About Smartling

Smartling is a cloud-based translation management solution that helps businesses translate digital content into multiple languages using the artificial intelligence (AI) technology. The centralized dashboard enables managers to gain insights into page views, translated languages, specific URL usage and more. Smartling allows organizations to interact with international audiences in multiple languages, configure workflows and generate custom reports via a unified platform. Smartling facilitates integration with various third-party platforms such as HubSpot, Marketo, Jira, Github, Salesforce and more. Pricing is available on request and support is extended via phone, email and other online measures. ...

Smartling Pricing

Smartling is flexible and customizable, offering several plans that allow you to get started and scale your investment based on your specific business objectives and unique translation needs.

Starting price: 

$200.00 per month

Free trial: 

Not Available

Free version: 

Not Available

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Smartling User Reviews

OVERALL RATING

SECONDARY RATINGS

Ease-of-use

4

Value for money

3

Customer support

3.5

Functionality

3.5

User Profile

ayse

Makah

Verified reviewer

Company size: 1 employee

Industry: Translation and Localization

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

5

Functionality

5

Reviewed October 2020

super

Pros

I was able to translate thanks to this software, or rather to work with a company on the other side of the world, with their instructions. It was fun. Interactive. Smooth to use.

Cons

nothing to say, it was great experience of work

Anonymous

Verified reviewer

Company size: 11-50 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

4

Customer support

5

Functionality

4

Reviewed July 2019

A great tool for website localization (if implemented properly)

The platform has streamlined an otherwise tedious process to manage. Marketing and localization projects can be tough to keep track of without a tool like this to track all the small moving parts. Seeing the translation in layout for a website is extremely powerful.

Pros

Smartling makes it very easy for companies to translate their website and manage multilingual updates to their content. It requires very little maintenance after setup for the client, and is simple and straightforward on the translator's side as well.

Cons

Smartling doesn't require the use of some of the features that make it so powerful, such as visual context. For one of our clients, we are translating their website, and despite our best efforts, they will not share the visual context with us. Apart from the live updates, this is one of the most powerful features of the platform, and allows the translators to provide the best possible translation. Context matters, but is sadly not required.

User Profile

Frantisek

Self-Employed

Verified reviewer

Company size: 1 employee

Industry: Translation and Localization

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

3

Value for money

4

Functionality

3

Reviewed December 2018

Average CAT tool with many issues

Smartling is an average CAT tool. It does what it needs to do, but it does not have enough advanced features. You (as a translator) are not in control of the files nor TMs, but that is OK. My biggest concern is that it is very slow in comparison to other (mainly non-cloud) tools. I know that this is the price you pay for being always online, but we don’t want/need to be always online. My internet connection is good and still it lags sometimes. Working with TM is also not very user friendly, searching in TM is slow and search algorithm is not perfect. This CAT tool has a potential, but it needs to employ more features, allow the users to work offline, and give them better control of the files and TMs (not only to admins - who are often clients). If you are looking for something easy, you might give it a try.

Pros

Smartling is quite easy to use, not very difficult to master.

Cons

Very few advanced features, too slow to my liking...

Anonymous

Verified reviewer

Company size: 501-1,000 employees

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

4

Value for money

1

Customer support

1

Functionality

3

Reviewed May 2021

Poor translation quality

Pros

This software is relatively easy to use and don't require much training to get used to it.

Cons

Their translation quality is actually really poor. Companies often make a mistake by thinking this is a localization tool but that's not the case. This tool is purely meant to translate your content and sometimes it's a purely literal translation from word a-to-z.

Anonymous

Verified reviewer

Company size: 1,001-5,000 employees

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

4

Value for money

3

Customer support

4

Functionality

4

Reviewed June 2018

I've had a great experience with Smartling and their customer service.

Pros

I like that we're able to upload all of our content with ease and pull the strings we need to authorize for translation. Overall ease of use.

Cons

We wish it was less expensive. The price is pretty hefty and I know we'd prefer if it wasn't so high.

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