Smartsheet

RATING:

4.49

(2904)

About Smartsheet

Smartsheet is a work execution platform and collaboration tool with a familiar spreadsheet-like interface that helps teams plan, track, and manage projects in real-time. Smartsheet features include a range of project management tools, such as document and resource management, project reporting, task management, file sharing, and timeline tracking. Smartsheet can help teams standardize a project process, maximize productivity, and improve collaboration with automated workflow options that fit individual work preferences. Within the platform's project management tools, data can be sorted using card, grid, Gantt chart, and calendar view. With a real-time dashboard, teams can track project status, manage resources, and assign tasks to improve overall visibility and work ...

Smartsheet Pricing

Plans start at $7.00/mo. Pricing is per user per month. Rates shown are when paid annually. Nonprofit, schools, gov't agency receive additional discounts on annual plans.

Starting price: 

$9.00 per month

Free trial: 

Available

Free version: 

Not Available

Real-Time Dashboards
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Smartsheet Reviews

Overall Rating

4.49

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4.5

Most Helpful Reviews for Smartsheet

1 - 5 of 2,839 Reviews

Andrew

10,001+ employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

Reviewed March 2023

Smartsheet User Review

User Profile

Mohamed

Verified reviewer

Banking, 501-1,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2021

The best workflow Automated tool

Overall experience with smartsheet is amazing it saves alot of time for me and my team as now there are specific users responsible for submitting sales tickets for new vendors and once they make it an automated mail send to the reviewers for reviewing and once they finish it another automated mail send to the Manager for approval and after final approval there's mail sent to all partners in the ticket having the approval of this request or rejection and reason of approval or rejection, all of this is done automatically with recorded workflow which is amazing tool

PROS

The amazing features in smart sheet are many but we can say that automated mails for specific un completed tasks and the workflow for creating automatic mails send to specific users that tasks had assigned to them automatically is fantastic, as no need to see the new tasks and assign it manually, once the ticket created it will be assigned by default according to the workflow ro the specified mentioned users

CONS

I consider Smart sheet one of the best tools in last 2 years which related to ticketing and analytical purposes however if the data in the sheet increased this may lead to hanging and taking too much time in reloading however it needs high internet connection speed for stability and good performance

Reason for choosing Smartsheet

Smartsheet having good cost and can be integrated to company software beside the customer support of smartsheet if there's any sudden issue and finally smartsheet having some features like work flow and automation process which showed easily in the interface and not complicated so any of the team can start doing his own workflow process

Kian

Market Research, 51-200 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

3

FUNCTIONALITY

3

Reviewed February 2023

As a project management tool, Smartsheet is top-notch

In particular, highlight the time savings that have resulted from centralizing all of our projects' timetables on the Smartsheet platform, allowing our team to more easily follow progress because they always have access to the relevant data. Compared to previous opportunities, where we had to manage documents via email or any other source of information transfer and ended up being very tedious and less organized, this platform solved many problems. One of these is the ease and support we have when collaborating on any other project where we are asked for assistance and have the management of the same here.

PROS

One of the best tools that Smartsheet has given us is the ability to centralize all of our organization's management in a single location, complete with powerful features like task planning and the ability to assign tasks to individual team members and then keep track of their progress with detailed reports and automated alerts. We appreciate how smoothly both the desktop and mobile versions operate; this has come in handy when making changes to our schedule is required.

CONS

The platform's high learning curve and poor customer service make it hard to use, especially its more advanced capabilities. We wasted time due to Smartsheet's inability to copy a sheet for editing.

User Profile

Melissa

Verified reviewer

Computer Software, 1,001-5,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed June 2022

Keeps us on track with our projects

People who already know Excel will like the ease with which they can get started, but if they're willing to dive further, they'll find many more useful advanced capabilities like automation. It has a lot of power. The preconfigured templates are excellent for getting you up and running quickly. The forms are simple to create and distribute. There is a significant amount of manual labor eliminated by the workflow automation. The design of the dashboards is superb.

PROS

Using Smartsheets is the best way for me to keep track of my progress, interact with my clients, and make my work visible to my boss. Tracking progress and keeping track of projects and todos has been a big help to me with the aid of Smartsheet. Increasing the level of transparency for the company's top brass as well as its customers.

CONS

There isn't anything I don't like about Smartsheet at this stage in our journey. We've only scratched the surface of what Smartsheet can achieve for our teams, but the value and efficiency it's provided us go well beyond what a shared spreadsheet or file could ever provide.

Reasons for switching to Smartsheet

SME input may be requested and tracked simply with Smartsheet, and we can examine and implement any modifications made by them into our files. Dashboards allow our teams to effortlessly interact and observe and leverage the work done by other teams without having to open and preview each project one by one.

Sogie

Information Technology and Services, 501-1,000 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2023

The best in cloud-based work management platform

Overall, Smartsheet offers a powerful set of tools for project management and collaboration, with a focus on flexibility, collaboration, and automation. Its ability to integrate with other tools and systems, along with its robust reporting and analytics capabilities, make it a popular choice for businesses of all sizes. Smartsheet is a powerful work management platform that can help teams and organizations stay organized, collaborate effectively, and automate repetitive tasks.

PROS

Collaboration: Smartsheet's collaboration tools allow teams to work together on projects in real-time, leaving comments and attaching files to tasks as needed. Users can assign tasks, track progress, and receive automatic notifications to keep everyone on the same page.Integration: Smartsheet integrates with a wide range of other tools, including Microsoft Office, Google Suite, Salesforce, and Slack, making it easy to incorporate into existing workflows and systems.Automation: Smartsheet offers powerful automation tools that can save time and reduce manual work. Users can create automated workflows and notifications to streamline processes and improve efficiency.

CONS

Cost: Smartsheet can be expensive, particularly for larger teams or organizations. The cost can quickly add up when considering additional features or add-ons.Learning Curve: Smartsheet's powerful feature set can also lead to a steep learning curve, particularly for users who are not accustomed to using project management software. This can require additional time and training for users to become proficient with the platform.Limited Reporting Capabilities: While Smartsheet offers robust reporting and analytics features, some users have noted that the reporting capabilities can be limited compared to other dedicated reporting tools.