Smartling

RATING:

3.4

(16)

About Smartling

Smartling is a cloud-based translation management solution that helps businesses translate digital content into multiple languages using the artificial intelligence (AI) technology. The centralized dashboard enables managers to gain insights into page views, translated languages, specific URL usage and more. Smartling allows organizations to interact with international audiences in multiple languages, configure workflows and generate custom reports via a unified platform. Smartling facilitates integration with various third-party platforms such as HubSpot, Marketo, Jira, Github, Salesforce and more. Pricing is available on request and support is extended via phone, email and other online measures.

Smartling Pricing

Smartling is flexible and customizable, offering several plans that allow you to get started and scale your investment based on your specific business objectives and unique translation needs.

Starting price: 

$200.00 per month

Free trial: 

Not Available

Free version: 

Not Available

Smartling Reviews

Overall Rating

3.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4

Customer Support

3.5

Value for money

3

Functionality

3.5

Most Helpful Reviews for Smartling

1 - 5 of 15 Reviews

User Profile

ayse

Verified reviewer

Translation and Localization, 1 employee

Used more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed October 2020

super

PROS

I was able to translate thanks to this software, or rather to work with a company on the other side of the world, with their instructions. It was fun. Interactive. Smooth to use.

CONS

nothing to say, it was great experience of work

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed July 2019

A great tool for website localization (if implemented properly)

The platform has streamlined an otherwise tedious process to manage. Marketing and localization projects can be tough to keep track of without a tool like this to track all the small moving parts. Seeing the translation in layout for a website is extremely powerful.

PROS

Smartling makes it very easy for companies to translate their website and manage multilingual updates to their content. It requires very little maintenance after setup for the client, and is simple and straightforward on the translator's side as well.

CONS

Smartling doesn't require the use of some of the features that make it so powerful, such as visual context. For one of our clients, we are translating their website, and despite our best efforts, they will not share the visual context with us. Apart from the live updates, this is one of the most powerful features of the platform, and allows the translators to provide the best possible translation. Context matters, but is sadly not required.

Rares

Hospitality, 51-200 employees

Used weekly for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

2

FUNCTIONALITY

3

Reviewed March 2023

Decent but might not be what you're looking for

PROS

The platform is easy to navigate and has a user-friendly interface. We were able to upload our content and manage translations without any issues. Smartling offers a variety of translation services, and the ones we used were machine translation and human translation. This allowed us to choose the option that best suited our needs and budget. I liked some of the features like smart match or the glossary which enabled us to have a brand identity that helped in adjusting the translated content to fit our own narrative.

CONS

The machine translation offered by Smartling was not always accurate and required a lot of manual editing. This increased the time and effort required to complete the project. The pricing structure of translation services was not always transparent, and we ended up paying a very expensive bill, especially with the GDN function for our website.

Anonymous

1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2018

I've had a great experience with Smartling and their customer service.

PROS

I like that we're able to upload all of our content with ease and pull the strings we need to authorize for translation. Overall ease of use.

CONS

We wish it was less expensive. The price is pretty hefty and I know we'd prefer if it wasn't so high.

Anabella Valeria

Verified reviewer

Hospital & Health Care, 1 employee

Used less than 12 months

Review Source: GetApp
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

FUNCTIONALITY

4

Reviewed December 2019

Smartling

I had a good experience using Smartling, but I prefer other translation softwares where I can see the whole document and not just the segment I am translating.

PROS

It is easy to use. I was assigned this year a project via Smartling platform and even without experience at that tie I could learn how to use it in a couple of minutes.

CONS

I was not able to see how the text I was translating would look like in the final document, I needed to send screenshots to the client in case of doubts.