real difference is: The people there are great, have passion, and it's above average knowledge and engagement. People make a project happen, so well done Silverpop Team.

  • John from CPW

    June 2012

    Ease-of-use
    Functionality
    Quality
    Support

    Silverpop is a well-integrated piece of software that has allowed our business to grow. Reasonable pricing across the board and we have had very little in the way of technical issues. Support requests can be quite slow to get picked up. However, Silverpop is a strong option for any business regardless of their size.

  • James from FreestyleXtreme

    May 2012

    Ease-of-use
    Functionality
    Quality
    Support

    The problem we've had with other email marketing platforms is languages. Our site is in 8 different languages and 15 different currencies, meaning we send a lot of different emails! We've been really pleased with Silverpop, having switched from another emarketing supplier. The transition was quick an easy, and the guys in the support team were super helpful, even considering some of the ridiculous questions we had! Great guys to work with and it's a fantastic piece of software. Our open rates have definitely improved, and we're seeing a better click through rate too - all you can ask of an email-marketing platform!

  • Guy from The Nation Traffic

    May 2012

    Ease-of-use
    Functionality
    Quality
    Support

    We have been working with Silverpop for the last 2 years and we find it to be very efficient. I must say that we are sending huge amounts of e-mails via the system and the penetration rate raised. The support is very fast and helpful, they reply ASAP even if it is a little question or a major problem that we try to solve and always provide us with a solution.

  • Kirsten from The Network, Inc.

    March 2012

    Ease-of-use
    Functionality
    Quality
    Support

    We were looking at several other marketing automation vendors, but ultimately chose Silverpop due to their email deliverability. When it comes to comparing their email capabilities to the other guys - they are just one step ahead. With Silverpop, you don't have to worry about them using a third party vendor for sending emails out and the additional costs associated or worry about having to be on a shared IP address like some of the other folks. At the end of the day, if you can't get your message out and into people's inboxes, what's the point of even leveraging a marketing automation solution in the first place? With Silverpop, I am confident that my company's message is being received.

  • Joe from Forestry Commission

    Number of employees: 1,001-5,000 employees

    September 2016

    Ease-of-use
    Functionality
    Quality
    Support
    Value for Money
    Review Source: GetApp
  • Scott from Email Industries

    Number of employees: 11-50 employees

    June 2016

    Quality
    Support
    N/A
    Review Source: GetApp
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