SocialBu

RATING:

4.4

(51)

About SocialBu

SocialBu is a social media management platform designed to help small businesses automate post scheduling, monitoring and publishing across channels. It allows teams to pre-schedule content on LinkedIn, Facebook, Instagram, Twitter and Google My Business accounts, save posts in drafts to revisit and configure separate teams for multiple brands. Features of SocialBu include approval workflow management, custom queues, bulk import, preview functionality, tagging, keyword monitoring, collaboration and more. It offers a centralized inbox, which enables administrators to track and respond to comments, reviews and chats across various social accounts. Managers can utilize an analytics module to monitor brand performance on all channels, identify trending content, gain insigh...

SocialBu Pricing

Plans start at $8 per month.

Starting price: 

$8.00 per month

Free trial: 

Available

Free version: 

Available

SocialBu social inbox
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SocialBu Reviews

Overall Rating

4.4

Ratings Breakdown

Secondary Ratings

Ease-of-use

4.5

Customer Support

4.5

Value for money

4.5

Functionality

4

Most Helpful Reviews for SocialBu

1 - 5 of 51 Reviews

Mehmet

Media Production, 2 - 10 employees

Used unspecified

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

Reviewed December 2023

SocialBu Review: It Works Very Well.

User Profile

Eeva

Verified reviewer

Publishing, 2-10 employees

Used daily for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

5

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2024

The Best Social Media Management Tool I Can Hope For

When I was looking for a new social media management tool after my old one raised its pricing to 3x my subscription, I tried ALL the social media management tools, trying to find one that will have the features I need at a reasonable cost. After a month of doing that, hands down, SocialBu surpassed them all. Their recycle feature alone makes them stand out from the rest and the number of accounts you can connect with their cheapest plan is more than what others are offering. In the beginning, there were features I needed that weren't there, but as I explained how these features impacted my word, they slowly implemented them in incremental upgrades! What business does that nowadays? They proactively ask for feedback and suggestions and listen to their customers' needs... and I believe that's crucial to the success of a business. It must know the different ways their customers are using their application. Very happy to be part of the SocialBu family and I highly recommend it. It's not just a tool but a partnership that listens and evolves with you.

PROS

SocialBu's automated posting feature is THE reason why I chose this social media management tool. With flexible options and the ability to recycle my posts and publish to all major social media platforms helps me be more efficient as a social media manager. Another is the top-notch support I receive from the team. They're there listening, but more importantly, they act on customer's suggestions and follows up to make sure I'm getting the features I need.

CONS

SocialBu has addressed all my suggestions. It's perfect for me now.

Reasons for switching to SocialBu

eClincher changed the features in their subscription plans. Suddenly, the features I was paying for were no longer available unless I upgraded.

Vendor Response

Thanks a lot for your feedback. We are working to make it even better!

Replied February 2024

Alison

Non-Profit Organization Management, 51-200 employees

Used weekly for less than 6 months

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

5

FUNCTIONALITY

5

Reviewed January 2021

Relaxing and clear interface, does exactly what I need

I chose SocialBu as part of a trial of 4 different social media management sites. For the cost it had what I needed plus more (automation is something I'll be exploring next). Also the customer service is very rapid and helpful, seems to be a solid group of people who are straightforward with their answers. Using Socialbu is allowing me to expand our organization's outreach at only a tiny increase in cost, thanks to their nonprofit discount. So far so good. I love being able to post rapidly to Instagram stories from desktop.

PROS

As someone who uses multiple (30+) accounts for daily posts, I needed something that did not require multiple calendars for each account, which many competitors had. I needed the ease of use for posting to many places at once, and for accessing instagram easily without an extra app. I like most: the above listed things but also the predictive hashtags, option for first comment, easy interface.

CONS

That video thumbnails cannot be chosen, that's really it for now

Reason for choosing SocialBu

Cost, clear interface, did what I needed, and they are working toward integrating newsfeed targeting whenever Facebook will allow this, and and they seem to be aware of how to advance and keep improving to work with Facebook's changes. Edgar had great customer service and training options, but we did not need their post suggestions or evergreen content option. What we are promoting just wouldn't go over well with them choosing our headlines. Also they required an app in order to post to Instagram and it felt like a hassle. A/B testing was cool, but Facebook business suite can already do that. Hootsuite was expensive and also had unnecessary features for us, as did Loomly. It turns out Socialbu and Facebook Business Suite is a good combination.

Reasons for switching to SocialBu

They didn't work well with Facebook, all of our posts were lost on 3 different occasions, no predictive hashtags, team members had to have logins or admin rights to all accounts themselves, long route to post in Instagram, and they are just starting to seem outdated. No ability to track posts and assess what's working.

Vendor Response

Thanks a lot for your feedback, Alison. It really means a lot. We will continue making SocialBu better for you.

Replied February 2021

Loren

Entertainment, 2-10 employees

Review Source: Capterra
This review was submitted organically. No incentive was offered

OVERALL RATING:

1

EASE OF USE

1

VALUE FOR MONEY

1

CUSTOMER SUPPORT

1

FUNCTIONALITY

1

Reviewed January 2021

This Thing Does Not Work

An absolute waste of time and total frustration. You know it takes many hours for anything to come full circle to see if this type of a program works and when it does nothing...its the worst. The entire point of this thing is so you can go on your merry way and do your work. Instead you have constantly check. You have to constantly try to get any attention with customer servioce. OMG. Its a huge battle. When ironocally, its a job like watching automatic sprinklers and these people have not grasped the automated factor that should be the spirit of this app or platform. I wasted days trying to get this thing to work. Let alone in any consistent way. Its the worst false sense of security quite frankly to think something you pay fr actually does its job. Its crazy how people can sell this as non open siource product...this is a total WIP)

PROS

I liked the thought of it working. The concept is great if it worked. There was nothing good about it because nothing worked. The only thing I could like is their description on their web site but that is a bold faced lie considering nothing works.

CONS

The cons are everything. There is no way, shape in you know what that any positive review here is real. If you tried to use this thing, you would laugh. It does not even come close to working. I have tried everything including trying it. Letting time go by after complaining over and over about how shotty it is. The thing barely saves. It barely posts anything let alone in any timely way. Its a crap shoot and you get so lucky if the thing posted.

Reason for choosing SocialBu

If it worked, it would be fine. It supposadly should do what we need it to do and honestly, its on us now...we feel like battered spouses trying it...leaving for a few days with the hope something gets fixed...try it again...same outcome and lack of any result...leave for a few days..try it again feeling the same way...you know what they say about doing the same stupid thing over and over...This has made me crazy....I cannot believe there is an element that sells products that literally do NOT work. It blows my mind that is even a thing...

Anonymous

11-50 employees

Used daily for more than 2 years

Review Source: Capterra
This reviewer was invited by us to submit an honest review and offered a nominal incentive as a thank you.

OVERALL RATING:

4

EASE OF USE

5

VALUE FOR MONEY

5

CUSTOMER SUPPORT

4

FUNCTIONALITY

4

Reviewed November 2023

Socialbu is a great to schedule social media posts via your own CMS

PROS

Socialbu's integration with our content management system via webhooks allows our editors to share content on social media from a single dashboard.

CONS

Twitter integration for scheduling media may be better.

Reasons for switching to SocialBu

Using webhooks were the main thing for us.

Vendor Response

Thank you for your feedback. Looking forward to making SocialBu even better!

Replied November 2023