Social Report is a cloud-based social media management solution that caters to marketing agencies and social media managers. Key features include automated publishing, brand tracking, multi-user collaboration, social media monitoring and analytics, content management and customer engagement.

Social Report offers users tools for scheduling and posting content on multiple social media platforms such as Facebook, Twitter, Google Plus, Instagram and more. It also facilitates real-time communication across devices and networks.

Social Report's social listening tools help marketers execute brand monitoring and analyze social data to gather information on specific topics, hashtags and influencers. Additionally, the solution helps users to automate specific tasks across social media profiles such as flagging and liking comments, following users on Twitter and more.

Mobile applications for iOS and Android devices are available. Services are offered on a monthly subscription basis, and support is offered via phone and email.



27 Reviews of Social Report

Overall rating

4.5 / 5 stars

Showing 1 - 20 of 27 reviews

November 2018

Beverley from Social Media With Beverley Theresa

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

3 of 5

November 2018

A little bit of a learning curve, but well worth it

The customer service was great. I messaged them via the chat and they responded lterally right away!

Pros

I liked the approval process in SocialReport, it just makes allowing a client to leave a comment or even make the changes themselves much easier.

Cons

It took some time getting used to setting up the different posting schedules and figuring out how to enter in defaults for specific things, but after that it was very easy to use.

September 2018

Anonymous

Verified Reviewer

Company Size: 2-10 employees

Review Source: Capterra


Ease-of-use

3 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

September 2018

Social Report is great for the price.

Pros

I like all the features social report offers at a great value. The customer service has always been very prompt as well.

Cons

The interface is not as user-friendly​ as other software out there.

August 2018

Zeke from Yellow Box.

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

3 of 5

Functionality

4 of 5

August 2018

Social Report has been a life saver for our agency over and over again.

Pros

100% the best part of Social Report that truly makes it stand out above the rest of the social media management platforms is the ability to drag and move content from the content calendar view. Being able to rearrange content and easily move pieces to different dates has been a main reason we continue to stay on the software

Cons

I would say the biggest con for this product is the INBOX. It just hasn't taken the necessary steps to catch up with its competitors.

July 2018

Martin from sps:affinity - Strategic Partnership Solutions

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

July 2018

Essential tool. Great value for money.

Huge time savings, especially when it comes to reporting and post scheduling.

Pros

We use this on a daily basis for our own and for our clients' social media scheduling and reporting. It's a great tool and it keeps getting better as new functions are added regularly. It's also great value for money given the many things you can do with it.
We particularly like that it is one of the few such tools that allows us to track TripAdvisor and Yelp reviews in addition to all other social media platforms.

Cons

Sometimes, the site is very slow and times out. Also, the mobile app is fairly limited in functionality compared to the website.

May 2018

Maria from Emerald Pools

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

May 2018

Love social media all in one place

Pros

Some social media sights don't let you schedule so it is so easy to have everything in one place where I can schedule posts

Cons

I don't like that I can't really review posts before they go to the platforms to see that it looks how I want it to

April 2018

Audra from Urban AllStar Media LLC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Social Report has been a Godsend to my company, one solution instead of using various products

Ease of use and piece of mind in knowing that I have one system that delivers all the things that I need for my clients in one simple solution. Social Report had great reviews online, and that helped my decision in using it, it has not let me down yet... except for that little video uploading glitch, but great overall.

Pros

Having one solution that handles most of the features that I need for my clients; reporting, analytics, multiple social media platform posting... Social Report has saved me for a majority of my clients needs.

Cons

Uploading video content is not as easy as it would seem. Every time I try to upload a video, it converts to a picture, causing me to use another system for videos. Only con I have encountered so far with the system

April 2018

Jennifer from Stetson

Review Source: Capterra


Ease-of-use

4 of 5

Functionality

4 of 5

April 2018

Great way to organize social media

Pros

We have a few people who work on social media so this is a really great way to work together with the same information and keep on top of things

Cons

I do social media posting with others and I wish there was a feature to see who did what so I could follow up with that person if I had some questions or feedback

April 2018

Marie from Self

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Great Tool

Pros

This is a great tool for social media monitoring, scheduling, analytics, etc. It is something I rely on to manage many different social media accounts for a lot of different clients.

Cons

Very helpful tool, I have not encountered anything negative about it. I chose it for it's raving reviews and it hasn't disappointed yet.

April 2018

Kelebogile Shirley from Vetro Media

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Very convenient

Convenient Dynamic.

Pros

My favourite part of the software is that we can directly schedule Instagram. Secondly, I was blown away by the evergreen feature which allows an administrator to have more content to use.

Cons

Scheduling GIFs can be problematic with this software, the GIFs sometimes do not play when you log onto the social platforms.

April 2018

Lauren from Vetro Media

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

5 of 5

Customer support

3 of 5

Functionality

4 of 5

April 2018

Great platform - really makes managing and scheduling to social media a pleasure.

reporting, scheduling and managing social platforms

Pros

The reporting capability is amazing. I love the in-depth metrics and ease of pulling a professional pfd report every month.

Cons

The usability - I feel that the user experience and functionality could be improved slightly. The customer support is good, but not excellent. I feel that issues I have logged in the past have not been attended to as quickly as they could be. Overall a great platform

April 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Using Social Report has made things very easy for me in my daily social media activities

That I can schedule content across all platforms

Pros

Multiple platform scheduling, easy to use, very user friendly and has great quality. The customer support is top notch!

Cons

It takes quite a long time to log into the program. the good part is that the password recovery is efficient

April 2018

Peter from B4Bmedia.net AG

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

4 of 5

Functionality

4 of 5

April 2018

Great tool!

Pros

Awsome tool, has nearly everything it needs.

Everthing is great and much better than with other tools.

Cons

I miss the ability to use a custom short url on standard license.

Also a modern design would be great

April 2018

Quiana from MajorQui Enterprises, LLC

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

I absolutely love this managment platform!

The ease of managing client profiles.

Pros

The evergreen feature, the targeted audience, the ability to make posts with hassle even from RSS feeds, The ease and ability to separate client accounts.

Cons

I can only bulk schedule via CSV, google spreadsheet, RSS, or social media profile. I'm unable to bulk schedule regular post straight through the platfrom. Also when bulk scheduling, some of the characters like the apostrophe does not transfer. It converts it to a different symbol so that has to be edited before posting. This is not a deal breaker so use the software guys!

April 2018

Kara from Miss Mediosa - Social Media Management

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

4 of 5

Functionality

4 of 5

April 2018

A great resource for custom reports

Pros

Tracks lots of the most important metrics that we're looking for, incorporates most of the social networks we were looking for feedback on.

Cons

Have run into some issues with the reports not being produced properly and have had to contact support on multiple occassions to iron out the kinks. Hopefully things will run smoothly!

April 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

4 of 5

Value for money

4 of 5

Customer support

5 of 5

Functionality

5 of 5

April 2018

Saves me hours of labor each week

Automating routine tasks. Being able to quickly aggregate data that would otherwise take HOURS to collect. Having all my social platforms easily accessible in ONE PLACE instead of wasting countless hours logging in and out of accounts.

Pros

Having everything all in once place . Being able to grant and revoke access to team members and vendors on the fly. Being able to look at the stats or schedules for every client on one platform or every platform for one client. Switching views is easy and I never feel restricted. The automated tasks are also a huge help and have been great for engagement. (Just use them wisely and don't make yourself look like a robot spammer!)

Cons

Sometimes I feel annoyed at the price, but then when I look back and realized how much time I've saved doing a tasks inside of SocialReport vs doing it inside the social network's native platform, I realize the price is well worth it. The only major improvement I'd like to see is in the look/styling of the reports. They aren't outdated yet, but they will be soon.

March 2018

Teresa from LightHouse Graphics

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

I have used Social Report with several of my clients and love this platform!

Pros

It's easy but fun to use and the posts look professionally done when they post. Scheduling is a breeze and it integrates with all major social media platforms. It even allows you to edit your images conveniently before linking the image to a post. I love that! The analytics reports are incredible too. As much or as little information as you want all in an easy to read report we can give to clients.

Cons

Sometimes it can be glitchy, however, every time this has happened I have filed a ticket with customer service and they were on it immediately and kept me in the loop during the process.

March 2018

Anonymous

Verified Reviewer

Company Size: 201-500 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

4 of 5

March 2018

I enjoy using SR. having someone assigned to me to answer questions is extremely beneficial

helped me achieve my goal posting amount on twitter through content syndication, saving me time.

Pros

Link frames, calendar view, content groups, customer support i s really nice........ Link frames, calendar view, content groups, customer support i s really nice........

Cons

needs a search feature - sometimes it's difficult to find a past or scheduled post, reporting could be better, missing the ability to share videos, can be glitchy at times, but getting better.

March 2018

Anonymous

Verified Reviewer

Company Size: 11-50 employees

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

3 of 5

March 2018

Great product at a great price

Pros

Love the amounts of data that it pulls and the number of integrations it offers with various social platforms and sites. Scheduling feature is really critical for my role and I enjoy having the ability to run everything in one place.

Cons

Developing report templates is tough when the checklist doesn't match the order they are presented in the report - lots of back and forth. Wish the scheduling calendars would show a full post preview, and let us organize differently. I still have to utilize another tool to present content calendars to clients since viewing the Social Report calendars isn't as easy.

March 2018

John from Web Design 59

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

5 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

I've been using Social Report for a little bit and it is everything you can ask for.

The ease of setting up social campaigns.

Pros

The ease of use is the best pro that any software company can offer. I was using all the features before the demo and I thought it was easy after the demo they made it easier.

Cons

What I like least about the software is nothing so far. It has done everything I asked of it plus some.

March 2018

Anonymous

Verified Reviewer

Review Source: Capterra


Ease-of-use

5 of 5

Value for money

3 of 5

Customer support

5 of 5

Functionality

5 of 5

March 2018

Excellent choice for a social media based copmpany

Pros

Social Report is incredibly easy to use. The feature I like most is the downloadable data of the analysis from the social profiles.

Cons

The base price is kind of steep, especially for only being able to manage 5 accounts or as they call it "brands". The price is my least favorite part of this product.