--- title: "Smith.ai Reviews, Pros and Cons - 2026 Software Advice" description: "Reviews of Smith.ai. Learn how real users rate this software's ease-of-use, functionality, overall quality and customer support. Talk to our advisors to see if Smith.ai is a good fit for you!" source_url: "https://www.softwareadvice.com/marketing/smith-ai-profile/reviews/" page_type: "reviews" language: "en" --- 1 million+ businesses helped. Get advice Get Free Advice [Home](https://www.softwareadvice.com/) / [Customer Communications Management Software](https://www.softwareadvice.com/customer-communications-mngt/) / [Smith.ai](https://www.softwareadvice.com/marketing/smith-ai-profile/) / Smith.ai Reviews Software Advice offers objective insights based on verified user reviews and independent product and market research. When our advisors match you to a software provider, we may earn a referral fee. [Overview](https://www.softwareadvice.com/marketing/smith-ai-profile/) Reviews [Alternatives](https://www.softwareadvice.com/marketing/smith-ai-profile/alternatives/) # Smith.ai User Reviews ## Reviews summary - Overall rating: 4.9/5 - Total reviews: 49 ### Secondary ratings - Ease of use: 4.9/5 - Customer support: 4.9/5 - Value for money: 4.8/5 - Functionality: 4.8/5 ### Rating distribution - 5 stars: 45 reviews (92%) - 4 stars: 3 reviews (6%) - 3 stars: 0 reviews (0%) - 2 stars: 0 reviews (0%) - 1 star: 1 reviews (2%) ### Most mentioned pros - The cost is fair and in the end, we're able to capture so much we were previously missing. ## Smith.ai customer reviews Showing reviews 1-25 of 49 (page 1). ### Great answering service for professional services firms - Overall rating: 5/5 - Reviewer: Brian G. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Smith handles our after hours, weekend, and rollover phone calls in our law firm. We get detailed call summaries and clients seem happy with the level of service #### Cons This is a tough industry and every once in a while a call will not go perfectly, but you get that with any call answering service. Smith is better than most at responding to feedback and script changes when things go wrong --- ### Great customer service - Overall rating: 5/5 - Reviewer: Rina F. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Great. They're always helpful and resolve issues quickly and efficiently with a customer is always right mentality. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Great customer service; always attentive and responsive. Honest and helpful when there are issues and disputes. #### Cons That there is not one designated receptionist to my firm; each time there's a call it's a different person handling it. #### Reasons for choosing Smith.ai Best customer support; attentive and efficient. #### Reasons for switching to Smith.ai Lex wasn't as good; their customer service was not good. --- ### Smith Ai for Law Firm - Overall rating: 5/5 - Reviewer: Ramon L. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: February 2023 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. Overall we’re happy with Smith Ai, when errors are made, our account rep takes ownership and looks into each. But this is rare, usually the reps are great at gathering accurate information when we get incoming calls. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Being able to use phone reps to accurately receive message on our behalf. #### Cons Sometimes the reps don’t follow detailed instructions, this can cause us to lose clients. --- ### Great service and great ROI - Overall rating: 5/5 - Reviewer: Kim B. - Verified reviewer: Yes - Industry: Alternative Medicine - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered I’m very happy I invested in this service to create more time. The answering service handles a basic need. To answer missed calls #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of navigation, efficient with capturing potential clientele. I am happy with customer service if I have an issue, which is rare #### Cons I am not tech savvy so it’s a learning curve, but their team is patient and helpful in that process. #### Reasons for choosing Smith.ai I was impressed with setup, customer service and the quality of service --- ### High quality virtual reception service with Dialpad integration - Overall rating: 5/5 - Reviewer: Loki B. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Our firm switched to Smith AI late last year, and it has been a great experience. They integrate seamlessly with Dialpad, and allow us to route incoming calls to the most appropriate individuals and employee groups at a level that is very personalized to our firm's needs. Our clients report that the receptionists are friendly and helpful. From an administrative perspective, all my inquiries and requests for support are addressed quickly, and our account representative is always available to help as needed. We have had several virtual reception services over the years, and Smith has been our most positive experience. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Smith AI provides high quality reception service to incoming callers, and takes detailed messages that allow our firm to provide better service. Messages are carefully routed based on the parameters provided by our firm and the ability to request callbacks or follow ups is also helpful. Customer service is responsive when we have issues or questions that need to be addressed, and pricing is comparable to other services we have used but Smith AI has provided a higher quality service. #### Cons My only complaint is the spam filter for callers is very tight, and people who should be put through sometimes end up getting blocked by the automated system. This is easy to resolve once it is caught, but it does require active and ongoing monitoring. --- ### Positive rating - Overall rating: 5/5 - Reviewer: Trisha M. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: October 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Smith.ai has been great. They’ve made it easier for our office to manage incoming calls and ensure clients are getting timely responses. The service has been dependable, the team is easy to communicate with, and they’ve been very accommodating when we’ve needed to make adjustments. It’s been a helpful addition to our day-to-day operations. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros What I liked most about Smith.ai was how seamlessly the service integrated into our day-to-day operations. The team was professional, responsive, and reliable, and their ability to handle calls and client inquiries helped reduce interruptions for our office. I also appreciated how easy it was to communicate our preferences and have the service adapt to our specific needs. #### Cons Nothing! They fix technical problems quickly and let us know if their systems are down which is a rare. --- ### Good experience - usually very fast - Overall rating: 5/5 - Reviewer: Jason R. - Verified reviewer: Yes - Industry: Law Practice - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Good experience overall - the receptionists do a good job of identifying themselves and following the questions that I have asked them so sort through. On the occasions where there is a missed expectation, their follow through and correction has been great. #### Cons Only wish is that the email reports were just slightly and more reliably faster. Most of the time they arrive before I've even finished the call, would like to see that be 100% of the time. --- ### Professional call handling with accurate lead intake - Overall rating: 5/5 - Reviewer: Jennifer M. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I lead our marketing and intake teams at the Law Offices of R.F. Wittmeyer. We've been using smith.ai for our after hours call handling for years and we couldn't be happier with the quality of service they provide. They consistently do a great job for us and we highly recommend them to any organization looking for a quality extension to their team. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Our calls are always very professionally handled and details are captured accurately (a must when it comes to lead intake!). #### Cons There is nothing to dislike about smith.ai. They really do a great job for us and we have zero complaints on anything. --- ### 24/7/365 Call Answering - Overall rating: 5/5 - Reviewer: Jared G. - Verified reviewer: Yes - Industry: Construction - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Great, the service is as advertised. They have improved my answer rate from below 50% to 99% which has resulted in more appointments. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Easy to use and reliable service.They have improved my answer rate from below 50% to 99% which has resulted in more appointments. #### Cons Smith.AI currently does not have an app that can be used for quick outbound calling requests or dashboard views. --- ### Reliable and Professional Call Support - Overall rating: 5/5 - Reviewer: Philomena H. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Overall, we’ve had a very positive experience with Smith.ai. Their service is reliable, professional, and has made it easier for our team to manage incoming calls and stay focused on our clients. #### Ratings breakdown - Ease of use: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The professionalism and reliability. Smith.ai helps ensure our calls are answered promptly and handled professionally, even when our staff is busy or unavailable. #### Cons Sometimes the call handling can feel a little scripted, but overall the service is reliable and the team is responsive when adjustments are needed. --- ### Chatbot for website - Overall rating: 5/5 - Reviewer: Josh Y. - Verified reviewer: Yes - Industry: Accounting - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2020 - Review source details: This reviewer was invited by the software vendor to submit an honest review. The chatbot makes it easy for clients to get information without calling. It makes it faster for them and makes it less costly for us. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The chatbot is easy to configure and works well. I use it on my websites for new clients to get information about what we do. It also allows existing clients to reach out if they need to schedule an appointment. The ability to also have the chatbot staffed is very nice so that prospective clients can receive the excellent customer service from Smith.AI that they would get if they called in via phone. #### Cons I cannot think of any cons. With any product you have to weigh the pros and cons of cost(if you want a staffed option) and implementation. Given the importance of potential new clients and existing clients needed to get information quick I think this is a no brainer. #### Reasons for choosing Smith.ai I chose the free AI chatbot fro Smith.AI because they have a proven track record when it comes to implementing products and providing excellent customer service. The team at Smith is the best. #### Vendor response Thanks for the positive review, Josh! We're thrilled you're having such a good experience with our Chatbot. We can also help set up the widget and build out a Q&A and Playbook for Chatbot too! Best, Smith.ai Team Let us know if we can help with that or anythi Replied January 2020 --- ### The Future Of Web Chat - Overall rating: 5/5 - Reviewer: Shawn H. - Verified reviewer: Yes - Industry: Legal Services - Company size: 2-10 employees - Product usage: Used daily for free trial - Reviewed: July 2019 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. Overall I am happy. Smith.ai makes good effort to offer client support. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The Smith.AI live website chat does a tremendous job collecting lead information from web site visitors. It promptly collects phone number and email address information accurately. Only serious inquiries leave this information upfront, and it is easy to follow up with them. The pricing for the product is a great value. The cost of live chat support is very competitive. The services integrate very well with my existing CRM. #### Cons The interface is not the most intuitive to learn but customer support has been great with instructing on how to use it and offer assistance with setting up the whole service. #### Reasons for choosing Smith.ai The pricing is very competitive compared to other Live Chat services. #### Reasons for switching to Smith.ai Smith.ai offered a free trial, and the quality lead results have been fantastic. #### Vendor response Hi Shawn, thank you for your time to leave us a review. We're happy to hear that following up with potential clients is more effective using our live chat solution and CRM integration. Replied September 2020 --- ### Great Customer Care and Functionality - Overall rating: 5/5 - Reviewer: Justie N. - Verified reviewer: Yes - Industry: Law Practice - Company size: Self-Employed - Product usage: Used daily for less than 12 months - Reviewed: March 2019 - Review source details: This review was submitted organically. No incentive was offered I love using Smith.ai. They do such a great job in following instructions on how I'd like my cases handled. I especially love the fact that I get email transcripts of all chats. I have never had incorrect information obtained (contact info) from any potential clients by Smith.ai. They are very detail oriented! #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of use. Ease of onboarding. I can manage my own chat disclaimer and everything from my dashboard. This is ALWAYS available to the clients/site visitors. #### Cons How little potential clients actually use it! #### Vendor response Thank you for the kind words, Justie! Our trained professionals do a great job with providing complete and detailed transcripts of all chat communications. Replied September 2020 --- ### Helped our small law firm convert leads to clients. - Overall rating: 5/5 - Reviewer: Tiffany P. - Verified reviewer: Yes - Industry: Legal Services - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: January 2020 - Review source details: This review was submitted organically. No incentive was offered We've enjoyed their service for capturing visitors to our law firm website and blog and converting them to clients. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Ease of set up, quick website implementation, month to month contract. #### Cons Working out the kinks up front with the auto-bot. #### Vendor response Hi Tiffany, Thank you for taking the time to leave us a great review! Our trained professionals do a great job with converting leads to clients. Please feel free to let us know how we can improve for your business. Have a great new year! Best, Smith.ai Team Replied January 2020 --- ### Serve your clients ASAP - Overall rating: 5/5 - Reviewer: Sara G. - Verified reviewer: Yes - Industry: Computer Networking - Company size: 2-10 employees - Product usage: Used monthly for less than 2 years - Reviewed: April 2021 - Review source details: This reviewer was invited by the software vendor to submit an honest review and offered a nominal incentive as a thank you. I started with Smith 3 years ago after hearing the developer speaking on a podcast. I really needed to stop answering my own phones and I needed to gain some distance between myself and my clients when I was starting my business. Smith was a great option. I sighed up with them and never looked back. They even make outgoing calls and can help me with other tasks besides handing incoming communications. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I really like that I am able to put my website to the best possible use. I have a business where people will Google search and then pick the first business that communicates with them. It is vital to communicate with incoming contacts. Smith is great. They have awesome customer service and always make clients feel welcomed and valued. #### Cons The free version does not work well. The receptionist answered chat is the service that really works. #### Reasons for choosing Smith.ai n/a #### Vendor response Thank you for your review, Sara! We're happy to be responding to your new leads that find your business on Google! Replied April 2021 --- ### Great ROI and Quick Results - Overall rating: 5/5 - Reviewer: Jorge M. - Verified reviewer: Yes - Industry: Automotive - Company size: 11-50 employees - Product usage: Used daily for less than 6 months - Reviewed: August 2019 - Review source details: This review was submitted organically. No incentive was offered They over deliver on their promise. Easy to contact them and for them to adjust to my business needs. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Software was easy to install and very easy for my website visitors to use. #### Cons The AI Robot that answers after-hours can get confused sometimes but it's only seldom when that happens #### Vendor response Thank you for the kind words, Jorge! We're glad to provide quick tangible results for you and your team! Replied September 2020 --- ### Reception service is a necessary evil for us, and they do a decent job - Overall rating: 4/5 - Reviewer: Kathy C. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you. We had hoped to have more intake done, but unfortunately this necessary evil has just turned into a message-taking service by and large. I do imagine that they can help more mainstream areas of law better, but elder law is somewhat niche and a good majority of the receptionists don't firmly understand what we do. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 4/5 - Functionality: 4/5 #### Pros I do appreciate that our calls get answered 24/7. Occasional missed calls generally go to a voicemail. I am also overall pleased with support response when I do have issues. I should note that I don't use an AI receptionist program with them, only live receptionists answer our calls. #### Cons My biggest disappointment is when a receptionist fails to follow directions. I do not like when they pretend to work at our office, and I get exceptionally angry when they lie in the notes they send to me about asking a directed question that they failed to ask. I record all of our calls, which is vital to our firm, so I know when they don't ask the directed questions. #### Reasons for choosing Smith.ai Cost and also contact with Smith.ai that met my needs. --- ### Nearly 7 Years and Still a Great Service - Overall rating: 5/5 - Reviewer: Jake C. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Our overall experience with Smith.ai has been excellent. We have used them for nearly seven years, and they have grown with us as our firm has grown. What started as a way to reduce interruptions and screen unnecessary calls has become an important part of how we handle our phones. Today, we rely on Smith.ai for overflow during busy times, after-hours and weekend coverage, and making sure potential clients aren't simply sent to voicemail. Their team has been reliable, professional, and responsive whenever we need to make changes. Seven years later, we are still happy customers, which is probably the best thing I can say about the service. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 4/5 - Functionality: 5/5 #### Pros The reliability and flexibility. Smith.ai gives us professional phone coverage when our staff is busy, after hours, and on weekends, so we don't have to worry about important calls going unanswered. I also really like how customizable the service is. We can tell them how different types of calls should be handled and make changes as our needs evolve. After nearly seven years, they have become a service we simply rely on. #### Cons The biggest limitation is that an outside receptionist will never know your business quite as well as someone sitting in your office. Occasionally a call may be handled differently than we would have handled it ourselves. That said, Smith.ai allows us to create detailed instructions and make adjustments, so we have been able to minimize those situations over time. #### Reasons for choosing Smith.ai Smith.ai was easy to get started with, offered the flexibility we needed, and provided a free trial that allowed us to see the value before making a commitment. During that initial trial, I estimated that they saved me 6–8 hours in just two weeks by screening unnecessary calls and reducing interruptions. The service worked, the team was responsive, and there wasn't a compelling reason to look elsewhere. Nearly seven years later, I think we made the right choice. --- ### Very satisfied after 6 years - Overall rating: 5/5 - Reviewer: Christopher M. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Excellent otherwise. They are available to always tweak the questions they ask my potential clients and the information they collect. They address issues quickly. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros I've been with Smith.ai for about a year now and I'm really impressed with them. I have been a solo attorney for nearly 26 years and never trusted anyone to answer my phones but me. But after missing some new client calls over the years, I got a recommendation to try Smith.ai. First of all, the set up was very easy. I had someone from Smith.ai that personally worked with me directly to tailor everything about how the calls are answered, whether they are forwarded and even what exactly to say to the caller depending on whether they were new clients, returning clients, attorneys, courts, telemarketers, etc. They can do the set-up meeting in-person, virtual or over the phone. They can also access my calendar to set-up meetings for me if I want them to. Also, they can adjust their forwarding and answering depending the day, time, weekends, holidays, etc. Things can even be adjusted on the fly by email, call, or even text. Really flexible and convenient. I've also been really impressed with the quality of the answering. The person forwarding the call to me is polite, professional and well-spoken and gets the message across effectively. They will even relay a message back to the caller if I can't take a call. Then they immediately email or text me the caller's information including name, phone number, email address, message, etc., depending on what I ask them to get from the caller. Any time I've had to make changes or had questions, they immediately respond to me by phone and/or email. Finally, they are extremely affordable for an answering service. I have attorney colleagues that pay much more for less personal and professional service. I really am impressed with Smith.ai. I recommend them for sure! #### Cons I went over my calling plan and they wanted me to buy a large block of calls in addition to my monthly plan, but the block was much larger than I needed and wouldn't be cost effective. They wouldn't work with me to allow me to buy a smaller block of calls at a more cost effective rate for my needs. --- ### Great Experience with Smith AI - Overall rating: 5/5 - Reviewer: Damon M. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for more than 2 years - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered Smith.ai provides dependable 24/7 lead intake and seamless CRM integration, saving our team hours daily. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros * **Seamless AI and Live Receptionist Hybrid:** Smith.ai combines fast AI screening with skilled human agents, ensuring callers get immediate attention and complex issues smoothly escalate to live support. * **24/7 Coverage:** Provides round-the-clock availability for phone calls, web chats, and texts so potential leads or client inquiries are never missed after hours or on weekends. * **Effective Lead Qualification & Scheduling:** Agents follow customized intake protocols, qualify prospective clients based on specific business rules, and directly book appointments onto connected calendars. * **Automatic Spam & Sales Call Blocking:** Blocks spam, sales pitches, and robocalls for free before they ever reach the team or incur costs. * **Integrations with Business Tools:** Connects directly with major CRM software (such as Clio, Salesforce, and HubSpot) and Zapier to log call notes, transcriptions, and contact details automatically. * **Predictable Per-Call Pricing:** Charges per call rather than per minute, preventing surprise costs on lengthy or complex customer interactions. #### Cons Occasional Inconsistencies in Agent Execution: Because calls are handled by shared human agents on rotation, response quality or adherence to specific scripts can occasionally vary from agent to agent. --- ### Answers every call, sounds like my own front desk - Overall rating: 5/5 - Reviewer: Andrew A. - Verified reviewer: Yes - Industry: Law Practice - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I'm a solo attorney with no support staff, and Smith.AI has answered my firm's phone for more than two years. The value for a one-person practice is hard to overstate. I get a live, professional front desk without a payroll line item and am always referring new lawyers to consider Smith.AI. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Every call is answered by a real person, which for a solo practice is the entire ballgame. I'm in client meetings for hours at a stretch, and those calls used to go to voicemail where a good share of callers simply hung up and dialed the next attorney on their list. The screening is what I didn't expect to value as much as I do. The receptionists filter out marketers, spam, and callers who aren't a fit for my practice areas, so anything that reaches me is worth my time. And they represent the firm convincingly. Clients frequently assume they've spoken to someone working in my office and are surprised to hear otherwise. #### Cons Onboarding required more of my involvement than I anticipated. It took several passes to get the scheduling system in place because I have callers in different time zones and my calendar needs to reflect the right time zone for me and the caller. --- ### Solid call answering service - Overall rating: 5/5 - Reviewer: Jared W. - Verified reviewer: Yes - Industry: Law Practice - Company size: 2-10 employees - Product usage: Used daily for less than 12 months - Reviewed: September 2026 - Review source details: This review was submitted organically. No incentive was offered No complaints; easy set up, reliable performance that I can monitor, and a reasonable price for the value I receive #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros Efficient, cost effective, and reliable call answering service that I use to screen and qualify new calls for potential follow ups #### Cons Struggles to accurately capture e-mail addresses from new callers, however, I have a work around to solve this problem #### Reasons for choosing Smith.ai I considered Back Office Betties but the price was much more reasonable for Smith over the other options #### Reasons for switching to Smith.ai I switched from Answering Legal, Inc. Their live answering service was taking much longer to screen the new calls and charging me a per minute fee; Smith is much more efficient and cost effective --- ### Highly Recommend For Any Service Based Business - Overall rating: 5/5 - Reviewer: Doug N. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Highly recommend. Quick customer service. Low error rate. They make my leads and clients feel heard. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 4/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros 24/7 service. Real human being answering the phone. Quick customer service. Ability to meet with account manager quickly. #### Cons The price is getting up there, but they're answering one thousand calls a month for me and they continue to have the bandwidth to keep answering all of my incoming calls at any time. #### Reasons for switching to Smith.ai My marketing vendor recommended it at the time. --- ### Smith.AI saves me hours in my business - Overall rating: 5/5 - Reviewer: Dave G. - Verified reviewer: Yes - Industry: Financial Services - Company size: Self-Employed - Product usage: Used daily for more than 2 years - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered I have loved my years working with them, which is almost 10 years. It's a service I won't replace, and they have saved me hours of unnecessary time on the phone. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros They answer the phone professionally and courteously for all my clients. They also politely block all sales calls for me and check if they are unsure when to schedule an appointment on my calendar. #### Cons I know it's part of the process, but having different people answer the phone in quick succession undermines the continuity of the experience for repeat callers. --- ### Make the jump - you won't regret it! - Overall rating: 5/5 - Reviewer: Katie S. - Verified reviewer: Yes - Industry: Law Practice - Company size: 11-50 employees - Product usage: Used daily for less than 12 months - Reviewed: August 2026 - Review source details: This review was submitted organically. No incentive was offered Unbelievably positive! Every single staff member I've met has been wonderful. The product speaks for itself - just try it, I promise. The cost is fair and in the end, we're able to capture so much we were previously missing. OUTSTANDING. #### Ratings breakdown - Ease of use: 5/5 - Value for money: 5/5 - Customer support: 5/5 - Functionality: 5/5 #### Pros The customer service is a 10/10, the product is a 20/10, and the cost is so reasonable it was impossible to say no to at least trying it. Best decision ever made. We love Smith.ai and we'll always sing their praises! #### Cons There are zero cons. I mean maybe if they weren't the right fit - we were concerned the live receptionists wouldn't necessarily represent us the way we want them to. We deal with clients who have been through trauma and need a certain level of empathy from everyone representing the firm. Smith.ai blew us out of the water! #### Reasons for choosing Smith.ai There were other ones I forget the names of, but Smith.ai was the only company that offered ALL of the features we wanted and on top of that had such an affordable price. ## More reviews [Next reviews](https://www.softwareadvice.com/marketing/smith-ai-profile/reviews/?page=2) --- Smith.ai Reviews, Pros and Cons - 2026 Software Advice