I like how user-friendly it is and that it doesn't take too much time to train anybody to use. We're loving the new GMB integration and find it beneficial for our clients.

It often had problems where it would switch between dats or social media platforms. When this happens you can not just switch it over you have to start totally over and  it gets really annoying.

I feel it may be very intimidating for some. A lot of information is given on many platform through Soci and it can be confusing.

It helps that reviews are responded to so quickly. It helps us be effective at our jobs.

Takes a while to get used to it, and then some things make no sense to me, maybe to other users.

User friendly, a great tool for prospects and residents to note their experiences.

The ability to observe and evaluate the results and trends on your social media accounts and their social media calendar is amazing too.

Horrible, and disruptive in my schedule. Who has time to waste waiting on your rude and dismissive salespeople.

I love that SOCi integrates so much of our business presence online in one place. From reviews, social media, calender's and more its a one stop shop.

I like SOCI because it is easy to use and very friendly for those who aren't social media savy.

I love the ease of posting to multiple platforms, and being able to schedule them in advance.

Soci is easy to use and navigate. Easy to reply to reviews.

As a property manager of a 522 unit community i have a lot of tasks. Soci makes a great handful of my task load a lot lighter.

Everything being in one place is very nice. It makes it user friendly and easy to navigate and find exactly what you need.

It's nice being able to have all of your posts scheduled in advance and ready to go. Easy to use at a great price.

Love the ease of all our social media being in one place.

Sometimes the software is difficult to navigate.

Nice UI, easy to navigate, nice add ons like gifs, video, emojis.

I sometimes find it frustrating but that could be more of a problem with my co-op's material that is available to me.

It provides a wide range of features that make it easy to keep track of all your accounts, and the automation tools are particularly helpful. The only downside is the relatively high pricing.

It's pretty quick to learn and easy to navigate. The ability to create posts from the calendar, from your dashboard or other spots within the platform is the best part.

They really listen to what you need in SOCi to uniquely benefit you and your clients. The customer support is always helpful and responsive.

Its very confusing to use. I have attended several webinars and they are too complicated.

They always keep their ideas fresh and productive. I love how user friendly the dashboard is, and everything is always perfectly accurate.

As an all in one place solution to managing my social media, this is a good solution.

I enjoy the ease of the process in assisting with marketing and helping respond to comments in social media.

We previously didn't use a reputation management tool, but SOCi has been incredibly helpful. It's a great tool with incredible customer service.

Wish these posts just  appeared in my scheduled posts on facebook and I could edit. Not notified when there is a problem- so a week or two can go by before I realize something is wrong.

I like the stats that I can pull from the software. Being able to see our engagement spikes at a glance is awesome, really helps me decide when to post as well as what types of posts to use.

Easy to use and help booming your business. But i think function could be more.

The ease of use is incredible. The dashboard is very easy to navigate and make changes that will help your business.

It works best when I'm responding to reviews and using the social boost features to take advantage of all the great reviews that we're receiving.

It functions easily on its own once it has been set up and maintenance is not too complicated. Their customer service team is also great.

Yotpo was easy to install, easy to monitor and we've seen such great results from it. The customer service team is awesome and always willing to help and troubleshoot (and do it quickly).

Additionally, our account rep is super responsive and helpful with any questions or issues we run into.

I love the ease of use and being able to plug it into my website seamlessly.

I think they have dropped their pricing. They offered to drop our subscription.

Yotpo has been a very good asset to my company as it has made it very easy to capture user feedback on my products and subsequently display them on the website.

Great service, wish their was more flexible pricing.

Key features that we were focused on was the frictionless customer engagement, we needed it to be super simple for the customer.

It has a many features and you can get lost during setup when you don't know the software.

Helps build trust and thanks to being able to fill out reviews by email it converts a lot better. I also have the visual marketing plan.

Good experience, but it's tricky to take advantage of all the features because it requires quite a bit of time.

Great Product Solution for Best Of Breed Customer Review Integration.

We purchased this mainly for the loyalty program. It is great to offer our customers a point/loyalty system.

The product is clean, used widely among major e-commerce sites and their customer service is absolutely outstanding.

Very good service and offer a lot for the free version. I am now paying for some of the more advanced features.

I have tried the free trial and i think i'm hooked. They really streamline everything to help your business look great from reviews to social media integration, they have it all.

Overall, the platform has been pretty great. Our biggest gripe would be in the pricing.

Fantastic, I appreciate the customer service and that I feel my feedback is heard and received.

The support that is given to a small company is superb and we are so grateful for the partnership that we have formed with Yotpo. They are great partners and we look forward to growing with them.

Great features and integration with my eCommerce platform (Shopify) was seamless.

US Dollar

SOCi is a cloud-based marketing solution that enables businesses to streamline processes related to campaign advertisements, online reputation, content management, customer engagement, and more. Professionals can utilize the platform to store social media content including videos, images, or messages in a centralized repository, create posts and configure workflows to improve team collaboration.


SOCi allows organizations to maintain brand listings, create a single source of truth (SSOT) through various application programming interface (API) integrations and manage localized advertising campaigns across multiple locations. Marketers can utilize the machine learning and natural language processing (NLP) - enabled chatbot to interact with website visitors. Additionally, it lets administrators gain visibility into performance metrics through analytical reports.


SOCi provides mobile applications for Android and iOS devices, which helps marketing professionals manage online reviews, track social media trends across corporate pages and receive push notifications about new reviews or assigned tasks, even from remote locations. Pricing is available on request and support is extended via live chat and other online measures.



LongDescription

Commenting/Notes

Engagement Tracking

Multi-Channel Marketing

Social Marketing

Mobile Alerts

Influencer Tracking

Email Alerts

Multi-Channel Campaigns

Customer Segmentation

Brand Tracking

Multi-Account Management

Sentiment Analysis

Review Generation

Competitive Analysis

Digital Asset Management

Configurable Alerts

Audience Targeting

Automated Publishing

Collaboration Tools

Content Library

Social Listening

Social Performance Management

ROI Tracking

Contact Management

Content Management

Review Badge Management

Social Media Monitoring

Impact Measurement

Performance Metrics

Landing Pages/Web Forms

Role-Based Permissions

Real-Time Notifications

Workflow Management

Dynamic Content

Review Monitoring

Alerts/Notifications

Reputation Management

Automated Scheduling

Conversion Tracking

Brand Guidelines

Response Management

Social Advertising

Dashboard

Ratings/Reviews

Alerts/Escalation

Customer Engagement

Reporting/Analytics

Social Sharing

Review Request

Trend Analysis

Post Scheduling

Social Promotion

Negative Feedback Management

Tagging

Keyword Filtering

Live Chat

Campaign Management

Search/Filter

For Small Businesses

For Marketing and Advertising

Personalization

Marketing Automation

Third-Party Integrations

Marketing Management

AI Writing Assistant

Social Media Integration

Reporting & Statistics

Mac OS

Web browser (OS agnostic)

Email/Help Desk

FAQs/Forum

Knowledge Base

Phone Support

201-500

501-1000

1000+

SOCi

In Person

Live Online

Webinars

Documentation

Yotpo is a cloud-based content marketing platform for e-commerce businesses that enables users to collect user-generated content and use the content to build a brand and manage the customer experience. The integrated solution lets brands collect, curate, manage and respond to user-generated content. It leverages customer reviews and photos throughout the buyer journey to increase trust with the customers. Users can combine reviews and photos with customized display options to improve brand visibility. They can also highlight customer content in marketing campaigns to increase search visibility among relevant shoppers.


Yotpo monitors e-commerce sites’ search engine optimization (SEO) rankings and social media channels. It offers content marketing features such as email marketing, marketing automation and analytics, social marketing, marketing resource management and search and mobile marketing. The solution helps users understand what customers think about their products and identify opportunities to improve customer experience.


Integrations include Shopify, Magento, BigCommerce and WooCommerce. Pricing is per month. Support is provided via knowledge base.



Text-to-Win

Rewards Management

Shortcodes

Surveys & Feedback

Text Analysis

Automated Responses

Mass Texting

SEO Management

Real-Time Monitoring

Scheduled Messaging

Referral Tracking

For Customer Referrals

Communication Management

Publish Scheduling

Bonus Management

eCommerce Management

2-Way Messaging

Mobile Coupons

Review Notification

Multi-Channel Data Collection

Mobile Keywords

Discussions/Forums

Referral Templates

Filtering

Email Reminders

Message Personalization

Visual Analytics

Activity Dashboard

Moderation

Predictive Analytics

Data Visualization

Reminders

Community Management

Advertising Management

Customer Management

Loyalty Cards

Customizable Branding

Widgets

Feedback Management

Gamification

Content Creation

Loyalty Program

Customer History

Survey/Poll Management

Group Management

Windows 10

Free
-  Up to 50 monthly orders
-  Review Request Emails
-  On-site Widgets
-  Moderation & Commenting
-  Social Push & SEO Page
-  And more

Growth
-  Review Request Emails
-  On-site Widgets
-  10+ Rewards Campaigns
-  Flexible Referral Program
-  Moderation & Commenting
-  Social Push & SEO Page
-  Reviews Carousel
-  Rich Snippets
-  Coupons & Email Upsells
-  And more

Annual
-  Multi-Channel Content Generation
-  On-Site Widgets & Galleries
-  Customized Loyalty & Referrals Programs
-  Customer Photo Galleries
-  Google & Facebook Integration
-  Advanced Content Management
-  Custom Monthly Orders
-  Widgets & Emails Customization
-  Multiple Domains Support
-  Dedicated Success Manager
-  And more

SOCi vs Yotpo

User Ratings & Reviews

Pricing

Product Demo & Screenshots

Advisor Recommendations & User Awards

Additional Info

Support and Training

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