All SOCi Reviews

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User Profile

Veronica

Verified reviewer

Marketing and Advertising, 2-10 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed July 2019

What did I do before SOCI??

PROS

The range of abilities is unmatched. I was able to drop 3 other service providers and save 25% on monthly expenses by switching over to SOCI.

CONS

In comparison to other softwares, SOCI is still newer so waiting for certain features to come available was an earlier issue but not anymore. This software has fully matured.

Vendor Response

We are so glad to hear our software saved you so much, thank you!

Replied July 2019

Briana

Marketing and Advertising, 11-50 employees

Used daily for less than 6 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

2

Reviewed October 2019

It's Improving

I love my rep. She's very responsive and helpful, but we have had trouble with the techs in the past. Features improve every month or so, so I'm still hopeful. I don't know how much SOCi costs, so I can't judge the value.

PROS

I like the organization of all the clients and all the platforms.

CONS

There are still a lot of kinks and there are not enough features. I still need to use the platforms themselves for too many things.

Reasons for switching to SOCi

I'm not sure, they switched about a month before I was brought on.

Vendor Response

Thank you for your honesty, Briana! Your feedback is vital to our success so we appreciate you taking the time to leave us a review.

Replied November 2019

Anonymous

51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

2

CUSTOMER SUPPORT

2

FUNCTIONALITY

2

Reviewed August 2021

Not ready for prime time

If you are competent with social media management it can be a useful tool, but as opposed to how they market the product this is not for beginners. It's clear that Soci wasn't initially designed for the retail industry and that it was absolutely not designed for companies that do not already employ trained marketers.

PROS

It does allow for easy posting to Twitter/Insta/ and Facebook since it will convert imaging for you.

CONS

It is glitchy and feels like a beta product even two years in.

Reasons for switching to SOCi

Corporate level negotiations

Vendor Response

Thank you for taking the time to write this review. We certainly always hope to be helpful so I'm sorry to hear that hasn't been your experience thus far. We're always looking to grow and improve. If you have any ideas on how we could be more effective for you we would love your input. If there are any specific issues or workarounds you'd like assistance with, we would also welcome that opportunity. You can contact your CSM or our support at support@meetsoci.com Thank you again for your review.

Replied December 2021

Apryl

Building Materials, 51-200 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed February 2020

Soci review

Able to automate social media information (to be posted)

PROS

The dashboard view sows all metrics upfront

CONS

The calendar and scheduler seems a little rigid

Reason for choosing SOCi

Because Ace Hardware corporate pays for Soci account for the company

Reasons for switching to SOCi

Because Ace Hardware corporate pays for Soci account for the company

Vendor Response

Thank you for taking the time to leave a review, Apryl!

Replied February 2020

Anonymous

10,000+ employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed October 2019

LOVE IT

PROS

I absolutely love SOCI. I use it for every event I detail. I am a very visual person and this program helps me bring my clients vision to life.

CONS

When using the program it glitches to the point where I cannot move the items.

Vendor Response

Thank you for the stellar rating! We're happy to hear that SOCi has been a huge help in streamlining your work!

Replied November 2019

Anonymous

201-500 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed November 2018

Success at scale

PROS

SOCi allows management of large numbers of accounts from one place. The access to multiple social channels is amazing. I love the access to Yelp and Google My Business.

CONS

It's not the prettiest interface but I see impovements.

User Profile

Shane

Verified reviewer

Retail, 11-50 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

4

Reviewed June 2019

Saves time managing multi social media accounts

It has saved me time on managing my platforms for our small business. Gives me better interaction with my customers to give the local hometown engagement.

PROS

The ease to post several social media accounts and also multiple locations on one platform

CONS

The dashboard does take a little to get comfortable using.

Vendor Response

Thank you for such a great review! We're pleased to read that you love using SOCi!

Replied June 2019

User Profile

Anna

Verified reviewer

Professional Training & Coaching, 1 employee

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

FUNCTIONALITY

5

Reviewed June 2019

Makes me look good!

PROS

In my situation, it's completely hands off. Someone on my team provides the content and all I have to do is give my LI password occasionally. I've gotten several comments from clients and prospective clients that they have found it interesting and love the fact that I'm such a prolific poster. It gives me tremendous credibility and makes me look good!

CONS

It occasionally glitches and I have to keep logging in. I don't like that I get an email seemingly every two seconds when it's time to relink my account.

Vendor Response

Thank you for your review! We love to hear you are seeing results from using SOCi and appreciate your feedback on notification emails.

Replied June 2019

Anonymous

2-10 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed February 2019

SoCi is wonderful!

Absolutely wonderful

PROS

SoCi is a very strong tool for companies that focus in social media marketing and social media platform management

CONS

There is not much i dislike about SoCi, they keep adding additional features that make it better and better.

Deanna

Hospitality, 201-500 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

4

FUNCTIONALITY

3

Reviewed June 2020

SOCI review

SOCi has allowed our 3 locations to easily communicate with our guests. I specifically like the email notice when someone posts to us, which allows us to reply very quickly.

PROS

The product is easy to use. We have three locations and it is easy to manage each.

CONS

It would be nice to work on a post without having to schedule it. Writing a post takes information gathering, selecting photos, looking for photos, etc., and the only way I have found to start the process is to actually schedule the post then begin working on it. Someday I will forget to go back and complete the post. :(

Vendor Response

Hi Deanna, Thank you for taking the time to leave a review! We would love to show you how to craft posts within your library as it is the best way to produce content before scheduling anything. We invite you to contact your Customer Success Manager to learn more. Looking forward to connecting!

Replied June 2020

Gonzales

Media Production, 2-10 employees

Used weekly for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

4

Reviewed October 2019

For a company who pedals reputation management, your front facing sales team are rude &dismissive.

Horrible, and disruptive in my schedule. Who has time to waste waiting on your rude and dismissive salespeople. And you have no published prices which makes you wonder if you are going to get gassed by some slick-talking used car sales salesman, no offense s to used car salesmen, I used to be one.

PROS

I’ve used the platform for over a year, under another service and it works as advertised if you choose the right articles to post.

CONS

I’m looking to find a white-label solution and the first request and calendar meeting was just ignored and I was left waiting for your one salesperson. He explained that the appointment was set outside of his working hours and he was off the day of the meeting. Then he referred me to another, who set the meeting, and then never showed up, emailing after he was 25 minutes late, that you had a fire drill and would a later meeting be possible. Never heard from him again. Very unprofessional on both fronts.

Reason for choosing SOCi

Looking

Vendor Response

Thank you for your candor, Gonzales. We are very sorry to hear that your experience has been anything less than exceptional and sincerely apologize. We will be sure to pass your feedback along to our team!

Replied November 2019

Anonymous

51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

2

EASE OF USE

3

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

3

Reviewed June 2019

Soci review

My overall branding has benefited from the design features that SOCI offers. However, almost weekly I have had to relink a channel and have experienced error message or posts have failed to schedule.

PROS

I like the feature of being able to edit pictures in Soci, it saves me a lot of time not having to open photoshop to put a logo on. SOCI customer service responds quickly, and the process is intuitive.

CONS

I previously used Hootsuite and I miss the dashboard that allowed me to see all of the scheduled posts across all channels. I also do not like that I can not schedule the same post across two separate locations.

Vendor Response

Thank you for taking the time to share your review! We're pleased to read that you are saving time and enjoy the customer service SOCi provides. Please reach out to your CSM to show you the workflows we have for posting to multiple networks and viewing all network posts in a calendar view.

Replied June 2019

Lindsay

Real Estate, 1,001-5,000 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Tradehouse Review

It's been very helpful

PROS

I like that the posts feed over to multiple platforms.

CONS

I don't like the suggested posts of current events. I think it would be helpful if they formatted the posts without including the website links in the description so that it would format for Instagram. It would also be helpful if the suggested events would be formatted to locations for more local ideas.

Vendor Response

Thank you for your honest feedback, Lindsay! Your input is instrumental to our success so we truly appreciate the suggestion. Whenever you feel we can improve, we'd love to hear about it. Please reach out to your CSM with any other items you may think of.

Replied September 2020

Carly

Real Estate, 5,001-10,000 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed September 2020

Multi Family Community Feedback

Great. I enjoy the ease of the process in assisting with marketing and helping respond to comments in social media

PROS

As a property manager of a 522 unit community i have a lot of tasks . Soci makes a great handful of my task load a lot lighter.

CONS

I can’t say I have a negative thing to say. Once I finally put myself to learning it

Vendor Response

Thank you for the glowing review, Carly! We appreciate you taking the time to share your experience with us.

Replied September 2020

Viraaj

Marketing and Advertising, 2-10 employees

Used weekly for less than 12 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed August 2019

Great Customer Service

Great overall experience. Their customer service is amazing... Started with weekly calls into monthly calls. Always a 24-hour turnaround on questions that I had.

PROS

This software has a lot to offer. If you have a handful of clients, I would recommend this platform to manage your social media and reputation management. If your client likes to be hands-on with the content you are putting out, their client feature is awesome.

CONS

It did take time to train my team on how to move around the platform. But once they understood it, it was simple.

Reasons for switching to SOCi

For the client access feature.

Vendor Response

Thank you for the positive review!

Replied August 2019

Amanda

Real Estate, 201-500 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

3

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed October 2020

Brings it all together.

Soci does make things easier to post in advance and schedule. However, I would like for better virtual training videos that make the transition easier for new users.

PROS

I do enjoy that you can group all platforms in one, schedule posts out in advance and you can even connect the platforms if you want the same or different posts on any specific date.

CONS

I find it a little difficult to navigate Soci, but once you get used to it things get a little easier.

Reason for choosing SOCi

The other option is that we were posting on each platform separately and unable to schedule out posts.

Vendor Response

Hi Amanda, Thank you for taking the time to provide us with feedback! It is our mission to ensure platform adoption is seamless. That's why we offer live training sessions weekly in addition to SOCi University's self-paced training. Should you like additional support, we also offer adoption programs. Please contact your Customer Success Manager for more details.

Replied November 2020

Dan

Retail, 11-50 employees

Used less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

4

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

3

Reviewed February 2020

A Good Hub for All Your Social Media

It makes social media posting easier and having everything in one place. The customer service team is very supportive and tentative to your needs and questions when they arise and always follow up (sometimes weeks after to make sure things are still going well).

PROS

The software is a great place to bring all your social media together, and I do like that you have access to libraries of photos and videos. I also like how it grades your posts and gives you guidelines to try and make the post successful.

CONS

I'm not sure if this is related to the software or not, but suggested posts would be helpful sometimes. Also, possibly being able to upload more than one picture in an Instagram post would be helpful. I also, don't know if this is related to the software or Ace Corporate, but more images and videos in the library so you have a variety would be helpful as well and keeping up with the times (changes of seasons, holidays, etc.)

Vendor Response

Thanks for sharing, Dan! In regards to suggested posts, we have content calendars with suggested posts for you to utilize, please visit our customer portal to download!

Replied March 2020

Melanie

Retail, 11-50 employees

Used weekly for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

4

VALUE FOR MONEY

3

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed February 2020

So easy to use!

I've worked with other social media managements platforms and of all of them, SOCi is my favorite. It has the most features and the most functionality. It's pretty quick to learn and easy to navigate. The ability to create posts from the calendar, from your dashboard or other spots within the platform is the best part.

PROS

When scheduling content, it’s helpful to be able to look at the month at once, and pick and choose the days that you want posts to go out. In SOCi, I can look at the whole month and click any day and schedule a post. From that window, I can choose the post I want to use. Once scheduled, I can drag it around to a different day if I want. This is my favorite feature in SOCi.

CONS

Searching for and filtering content is a little confusing. Unless you type in an exact tag, or even if you do type in the correct tag, it doesn't always find what you are looking for.

Vendor Response

Thank you for taking the time to leave your positive feedback around the Scheduler feature. We love to hear about favorite features!

Replied February 2020

Tisha

Hospitality, 1,001-5,000 employees

Used weekly for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

FUNCTIONALITY

5

Reviewed November 2019

Easty to Schedule Posts in Advance

PROS

I really like that I can take some time to create all my posts for a few weeks and then schedule them out in the future. I really believe that this is a great time-saving tool and it's so appreciated since we all wear many hats and are all busy. Once the posts are created, I don't have to think about it again for a few weeks and I love that!

CONS

I wish there was an ability to post more than one photo for the platform as well as be able to tag a location or shout out to another business. I feel like we can't capture the value of cross-marketing without that.

Vendor Response

Tisha, Thank you for the wonderful feedback! We would love to connect with you further on the number of photos you can use in each post as well as tagging abilities. To do so, please contact your CSM! We look forward to adding value to your experience.

Replied November 2019

Patrice

Real Estate, 51-200 employees

Used daily for less than 12 months

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed March 2020

Awesome Consolidated Service!

It has been a pleasure. it truly saves a day's worth of work.

PROS

It is a one stop shop! I can hit post and will see my flyers are many different interfaces.

CONS

I don't always love the responses to reviews because they don't truly know what's going on. The responses in general are great though.

Vendor Response

Thank you for your honesty, Patrice! We'd be more than happy to connect with you in regards to review responses as we'd like to be as personal as possible in our reply. Please feel free to reach out to your CSM so we can work to get this resolved.

Replied March 2020

Melanie

Education Management, 2-10 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed November 2019

SOCi Social Media Marketing Review

Great

PROS

Ease of use, user-friendly , affordable

CONS

Have to take time to do at one time- we often get interrupted

Reason for choosing SOCi

I was a pilot for our corporate office

Vendor Response

Melanie, We're thrilled to know that you're finding SOCi to be immensely helpful. We look forward to partnering with you for years to come and thank you for sharing your experience!

Replied November 2019

Mary Ann

Verified reviewer

Real Estate, 501-1,000 employees

Used daily for more than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed May 2019

I LOVE Soci

Their customer service is spectacular. I love working with them! Getting all of our teams online was a breeze.

PROS

I can give my property managers one login to access all of their social media platforms where they can create custom content to post. The best part is that I can review and approve their content before it goes live online.

CONS

Responding to private messages and comments is a little confusing. Each back and forth message is listed as its own "task" so if someone sends two sentences separately in FB messenger, we have two tasks about the same thing that we have to enter and close.

Reason for choosing SOCi

We have a large portfolio that they were able to accommodate without additional charges for user logins., we like the ability to create post graphics with uploaded images, the reporting is great, etc.

Michaela

Retail, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

3

VALUE FOR MONEY

4

CUSTOMER SUPPORT

5

FUNCTIONALITY

2

Reviewed February 2020

Soci

I've only really had issues with the Mobile App Soci Go; (besides the minor problems on the App) I thoroughly enjoyed using the program. Sometimes it seems a little to complex with the conversation, reputation, and creative features. I like that App is always accessible even if I have some minor issues. Overall, I enjoy Soci.

PROS

I like the Scheduling Feature. I specifically like the ability to schedule all Social Networks at the same time.

CONS

The Mobile App Soci Go is a little too difficult to use everyday. It's set up just like the website so navigation is easy but there seems to have a lot of glitches. I also do not like when a post is scheduled, to adjust the time you have to adjust the time for all the social medias individually vs together.

Reasons for switching to SOCi

This program is Free to Ace Hardware retailers.

Vendor Response

Hi Michaela, Thank you for your honest review. We're delighted to hear that our scheduling tool has been a huge help and look forward to continually improving.

Replied February 2020

Dee

Retail, 51-200 employees

Used daily for less than 2 years

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed December 2020

Awkward at best

SOCi is almost awesome. For some businesses, perhaps smaller ones, SOCi would make posting across apps simplified. For my multi-location purposes, however, SOCi doesn't quite do all of anything, resulting often in frustration.

PROS

I manage Social Media for 4 stores, in 2 states. SOCi makes it easy to create 1 post and have it deploy on a certain date/time to either one store, or the stores in a state, or the entire group. Customer Service inquiries are always timely and polite.

CONS

SOCi is NOT a one-stop shop for social media management. You can post to Yelp, but not respond to reviews. You can respond to reviews on GMB, but not post. Emojies do not exist in posting anywhere. Conversations are clunky. Reporting is unreliable. Any posts made natively aren't captured in any way, but you HAVE to post natively sometimes because there is so much SOCi can't do. It would be great to even have 1 point of contact, like a dedicated customer service rep, but instead you email the onboarding team, and get a different person each time.

Vendor Response

Dee, Thank you for taking the time to provide us with feedback. We are disappointed to hear that you've had difficulty with the platform and sincerely apologize. We would love to connect with you further on these issues and invite you to contact your customer success manager or onboarding to do so.

Replied January 2021

Kevin

Retail, 11-50 employees

Used daily for less than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

3

EASE OF USE

2

VALUE FOR MONEY

4

CUSTOMER SUPPORT

3

FUNCTIONALITY

4

Reviewed February 2020

Works great when set up.

Overall, the experience with SOCi has been nice. I am grateful that we have it set up and working as an asset to our team. I hope it continues to work and help to increase our social audience.

PROS

Once the program is set up with your different social networks you can make and create several drafts and have it scheduled when you want it to post to whatever social network you want. We work at an Ace hardware, which makes it nice when we can create drafts several weeks in advance and then just have it post all by itself.

CONS

It is not user friendly to set up. There's not exactly one person you can contact to try to help you, you have to email soci and hope that someone gets back to you. Ever since they have I have just saved the persons contact information and email them when I have questions. Sometimes they respond right away, sometimes you have to follow up. Then, unfortunately, there are some accounts that you have to reconnected now and then like LinkedIn, and instagram, but that is out of Soci's control.

Vendor Response

Thank you for sharing your experience, Kevin. We're sorry to hear that you've had trouble getting in touch with us in the past and hope you will take the time to contact our support team for any inquiries that require immediate assistance.

Replied March 2020

Showing 1 - 25 of 249 Reviews