SimpleTexting vs Twilio

RATING:

4.7

(238)

SimpleTexting has 238 reviews and a rating of 4.7 / 5 stars vs Twilio which has 436 reviews and a rating of 4.47 / 5 stars. Compare the similarities and differences between software options with real user reviews focused on features, ease of use, customer service, and value for money.

Overall Rating
4.7 (238)
4.5 (436)
Ease-of-Use
4.5 / 5
4 / 5
Value for Money
4.5 / 5
4.5 / 5
Customer Support
5 / 5
4 / 5
Functionality
4.5 / 5
4.5 / 5
Last Review Written
September 8, 2023
April 15, 2024
Pros/Cons
  • Pros

  • Simple Texting is very easy to use and is great for helping us keep in touch and communicating effectively with our clients.
  • It is an unbelievable tool that lets us speak straight to our potential clients. We get great feedback from our clients because they feel like they have a direct connection to us.
  • Cons

  • This was to prevent SPAM texting, but should be disclosed to users up front, especially API users.
  • A staff member lied to me about what Simpletexting could do. After I pointed out that he was lying, they banned me and suspended my account.
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  • Pros

  • Their documentation is outstanding and they've build a lot of UI based tools on their website to setup fairly complex workflows without having to code.
  • Great API / info available for a quick dive into getting something up and running. Also a free trial / credits to test it out.
  • Cons

  • It can be difficult to find your way around the website. Even with documentation, setting up functions can be confusing.
  • The most difficult piece to set up was routing of multiple channels to the same agents.
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Pricing Range
$
$
$
$
$
$
$
$
$
$
Product Demo
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Product Screenshot
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Ideal Customer Size
Small
Medium
Large
Small
Medium
Large
Deployments
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Cloud, SaaS, Web-Based
Desktop - Mac
Desktop - Windows
Desktop - Linux
Desktop - Chromebook
On-Premise - Windows
On-Premise - Linux
Mobile - Android
Mobile - iPhone
Mobile - iPad
Support
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Email/Help Desk
FAQs/Forum
Knowledge Base
Phone Support
24/7 (Live Rep)
Chat
Training
In Person
Live Online
Webinars
Documentation
Videos
In Person
Live Online
Webinars
Documentation
Videos