As a digital agency, we serve more than 180 channels of 20 different customers and Sociality is a great business partner manages to position itself every time, regardless of market and challenge.

Sociality is our operation centre for 4+ years, as a scalable and easy-to-use management hub. It offers the perfect ambient for ongoing keyword-based monitoring reports (as a product to reflect brands' digital reputation), a simple learning curve to get everyone onboard at the right time. They are very flexible according to the both brands' and agencies' needs.

It's always a bit peculiar to keep access keys (APIs) always connected and tied as a result of social media channels' unstable access key policies. Sociality is not immune to these kind of changes. Fortunately, they have a great team to overcome whatever the change was and always there for a quick response if anything with the APIs gone wrong.

successful and detailed analysis of all conditions is very successful

it is very nice to see the real difference between us since we passed from another application, easy and practical detailed analysis screen for us thank you very successful team

Doesn't automatically share Instagram posts

It helps me sharing the social media posts on time. So I don't have to do these manual.

When I face a problem I get help really quickly even though my problem is not always solved. However they do their best to help me with the problem. Other thing I like about this software is that it is very easy to use and get used to. When I first started to work as a social media specialist I used Sociality and it really went good for me to get used to it. I've been working with Sociality since 2016 and it has developed in years. With the latest update I could say it is much easier to work.

I sometimes have issues with notifications and it creates a problem when I'd like to share posts. This unfortunately happens regularly. So I always feel like I need to check if everything is fine. I also have issues with the reports sometimes. It might analyze my social media accounts' incorrect and I have to fix it myself.

It is good that we can manage our social accounts on one page. Also, being able to schedule posts is a great feature. Detailed reports about our profiles, followers, etc. are also very helpful.

I know this is because of Instagram but we cannot post to Instagram via this product.

What I like most about Sociality.io is the Report feature. It's easy to use and allows you to create reports in seconds. I also like the ability to schedule the reports and have them sent via email. I use this feature to review our monthly analytics for our company's Twitter, Linkedin, and Facebook accounts all in one place.

So far what I have liked least is the fact that the Reports are not showing data for my Facebook group or the stories I share on FB. I feel like this is a must and hope to see it added in a future update.

I've been using this panel for years. I always get a quick response when I have a technical problem here. I prefer sociality.io. because they care about customer satisfaction.

I'm not missing any mention about my brand. This is very important to me.

Still no automatic sharing for Instagram. But there's nothing Sociality.io can do for it. Instagram is guilty here :)

Sociality offer the opportunity to manage all your social media accounts and be interacting with the customers in real time, customer service is very helpful and really well trained, always able to offer you support and prompt solutions.

It's easy and practical to manage the social media accounts, able to be interacting with customers and followers at real time. Service always has a proper answer to solve your issues.

So far my experience with the software it's good, only recommendation as there are so many users that manage the software it will be good to have information from who answer each message, etc.

It provides control mechanism within teams, advantage in time management and functionality

It answers to many issues of social media management.

To manage a lot of social media networks on one platform.

It is not possible to export report with excel format.

Sociality has been amazingly useful for my work. Where I work we do not have a permanent social media team, or one responsible person, but we work collectively, with everyone contributing with something. Sociality has proved a very useful tool to coordinate the work.

I absolutely love how they have always been available to respond our questions or request very quicky.

Currently the main limitation of sociality for me is not having auto-publish for Instagram posts.

I have been using Sociality for 2 years. I have prepared too many presentations using by Sociality. Also i have planned and shared tons of content with it.

When we meet with Sociality, it was an amateur enterprise. I think that amateur sprit was the best part of Sociality. They solve too fast when we send our problem to them. While we using a version of Sociality, they have worked for a new version of it and they upgrade free our policy to new version.

There were some problem in report panel. Also sometimes the data is giving by Sociality is not similar with Facebook/Instagram/Twitter's data. I think they have to improve the report part.

On the platform where we live for more than 2 years, it always goes one step ahead of its competitors in the market with upgrades in the face of our meetings with the developers.

Listening, reporting, sharing and moderation services under one roof

there is no such thing yet, I hope it won't

If you encounter a problem, customer service responds very quickly.

the program is very easy to use. features are sufficient.

I sometimes run into problems downloading reports

overall it does what it needs to do and does that well. Especially for the price I paid is very much worth it.

I bought sociality as a lifetime deal a while ago and so far it saved me a lot of time and money. It's very straight forward and easy to use. Drag and drop your posts and leave comments.

The thing I don't like it the interaction with third party apps like linkedin and Instagram doesn't always run that smooth

I love being user-friendly and having a colorful world

I guess there is no such thing. everything is okey.

For our brands' point of need, it's efficient and useful, but not so easy to use. Even while we adding brands, we need to open all accounts and page on the next tab of used browser. They need to some little things to make the tool more user friendly.

When we need an opponents analysis, we can take data from several opponents. Also customer servise is fast and helpful about any problem we're facing.

Our brands' "Access Tokens" loose contact very often. We need to activate them to avoid loosing data.

It's making your job easier by its multifunctional structure that contains scheduling, reporting, moderation, monitoring.

I generally use Sociality.io to prepare social media reports. It has user friendly interface that makes easier to prepare social media reports. It is gathering our competitors data in useful graphics. It also helps me to find heavy users of my brands' on social media channels.

I couldn't get use to moderate comments and DM's via Socality.io. It can be about my habits, I am still using Facebook and Instagram panels for CRM.

As a digital strategist, it is very important to see every action and schedule in a single page makes my life and my teams easier.

Easy to use and customer services are on point all the time whenever i need them.

only con for me is not having a share photo option on linkedin due to linkedin partnership queue.

Together with the CRM team, we can manage all questions and complaints from the social media without any problems.

user experience and easy reporting! The software ise easy to use and to learn.

It would be great for us to be able to get historical data, especially on Twitter.

good

REPORTING, INTERFACE, CUSTOMER RELATIONS

instagram integration. reporting mathematics.

user-friendly, customer support to give a fast return

monitoring muscle needs further development

I can say the best social media reporting app I have used so far

I can access any data and this saves me time.

I can sometimes get a warning that the access key is invalid. I am not satisfied with this situation I hope it will get better soon

Interface and UX design is very efficient to use, contents they serve are also extremely useful.

System is very helpful for me when I'm preparing competitor analysis reports, tables and sheet diversity is brilliant. Plus, latest trends mailings are extremely helpful too. Thanks for all the support!

Brand limitation can be bothering sometimes, we have to upgrade our limits for our new clients.

This software has a great money/performance advantage. It makes very easy to measure and report the social activity.

The design was not so easy to navigate.

It makes our job easier on schedule and report.

We also need contenct to schedule on linkedin.