# Smith.ai Software Reviews, Demo & Pricing - 2026 > Review of Smith.ai Software: system overview, features, price and cost information. Get free demos and compare to similar programs. Source: https://www.softwareadvice.com/marketing/smith-ai-profile --- [Home](https://www.softwareadvice.com/) / [Customer Communications Management Software](https://www.softwareadvice.com/customer-communications-mngt/) / Smith.ai Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. Overview [Reviews](https://www.softwareadvice.com/marketing/smith-ai-profile/reviews/)[Alternatives](https://www.softwareadvice.com/marketing/smith-ai-profile/alternatives/) # Smith.ai 2026: Benefits, Features & Pricing Wondering if Smith.ai is right for your organization? Our Customer Communications Management Software selection experts can help you in 15 minutes or less. On this page - Overview - User Interface - Popular Alternatives - Pricing and Plans - Features - Integrations - User Reviews - Popular Comparisons ## Overview Smith.ai 4.8 [(29)](https://www.softwareadvice.com/marketing/smith-ai-profile/reviews/) Pricing Starting at $95.00 per month ### About Smith.ai Smith.ai offers 24/7, AI-powered call handling services. Smith.ai has designed their products and services to help businesses better capture leads and help clients without increasing internal headcount. Smith.ai's AI call answering product, AI Receptionist handles any call scenario with ease and natural conversation flow, collecting information, answering questions, qualifying leads, booking appointments and more. AI Receptionist handles complex calls with ease, and seamlessly transfers to our highly trained human receptionists when requested or needed. Custom playbooks tailored to your unique workflows ensure quality call experiences, personalized to fit your brand. Every AI Receptionist plan includes lead qualification & intake, spam blocking, English & Spanish fluency, rich business insights, free white-glove setup, call recordings & transcripts, & free CRM integrations. Smith.ai integrates extensively with your systems for deeply context-aware calls. Smith.ai's 24/7 Virtual Receptionists are North America-based human receptionists who handle inbound calls; provide bilingual answering; screen and intake new clients; schedule appointments; perform conflict checks; and make o... utbound calls to leads who complete your online forms, ensuring instant follow-up with new potential clients. All plans come with a 30-day money-back guarantee. Wondering if Smith.ai is right for your organization? Our Customer Communications Management Software selection experts can help you in 15 minutes or less. ## Smith.ai User Interface ## Popular Smith.ai Alternatives Main Product Smith.ai 4.8 [(29)](https://www.softwareadvice.com/marketing/smith-ai-profile/reviews/) Ratings Breakdown - 4.83Ease of use - 4.73Value for money - 4.86Customer support - 4.76Functionality Pricing Starting at $95.00 per month Get Price Alternative Product [Intercom](https://www.softwareadvice.com/crm/intercom-profile/) 4.5 [(1133)](https://www.softwareadvice.com/crm/intercom-profile/reviews/) Ratings Breakdown - 4.38Ease of use - 3.99Value for money - 4.27Customer support - 4.38Functionality Pricing Starting at $39.00 per month Get Price Alternative Product [Bitrix24](https://www.softwareadvice.com/nonprofit/bitrix24-profile/) 4.2 [(993)](https://www.softwareadvice.com/nonprofit/bitrix24-profile/reviews/) Ratings Breakdown - 3.98Ease of use - 4.16Value for money - 3.96Customer support - 4.28Functionality Pricing Starting at $69.00 per month Get Price Alternative Product [Pipedrive](https://www.softwareadvice.com/crm/pipedrive-profile/) 4.5 [(3055)](https://www.softwareadvice.com/crm/pipedrive-profile/reviews/) Ratings Breakdown - 4.54Ease of use - 4.39Value for money - 4.37Customer support - 4.30Functionality Pricing Starting at $19.00 per month Get Price Alternative Product [inconnect](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/) 3.9 [(19)](https://www.softwareadvice.com/artificial-intelligence/i6-omnichannel-suite-profile/#reviews) Ratings Breakdown - 4.11Ease of use - 4.13Value for money - 3.74Customer support - 4.32Functionality Pricing Starting at $1.00 per month Get Price Alternative Product [Drift](https://www.softwareadvice.com/live-chat/drift-profile/) 4.5 [(200)](https://www.softwareadvice.com/live-chat/drift-profile/reviews/) Ratings Breakdown - 4.42Ease of use - 4.12Value for money - 4.37Customer support - 4.34Functionality Pricing Available upon request Get Price ## Smith.ai Pricing and Plans Starting price: $95.00 per month Free Trial Free Version Starter $95.00 flat rate, per month Plan includes: - Appointment booking - Lead qualification - 24/7 human escalation - Custom FAQs - Up to 10 custom intake questions - Call transfers - Instant call summaries - Bilingual call handling - Call recording & transcription - Custom greetings Read More Basic $270.00 flat rate, per month Plan includes: - Appointment booking - Lead qualification - 24/7 human escalation - Custom FAQs - Up to 10 custom intake questions - Call transfers - Instant call summaries - Bilingual call handling - Call recording & transcription - Custom greetings Read More Pro $800.00 flat rate, per month Plan includes: - White-glove setup - Appointment booking - Lead qualification - 24/7 human escalation - Custom FAQs - Up to 10 custom intake questions - Call transfers - Instant call summaries - Bilingual call handling - Call recording & transcription Read More Enterprise Pricing available upon request Plan includes: - All the Essential - Email Support - Phone Support - White-glove setup Confused about pricing? We've got you covered. Get a personalized pricing breakdown tailored to your specific needs—no guesswork, no generic estimates. ## Smith.ai Features - Popular features found in Customer Communications Management Batch Communications Chat/Messaging Customer Database Interaction Tracking Multi-Channel Communication - More features of Smith.ai A/B Testing Activity Dashboard Activity Tracking AI Copilot AI/Machine Learning Alerts/Escalation Alerts/Notifications API Appointment Management Appointment Scheduling Automated Responses Autoresponders Calendar Management Call Recording Campaign Management Canned Responses Chatbot Chat Transcript Code-free Development Communication Management Configurable Workflow Contact Management Content Management Contextual Guidance Conversation Intelligence Conversion Tracking CRM Customer History Customer Support Customizable Branding Customizable Fields Customizable Forms Customizable Templates Dashboard Data Extraction Data Import/Export Data Security Data Visualization Drag & Drop Engagement Tracking Event Triggered Actions File Sharing For Developers For eCommerce For Sales/Marketing For Sales Teams/Organizations Geotargeting Human Handover Intent Recognition Knowledge Base Management Language Detection Lead Capture Lead Notifications Lead Qualification Lead Segmentation Lead Verification/Validation Live Chat Machine Learning Mobile Access Monitoring Multi-Campaign Multi-Channel Management Multi-Channel Marketing Multi-Language Natural Language Processing Offline Form On-Demand Communications One-to-One Messaging Online Forms Performance Metrics Personalization Pipeline Management Pre-Configured Bot Predictive Analytics Prioritization Proactive Chat Product Recommendations Query Suggestions Real-Time Analytics Real-time Consumer-facing Chat Real-time Conversations Real-Time Data Real-Time Monitoring Real-Time Notifications Reporting/Analytics Reporting & Statistics Role-Based Permissions Search/Filter Sentiment Analysis SMS Messaging Social Media Integration Source Tracking Speech Recognition Support Ticket Management Task Automation Template Management Third-Party Integrations Transcripts/Chat History Transfers/Routing Trend Analysis Visual Analytics Workflow Automation Workflow Management ## Smith.ai Integrations Capsule Integration rated undefined from -1 review Clio Integration rated undefined from -1 review Square Appointments Integration rated undefined from -1 review Lawcus Integration rated undefined from -1 review OnceHub Integration rated undefined from -1 review PracticePanther Legal Software Integration rated undefined from -1 review See all 66 integrations ## Smith.ai User Reviews Overall Rating 4.8 Ratings Breakdown 5 90% 4 7% 3 0% 2 0% 1 3% Secondary Ratings Ease of Use 4.8 Value for money 4.7 Customer support 4.9 Functionality 4.8 Kyle P. Verified reviewer Legal Services 2-10 employees Used daily for less than 12 months Review source Reviewed May 2020 Great support and easy setup 5 Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 4 Functionality Pros: Setup was incredibly easy and the support to help do so was top notch. Cons: There's no way to have local staff ran the chat box, only remote receptionists and bots. Reasons for switching to Smith.ai Better integration with my overall platform, better pricing, and overall better support. Vendor Response Thanks for the review, Kyle! We're happy to hear your setup with us was easy! Replied September 2020 Read More JH Juanita H. Verified reviewer Legal Services 2-10 employees Used daily for less than 6 months Review source Reviewed April 2022 I prefer a consistent person to answer the phone 4 I’m still using Smith ai. I’m on a plan that allows me to use them in situations where both my assist and I am out of the office. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 4 Functionality Pros: I loved that no mater what, clients or potential clients calls were always answered. It was easy to set my availability and to access information about the calls that were received. Cons: I hate that there are multiple people who answer the calls. There were a few calls where clients complained that they could not understand the person answering the phone and that message was incorrect. Reasons for choosing Smith.ai I’m in a Facebook group for lawyers who work remotely and Smith Ai had better reviews by the attorneys in that group Vendor Response Thank you for your review, Juanita! We're happy to handle calls from your leads and clients for your business! Replied May 2022 Read More CH Chad H. Verified reviewer Construction 11-50 employees Used daily for less than 2 years Review source Reviewed October 2023 Avoid Smith.Ai 1 Ratings Breakdown 1 Ease of use 1 Value for money 1 Customer support 1 Functionality Pros: I cant think of any positive experience. We used them as a last resort because the service was so terrible. Cons: Dealing with administration was impossible to get anything. You go in circles dealing with different individuals. When its time to cancel all the reps do is make offers for you to stay, when you eventually cancel they continually charge your credit card. I am not fighting with them for 6 months of overages and they will only refund 2 months. I now have to dispute the charges with my CC. Should be an easy win on my part since I have emails going back to the cancel date. Read More RN RJ N. Verified reviewer Transportation/ Trucking/ Railroad 11-50 employees Used daily for less than 6 months Reviewed February 2021 Outstanding Option for CX Help 5 The team has been helpful, responsive, and has helped with everything along the way. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Smith.ai has finally allowed us a scalable and affordable way to stay staffed 24/7. We had been dealing with a large volume of chat traffic to our website during off-hours (late nights & weekends) and were missing sales leads consistently. We tried overseas options, outsourced staffing in the US, and a variety of automated options but we didn't find a solution we were happy with until Smith.ai. Smith.ai has allowed us to convert a higher number of leads, and provide a much higher level of customer satisfaction. Would highly recommend to any team looking to increase response times and convert more leads. Cons: It took some time to set up the Q&A portion initially, but it was well worth it. Reasons for switching to Smith.ai We wanted to have live responses at any time of day aside from just automated bot responses. Smith.ai was the only option that we found that makes this possible at a reasonable rate. Vendor Response Thank you for your review, RJ! We're more than happy to help increase your response time and convert a higher number of your web leads! Replied February 2021 Read More RL Ramon L. Verified reviewer Law Practice 11-50 employees Used daily for more than 2 years Review source Reviewed February 2023 Smith Ai for Law Firm 5 Overall we’re happy with Smith Ai, when errors are made, our account rep takes ownership and looks into each. But this is rare, usually the reps are great at gathering accurate information when we get incoming calls. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Being able to use phone reps to accurately receive message on our behalf. Cons: Sometimes the reps don’t follow detailed instructions, this can cause us to lose clients. Read More Christine S. Verified reviewer Law Practice 2-10 employees Used daily for more than 2 years Review source Reviewed June 2020 Don’t wait any longer - hire them ! 5 Exceptional customer service! They are always available if I have questions and they’re always reliable when assisting my clients and leads. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: Smith has made running my law firm so much easier. They answer every call in a professional and friendly manner. They also follow up on leads, schedule consultations, fill out my intake form which links to my CRM system, provide online chat and more! Cons: Smith has made running my law firm so much easier. They answer every call in a professional and friendly manner. They also follow up on leads, schedule consultations, fill out my intake form which links to my CRM system, provide online chat and more! Reasons for switching to Smith.ai I needed a company that could make outbound calls, schedule consultations while filling out my intake form, offer online chat and more! Vendor Response Thank you so much for the lovely review, Christine! We're thrilled to hear managing your firm is easier using Smith.ai's CRM integration capabilities. Replied September 2020 Read More Neal C. Verified reviewer Marketing and Advertising 2-10 employees Used daily for less than 12 months Review source Reviewed September 2020 Smith.ai is a client lead generating machine! 5 Smith.ai has provided an average of 50 new client leads a month since we added the service to the website. The close rate from these leads for a small law firm has been 8% and that is MUCH better than our average advertising close rate - a GREAT value. Ratings Breakdown 5 Ease of use 4 Value for money 5 Customer support 5 Functionality Pros: After reviewing various automated chat solutions we advised our client to use Smith.ai as the best solution for their needs. It was simple to implement and had minimal impact on the speed of the website. The interface was easy to modify for visitors. Cons: It needs an easier way to white label the service. Reasons for choosing Smith.ai The decision to use Smith.ai chat was driven by the expandability to go from a free solution to an unlimited question option all the way to a human response system as the product proved itself. Vendor Response Thank you for the review Neal! We're happy to hear that your lead conversion of new clients has improved since adding Smith.ai chat to your website. Replied September 2020 Read More NG Nicole G. Verified reviewer Law Practice 2-10 employees Used daily for less than 6 months Reviewed March 2019 Love Smith.ai Chat! 5 I love the Smith.ai website chat. There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best! Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: I love the Smith.ai website chat. There is no way that I could staff a feature like that in house with my small business. Smith.ai makes the chat feature available around the clock. I am a lawyer and this feature is great for clients who are nervous or shy about making that initial phone call, or who are up thinking about the problem that they need help with outside of business hours. The Smith.ai Website Chat also integrates perfectly with my CRM/case management software. It has really been a boost to my business. I have tried other companies. Smith.ai is the best! Cons: Nothing. I love it! Wouldn't change a thing. Vendor Response Hi Nicole, thank you for your time writing a lovely review! We're thrilled to hear that our chat solution has provided a level of comfort for your clients while integrating seamlessly with your existing CRM software. Replied September 2020 Read More BW Brian W. Verified reviewer Law Practice 2-10 employees Used daily for less than 6 months Reviewed March 2019 Simple way to start a great client experience 5 There are a lot of Chat options available, but this was a no brainer for us because of our great experience with Smith.ai as a company. Everything they do is focused on simplicity. Stuff just works. They make everything easy and have focused on hiring great people, which is evident by the way they treat us as a customer and the people that they chat with on our behalf. Ratings Breakdown 5 Ease of use 5 Functionality Pros: Easy to deploy - Smith.ai provided a small code snippet to add to our page and we were live. Quality of responses - we already use Smith's Receptionist services, which gave me the comfort that the quality of people answering chats would be professional, consistently polite and knowledgeable. We get an email with the full text of the chat so we know everything that has been communicated by the prospective client already so we don't ask them the same questions over again. Cons: There is really nothing bad I can say about Smith Chat or Smith.ai as a company. We view them as a business partner and trust them to interact with clients and potential clients and represent us well, and they have never let us down. Vendor Response Thank you for the review, Brian! We're thrilled to hear that deploying our chat solution on your website was quick and easy. Our team of trained professionals always ensure to capture relevant information with your prospective clients. Replied September 2020 Read More VR Verified Reviewer Legal Services 2-10 employees Used daily for less than 6 months Review source Reviewed August 2020 Great service - highly recommend 5 Would highly recommend. Ratings Breakdown 5 Ease of use 5 Value for money 5 Customer support 5 Functionality Pros: The software is very user friendly and integrates well with our website. Cons: There are limited communication features. Reasons for switching to Smith.ai Cost Vendor Response Thank you for the kind words! We're happy to provide your team with a user-friendly solution for your website. Replied September 2020 Read More Showing 1 - 10 of 29 Reviews [See All Reviews](https://www.softwareadvice.com/marketing/smith-ai-profile/reviews/) ## Smith.ai Popular Comparisons [Tidio vs Smith.ai](https://www.softwareadvice.com/marketing/smith-ai-profile/vs/tidio-chat/) [Compare All Alternatives](https://www.softwareadvice.com/marketing/smith-ai-profile/alternatives/) ## Other Top Recommended Customer Communications Management Software [Thryv](https://www.softwareadvice.com/crm/thryv-profile/) **4.2** (529) Recently recommended **38** times [Zendesk Suite](https://www.softwareadvice.com/product/26892-Zendesk/) **4.4** (4080) Recently recommended **9** times [Zipteams](https://www.softwareadvice.com/voip/zipteams-profile/) **4.7** (73) Recently recommended **7** times [WhatsApp](https://www.softwareadvice.com/customer-communications-mngt/whatsapp-profile/) **4.7** (16380) Recently recommended **0** times Stuck Between Options? 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