SnapRetail Software

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About SnapRetail

SnapRetail is a SaaS solution that helps small businesses streamline processes related to online marketing. Users can utilize a drag-and-drop interface to schedule/reschedule marketing plans such as emails, social media posts and events on a calendar. SnapRetail provides customizable email templates, which lets users add, edit or delete logos, images, videos and text, among other content. The social content library comes with pre-written posts and stock images, enabling users to create posts for social media platforms including Facebook, Instagram, Twitter and Pinterest. Additionally, users can send targeted emails by segmenting customers based on multiple criteria such as behavior, location and more. SnapRetail facilitates integration with eCommerce platforms...
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SnapRetail User Reviews

OVERALL RATING

Showing 3 reviews

Tammy

Tooley Drug

Verified reviewer

Company size: 11-50 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed January 2017

It's a Snap

Love SnapRetail. I became responsible for the Facebook and Web pages for Tooley Drug and signed up for SnapRetail. The program is so easy to learn. Having the calendar to schedule the posts for each day is wonderful. I can spend a couple hours at the computer and get a whole month done. Designing a web page with SnapRetail makes me feel like a graphic designer. The customer support is there whenever you need help. My experience with SnapRetail has been fantastic.

Pros

The greatest thing about this software is the templates that are available for emails and social media posts. Many to choose from.

Neville

Charmed Creations LLC

Verified reviewer

Company size: 1 employee

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

Ease-of-use

5

Value for money

5

Customer support

5

Functionality

5

Reviewed May 2019

I've used SnapRetail for years now and love it

Pros

This is an incredible package that you get with SnapRetail. I mostly use this for email marketing but now that they have integrated with Instagram, I've been using their calendar to schedule all of my social media marketing as well. I also really like that their email templates are drag and drop, super easy and they are also integrated with Shopify so all of my products import from Shopify into the email template. Super easy to add products from my website to the email so customers can just click on the image and it'll take them right to the product. Additionally, this integration with Shopify imports product details and price into the email as well so a lot less typing for me!

Cons

The online chat first tier support seems to be an area that SnapRetail could work on.

Joan

The Seasoned Woman

Verified reviewer

Company size: 2-10 employees

Industry: Retail

Time used: More than 2 years

Review Source: Capterra

This review was submitted organically. No incentive was offered

Ease-of-use

3

Value for money

2

Customer support

1

Functionality

4

Reviewed November 2020

Snapretail isn't what it used to be.

My emails don't post when I schedule them to post. My emails no longer post to Facebook correctly either. Where a chosen picture posted in the past now some random letters appear under my headline. You can click on it, but why would you?

Pros

Easy to use with great customer service, I even had my own personal account contact.

Cons

Now customer service is almost nonexistent. If I have a problem with service it could be days before they get back to me. Even then the problem usually goes unresolved.